The book takes a strongly managerial perspective, yet is rooted in solid academic research. Each of the 15 chapters has been revised and features latest academic research, recent advancements in technology and vivid examples. New chapter summaries in bullet-point format provide a quick overview of each chapter’s core concepts and messages. Download sample chapters on …
http://www.picmet.org/main/ Two special events are scheduled during the PICMET’10 Conference in Bangkok, Thailand. The theme of the conference is :Technology Management for Global Economic Growth. Outstanding Student Paper Award(s) PhD Colloquium
IBM and SPJIMR are collaborating in launching a pioneering Advanced Certificate Program in Services meant for service industry professionals. As you know services management, operations, quality, human resource management are materially different and the practitioners need to be trained in a specialized manner designed for service professionals. Keeping this in mind, this advanced program is …
Order by Feb. 1, 2010 and receive a 20% off list price on any books in the SSRI series. Discount CODE: E30461 – you must use this code to receive the 20% discount Handbook of Service Science, Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.) 750 pages, ISBN: 978-1-4419-1627-3, $159.00 20% discount: $127.20 …
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NEW! Free Webinar Sponsored by IBM: “Georgia’s Roadmap to Faster, Friendlier, Easier Customer Service” – Featuring Joseph Doyle, Director and Administrator, Georgia Governor’s Office of Customer Service and Consumer Affairs, The State of Georgia
I’m co-producing this one!! Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, Dublin, Ireland, 6-9 April 2010 If accepted, I’ll go to these events and gather input on Standards for Service Science Master’s programs and undergraduate certificates. 19th Annual Frontiers in Service Conference; June 10-13, 2010, Karlstad, Sweden AMA SERVSIG, International Service Research …
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redbooks In June, we published a white paper entitled Education for a Smarter Planet – The Future of Learning. This thought leadership document has resonated well with our education clients and has provided the basis for executive level discussions about the value IBM can provide in transforming education systems around the world.
You may have seen the previous blog and other information about the SSME lecture series that we are putting together for service professionals, service researchers and any others interested in joining discussion if Service Science.