Archive of entries posted by Site Administrator

ISSIP Events & Nominations

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Recent past events: GGG July 10, 2024: Quarterly Welcome Event – Give-Get-Grow (GGG) Recording: https://youtu.be/-Je88GI-Nf8 BoD July 31, 2024: President’s Progress Update with Board: All Welcome! Recording: https://youtu.be/mXrszuekm7M Upcoming events & nomination deadlines: AI & Democracy August 21, 2024 Register here: https://docs.google.com/forms/d/e/1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw/viewform Digital Transformation – Education, August 28, 2024 Register here: https://docs.google.com/forms/d/e/1FAIpQLScRNe1pz1tjbE3qixkSTZgAStDH5-fsmKYn3UXTN4XncRmMSg/viewform VP Nominations Deadline …

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Call for ISSIP VP 2025 Nominations

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Call for Nominations Vice President, ISSIP Nomination Deadline: August 31, 2024 Start Date: Jan 2025 Term: One year as VP, followed by one year as President, followed by one year as Chair of Nomination/Election committee Consistent with ISSIP Bylaws, ISSIP Handbook, and Policies, ISSIP Nominating Committee is seeking nominations for candidates to serve as the …

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AHFE HSSE 2024 – Best Paper Awards

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AHFE HSSE 2024 in Nice, France announced the following finalists for best paper award. See additional presentation here. First Place From Generative AI to Generative Organizations: A Service Lens on Organizational Learning and Development Markus Warg (LI) (DC) Eric Schott (LI) (DC) Markus Frosch (LI) (DC) Honorable Mentions “Unintended Consequences” of ICT System Introduction in …

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ISSIP Presidents’ Progress Updates with Board of Directors: All Welcome!

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As described in the ISSIP Handbook), twice a year the ISSIP President works with the Executive Director and the program/platform leaders to prepare a progress update to the Board, and learn about Board members priorities for helping ISSIP. All ISSIP participants are welcome to join these online meetings last Wednesday of January and June. 2024 …

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AI Digital Twins of People

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Keeping up with accelerating change is hard, and a big part of that is staying in contact with everyone you need to stay in contact with co-workers, friends, and family.  In a surprisingly indispensable way, AI is coming for you – just like your indispensable smartphone did less than two decades ago.  For most of …

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Keeping Up With Accelerating Change

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Keeping up with accelerating change is hard… so follow people who follow trends and share insights. Today for example, “Amplifying Cognition with Ross Dawson” provided pointers to both service robots (automation) and AI digital twins of people (amplification). See this image from Ross Dawson’s newsletter on Amplifying Cognition (if you want to see the actual …

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Reflecting on generative AI

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My colleague (Salvatore Moccia) at EIT Digital invited me to give the opening lecture in their Generative AI online class. Marco Podien will speak right after I do with some great insights and examples of using ChatGPT. In my presentation (which is posted to slideshare), my goal is to inspire the participants to dive right …

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Survey: “Advanced” Service Contracts

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This just in from Shaun West. Survey: Financial Challenges with [Advanced] Service Contracts === Request context We want your valuable insights into the financial dynamics of “advanced” service contracts. What exactly do we mean by “advanced” services? These encompass services involving substantial risk transfer, extended durations (over 18 months), or those utilising innovative revenue models …

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In memory of Evert Gummesson (1936-2023)

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In memory of Evert Gummesson (1936-2023) URL: https://en.wikipedia.org/wiki/Evert_Gummesson Hanken notice here URL: https://blogs.hanken.fi/cers/2023/04/06/the-passing-of-evert-gummesson/ ServSIG notice here URL: https://www.servsig.org/wordpress/2023/04/evert-gummesson-has-passed-away/ (1) As noted by Christian Gronross, Evert Gummesson was one of the pillars of the Nordic School of service research, and generously contributed a chapter to the Handbook of Service Science, entitled “The future of service is …

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AI Upskilling (Part 2) – Readings

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Some important papers in the history of AI since 2017 2017 Vaswani et al (2017) Attention Is All You Need URL: https://arxiv.org/abs/1706.03762v5 Why important – transformer architecture (working memory) 1. demo of neural net attention heads (like short-term or working memory (WM)) 2. simplified task – predicting the next item in the sequence from past …

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