the family as a service system

The family as a key type of service system: In my AMA SERVSIG keynote one of the questions was about families as a fundamental type of service system – my talk looked at cities, universities, and businesses as more recent (in the last 10,000 years of human history) types of service systems.   Evert Gummesson, University …

Continue reading ‘the family as a service system’ »

Where I’ll be in 2010 – where are you speaking?

I’m co-producing this one!! Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, Dublin, Ireland, 6-9 April 2010 If accepted, I’ll go to these events and gather input on Standards for Service Science Master’s programs and undergraduate certificates. 19th Annual Frontiers in Service Conference; June 10-13, 2010, Karlstad, Sweden AMA SERVSIG, International Service Research …

Continue reading ‘Where I’ll be in 2010 – where are you speaking?’ »