Blog entries originated by Spohrer
Book Review: Norberg (2025) “Peak Human” Norberg J (2025) Peak Human: What We Can Learn From History’s Greatest Civilizations Book Review: Summary, Chapter Learnings, Select Quotes, Additional Materials Summary: Why I Read This Book If you are fascinated by a story that has a surprising beginning, glorious middle, and tragic ending, this book has six …
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Multiple Perspectives on Service Innovation There has never been a more challenging and opportunity-rich time than right now for service innovation professionals with a focus on mutually beneficial (and harmful!) interactions and change processes! Arguably, value cocreation (technology-driven market wealth) as well as trust and value codestruction (unchecked coercion) are rampant. Industry, academia, government, and …
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AHFE HSSE 2024 in Nice, France announced the following finalists for best paper award. See additional presentation here. First Place From Generative AI to Generative Organizations: A Service Lens on Organizational Learning and Development Markus Warg (LI) (DC) Eric Schott (LI) (DC) Markus Frosch (LI) (DC) Honorable Mentions “Unintended Consequences” of ICT System Introduction in …
As described in the ISSIP Handbook, twice a year the ISSIP President works with the Executive Director and the program/platform leaders to prepare a progress update to the Board, and also to learn about Board members priorities for helping ISSIP. All ISSIP participants are welcome to join these online meetings last Wednesday of January and …
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Keeping up with accelerating change is hard, and a big part of that is staying in contact with everyone you need to stay in contact with co-workers, friends, and family. In a surprisingly indispensable way, AI is coming for you – just like your indispensable smartphone did less than two decades ago. For most of …
Keeping up with accelerating change is hard… so follow people who follow trends and share insights. Today for example, “Amplifying Cognition with Ross Dawson” provided pointers to both service robots (automation) and AI digital twins of people (amplification). See this image from Ross Dawson’s newsletter on Amplifying Cognition (if you want to see the actual …
My colleague (Salvatore Moccia) at EIT Digital invited me to give the opening lecture in their Generative AI online class. Marco Podien will speak right after I do with some great insights and examples of using ChatGPT. In my presentation (which is posted to slideshare), my goal is to inspire the participants to dive right …
In memory of Evert Gummesson (1936-2023) URL: https://en.wikipedia.org/wiki/Evert_Gummesson Hanken notice here URL: https://blogs.hanken.fi/cers/2023/04/06/the-passing-of-evert-gummesson/ ServSIG notice here URL: https://www.servsig.org/wordpress/2023/04/evert-gummesson-has-passed-away/ (1) As noted by Christian Gronross, Evert Gummesson was one of the pillars of the Nordic School of service research, and generously contributed a chapter to the Handbook of Service Science, entitled “The future of service is …
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Some important papers in the history of AI since 2017 2017 Vaswani et al (2017) Attention Is All You Need URL: https://arxiv.org/abs/1706.03762v5 Why important – transformer architecture (working memory) 1. demo of neural net attention heads (like short-term or working memory (WM)) 2. simplified task – predicting the next item in the sequence from past …
“Upskilling” is the idea of a person gaining new skills for the purpose of giving and getting service better. Service is the application of resources (e.g., knowledge) for the benefit of another. Businesses help their employees upskill to improve their offerings to customers. Universities help students upskill to become better future citizens and employees. Even …