ISSIP Distinguished Recognition in Service Innovation

ISSIP Distinguished Recognition in Service Innovation Evidence List of ISSIP Blog Posts with Awardees Name and LinkedIn Profile 2026-distinguished-recognition 2025-distinguished-recognition 2024-distinguished-recognition 2023-distinguished-recognition 2022-distinguished-recognition ISSIP History ISSIP Donor Gratitude Description: A badge awarded for Level 2 recognition in the annual ISSIP Excellence in Service Innovation Award. This competitive, annual award recognizes exemplary innovation in the design …

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Book Review: Atkins, Wilson, Hayes (2022) Prosocial

Book Review: Atkins, Wilson, Hayes (2022) Prosocial Book Review & Study Guide Template: Summary (appearing first in the review, but written after chapter learnings), Chapter Learnings, Select Quotes, Additional Materials Summary: Why I Read This Book Cultural evolution – humanity collectively learning new capabilities, including learning to invest more in win-win games (markets) and less …

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Suggested Reading 2025-2026

Including my attempts to learn from history…. Ng (2025) The Great Sleepwalk: The Markets That Program Us Norberg J (2025) Peak Human: What We Can Learn From History’s Greatest Civilizations Aurelius M (180) Meditations. 2023, Editor Hays G, Foreword Holiday R. Daston L (2022) Rules: A Short History of What We Live By Deacon TW …

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ISSIP Knowledge Sharing Eminence

ISSIP Knowledge Sharing – Eminence Evidence List of ISSIP Blog Posts with Awardee Names and LinkedIn Profiles 2026 Spring AICollab Student Recognition – Student CEOs in the AI Era Exploration 2025 Conference – ISM Service Innovation Best Papers Recognition 2026 Ambassadors – Connector Role Recognition 2025 Fall AICollab Student Recognition – Synthetic Data Exploration 2025 …

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ISSIP Events & Nominations

Recent past events: GGG July 10, 2024: Quarterly Welcome Event – Give-Get-Grow (GGG) Recording: https://youtu.be/-Je88GI-Nf8 BoD July 31, 2024: President’s Progress Update with Board: All Welcome! Recording: https://youtu.be/mXrszuekm7M Upcoming events & nomination deadlines: AI & Democracy August 21, 2024 Register here: https://docs.google.com/forms/d/e/1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw/viewform Digital Transformation – Education, August 28, 2024 Register here: https://docs.google.com/forms/d/e/1FAIpQLScRNe1pz1tjbE3qixkSTZgAStDH5-fsmKYn3UXTN4XncRmMSg/viewform VP Nominations Deadline …

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Call for ISSIP VP Nominations

Call for Nominations Vice President, ISSIP Nomination Deadline: August 31 Start Date: Following January Term: One year as VP, followed by one year as President, followed by one year as Chair of Nomination/Election committee Consistent with ISSIP Bylaws, ISSIP Handbook, and Policies, ISSIP Nominating Committee is seeking nominations for candidates to serve as the Vice …

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Survey: “Advanced” Service Contracts

This just in from Shaun West. Survey: Financial Challenges with [Advanced] Service Contracts === Request context We want your valuable insights into the financial dynamics of “advanced” service contracts. What exactly do we mean by “advanced” services? These encompass services involving substantial risk transfer, extended durations (over 18 months), or those utilising innovative revenue models …

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Survey questions and predictions

Survey question 1: Feel free to make a single prediction or multiple predictions about the best and most beneficial changes in digital life that are likely to take place by 2035. We are particularly interested in your thoughts about how developments might improve… Human-centered development of digital tools and systems – safely advancing human progress …

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ServCollab Articles: Service Inclusion and Service Thinking

Two new ServCollab articles are worth checking out: (1) Healing the digital divide with digital inclusion: Enabling human capabilities. (Fisk et al, 2022). (2) Enabling a service thinking mindset: Practices for the global service ecosystem. (Alkire et al, 2022). Both papers got me thinking even more deeply about learning to invest systematically and wisely in …

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Complex, Interconnected Service System Characteristics

Best Prepared – current undergraduates degrees prep adequate Narrow, well-defined technical system problems Technology – Automation of simple capabilities Measurement – Productivity, Quality, Costs Data Science and Analytics – Recommender Systems Manufacturing systems and value creation (Goods-dominant logic) Linear supply chains Single discipline, well-defined problems Artifact design and interface design Change of simple processes Least …

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