These archive pages were moved from the IBM web site to this blog on 12/9/2015. They are a historical record of our beginnings with Service Science. If links no longer work, do not report them, these pages are not maintained. Instead, you should do a web search for the subject you are interested in so as to get the most current information.
Getting started
Short list of things to do to begin.
- Visit the Service Science BLOG; read selections from the recommended reading list; books, articles and blog.
- Attend and speak at SSME related conferences.
- Use free materials to create your own course(s). Assess what your school is doing now in SSME-related studies and share with IBM and other universities. Identify gaps in curriculum and build SSME curriculum.
- Collaborate with other universities, share your service science curricula and courseware.
- Participate in SSME evolution. Conduct research in various challenge areas; apply for funds from Government agencies and foundations for service science research and training.
Service Design
Lucy Kimbell of Said Business School, University of Oxford, explores the practices of an emerging breed, the service designer at her web site. http://www.servicedesignresearch.com/lucy-kimbell/
IBM Systems Journal
IBM Systems Journal Special Issue on SSME 2008
V47 issue 1 This issue presents 14 papers on a variety of aspects of service science, management, and engineering in an effort to help define and promote research in this emerging multidisciplinary field. *Requires IEEE Xplore access, if you need a particular chapter, use the contact link on this page to request it.
Journals
BOOK LIST
Articles
- Scholarly Articles- Advancing the Science/Why Service Science/ Recent Announcements
- Ovum- Services Science as a new Discipline
- IBM Global CIO Study – 2500 interviewees look to the future
- The Future of Service Science – Service Science is the study of service systems — configurations of people, technologies, and other resources that interact with others to create mutual value — and it aims to develop theory and practice around service innovation. Service Science has come a long way in a short time. Just a few years ago, no one had heard of it, and now there are new courses, programs, degrees, and even departments related to service science popping up all around the world. How did we get here? In this talk, I will trace the (short) history of service science, discussing its historical context, its current motivations, and its prospects for becoming a discipline of its own
- SSMED References from San Jose State University
- SSME References 2008
- Bibliography of books related to service science – A comprehensive book list on Service Science
- Additional articles
Some experts we know
- Service Science BLOG – Community networking site of collected blogs and news – where you are now!
- Kelly Lyons on Teaching Service Science
- Irving Wladawsky-Berger – A collection of observations, news and resources on the changing nature of innovation, technology, leadership, and other subjects
- David Ing on Co-Evolving Innovations