ISSIP has a new chair of the Content Planning Committee. A first Digital Content Improvement Project is underway:
The Goal of the project is to aggregate and “package” organic and in-organic content developed by ISSIP members and wider service innovation community to guarantee intuitive user experience and make ISSIP page a place to go for all Service Innovation topics.
If you are interested in volunteering to help “Saule Simonaityte” <firstname.lastname@example.org>, please send an email.
I sent Saule these lists:
Here is an excellent book on service innovation and experimental testing for marketing and service operations::
Ledolter, J., & Swersey, A. J. (2007). Testing 1-2-3: Experimental design with applications in marketing and service operations. Stanford University Press.
Johannes Ledolter (email@example.com), Arthur Swersey
Here is an growing repository of service science related content – journals, conferences, people, etc.
Here are a few other lists that I have compiled over the years at the request of various people:
Also, for the list you identified on the IBM cite below, Steve Kwan and I compiled an annotated bibliography for 200 items, including many on the list:
Just click submit to see the full list….
Of course, this is all older stuff. It was all compiled at the request of people who wanted to learn. I would also recommend this compilation: