Approaches to creating a program

• Draft of a content standards guideline; a work in progress

• Creating a Curricula- Dr. Rahul Choudaha’s Ph.D. dissertation recommends developing competency-based curriculum for a master program in SSME using an online Delphi method to determine important courses and content.
  • Full Dissertation
  • Executive Summary

Design Your Course

• Course Materials Page – There are a variety of resources available to aid in teaching SSME-related courses including textbooks, books, and course materials such as instruction modules, case studies, industry reports, articles, presentations and more to help you to build your own courses.
• Places to Study Service Design Network
• Services & Supply Chain Management Syllabus – Teaching Supply Chains in Service Operations by John Dischinger et al.

• CASE STUDIES
  • Case studies by industry
  • Services case studies in the United Kingdom
  • On Demand Innovation Case Studies – Transforming business issues into business value reflected in case studies developed by IBM research, industry and implementation experts.
  • Information Technology Services Materials – Case studies, executive reports, news, and more on information technology service topics.
  • Thought leadership starts here – IBM Institute for Business Value

Courses and lectures

• Foundations in IT Services I and II – Download from the Academic Initaitve Courseware Repository (Membership required)
• Introduction to SSME – Overview and seven modules created by Almaden Services Research
• Service Oriented Management and Engineering Overview – Created by Michele Del Sordo, Executive IT Consultant and taught at LIUC University in Castellanza, Italy: Unit 1, Unit 2, Unit 3, Unit 4
• Glushko at UC Berkeley – Information System and Service Design: Strategy, Models, and Methods
• SSME at San Jose State – Service Science Program
• Australian Learning and Teaching Project
• Kevin Ross at U California – Service Engineering and Management
• Univeristy of Sydney – Introductory SSME
• UC Berkeley course descriptions
• MIT Open Courseware – MIT Engineering System Division
• Center for Foresight and Innovation – Stanford

• Vassar Bros Hospital – In this lecture a panel of senior leaders from Vassar Brothers will discuss their strategy covering the technologies, their business investment model, and the deployment challenges related to social structures and change management. (2006)

  • MIT IBM Lecture Series – Engineering Systems Solutions to Real World Challenges in Healthcare

  • Case discussion, Discussion 2, Final Case report

• New York Police Dept – Major metropolitan cities, including New York, have seen crime statistics dramatically improve in the past decade. The New York Police Department (NYPD) has played a key role by taking a systems approach that includes several innovations.

  • MIT IBM Lecture Series – Systems Solutions to Real World Challenges at NYPD: The Real-Time Crime Center

  • Case Study – NYPD changes the crime control equation by transforming the way it uses information.

  • Lecture Series– CIO outlines NYPD’s crime-fighting IT plan

  • NYPD Website

Teaching topics

• Service Oriented Architecture – Building block for software-related services and for helping to understand and manage business components.
• INNOV8 – 1-hr playable BPM Sim game running on a 3D game engine, free for Professors and Customers
• Websphere Business Integration
• Lotus Social Networking
• Play the INNOV8 CityOne game

Skills

• 14 foundational service science skills defined for IBM; ready to customize for your environment
• For detail descriptions: click here
  • Overview:
  • An adaptive innovator / service science practitioner / versatilist in any job role can play a key role in managing across a broad set of business and technical disciplines using pertinent client and offering information.

    They will ensure that new service implementations or adaptation of existing environments should not only consider the IT alternatives but also how factors such as cultural and human system dynamics influence the technology selection and implementation of a total solution offering. They have the ability to analyze and model large and/or complex service systems across all private or public sectors of the service economy.

    They demonstrate customer interaction skills equivalent to a business consultant seeking to improve productivity, quality, regulatory compliance, or innovation of a service system.

    Sustainability of effectiveness in this role will require an on-going discovery, analysis, and implementations of emerging services innovation frameworks and tools.

• Service science BLOG discussion on a guideline for multidisciplinary service science programs

• National Academy Grand Challenge Scholars Program

• NSF workshop on Service Science

STEM programs, free resources for teachers

ASEE’s Dream up the Future “eGFI” http://www.egfi-k12.org/

eGFI is proudly brought to you by the American Society for Engineering Education (ASEE). We are committed to promoting and enhancing efforts to improve K-12 STEM and engineering education. ASEE is located at 1818 N Street NW, Suite 600; Washington, DC 20036

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