My colleague in IBM Academic Initiatives, Kevin Faughnan (US IBM) informs me of the availability of both COGNOS and ILOG tools for university faculty. We are seeing more universities starting and expanding their analytics programs, especially industry professionals returning to university (life long learning) to get the latest in advanced analytic tools and techniques. Analytics …
Prof. Lou Freund (US SJSU) is at the Frontiers in Service conference in Sweden this week. Frontiers is one of the top service research conferences in the world, and was established almost 20 years ago by Prof. Roland Rust (US UMaryland). Lou and I are collecting up a group of people to help us plan …
Continue reading ‘help plan a “human side of service engineering” conference’ »
Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst Looking forward to reading that soon. The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.” Service system entities use …
IEEE International Workshop on Data Mining for Service (DMS2010) held in conjunction with The 2010 IEEE International Conference on Data Mining (ICDM’10), Sydney, Australia, 13 December 2010. Website http://www2.ipcku.kansai-u.ac.jp/~yada/conf/dms10/ ================== SCOPE ==================
Will you be at Porto in June? I will! SERVSIG 2010 has now a facebook page. You can access it through the facebook link at the SERVSIG 2010 webpage (www.servsig2010.org) or at http://www.facebook.com/pages/SERVSIG2010/112382552131601. You are welcome to visit the facebook page and become a SERVSIG 2010 fan. In our facebook page you can find more …
Doctoral Symposium on Service: Part of the Grand Challenge in Service at the University of Cambridge Tuesday 21 September 2010 www.ifm.eng.cam.ac.uk/service/events/serviceweek/doctoral.html From Nick Mann We would like to invite you are your colleagues to our upcoming Doctoral Symposium on Tuesday 21 September 2010, held at the Institute for Manufacturing, Cambridge. Are you are a second …
International Master on Service Engineering (IMSE), see also http://www.erasmusmundus-imse.eu/ The multi-disciplinary IMSE programme has been carefully designed at the interface of software service systems and new globe-spanning business processes to prepare students with a background in either business or information technology to become the new generation of service engineers. Unlimited possibilities in Europe – join in …
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Association for Computing Machinery (ACM) 1st ACM International Health Informatics Symposium (IHI) CALL FOR PAPERS IHI 2010 November 11-12, 2010 Arlington, Virginia http://ihi2010.sighi.org
Chang, CM (2010) Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley. NY, NY. The content is well organized from the 1. introduction and then the transition into engineering management (2. planning, 3. organizing, 4. leading, 5. controlling) to business fundamentals (6. cost accounting, 7 financial accounting, 8. marketing management) to leadership …
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ICSOC 2010 is the International Conference on Service Oriented Computing, December 7-10, 2010, San Francisco, California. For more information see: http://www.icsoc.org. Since 2003, ICSOC has been an excellent forum for academics and industry researchers and developers to report and share ground-breaking progress in service oriented computing. While keeping its roots in scientific excellence and technical …