Customer Care or Customer Culture? – Service Value Network

I have to be honest right up front and say that this blog was triggered by a terrible customer experience with Overstock.com. While I have every right to rant and rave and be one of “those” customers, I thought that I might channel the rage into something more positive. At least more positive for us …

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Industry and Academic partnerships

I want to call your attention to a magazine that I received today from INFORMS. The ORMS ‘Back to School’ special issue .  Two articles in particular caught my attention. One was an excellent article on NSF funding and how industry can help with research. It should be mandatory reading for every CEO and Service …

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SSME Lecture Series to Start Sept 10

I am pleased to announce that in collaboration with IBM’s Almaden Research Center, San Jose State University, University of San Francisco and other leading service science experts, a new monthly lecture series for Service Science will be starting Sept 10th 2009 in the San Francisco Bay Area. This no-charge lecture series will bring together the …

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