Some books used in teaching aspects of service science: Please add yours below

New in 2016 – see Fundamentals of Service Systems
Editors: Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (Eds.)

1. The Service-Dominant Logic of Marketing: Dialog, Debate, And Directions
Robert F. Lusch (rlusch@eller.arizona.edu), Stephen L. Vargo
http://www.amazon.com/Service-Dominant-Logic-Marketing-Dialog-Directions/dp/076561491X

2. Service Management: Operations, Strategy, Information Technology
James Fitzsimmons (James.Fitzsimmons@mccombs.utexas.edu)
http://www.amazon.com/Service-Management-Operations-Information-Technology/dp/0077228499

3. Understanding Service Businesses Applying Principles of Unified Services Theory, Edition: 2
Scott Sampson (ses3@sampson3.byu.edu)
http://www.amazon.com/Understanding-Businesses-Applying-Principles-Services/dp/0471210501

4. Services Marketing
Valarie Zeithaml (valariez@unc.edu), Mary Jo Bitner, Dwayne Gremler
http://www.amazon.com/Services-Marketing-Valarie-Zeithaml/dp/0073380938

5. Services Marketing (7th Edition)
Christopher H Lovelock, Jochen Wirtz (jochen@nus.edu.sg)
http://www.amazon.com/Services-Marketing-7th-Christopher-Lovelock/dp/0136107214

6. Testing 1 – 2 – 3: Experimental Design with Applications in Marketing and Service Operations
Johannes Ledolter (johannes.ledolter@wu.ac.at), Arthur Swersey
http://www.amazon.com/Testing-Experimental-Applications-Marketing-Operations/dp/0804756120

7. Introduction to Service Engineering
Waldemar Karwowski (wkar@mail.ucf.edu), Gavriel Salvendy
http://www.amazon.com/Introduction-Service-Engineering-Waldemar-Karwowski/dp/0470382414

8. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Ching M. Chang (cmchang@buffalo.edu)
http://www.amazon.com/Service-Systems-Management-Engineering-Differentiation/dp/0470423323

9. Service Is Front Stage: Positioning Services for Value Advantage
James Teboul (james.TEBOUL@insead.edu)
http://www.amazon.com/Service-Front-Stage-Positioning-Advantage/dp/0230006604/

10. Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
Robert C. Ford (rford@bus.ucf.edu), Michael C. Sturman, Cherrill P. Heaton
http://www.amazon.com/Managing-Quality-Service-Hospitality-Organizations/dp/1439060320

11. Web Services: Principles and Technology
Michael Papazoglou (M.P.Papazoglou@uvt.nl)
www.amazon.com/Web-Services-Principles-Michael-Papazoglou/dp/0321155556

12. Engineering Long-Lasting Software: An Agile Approach Using SaaS and Cloud Computing
David Patterson (pattrsn@cs,Berkeley.edu), Armando Fox
http://www.amazon.com/Engineering-Long-Lasting-Software-Computing-ebook/dp/B006WU5G4C

13. Service Management For Dummies
Judith Hurwitz (author.request@hurwitz.com), Robin Bloor, Marcia Kaufman, Fern Halper
http://www.amazon.com/Service-Management-Dummies-Judith-Hurwitz/dp/0470440589

14. Managing Services: Using Technology to Create Value
Mark M. Davis (MDAVIS@bentley.edu), Janelle N. Heineke
http://www.amazon.com/Managing-Services-Using-Technology-Create/dp/0072464267

15. Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints
John Arthur Ricketts (jaricke@us.ibm.com)
http://www.amazon.com/Reaching-Goal-Goldratts-Constraints-paperback/dp/0132565412

16. Service Science
Mark S. Daskin (msdaskin@umich.edu)
http://www.amazon.com/Service-Science-Mark-S-Daskin/dp/0470525886

17. Service Science: Concepts, Technology, Management
Harry Katzan Jr (katzanh@savannahstate.edu)
http://www.amazon.com/Service-Science-Concepts-Technology-Management/dp/0595525199

18. Facilities Change Management
Edward Finch (E.Finch@salford.ac.uk)
http://www.amazon.com/Facilities-Change-Management-ebook/dp/B006O1LA6W

19. Urban Operations Research
Richard C. Larson (rclarson@mit.edu), Amedeo R. Odoni
http://www.amazon.com/Urban-Operations-Research-Richard-Larson/dp/0975914634

20. Game Theory and Public Policy
Roger McCain (mccainra@drexel.edu)
http://www.amazon.com/Theory-Public-Policy-Roger-McCain/dp/1849805717

21. Service Design and Delivery
Mairi Macintyre (M.Macintyre@warwick.ac.uk), Glenn Parry, Jannis Angelis
http://www.springer.com/computer/swe/book/978-1-4419-8320-6

22. Operations Management for Competitive Advantage
Richard Chase (Rchase@marshall.usc.edu), F. Robert Jacobs, Nicholas J. Aquilano
http://www.amazon.com/Operations-Management-For-Competitive-Advantage/dp/0073121665

23. Information Systems: The Foundations of e-Business
Steven Alter (stevenalter@comcast.net)
http://www.amazon.com/Information-Systems-Foundation-E-Business-Edition/dp/0130617733

24. The Work System Method: Connecting People, Processes, and IT for Business Results
Steven Alter (stevenalter@comcast.net)
http://www.amazon.com/The-Work-System-Method-Connecting/dp/0977849708

25. Operations Management: Integrating Manufacturing and Services
Mark M.Davis (MDAVIS@bentley.edu) and Janelle Heineke
http://www.amazon.com/Operations-Management-Integrating-Manufacturing-Services/dp/0072994355

26. Principles of Operations Management
Jay Heizer (jheizer@tlu.edu) and Barry Render
http://www.amazon.com/Principles-Operations-Management-Student-Edition/dp/0136014895

27. Economics, Organization, and Management
Paul Milgrom (milgrom@stanford.edu, checpaul@milgrom.net) and John Roberts
http://www.amazon.com/Economics-Organization-Management-Paul-Milgrom/dp/0132246503

28.  Handbook of Service Science (Service Science: Research and Innovations in the Service Economy)
Paul P. Maglio (pmaglio@us.ibm.com), Cheryl A. Kieliszewski, James C. Spohrer
http://www.amazon.com/Handbook-Service-Science-Research-Innovations/dp/144191627X

29. 
The Science of Service Systems
Haluk Demirkan (haluk.demirkan@gmail.com), James C. Spohrer and Vikas Krishna

http://www.springer.com/computer/swe/book/978-1-4419-8269-8

30. 
Service Systems Implementation
Haluk Demirkan (haluk.demirkan@gmail.com), James C. Spohrer and Vikas Krishna

http://www.springer.com/computer/swe/book/978-1-4419-7903-2

31. 
Service Science, Management, and Engineering: Theory and Applications
Gang Xiong (gang.xiong@ia.ac.cn), Zhong Liu, Xiwei Liu, Fenghua Zhu, Dong Shen

http://www.amazon.com/Service-Science-Management-Engineering-Applications/dp/0123970377

32. 
Service Science: Examining the Socio-Technical Dynamics of Public Sector Service Network Innovation
Noel Carroll (noel.carroll@dcu.ie)

http://www.amazon.com/Service-Science-Examining-Socio-Technical-Innovation/dp/3844309357

33.
Dynamic Capabilities & Strategic Management: Organizing for Innovation and Growth
David J. Teece (DTeece@brg-expert.com)

http://www.amazon.com/Dynamic-Capabilities-Strategic-Management-Organizing/dp/0199691908

34.
Creating New Markets in the Digital Economy: Value and Worth
Irene Ng (irene.ng@wmg.warwick.ac.uk)

http://www.cambridge.org/us/academic/subjects/management/entrepreneurship-and-innovation/creating-new-markets-digital-economy-value-and-worth?format=PB

35.
Service Thinking: The Seven Principles to Discover Innovative Opportunities
Hunter Hastings (hhhastings@gmail.com) and Jeff Saperstein (sapermktg@earthlink.net)

http://groupcvc.com/service-thinking-book/

In the comments section below, please add your favorite books for teaching aspects of service science.  If you know the first authors email, please include it.  We are a preparing a survey to help identify recommended books for each of 169 locations in the service science systems-disciplines framework. Thank-you for your assistance.