NEW! Free Webinar Sponsored by IBM: “Georgia’s Roadmap to Faster, Friendlier, Easier Customer Service” – Featuring Joseph Doyle, Director and Administrator, Georgia Governor’s Office of Customer Service and Consumer Affairs, The State of Georgia

Governor Sonny Perdue’s Customer Service Initiative has engaged 130,000 state employees in treating citizens as customers and applying private-sector approaches to government service. Georgia has virtually eliminated lines for drivers’ licenses, slashed wait times for child support, speeded up responses to taxpayer questions, and promoted earlier student advising, to name just a few key improvements. Employees are working smarter with existing resources, looking at processes from the customer’s point of view, and measuring and being accountable for results.

In this free, 60 minute webinar, Joseph Doyle will present how, through innovation and a focus on service, Georgia agencies have accomplished almost every result with no new money, and by utilizing in-state expertise rather than outside consultants. The webinar will feature polling questions, chat functions and interactions. To register, visit  wpcarey.asu.edu/csl/January20Webinar and feel free to forward this email to anyone you think would benefit from participating.