Service Science: Progress Indicators

Service Science: Progress Indicators

What are indicators of service science progress?

Guidelines for evaluating service science courses and programs
– Journals that publish service science-related articles (see below)
Books and textbooks on service science-related topics
– Conferences that are service-science related (see below)
Professional association with service science-related special interest groups
Nations with service innovation policies and organizations
Compilations of service system case studies
Compilations of service system open data sets
Compilations of grand challenge questions
– Universities with service science related courses and degrees (see below)
– Businesses with making service innovation investments (see below)
– Websites & Social Media (see below)
– Articles (see below)
– Videos (see below)

A good service science community project would be for someone to curate these service science progress indicators better/more regularly…  I am happy to share the method I used in creating this quick list below…  contact: spohrer@us.ibm.com, if you would like to discuss.

 

Journals
http://servsci.journal.informs.org/
http://www.sersci.com/ServiceScience/index.php
http://www.igi-global.com/journal/international-journal-service-science-management/1132
http://www.emeraldinsight.com/products/journals/journals.htm?id=IJQSS
http://jsr.sagepub.com/
http://www.scirp.org/journal/jssm/
http://web.up.ac.za/default.asp?ipkCategoryID=10978
http://www.service-design-network.org/content/new-online-service-science-journal
http://gulib.georgetown.edu/newjour/j/msg04874.html
http://journals.cluteonline.com/index.php/JSS
http://www.sersci.com/magazine/V2N3.pdf

 

Books and Textbooks
http://www.cob.sjsu.edu/ssme/refmenu.asp
http://www.springer.com/business+%26+management/operations+research/book/978-1-4419-1627-3
http://www.springer.com/series/8080
http://www.worldscibooks.com/business/7098.html
http://www.amazon.com/Service-Science-Mark-S-Daskin/dp/0470525886
http://service-science.info/archives/1908

 

Conferences
http://iess.unige.ch/
http://www.rhsmith.umd.edu/frontiersconference/
http://www.ieeesoli.org/
http://www.waset.org/conferences/2012/dubai/icssme/
http://www.ahfe2012.org/HSSE.html
http://www.massconf.org/2012/

 

Professional Association & SIGs
http://service-science.info/archives/1982
http://service-sci.section.informs.org/
http://www.ssglobal.org/
http://aisel.aisnet.org/pajais/vol2/iss1/1/

 

Nations & Organizations
http://service-science.info/archives/81
http://service-science.info/archives/2043
http://crag.hesge.ch/service-science/
http://www.servicesciencefactory.com/
http://www.servicesciencesociety.org.au/
http://www.tilburguniversity.edu/research/institutes-and-research-groups/eriss/
http://ssrc.nccu.edu.tw/ssme/
http://www.ssmenetuk.org/netmember.asp?pid=3

 

Case Studies
http://service-science.info/archives/2043

 

Open Data Sets
http://service-science.info/archives/2161

 

Grand Challenge Questions
http://service-science.info/archives/2071

 

University Courses and Degrees
http://openinnovation.berkeley.edu/ssme.html
http://wpcarey.asu.edu/csl/knowledge/service-science.cfm
http://www.my-groups.de/altmann/?page_id=24
http://moving2academia.blogspot.com/2008/02/what-is-service-science.html
http://www.erasmusmundus-imse.eu/
http://www.ss.pku.edu.cn/index.php?option=com_content&task=category&sectionid=22&id=233&Itemid=457
http://www.fi.muni.cz/admission/master/aplinfo/ssme/index.xhtml.en
http://tinyurl.com/76prfb3
http://ibm.academia.edu/Spohrer/Papers/211655/Service_Science_Toward_a_Smarter_Planet
http://ctm.web.nthu.edu.tw/files/11-1171-4509.php
http://www.mastersportal.eu/students/browse/programme/20806/service-science-management-and-engineering.html
http://www.cs.swan.ac.uk/SSI/SSME/ServiceScience.html
http://business-school.exeter.ac.uk/research/areas/centres/isr/news_and_events/servicescienceforum/

 

Businesses
http://researcher.watson.ibm.com/researcher/view_pic.php?id=1230
http://jp.fujitsu.com/group/fri/en/economic/publications/report/2005/report-246.html
http://www.almaden.ibm.com/asr/
http://en.wikipedia.org/wiki/Service_science,_management_and_engineering
http://www.research.ibm.com/ssme/
http://tinyurl.com/6lhuv6h
http://www.ibm.com/ibm/ideasfromibm/us/compsci/20080728/index.shtml

 

Websites & Social Media
http://www.linkedin.com/groups/Service-Science-149276
http://www.servicesciencefactory.com/node/74
http://www.servicescience.us/
http://en.wikipedia.org/wiki/Service_science_and_engineering
http://service-science.info/archives/author/jim-spohrer
https://twitter.com/#!/ibm_service
http://en.wikipedia.org/wiki/Service_dominant_logic_%28marketing%29

 

Articles
Spohrer & Maglio “Emergence of Serivce Science” – http://tinyurl.com/cxeptyd
Spohrer & Kwan “SSMED” – http://www.cob.sjsu.edu/ssme/ssmed.pdf
Abe “What is service science?” – http://jp.fujitsu.com/group/fri/downloads/en/economic/publications/report/2005/246.pdf
Spohrer & Maglio “Service Science: Toward a Smarter Planet” – http://ibm.academia.edu/Spohrer/Papers/211655/Service_Science_Toward_a_Smarter_Planet
Vargo & Akaka “Service-Dominant Logic as a Foundation for Service Science: Clarifications” – http://www.sersci.com/ServiceScience/upload/12373114340.pdf
Larson “Education: Our Most Important Service Sector” – http://www.sersci.com/ServiceScience/paper_details.php?id=40
Sampson “A customer-supplier paradigm for service science” – http://sampson.byu.edu/dsimini/proc/docs/1-3822.pdf

 

Video
Hefley at ITIF – http://video.google.com/videoplay?docid=-

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