- White Paper: Bilingual Enterprise and Solution Architecture
- Case Study: ThinkPlace
- ThinkPlace Roles
- ThinkPlace Process Flow and Swim Lane Diagrams
Three Factors to Sustainable Service System Excellence Spohrer, et al
Key Elements of Service Innovation
Rohit Verma, et al, Cornell University.
Special issue: Communication of the ACM
Serving the Services Dietrich and Harrison
The Emergence of Service Science Spohrer, Maglio
An Integration Model for Organizing IT Service Management J.Black, et al
Trends in Services Sciences in Japan and Abroad Kasuyoshi Hidaka
What is Service Science? research report, Tadahiko Abe
Beyond IT: IBM’s Role in Creating the Workforce of the Future by Tom Kucharvy
‘Change’ needed in engineering education
Learning as a competitive edge in the war for talent
Succeeding Through Service Innovation; Cambridge White Paper
IBM Research SERVICES SCIENCE: A NEW ACADEMIC DISCIPLINE?
Financial Times, IT graduates struggle to find work
Podcast, Better IT workforce through an industry academic partnership (scroll down to July 2008)
Service Science: The next frontier in service innovation
How to Bring our Schools Out of the 20th Century
‘Next step’ in science studies: The Web – Technology & Media – International Herald Tribune
Services Science: a new field for today’s economy
A failing grade for the innovation academy; Chesbrough
Quality erosion in the service industry Oliva & Sterman
Computerworld – Service management may be degree of the future
Press release, new center in Amsterdam
Services science: growing a good idea