Blog entries originated by Spohrer
AHFE HSSE 2024 in Nice, France announced the following finalists for best paper award. See additional presentation here. First Place From Generative AI to Generative Organizations: A Service Lens on Organizational Learning and Development Markus Warg (LI) (DC) Eric Schott (LI) (DC) Markus Frosch (LI) (DC) Honorable Mentions “Unintended Consequences” of ICT System Introduction in …
Keeping up with accelerating change is hard, and a big part of that is staying in contact with everyone you need to stay in contact with co-workers, friends, and family. In a surprisingly indispensable way, AI is coming for you – just like your indispensable smartphone did less than two decades ago. For most of …
Keeping up with accelerating change is hard… so follow people who follow trends and share insights. Today for example, “Amplifying Cognition with Ross Dawson” provided pointers to both service robots (automation) and AI digital twins of people (amplification). See this image from Ross Dawson’s newsletter on Amplifying Cognition (if you want to see the actual …
My colleague (Salvatore Moccia) at EIT Digital invited me to give the opening lecture in their Generative AI online class. Marco Podien will speak right after I do with some great insights and examples of using ChatGPT. In my presentation (which is posted to slideshare), my goal is to inspire the participants to dive right …
In memory of Evert Gummesson (1936-2023) URL: https://en.wikipedia.org/wiki/Evert_Gummesson Hanken notice here URL: https://blogs.hanken.fi/cers/2023/04/06/the-passing-of-evert-gummesson/ ServSIG notice here URL: https://www.servsig.org/wordpress/2023/04/evert-gummesson-has-passed-away/ (1) As noted by Christian Gronross, Evert Gummesson was one of the pillars of the Nordic School of service research, and generously contributed a chapter to the Handbook of Service Science, entitled “The future of service is …
Continue reading ‘In memory of Evert Gummesson (1936-2023)’ »
Some important papers in the history of AI since 2017 2017 Vaswani et al (2017) Attention Is All You Need URL: https://arxiv.org/abs/1706.03762v5 Why important – transformer architecture (working memory) 1. demo of neural net attention heads (like short-term or working memory (WM)) 2. simplified task – predicting the next item in the sequence from past …
“Upskilling” is the idea of a person gaining new skills for the purpose of giving and getting service better. Service is the application of resources (e.g., knowledge) for the benefit of another. Businesses help their employees upskill to improve their offerings to customers. Universities help students upskill to become better future citizens and employees. Even …
A lot of people are asking me for my opinion of ChatGPT these days. Here is what I am telling them: (1) What I think – I enjoy using it I am really enjoying using it – even though it is imperfect – it is a useful cognitive tool that makes a lot of mistakes, …
We get the future we invest in The above title is the important message of a new book Service in the AI Era by Spohrer, Maglio, Vargo, and Warg. The last two sections of this blog post summarize some of the argument. Register for this free NAE event to get a free digital copy of …
ISSIP Ambassador Updates Antonio Padovan (ISM) shared event International Conference on Industry 4.0 and Smart Manufacturing (ISM 2021) starting next week, interested ISSIP community members can participate virtually. Feel free to give a look at the conference full program and the guidelines to participate free of charge as Online Observers. ISSIP annually recognizes best paper awards …