Send me (wendym@us.ibm.com) new articles about service science topics, engineering education, skills, curricula, and related items and I will add them to the library to share worldwide.

Japanese version of the seminal “Succeeding Through Service Innovation”

Here’s an interesting site for sharing economics resources for college professors:  http://www.guidetoonlineschools.com/library/economics-for-college-professors

Kallie Hedberg, Change in the Service Industry, post-WWII – present, June 10, 2010. (Unpublished, available from service-science.info website with permission)

Report by Tom Kucharvy of Beyond IT, Inc: Beyond IT  IBM’s Plan to Transform University IT Education: And Spur Student Enthusiasm in the Process

Another by Kucharvy:  IBM’s Role in Creating the Workforce of the Future

Report from the University of Twente about creating their 2010 Service Science Graduate Research Program:  TEE 2010 V 3.0

NAE Eng Curricula Wkshp Report – 2009

Helsinki Service Science Summit White Paper v1

A compendium of articles prior to 2010 are listed at the IBM SSME web site on the “Learn” tab.

A reference compiled by Jim Spohrer and Steve Kwan of SJSU is at this link .