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Join discussions  in order to build understanding of concepts in service science.  Here is our curriculum guide.

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Societal Design Challenge

Regarding a design challenge to redesign society, first read….

(1) Sic Itur Ad Astra – by Andrew J. Galambos (design of a society with no coercion – total freedom)
http://www.amazon.com/Sic-Itur-Ad-Astra-Volition/dp/0880780045
https://en.wikipedia.org/wiki/Andrew_Joseph_Galambos

(2) Unto This Last – by John Ruskin (Gandhi read this, and it triggered his new path)
https://en.wikipedia.org/wiki/John_Ruskin
https://archive.org/details/untothislast00rusk
https://en.wikipedia.org/wiki/Unto_This_Last

“Unto This Last had a very important impact on Gandhi’s philosophy.”

(3) Conceptual Foundations of Multidisciplinary Thinking – by Stephen J Kline (philosophers have failed us, but here is what they might have done)
http://www.amazon.com/Conceptual-Foundations-Multidisciplinary-Thinking-Stephen/dp/0804724091

My sense is that we need people to have the ability to rapidly rebuild society from scratch – and individuals have to know and do this – as a prerequisite to be a “mature member of society” – I think we need cognitive assistants to do this.  So rapidly rebuilding to the point where people get a 3D printer, kinematic machines, and rebuild a cognitive assistant.  How rapidly could all of science be redeveloped if you knew what to measure, and how to build measurement instruments?  This is what a cognitive assistant can be training wheels for, and help get us to rebuild cognitive assistants more and more rapidly…..   see this: http://service-science.info/archives/2189

I have not figured our an intelligent way to express the above material, so it is an emotional intuition….  someday I hope to have a rigorous story to tell.

Besides rebuilding technology infrastructure, these people need ideas for rapidly rebuilding societal decision-architectures/institutions/governance/governments and rule systems….

(4) Federalist Papers
https://en.wikipedia.org/wiki/The_Federalist_Papers

(5) Meta-Rules and Chartered Cities
http://www.ted.com/talks/paul_romer?language=en

(6) Jefferson – Agrarian Policy
https://www.boundless.com/u-s-history/textbooks/boundless-u-s-history-textbook/the-federalist-era-1789-1801-10/the-republican-alternative-88/jefferson-s-agrarian-policy-492-8248/

(7) The Unbounded Mind: Breaking the Chains of Traditional Business Thinking, by Ian I. Mitroff and  Harold A. Linstone
http://www.amazon.com/The-Unbounded-Mind-Breaking-Traditional/dp/0195102886

Distributed intelligence and governance are co-dependent.  Augmented local intelligence can demonstrate itself by rapidly rebuilding itself from scratch.

From a service science perspective, the evolving ecology of nested, networked service system entities, with capabilities, constraints, rights, and responsibilities – should be able to rapidly rebuild itself from scratch while doing many distributed experiments to extend itself (progress).

(8) Non-Zero: The Logic of Human Destiny – by Robert Wright
http://www.amazon.com/Nonzero-The-Logic-Human-Destiny/dp/0679758941

“Interactions among individual genes, or cells, or animals, among interest groups, or nations, or corporations, can be viewed through the lenses of game theory. What follows is a survey of human history, and of organic history, with those lenses in place. My hope is to illuminate a kind of force – the non-zero-sum dynamic – that has crucially shaped the unfolding of life on earth so far…  In short, both organic and human history involve the playing of every-more-numerous, ever-larger, and ever-more-elaborate non-zero-sum games. It is the accumulation of these games – game upon game upon game – that constitutes the growth of biological and social complexity…” (Wright 2000, Pp. 5-7)

The non-zero sum force is more than value co-creation, it is value co-creation plus capability co-elevation in the contact of the capability to rapidly rebuild from scratch.

Service is the “non-zero-sum force” …

Service system entities/resource integrators are what exhibit the “non-zero-sum force.”

(9) Incomplete Nature: How Mind Emerged From Matter – Terrence Deacon
http://www.amazon.com/Incomplete-Nature-Mind-Emerged-Matter/dp/0393343901

(10) Bob Sutton’s warning…. be careful what you wish for….
“The Dark Side of Scaling Up: Will You Want to Live in What You Build?”
http://bobsutton.typepad.com/

BTW Ruskin -> Ghandi…

“Five great intellectual professions, relating to daily necessities of life, have hitherto existed — three exist necessarily, in every civilised nation:

The Soldier’s profession is to defend it.
The Pastor’s to teach it.
The Physician’s to keep it in health.
The lawyer’s to enforce justice in it.
The Merchant’s to provide for it.

And the duty of all these men is, on due occasion, to die for it.

“On due occasion,” namely: –

The Soldier, rather than leave his post in battle.
The Physician, rather than leave his post in plague.
The Pastor, rather than teach Falsehood.
The lawyer, rather than countenance Injustice.
The Merchant— what is his “due occasion” of death?

It is the main question for the merchant, as for all of us. For, truly, the man who does not know when to die, does not know how to live.”

And also Ruskin wrote…

“For wealth, instead of depending merely on a “have,” is thus seen to depend on a “can.””

Hence my fascination with:

(11) “The knowing-doing gap” – by Pfeffer and Sutton
http://www.amazon.com/The-Knowing-Doing-Gap-Companies-Knowledge/dp/1578511240

Again, from a service science perspective, the four types of resources are – people, technology, organizations, and information.    People and technology are physical.   People and organizations have rights and responsibilities.   The capability to rapidly rebuild society from scratch seems like a responsibility/duty to me.   This is an emotional intuition.   However, I would like to make it a logic argument someday.   And I aspire to have the knowledge and put it into practice – knowing and doing.   Unlikely I will succeed. Oh well.  Dream big.

Is there a university on the planet that could rapidly rebuild societal infrastructure from scratch?   The Munich Germany Science Museum tries to show the knowledge required to rapidly rebuild society from scratch.  Wouldn’t it be great if a university graduated students who had that experience?

My ideal society is one in which each individual demonstrates the ability to rapidly rebuild society from scratch.   This is a responsibility – a duty to self and others – that once demonstrated suggests the person appreciates the essential past, as well as is ready to push forward and make new progress.  As part of the evolving ecology of nested, networked service system entities, it also provides an answer to what is education.

The paradox of course – is that in the old days some people actually had this knowledge and demonstrated it… See Alone In The Wilderness – https://www.youtube.com/watch?v=iYJKd0rkKss – granted the level was lower than all of societal infrastructure of today.  Today we suffer from the knowledge burden – so much knowledge some say education and innovation is getting harder – http://www.nber.org/papers/w11360 – rapidly rebuilding societal infrastructure provides a speedier path for re-deriving all of knowledge.  And sets the stage for the 6 R’s of learning – http://service-science.info/archives/2096

Smart Service System Challenge for Artificial Intelligence (AI) Doctoral Students

At top universities today with Computer Science (CS)/Artificial Intelligence (AI) programs, roughly 1 in 10 CS PhD-candidate students are doing AI-related work (machine learning, robotics, natural language processing, etc.).

So in the US, if there are about 50K CS graduate students in the US, about 5K are likely doing AI-related work.

That is a lot of talent.
The CSIG mission (http://cognitive-science.org) is to align some of this talent with the development of cognitive assistants for nearly 1000 occupations in smart service systems to boost creativity and productivity of workers.   Intelligent personal assistants and employee decision support systems (cognitive assistants) are already a focus for over a dozen Forbes Global 2000 companies, as well as an equal or greater number of startups — and with a next generation of these types of cognitive assistants, regions may be able to boost GDP per capita, and companies may be able to boost revenue per employee.  Of course, these efforts ultimately require building innovation capacity for re-designing teamwork in complex cyber-physical-social systems (aka co-creation processes in service systems) – hence the need to focus on smart service system teamwork redesign for many occupations across industries.

A number of researchers have started tracks at several key conferences exploring the development of smart service systems like these, and March 21-22 at the National Academies, these topics will also be discussed in sessions at the next T-Summit (http://tsummit.org).

Conferences

Conferences

 

Conferences – Creating T-shaped Adaptive Makers of Smart Service Systems                                                               

July 7-9 San Jose – ICServ2015 – 4 keynotes, 60 papers
http://icserv2015.serviceology.org/html/home.html

July 9-12 San Jose – Frontiers in Service – 6 keynotes, 90 papers
https://www.ibm.com/events/ast/fsc/15frontiers.nsf/

July 26-30 Las Vegas AHFE HSSE – 1 keynote, 1000+ papers
http://www.ahfe2015.org/board.html#hsse

Jan 5-8 Hawaii HICSS – 2 keynotes, 500+ papers
http://www.hicss.org/
http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-and-innovation-minitrack/

Nov 12-14 Washington DC – AAAI Fall Symposium
http://www.aaai.org/Symposia/Fall/fss15.php

March 21-22, 2016 Washington DC – T-Summit
http://tsummit.org
http://tsummit.org/t

 

IESS 1.6 – Exploring Service Science

***************************************************************************
IESS 2016 – The 7th International Conference on Exploring Service Science

May 25-27, 2016, Bucharest, Romania
www.iess16.cimr.pub.ro

***************************************************************************
Dear Colleagues,

It is our pleasure to invite you to participate in the 7th International
Conference on Exploring Service Science – IESS 2016, organized by the
University Politehnica of Bucharest and the Research Centre in Robotics
and CIM on May 25-27, 2016.

The Conference will bring together academic and practitioners from service
industry and their worldwide partners in a collegial and stimulating
environment. According to its tradition, IESS 1.6 will cover major areas
of R&D and education related to Service Science and service innovation,
including new research trends such as: society development due to
services, environment contribution to the co-exploration and co-creation
of multi-disciplinary, multi-institutional and multi-national services,
the role of services in the integration of the new possibilities powered
by IT, development of generic models for the process of service
construction.

Papers are solicited on topics related to one or several topics of the
following list, but not limited to. Contributions should be grounded in
one or several contexts, and be open to multi-disciplinary approaches.

– Service exploration processes
– Business transformation through Service Science
– New service business models
– Modelling of the service consumer needs
– Modelling of business services requirements
– Service information & process modelling
– Service design methodologies and patterns
– Service co-design environments, tools
– Requirements oriented towards services
– IT-based service engineering
– Modelling and design of IT-enabled service systems
– Service delivery systems
– Product-service systems
– Service innovation and strategy
– Sustainability in services
– Governance of service systems
– Service System networks
– Education for service innovation

All accepted and presented papers will be published in the Springer Series
“Lecture Notes in Business Information Processing”, abstracted/indexed in
CPCI (ISI) Proceedings, SCOPUS, DBLP, EI, Google Scholar and Springerlink.

Selected papers accepted by IESS 2016 will be published in a special issue
of INFORMS Service Science journal.

IMPORTANT DATES
Full paper submission: December 21, 2015 Notification of acceptance:
January 11, 2016 Final paper submission: February 15, 2016

SUBMISSION INFORMATION
All IESS 2016 papers must be submitted in electronic format (pdf format)
via EasyChair conference management system:
https://easychair.org/conferences/?conf=iess16. The material submitted for
presentation at the workshop must be original, not published or being
considered elsewhere. The working language is English. Papers should not
exceed 5,000 words, recommended length is 10 to 14 pages. The papers
should be formatted in the Springer Book template for “Lecture Notes in
Business Information Processing” according to the instructions available
in the conference website on the “Instructions for authors” item (on the
left side).

REGISTRATION FEES
Full registration (one fee/paper): 400 EUR (early) / 450 EUR (late) Ph.D.
Students: 250 EUR (early) / 300 EUR (late) Accompanying persons: 125 EUR
(early) / 175 EUR (late)

IESS 2016 SECRETARIAT:
Iulia Voinescu (RO)
Tel: +40/21 402 93 14
Fax: +40/21 317 09 12

E-mail: iess16@cimr.pub.ro
Web: www.iess16.cimr.pub.ro

Sincerely yours,
Theodor Borangiu (RO), IESS 2016 Conference Chair
Monica Dragoicea (RO), IESS 2016 Program Chair
Henriqueta Novoa (PT), IESS 2016 Program Chair

service science, some publication options for ISSIPers

These are some good publications options for ISSIPers

(a) HICSS paper – abstracts due June 15th – Haluk Demirkan co-chair (haluk@uw.edu)
http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-and-innovation-minitrack/

(b) ISSIP BEP books – short 90 pages – Haluk Demirkan, co-collection editor  (haluk@uw.edu)
http://www.issip.org/tag/business-expert-press/

(c) Journal of Service Science – Paul Maglio, editor (pmaglio@ucmerced.edu)
http://pubsonline.informs.org/journal/serv

(d) Journal of Service Research – Mary Jo Bitner, editor (maryjo.bitner@asu.edu)
http://jsr.sagepub.com/

Join an ISSIP SIG to find opportunities to contribute to whitepapers and other publications under development.

HBR June 2015 – The Rise of Cognitive Systems in the Enterprise

HBR June 2015

Enjoy reading!

Beyond Automation
by Thomas H. Davenport and Julia Kirby
https://hbr.org/2015/06/beyond-automation

The Great Decoupling: An Interview with Erik Brynjolfsson and Andrew McAfee
https://hbr.org/2015/06/the-great-decoupling

When Your Boss Wears Metal Pants
by Walter Frick
https://hbr.org/2015/06/when-your-boss-wears-metal-pants

The Self-Tuning Enterprise
by Martin Reeves, Ming Zeng, Amin Venjara
https://hbr.org/2015/06/the-self-tuning-enterprise

Doug Engelbart’s Augment Vision (and other 1940-1970 early pioneers)
http://www.dougengelbart.org/pubs/augment-3906.html
http://service-science.info/archives/3040

Cognitive Systems Institute Group (CSIG)
Mission: Cognitive assistants for all occupations in smart service systems
http://service-science.info/archives/3721
http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-and-innovation-minitrack/
https://www.linkedin.com/groups/Cognitive-Systems-Institute-6729452

Exploring Service Science – May 25-27, 2016, Bucharest, Romania

***************************************************************************
IESS 2016 – The 7th International Conference on Exploring Service Science

May 25-27, 2016, Bucharest, Romania
www.iess16.cimr.pub.ro

***************************************************************************
Dear Colleagues,

It is our pleasure to invite you to participate in the 7th International
Conference on Exploring Service Science – IESS 2016, organized by the
University Politehnica of Bucharest and the Research Centre in Robotics
and CIM on May 25-27, 2016.

The Conference will bring together academic and practitioners from service
industry and their worldwide partners in a collegial and stimulating
environment. According to its tradition, IESS 1.6 will cover major areas
of R&D and education related to Service Science and service innovation,
including new research trends such as: society development due to
services, environment contribution to the co-exploration and co-creation
of multi-disciplinary, multi-institutional and multi-national services,
the role of services in the integration of the new possibilities powered
by IT, development of generic models for the process of service
construction.

Papers are solicited on topics related to one or several topics of the
following list, but not limited to. Contributions should be grounded in
one or several contexts, and be open to multi-disciplinary approaches.

– Service exploration processes
– Business transformation through Service Science
– New service business models
– Modelling of the service consumer needs
– Modelling of business services requirements
– Service information & process modelling
– Service design methodologies and patterns
– Service co-design environments, tools
– Requirements oriented towards services
– IT-based service engineering
– Modelling and design of IT-enabled service systems
– Service delivery systems
– Product-service systems
– Service innovation and strategy
– Sustainability in services
– Governance of service systems
– Service System networks
– Education for service innovation

All accepted and presented papers will be published in the Springer Series
“Lecture Notes in Business Information Processing”, abstracted/indexed in
CPCI (ISI) Proceedings, SCOPUS, DBLP, EI, Google Scholar and Springerlink.

Selected papers accepted by IESS 2016 will be published in a special issue
of INFORMS Service Science journal.

IMPORTANT DATES
Full paper submission: December 21, 2015
Notification of acceptance: January 11, 2016
Final paper submission: February 15, 2016

SUBMISSION INFORMATION
All IESS 2016 papers must be submitted in electronic format (pdf format)
via EasyChair conference management system:
https://easychair.org/conferences/?conf=iess16. The material submitted for
presentation at the workshop must be original, not published or being
considered elsewhere. The working language is English. Papers should not
exceed 5,000 words, recommended length is 10 to 14 pages. The papers
should be formatted in the Springer Book template for “Lecture Notes in
Business Information Processing” according to the instructions available
in the conference website on the “Instructions for authors” item (on the
left side).

REGISTRATION FEES
Full registration (one fee/paper): 400 EUR (early) / 450 EUR (late)
Ph.D. Students: 250 EUR (early) / 300 EUR (late)
Accompanying persons: 125 EUR (early) / 175 EUR (late)

IESS 2016 SECRETARIAT:
Iulia Voinescu (RO)
Tel: +40/21 402 93 14
Fax: +40/21 317 09 12

E-mail: iess16@cimr.pub.ro
Web: www.iess16.cimr.pub.ro

Sincerely yours,
Theodor Borangiu (RO), IESS 2016 Conference Chair
Monica Dragoicea (RO), IESS 2016 Program Chair
Henriqueta Novoa (PT), IESS 2016 Program Chair

Some papers on service innovation

Service Innovation Pointers

 

This is an good place to get started:

Service Innovation Triangle – https://www.youtube.com/watch?v=02_5TOEugvE

 

0. Tidd & Hull (UK)

Tidd, J., & Hull, F. M. (2003). Service Innovation: Organizational responses to technological opportunities & market imperatives (Vol. 9). Imperial College Press.

1. Ian Miles (UK)

Miles, I. (2005). Innovation in services. The Oxford handbook of innovation, 16, 433-458.

Metcalfe, J. S., & Miles, I. (2000). Innovation systems in the service economy. Measurement and Case Study Analysis, 2.

Miles, I. (2008). Patterns of innovation in service industries. IBM Systems journal, 47(1), 115-128.

2. Henry Chesbrough (USA)

Chesbrough, H. (2010). Open services innovation: rethinking your business to grow and compete in a new era. John Wiley & Sons.

Chesbrough, H., & Spohrer, J. (2006). A research manifesto for services science. Communications of the ACM, 49(7), 35-40.
3. Bo Edvardsson (Nordic)

Edvardsson, B., Gustafsson, A., Sandén, B., & Johnson, M. D. (2000). New service development and innovation in the new economy.
4. Mary Jo Bitner (USA)

Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: a practical technique for service innovation. California management review, 50(3), 66.

Cadwallader, S., Jarvis, C. B., Bitner, M. J., & Ostrom, A. L. (2010). Frontline employee motivation to participate in service innovation implementation. Journal of the Academy of Marketing Science, 38(2), 219-239.
5. Len Berry (USA)

Berry, L. L., Shankar, V., Parish, J. T., Cadwallader, S., & Dotzel, T. (2006). Creating new markets through service innovation.
6. Jay Kandampully (USA)

Kandampully, J. (2002). Innovation as the core competency of a service organisation: the role of technology, knowledge and networks. European Journal of Innovation Management, 5(1), 18-26.

7. Van Riel (Netherlands)

Van Riel, A. C., Lemmink, J., & Ouwersloot, H. (2004). High‐Technology Service Innovation Success: A Decision‐Making Perspective. Journal of Product Innovation Management, 21(5), 348-359.

8. Rohit Verma (USA) – hospitality industry

Victorino, L., Verma, R., Plaschka, G., & Dev, C. (2005). Service innovation and customer choices in the hospitality industry. Managing Service Quality, 15(6), 555-576.
9. Den Hertog (Netherlands)

Den Hertog, P., Van der Aa, W., & de Jong, M. W. (2010). Capabilities for managing service innovation: towards a conceptual framework. Journal of Service Management, 21(4), 490-514.

10. Renu Argawal (Australia)

Agarwal, R., & Selen, W. (2009). Dynamic capability building in service value networks for achieving service innovation. Decision sciences, 40(3), 431-475.
11. Van Ark (Netherlands)

Van Ark, B., Broersma, L., & den Hertog, P. (2003). Services innovation, performance and policy: a review. Synthesis Report in the Framework of the Project on Structural Information Provision on Innovation in Services (SIID) for the Ministry of Economic Affairs of the Netherlands. Groningen: University of Groningen and DIALOGIC.

12. Ordanini (Italy)

Ordanini, A., & Parasuraman, A. (2010). Service innovation viewed through a service-dominant logic lens: a conceptual framework and empirical analysis. Journal of Service Research, 1094670510385332.

13. Lievens (Netherlands, Belgium?) – financial services

Lievens, A., & Moenaert, R. K. (2000). Project team communication in financial service innovation. Journal of Management Studies, 37(5), 733-766.

14. Alam (?UK)

Alam, I. (2006). Service innovation strategy and process: a cross-national comparative analysis. International Marketing Review, 23(3), 234-254.

15. Chan (Hong Kong)

Chan, A., Go, F. M., & Pine, R. (1998). Service innovation in Hong Kong: attitudes and practice. Service Industries Journal, 18(2), 112-124.

16. Martin (Germany)

Martin, C. R., Horne, D. A., & Schultz, A. M. (1999). The business-to-business customer in the service innovation process. European Journal of Innovation Management, 2(2), 55-62.

17. Bettencourt (USA)

Bettencourt, L. (2010). Service innovation: How to go from customer needs to breakthrough services. London: McGraw-Hill.

18. Song (Korea?)

Song, L. Z., Song, M., & Di Benedetto, C. A. (2009). A Staged Service Innovation Model*. Decision Sciences, 40(3), 571-599.

19. Tor Andreassen (Norway)

Andreassen, T. W., & Streukens, S. (2009). Service innovation and electronic word-of-mouth: is it worth listening to?. Managing Service Quality, 19(3), 249-265.
20. Kim (Korea)
21. Paswan (?)

Paswan, A., D’Souza, D., & Zolfagharian, M. A. (2009). Toward a contextually anchored service innovation typology. Decision Sciences, 40(3), 513-540.
22. Spohrer & Maglio (IBM USA) – Z model of service evolution

Spohrer, J., & Maglio, P. P. (2008). The emergence of service science: Toward systematic service innovations to accelerate co‐creation of value. Production and operations management, 17(3), 238-246.

23. Bessant (?)

Bessant, J., & Davies, A. (2007). 3 Managing service innovation. Innovation in services, 61.
24. Arai (Japan)

Hara, T., Arai, T., & Shimomura, Y. (2009). A CAD system for service innovation: integrated representation of function, service activity, and product behaviour. Journal of Engineering Design, 20(4), 367-388.

25. Jones (IDEO USA)

Jones, M., & Samalionis, F. (2008). From small ideas to radical service innovation. Design Management Review, 19(1), 20-26.

26. Fynes (Ireland)

Fynes, B., & Lally, A. M. (2008). Innovation in services: From service concepts to service experiences. In Service science, management and engineering education for the 21st century (pp. 329-333). Springer US.

27. Kowalkowski (Nordics)

Kindström, D., Kowalkowski, C., & Sandberg, E. (2013). Enabling service innovation: a dynamic capabilities approach. Journal of Business Research, 66(8), 1063-1073.

Carlborg, P., Kindström, D., & Kowalkowski, C. (2014). The evolution of service innovation research: a critical review and synthesis. The Service Industries Journal, 34(5), 373-398.
28. Robert Paton (UK)

Paton, R. A., & McLaughlin, S. (2008). Services innovation:: Knowledge transfer and the supply chain. European Management Journal, 26(2), 77-83.

29. IBM
30. IBM and Cambridge UK
31. PWC

32. EU

33. Sundbo

34. Dorothy Riddle (USA – ServiceGrowth.org)

34. Scott Sampson (USA)

35.  Service Design & Innovation (long)

36.  Service Innovation & Design (short)

37.  UN

38. Service Innovation Triangle – https://www.youtube.com/watch?v=02_5TOEugvE

ISSIP Meetup: Concept Mapping

Four of us met recently do work on concept mapping at SJSU Business School Santa Clara campus. Prof. Steve Kwan (SJSU), Yassi Moghaddam (ISSIP), Jim Spohrer (IBM), and Fan Xiucheng (Fudan).

We reviewed the BORO Method.

BORO Method

We studied S-D Logic Foundational Propositions.

SD LOgic Foundations

We studied Service Science Foundational Concepts:

Service Science 12 Concepts

Extract 28 phrases/candidate concepts from S-D Logic propositions:

  1. 11 ways to refer to entities (most with rights and responsibility, owned by, or composed of)
    1. Resource integrator
    2. Customer
    3. Beneficiary
    4. Actor
    5. Social and economic actor
    6. Enterprise
    7. Operant Resources (people)
    8. Economies
    9. Service economies
    10. Co-creator of value
    11. Goods
  2. 17 other concepts
    1. Value
    2. Value in exchange
    3. Value in use
    4. Value in context
    5. Fundamental basis of exchange
    6. Indirect exchange
    7. Exchange
    8. Economic Exchange
    9. Market Exchange
    10. Social Exchange
    11. Interaction
    12. Competitive advantage
    13. Distribution mechanism
    14. Uniquely and phenomenologically determined
    15. Inherently customer oriented and relational
    16. Service
    17. Service Oriented view (people have view; a service oriented is a view)
    18. Value proposition (people can communicate a value proposition, organization can communicate value proposition)

Extracted 16 phrases/candidate concepts from Service Science: Conceptual Framework

  1. Ecology
  2. Entity
  3. Interaction
  4. Outcome
  5. Value Propositions
  6. Governance Mechanisms
  7. Access Rights
  8. Resources
  9. Measures
  10. Stakeholders
  11. Identity
  12. Reputation
  13. Capabilities
  14. Constraints
  15. Rights
  16. Responsibilities

We then created the following 41 knowledge triples (relationship concept1 concept2) as part of a concept map:

[isa service_system_entity entity]
[isa resource_integrator entity]
[isa customer entity]
[isa beneficiary entity]
[isa actor entity]
[isa social_and_economic_actor entity]
[isa enterprise entity][isa operant_resource entity]
[isa co-creator_of_value entity]
[isa economy entity]
[isa service_economy entity]
[isa goods resource]
[isa operand_resource resource]
[isa operant_resource resource]
[isa entity resource]

[isa value expected_outcome]
[isa value perceived_outcome]
[isa value realized_outcome]
[typeof expected_outcome outcome]
[typeof perceived_outcome outcome]
[typeof realized_outcome outcome]
[typeof value_in_exchange value]
[typeof value_in_use value]
[typeof value_in_context value]
[isa fundamental_basis_of_exchange interaction]
[isa indirect_exchange interaction]
[isa direct_exchange interaction]
[isa economic_exchange interaction]
[isa social_exchange interaction]
[isa market ecology]
[propertyof entity competitive_advantage]
[propertyof offering distribution_mechanism]
[isa offering value_proposition]
[propertyof interaction uniquely_and_phenomenologically_determined]
[propertyof entity view]
[typeof service-oriented_view view]
[propertyof service inherently_customer-oriented_and_relational]
[typeof value_proposition interaction]
[typeof governance_mechanism interaction]
[typeof service interaction]
[typeof service outcome]
[typeof service entity]

Before doing the above we spent time building a concept map for the type of service system known as a college, university, institute of higher education.   The idea was do case-based-reasoning before looking at knowledge triples (relationship concept1 concept2) for a concept map.  We generated a very large number of knowledge triples including:

[hasrole faculty university]
[hasrole student university]
[hasrole parent university]
[hasrole deans university]
[hasrole staff university]
[hasrole administration university]
[hasrole teaching_assistant university]
[hasrole adjunct_faculty university][hasrole alumni university]
[hasrole prospects university]
[hasplace campus university]
[hasplace facilities university]
[hasplace classroom university]
[hasplace laboratory university]
[hasplace faculty_office university]
[hasplace administrator_office university]
[hasplace library university]
[hasplace sports_stadium university]
[hasplace dormitory university]
[hasplace dorm_room university]
[hasplace cafeteria unversity]
[teaches faculty students]
[managers deans faculty]
[teachin faculty classroom]
[learnsfrom students faculty]
[haspart campus facility]
[haspart building classroom]
[haspart classroom desks]
[haspart classroom seats]
[haspart classroom podium]
[haspart dormitory dorm_room]
[admits admissions prospect]
[rejects admissions prospect]
[waitlists admissions prospect]

I also wrote a Python program to extract information form MIT Concept Net 5.

[‘Antonym’, ‘university’, ‘primary_school’]
[‘AtLocation’, ‘atheist’, ‘university’]
[‘AtLocation’, ‘book’, ‘university’]
[‘AtLocation’, ‘classroom_chair’, ‘university’]
[‘AtLocation’, ‘computer’, ‘university’]
[‘AtLocation’, ‘druge’, ‘university’]
[‘AtLocation’, ‘hard_work_faculty’, ‘university’]
[‘AtLocation’, ‘landscape’, ‘university’]
[‘AtLocation’, ‘openmind’, ‘university’]
[‘AtLocation’, ‘plane’, ‘university’]
[‘AtLocation’, ‘professor’, ‘university’]
[‘AtLocation’, ‘projectile’, ‘university’]
[‘AtLocation’, ‘see_professor’, ‘university’]
[‘AtLocation’, ‘student’, ‘university’]
[‘AtLocation’, ‘teach_assistant’, ‘university’]
[‘AtLocation’, ‘thinker’, ‘university’]
[‘AtLocation’, ‘university’, ‘chemistry_lab’]
[‘AtLocation’, ‘venus’, ‘university’]
[‘CapableOf’, ‘university’, ‘honor_good_student’]
[‘EtymologicallyDerivedFrom’, ‘antiuniversity’, ‘university’]
[‘EtymologicallyDerivedFrom’, ‘multiversity’, ‘university’]
[‘EtymologicallyDerivedFrom’, ‘universitylike’, ‘university’]
[‘HasA’, ‘university’, ‘classroom’]
[‘IsA’, ‘university’, ‘academy’]
[‘IsA’, ‘university’, ‘college’]
[‘IsA’, ‘university’, ‘musical_instrument’]
[‘IsA’, ‘university’, ‘place’]
[‘IsA’, ‘university’, ‘place_for_learn’]
[‘IsA’, ‘university’, ‘school’]
[‘LocationOfAction’, ‘argue’, ‘university’]
[‘PartOf’, ‘department’, ‘university’]
[‘RelatedTo’, ‘academian/n’, ‘university’]
[‘RelatedTo’, ‘antiuniversity/a’, ‘university’]
[‘RelatedTo’, ‘asu’, ‘university’]
[‘RelatedTo’, ‘cantabrigian/a’, ‘university’]
[‘RelatedTo’, ‘college’, ‘university’]
[‘RelatedTo’, ‘dean/n’, ‘university’]
[‘RelatedTo’, ‘department’, ‘university’]
[‘RelatedTo’, ‘fac_brat/n’, ‘university’]
[‘RelatedTo’, ‘faculty/n’, ‘university’]
[‘RelatedTo’, ‘graduate/n’, ‘university’]
[‘RelatedTo’, ‘greek_house/n’, ‘university’]
[‘RelatedTo’, ‘hilary_term/n’, ‘university’]
[‘RelatedTo’, ‘laureate/n’, ‘university’]
[‘RelatedTo’, ‘legacy_student/n’, ‘university’]
[‘RelatedTo’, ‘major/v’, ‘university’]
[‘RelatedTo’, ‘nonuniversity/a’, ‘university’]
[‘RelatedTo’, ‘princeton/n’, ‘university’]
[‘RelatedTo’, ‘proproctor/n’, ‘university’]
[‘RelatedTo’, ‘rag_day/n’, ‘university’]
[‘RelatedTo’, ‘rag_week/n’, ‘university’]
[‘RelatedTo’, ‘repetitor/n’, ‘university’]
[‘RelatedTo’, ‘schoolman/n’, ‘university’]
[‘RelatedTo’, ‘sessional/n’, ‘university’]
[‘RelatedTo’, ‘student/n’, ‘university’]
[‘RelatedTo’, ‘tutor/n’, ‘university’]
[‘RelatedTo’, ‘undergraduate/n’, ‘university’]
[‘RelatedTo’, ‘university’, ‘degree’]
[‘RelatedTo’, ‘university’, ‘get’]
[‘RelatedTo’, ‘university’, ‘graduate’]
[‘RelatedTo’, ‘university’, ‘learn_place’]
[‘RelatedTo’, ‘university’, ‘school’]
[‘RelatedTo’, ‘uva’, ‘university’]
[‘UsedFor’, ‘student’, ‘university’]
[‘UsedFor’, ‘university’, ‘cooperation’]
[‘UsedFor’, ‘university’, ‘degree’]
[‘UsedFor’, ‘university’, ‘eat_food_with’]
[‘UsedFor’, ‘university’, ‘teach’]
Files: 2 Total Assertions: 1660281 English_assertions 1066922
[‘AtLocation’, ‘argue’, ‘university’]
[‘AtLocation’, ‘auditorium’, ‘university’]
[‘AtLocation’, ‘beautiful_mind’, ‘university’]
[‘AtLocation’, ‘college_student’, ‘university’]
[‘AtLocation’, ‘football_team’, ‘university’]
[‘AtLocation’, ‘hotdog’, ‘university’]
[‘AtLocation’, ‘human’, ‘university’]
[‘AtLocation’, ‘knoledge’, ‘university’]
[‘AtLocation’, ‘knowledge’, ‘university’]
[‘AtLocation’, ‘lot_of_girl’, ‘university’]
[‘AtLocation’, ‘mathematics’, ‘university’]
[‘AtLocation’, ‘newspaper’, ‘university’]
[‘AtLocation’, ‘pen’, ‘university’]
[‘AtLocation’, ‘poet’, ‘university’]
[‘AtLocation’, ‘rational_thinker’, ‘university’]
[‘AtLocation’, ‘research’, ‘university’]
[‘AtLocation’, ‘scissor’, ‘university’]
[‘AtLocation’, ‘squirrell_in_tree’, ‘university’]
[‘AtLocation’, ‘stapler’, ‘university’]
[‘AtLocation’, ‘sunset’, ‘university’]
[‘AtLocation’, ‘teacher’, ‘university’]
[‘AtLocation’, ‘university’, ‘drawer’]
[‘AtLocation’, ‘university’, ‘professor’]
[‘InstanceOf’, ‘ufscar’, ‘university’]
[‘IsA’, ‘university’, ‘bookstore’]
[‘IsA’, ‘university’, ‘research_organization’]
[‘RelatedTo’, ‘academical/a’, ‘university’]
[‘RelatedTo’, ‘alumnus_association/n’, ‘university’]
[‘RelatedTo’, ‘arbor’, ‘university’]
[‘RelatedTo’, ‘biocentre/n’, ‘university’]
[‘RelatedTo’, ‘chu’, ‘university’]
[‘RelatedTo’, ‘dead_week/n’, ‘university’]
[‘RelatedTo’, ‘doctorate/n’, ‘university’]
[‘RelatedTo’, ‘extramural/a’, ‘university’]
[‘RelatedTo’, ‘fellow’, ‘university’]
[‘RelatedTo’, ‘frat_boy/n’, ‘university’]
[‘RelatedTo’, ‘fraternity/n’, ‘university’]
[‘RelatedTo’, ‘gownsman/n’, ‘university’]
[‘RelatedTo’, ‘high_education/n’, ‘university’]
[‘RelatedTo’, ‘hogeschool/n’, ‘university’]
[‘RelatedTo’, ‘intervarsity/a’, ‘university’]
[‘RelatedTo’, ‘lecture’, ‘university’]
[‘RelatedTo’, ‘lecturer’, ‘university’]
[‘RelatedTo’, ‘letter_and_science/n’, ‘university’]
[‘RelatedTo’, ‘literature’, ‘university’]
[‘RelatedTo’, ‘little-go/n’, ‘university’]
[‘RelatedTo’, ‘multiversity/n’, ‘university’]
[‘RelatedTo’, ‘nostrificate/v’, ‘university’]
[‘RelatedTo’, ‘nostrification/n’, ‘university’]
[‘RelatedTo’, ‘party_school/n’, ‘university’]
[‘RelatedTo’, ‘passman/n’, ‘university’]
[‘RelatedTo’, ‘semester’, ‘university’]
[‘RelatedTo’, ‘sophomore/n’, ‘university’]
[‘RelatedTo’, ‘state/n’, ‘university’]
[‘RelatedTo’, ‘studenty/a’, ‘university’]
[‘RelatedTo’, ‘tenure’, ‘university’]
[‘RelatedTo’, ‘town_and_gown/n’, ‘university’]
[‘RelatedTo’, ‘undergraduate’, ‘university’]
[‘RelatedTo’, ‘university’, ‘another’]
[‘RelatedTo’, ‘university’, ‘big_city’]
[‘RelatedTo’, ‘university’, ‘city’]
[‘RelatedTo’, ‘university’, ‘graduate_school’]
[‘RelatedTo’, ‘university’, ‘professor’]
[‘RelatedTo’, ‘university’, ‘than’]
[‘RelatedTo’, ‘university’, ‘you_verse’]
[‘RelatedTo’, ‘universitylike/a’, ‘university’]
[‘RelatedTo’, ‘ut’, ‘university’]
[‘TranslationOf’, ‘/InstanceOf/,/c/en/kyushi_university’, ‘university’]
[‘TranslationOf’, ‘/IsA/,/c/en/pohang_university’, ‘university’]
[‘TranslationOf’, ‘/LocatedNear/,/c/en/professor’, ‘university’]
[‘UsedFor’, ‘university’, ‘education_gain_of_knowledge’]
[‘UsedFor’, ‘university’, ‘relaxation’]
[‘UsedFor’, ‘university’, ‘study’]
[‘UsedFor’, ‘university’, ‘study_experiment’]
Files: 3 Total Assertions: 3321406 English_assertions 2133278
[‘AtLocation’, ‘argument_about_idea’, ‘university’]
[‘AtLocation’, ‘bookstore’, ‘university’]
[‘AtLocation’, ‘build’, ‘university’]
[‘AtLocation’, ‘cotton_fiber’, ‘university’]
[‘AtLocation’, ‘drug’, ‘university’]
[‘AtLocation’, ‘education’, ‘university’]
[‘AtLocation’, ‘freedom_of_think’, ‘university’]
[‘AtLocation’, ‘front_room’, ‘university’]
[‘AtLocation’, ‘girl’, ‘university’]
[‘AtLocation’, ‘hydrogen_and_oxygen’, ‘university’]
[‘AtLocation’, ‘laboratory’, ‘university’]
[‘AtLocation’, ‘mozart’, ‘university’]
[‘AtLocation’, ‘not_you’, ‘university’]
[‘AtLocation’, ‘orbit’, ‘university’]
[‘AtLocation’, ‘outerspace’, ‘university’]
[‘AtLocation’, ‘paper’, ‘university’]
[‘AtLocation’, ‘politics’, ‘university’]
[‘AtLocation’, ‘psychology’, ‘university’]
[‘AtLocation’, ‘security’, ‘university’]
[‘AtLocation’, ‘university’, ‘city’]
[‘AtLocation’, ‘university’, ‘florida’]
[‘AtLocation’, ‘wild_college_girl’, ‘university’]
[‘CapableOf’, ‘university’, ‘require_study’]
[‘DefinedAs’, ‘university’, ‘plural_of_university’]
[‘EtymologicallyDerivedFrom’, ‘moo_u’, ‘university’]
[‘EtymologicallyDerivedFrom’, ‘nonuniversity’, ‘university’]
[‘EtymologicallyDerivedFrom’, ‘preuniversity’, ‘university’]
[‘InstanceOf’, ‘mit’, ‘university’]
[‘IsA’, ‘university’, ‘large_school’]
[‘IsA’, ‘university’, ‘place_of_intellectual_freedom’]
[‘IsA’, ‘university’, ‘school_of_high_educatin’]
[‘PartOf’, ‘university_department’, ‘university’]
[‘RelatedTo’, ‘brain_farm/n’, ‘university’]
[‘RelatedTo’, ‘commence/v’, ‘university’]
[‘RelatedTo’, ‘complex/n’, ‘university’]
[‘RelatedTo’, ‘compound/n’, ‘university’]
[‘RelatedTo’, ‘csu’, ‘university’]
[‘RelatedTo’, ‘don/n’, ‘university’]
[‘RelatedTo’, ‘duke’, ‘university’]
[‘RelatedTo’, ‘fresher_flu/n’, ‘university’]
[‘RelatedTo’, ‘gender-blind/a’, ‘university’]
[‘RelatedTo’, ‘graduate_engineer/n’, ‘university’]
[‘RelatedTo’, ‘holiday/n’, ‘university’]
[‘RelatedTo’, ‘honor_roll/n’, ‘university’]
[‘RelatedTo’, ‘interuniversity/a’, ‘university’]
[‘RelatedTo’, ‘ivy_league/n’, ‘university’]
[‘RelatedTo’, ‘magnifico/n’, ‘university’]
[‘RelatedTo’, ‘plate-glass_university/n’, ‘university’]
[‘RelatedTo’, ‘privatdozent/n’, ‘university’]
[‘RelatedTo’, ‘professor’, ‘university’]
[‘RelatedTo’, ‘reader/n’, ‘university’]
[‘RelatedTo’, ‘registrar/n’, ‘university’]
[‘RelatedTo’, ‘school/n’, ‘university’]
[‘RelatedTo’, ‘semester_hour/n’, ‘university’]
[‘RelatedTo’, ‘student’, ‘university’]
[‘RelatedTo’, ‘summer_school/n’, ‘university’]
[‘RelatedTo’, ‘tutorial/n’, ‘university’]
[‘RelatedTo’, ‘u’, ‘university’]
[‘RelatedTo’, ‘university’, ‘build’]
[‘RelatedTo’, ‘varsity/n’, ‘university’]
[‘Synonym’, ‘college/n’, ‘university’]
[‘TranslationOf’, ‘/IsA/,/c/en/korea_university’, ‘university’]
[‘TranslationOf’, ‘/PartOf/,/c/en/department’, ‘university’]
[‘UsedFor’, ‘university’, ‘sit_on_it’]
Files: 4 Total Assertions: 4983568 English_assertions 3200027
[‘Antonym’, ‘university’, ‘primary’]
[‘AtLocation’, ‘ball_point_pen’, ‘university’]
[‘AtLocation’, ‘boy’, ‘university’]
[‘AtLocation’, ‘bureaucracy’, ‘university’]
[‘AtLocation’, ‘cold’, ‘university’]
[‘AtLocation’, ‘concert_hall’, ‘university’]
[‘AtLocation’, ‘dean’, ‘university’]
[‘AtLocation’, ‘exam_table’, ‘university’]
[‘AtLocation’, ‘graduate_student’, ‘university’]
[‘AtLocation’, ‘intellectual_freedom’, ‘university’]
[‘AtLocation’, ‘lecture_theatre’, ‘university’]
[‘AtLocation’, ‘noon’, ‘university’]
[‘AtLocation’, ‘rock’, ‘university’]
[‘AtLocation’, ‘someone’, ‘university’]
[‘AtLocation’, ‘system_engineer_department’, ‘university’]
[‘AtLocation’, ‘textbook’, ‘university’]
[‘AtLocation’, ‘theater_hall’, ‘university’]
[‘AtLocation’, ‘think’, ‘university’]
[‘AtLocation’, ‘ufo’, ‘university’]
[‘CapableOf’, ‘university’, ‘raise_it_admission_standard’]
[‘InstanceOf’, ‘kyushi_university’, ‘university’]
[‘IsA’, ‘university’, ‘bar’]
[‘IsA’, ‘university’, ‘educational_facility’]
[‘IsA’, ‘university’, ‘hospital’]
[‘IsA’, ‘university’, ‘institution’]
[‘IsA’, ‘university’, ‘unnatural_thing’]
[‘RelatedTo’, ‘alumna/n’, ‘university’]
[‘RelatedTo’, ‘aula_magna/n’, ‘university’]
[‘RelatedTo’, ‘common_room/n’, ‘university’]
[‘RelatedTo’, ‘course’, ‘university’]
[‘RelatedTo’, ‘dean_list/n’, ‘university’]
[‘RelatedTo’, ‘degree/n’, ‘university’]
[‘RelatedTo’, ‘doctor/n’, ‘university’]
[‘RelatedTo’, ‘folkstyle/a’, ‘university’]
[‘RelatedTo’, ‘fraternity’, ‘university’]
[‘RelatedTo’, ‘freshman/n’, ‘university’]
[‘RelatedTo’, ‘gymnasium/n’, ‘university’]
[‘RelatedTo’, ‘hall/n’, ‘university’]
[‘RelatedTo’, ‘hall_of_residence/n’, ‘university’]
[‘RelatedTo’, ‘harvard/n’, ‘university’]
[‘RelatedTo’, ‘inceptor/n’, ‘university’]
[‘RelatedTo’, ‘kasetsart/n’, ‘university’]
[‘RelatedTo’, ‘low_ivy/n’, ‘university’]
[‘RelatedTo’, ‘lsu’, ‘university’]
[‘RelatedTo’, ‘main_build/n’, ‘university’]
[‘RelatedTo’, ‘principal/n’, ‘university’]
[‘RelatedTo’, ‘sabbatical/n’, ‘university’]
[‘RelatedTo’, ‘sorbonne/n’, ‘university’]
[‘RelatedTo’, ‘space’, ‘university’]
[‘RelatedTo’, ‘uni/n’, ‘university’]
[‘RelatedTo’, ‘universe/n’, ‘university’]
[‘RelatedTo’, ‘university’, ‘high_than’]
[‘RelatedTo’, ‘university’, ‘place’]
[‘RelatedTo’, ‘universitywide/a’, ‘university’]
[‘UsedFor’, ‘university’, ‘center_of_learn’]
[‘UsedFor’, ‘university’, ‘learn_thing_teach_thing_do_research’]
[‘UsedFor’, ‘university’, ‘specialize_learn’]
Files: 5 Total Assertions: 6644285 English_assertions 4266886
[‘AtLocation’, ‘bill_gate’, ‘university’]
[‘AtLocation’, ‘chair’, ‘university’]
[‘AtLocation’, ‘debate’, ‘university’]
[‘AtLocation’, ‘football_field’, ‘university’]
[‘AtLocation’, ‘gentleman’, ‘university’]
[‘AtLocation’, ‘object’, ‘university’]
[‘AtLocation’, ‘paper_clip’, ‘university’]
[‘AtLocation’, ‘physic’, ‘university’]
[‘AtLocation’, ‘science_laboratory’, ‘university’]
[‘AtLocation’, ‘space_shuttle’, ‘university’]
[‘AtLocation’, ‘tree’, ‘university’]
[‘AtLocation’, ‘veterinary_hospital’, ‘university’]
[‘AtLocation’, ‘your_butt’, ‘university’]
[‘HasSubevent’, ‘university’, ‘be_best_student’]
[‘IsA’, ‘university’, ‘place_for_learn_and_research’]
[‘IsA’, ‘university’, ‘special_kind_of_school_to_learn_enough_to_get_good_job’]
[‘PartOf’, ‘university’, ‘house’]
[‘RelatedTo’, ‘academy/n’, ‘university’]
[‘RelatedTo’, ‘bursary/n’, ‘university’]
[‘RelatedTo’, ‘business’, ‘university’]
[‘RelatedTo’, ‘clear/n’, ‘university’]
[‘RelatedTo’, ‘college/n’, ‘university’]
[‘RelatedTo’, ‘communiversity/n’, ‘university’]
[‘RelatedTo’, ‘convenor/n’, ‘university’]
[‘RelatedTo’, ‘curriculum/n’, ‘university’]
[‘RelatedTo’, ‘diploma_mill/n’, ‘university’]
[‘RelatedTo’, ‘docent/n’, ‘university’]
[‘RelatedTo’, ‘exhibition/n’, ‘university’]
[‘RelatedTo’, ‘finalist/n’, ‘university’]
[‘RelatedTo’, ‘fiu’, ‘university’]
[‘RelatedTo’, ‘gap_year/n’, ‘university’]
[‘RelatedTo’, ‘intervarsity/n’, ‘university’]
[‘RelatedTo’, ‘junior/a’, ‘university’]
[‘RelatedTo’, ‘major/n’, ‘university’]
[‘RelatedTo’, ‘matriculate/v’, ‘university’]
[‘RelatedTo’, ‘minor/n’, ‘university’]
[‘RelatedTo’, ‘minor/v’, ‘university’]
[‘RelatedTo’, ‘nottingham/n’, ‘university’]
[‘RelatedTo’, ‘numerus_clausus/n’, ‘university’]
[‘RelatedTo’, ‘rag/v’, ‘university’]
[‘RelatedTo’, ‘rector/n’, ‘university’]
[‘RelatedTo’, ‘safety_school/n’, ‘university’]
[‘RelatedTo’, ‘tufthunter/n’, ‘university’]
[‘RelatedTo’, ‘tuition/n’, ‘university’]
[‘RelatedTo’, ‘ucca’, ‘university’]
[‘RelatedTo’, ‘um’, ‘university’]
[‘RelatedTo’, ‘universal/a’, ‘university’]
[‘RelatedTo’, ‘university’, ‘adult_school’]
[‘RelatedTo’, ‘university’, ‘another_college’]
[‘RelatedTo’, ‘university’, ‘learn’]
[‘RelatedTo’, ‘university’, ‘nice’]
[‘RelatedTo’, ‘university’, ‘verse’]
[‘TranslationOf’, ‘/IsA/,/c/en/korea_university’, ‘university’]
[‘UsedFor’, ‘university’, ‘eat’]
[‘UsedFor’, ‘university’, ‘research’]
Files: 6 Total Assertions: 8305649 English_assertions 5334937
[‘AtLocation’, ‘bomb’, ‘university’]
[‘AtLocation’, ‘drunk_student’, ‘university’]
[‘AtLocation’, ‘flower_garden’, ‘university’]
[‘AtLocation’, ‘geology’, ‘university’]
[‘AtLocation’, ‘history_book’, ‘university’]
[‘AtLocation’, ‘intellegent_professor’, ‘university’]
[‘AtLocation’, ‘parkink_lot’, ‘university’]
[‘AtLocation’, ‘pencil’, ‘university’]
[‘AtLocation’, ‘scholar’, ‘university’]
[‘AtLocation’, ‘see_associate_professor’, ‘university’]
[‘CapableOf’, ‘university’, ‘consist_of_several_college’]
[‘HasSubevent’, ‘university’, ‘learn_new_knowladges’]
[‘IsA’, ‘university’, ‘organization/n’]
[‘IsA’, ‘university’, ‘place_where_go_student’]
[‘IsA’, ‘university’, ‘where_person_learn’]
[‘LocationOfAction’, ‘see_associate_professor’, ‘university’]
[‘LocationOfAction’, ‘see_professor’, ‘university’]
[‘ReceivesAction’, ‘university’, ‘populate_by_student’]
[‘RelatedTo’, ‘aulic/n’, ‘university’]
[‘RelatedTo’, ‘bu’, ‘university’]
[‘RelatedTo’, ‘calculus’, ‘university’]
[‘RelatedTo’, ‘common/n’, ‘university’]
[‘RelatedTo’, ‘frat_house/n’, ‘university’]
[‘RelatedTo’, ‘fresher_week/n’, ‘university’]
[‘RelatedTo’, ‘graduate’, ‘university’]
[‘RelatedTo’, ‘hood/n’, ‘university’]
[‘RelatedTo’, ‘intercampus/a’, ‘university’]
[‘RelatedTo’, ‘lector/n’, ‘university’]
[‘RelatedTo’, ‘lecturer/n’, ‘university’]
[‘RelatedTo’, ‘postsecondary_school/n’, ‘university’]
[‘RelatedTo’, ‘psychology’, ‘university’]
[‘RelatedTo’, ‘questionist/n’, ‘university’]
[‘RelatedTo’, ‘rag/n’, ‘university’]
[‘RelatedTo’, ‘read_week/n’, ‘university’]
[‘RelatedTo’, ‘research’, ‘university’]
[‘RelatedTo’, ‘roommate/n’, ‘university’]
[‘RelatedTo’, ‘rusticate/v’, ‘university’]
[‘RelatedTo’, ‘school’, ‘university’]
[‘RelatedTo’, ‘senate/n’, ‘university’]
[‘RelatedTo’, ‘tufthunting/n’, ‘university’]
[‘RelatedTo’, ‘university’, ‘big’]
[‘RelatedTo’, ‘university’, ‘large’]
[‘RelatedTo’, ‘university’, ‘large_college’]
[‘RelatedTo’, ‘university’, ‘many_build’]
[‘TranslationOf’, ‘/AtLocation/,/c/en/graduate_student’, ‘university’]
Files: 7 Total Assertions: 9966902 English_assertions 6401463
[‘AtLocation’, ‘computer_lab’, ‘university’]
[‘AtLocation’, ‘computer_scientist’, ‘university’]
[‘AtLocation’, ‘degree’, ‘university’]
[‘AtLocation’, ‘large_library’, ‘university’]
[‘AtLocation’, ‘lizard’, ‘university’]
[‘AtLocation’, ‘musical_composition’, ‘university’]
[‘AtLocation’, ‘outer_space’, ‘university’]
[‘AtLocation’, ‘riverside_drive/n/windsor,_ontario’, ‘university’]
[‘AtLocation’, ‘science’, ‘university’]
[‘AtLocation’, ‘something’, ‘university’]
[‘AtLocation’, ‘sorority_house’, ‘university’]
[‘AtLocation’, ‘study’, ‘university’]
[‘CapableOf’, ‘university’, ‘honor_researcher_with_award’]
[‘DefinedAs’, ‘university’, ‘last_school_student_attend’]
[‘EtymologicallyDerivedFrom’, ‘interuniversity’, ‘university’]
[‘EtymologicallyDerivedFrom’, ‘university_of_life’, ‘university’]
[‘EtymologicallyDerivedFrom’, ‘universitywide’, ‘university’]
[‘HasA’, ‘university’, ‘become_much_like_factory’]
[‘HasSubevent’, ‘university’, ‘have_new_friend’]
[‘IsA’, ‘university’, ‘dwell’]
[‘IsA’, ‘university’, ‘educational_institution’]
[‘LocationOfAction’, ‘study’, ‘university’]
[‘RelatedTo’, ‘bejan/n’, ‘university’]
[‘RelatedTo’, ‘bursar/n’, ‘university’]
[‘RelatedTo’, ‘campus/n’, ‘university’]
[‘RelatedTo’, ‘civilian/n’, ‘university’]
[‘RelatedTo’, ‘degree_mill/n’, ‘university’]
[‘RelatedTo’, ‘degreelessness/n’, ‘university’]
[‘RelatedTo’, ‘dormitory’, ‘university’]
[‘RelatedTo’, ‘facebook/n’, ‘university’]
[‘RelatedTo’, ‘gaysoc/n’, ‘university’]
[‘RelatedTo’, ‘honour_roll/n’, ‘university’]
[‘RelatedTo’, ‘massachusetts_institute_of_technology/n’, ‘university’]
[‘RelatedTo’, ‘moo_u/n’, ‘university’]
[‘RelatedTo’, ‘ph.d/n’, ‘university’]
[‘RelatedTo’, ‘prep_school/n’, ‘university’]
[‘RelatedTo’, ‘proctor/n’, ‘university’]
[‘RelatedTo’, ‘secondary_education/n’, ‘university’]
[‘RelatedTo’, ‘send_down/v’, ‘university’]
[‘RelatedTo’, ‘sorority/n’, ‘university’]
[‘RelatedTo’, ‘stanford/n’, ‘university’]
[‘RelatedTo’, ‘university’, ‘after_school’]
[‘RelatedTo’, ‘university’, ‘college_or’]
[‘RelatedTo’, ‘university’, ‘high’]
[‘RelatedTo’, ‘university’, ‘like_college’]
[‘Synonym’, ‘school/n/institution_dedicated_to_teaching_and_learning’, ‘university’]
[‘TranslationOf’, ‘/AtLocation/,/c/en/system_engineer_department’, ‘university’]
[‘UsedFor’, ‘university’, ‘hub_of_think’]
[‘UsedFor’, ‘university’, ‘learn’]

[‘AtLocation’, ‘college’, ‘big_city’]
[‘AtLocation’, ‘college’, ‘city’]
[‘AtLocation’, ‘college’, ‘disrepair’]
[‘AtLocation’, ‘pen’, ‘college’]
[‘AtLocation’, ‘student’, ‘college’]
[‘CapableOf’, ‘college’, ‘honor_alumnus_with_award’]
[‘DefinedAs’, ‘college’, ‘high_level_of_school’]
[‘EtymologicallyDerivedFrom’, ‘collegebound’, ‘college’]
[‘EtymologicallyDerivedFrom’, ‘collegelike’, ‘college’]

[‘RelatedTo’, ‘accept’, ‘college’]
[‘RelatedTo’, ‘bar’, ‘college’]
[‘RelatedTo’, ‘botany’, ‘college’]
[‘RelatedTo’, ‘class’, ‘college’]
[‘RelatedTo’, ‘college’, ‘big’]
[‘RelatedTo’, ‘college’, ‘big_school’]
[‘RelatedTo’, ‘college’, ‘class’]
[‘RelatedTo’, ‘college’, ‘continue’]
[‘RelatedTo’, ‘college’, ‘facility’]
[‘RelatedTo’, ‘college’, ‘for_senior’]
[‘RelatedTo’, ‘college’, ‘four_year’]
[‘RelatedTo’, ‘college’, ‘graduation’]
[‘RelatedTo’, ‘college’, ‘high_learn’]
[‘RelatedTo’, ‘college’, ‘high_school’]
[‘RelatedTo’, ‘college’, ‘junior’]
[‘RelatedTo’, ‘college’, ‘place_learn’]
[‘RelatedTo’, ‘college’, ‘post’]
[‘RelatedTo’, ‘college’, ‘secondary’]
[‘RelatedTo’, ‘college’, ‘student_teacher’]
[‘RelatedTo’, ‘college’, ‘two_year’]
[‘RelatedTo’, ‘college’, ‘university’]
[‘RelatedTo’, ‘college’, ‘young’]
[‘RelatedTo’, ‘colleger/n’, ‘college’]
[‘RelatedTo’, ‘collegial/a’, ‘college’]
[‘RelatedTo’, ‘day_release/n’, ‘college’]
[‘RelatedTo’, ‘doctor/n’, ‘college’]
[‘RelatedTo’, ‘foundationer/n’, ‘college’]
[‘RelatedTo’, ‘hall’, ‘college’]
[‘RelatedTo’, ‘honor_roll/n’, ‘college’]
[‘RelatedTo’, ‘intercampus/a’, ‘college’]
[‘RelatedTo’, ‘intercollege/a’, ‘college’]
[‘RelatedTo’, ‘matriculate/v’, ‘college’]
[‘RelatedTo’, ‘philosophy’, ‘college’]
[‘RelatedTo’, ‘precollegiate/a’, ‘college’]
[‘RelatedTo’, ‘sadie_hawkins_dance/n’, ‘college’]
[‘RelatedTo’, ‘scholar/n’, ‘college’]
[‘RelatedTo’, ‘semester’, ‘college’]
[‘RelatedTo’, ‘waithood/n’, ‘college’]
[‘RelatedTo’, ‘year/n’, ‘college’]
[‘UsedFor’, ‘college’, ‘get_away_from_parent’]
[‘UsedFor’, ‘college’, ‘person_that_do_not_work’]
[‘UsedFor’, ‘college’, ‘relaxation’]

[‘AtLocation’, ‘college’, ‘airport’]
[‘AtLocation’, ‘college’, ‘house’]
[‘AtLocation’, ‘college’, ‘town_or_city’]
[‘AtLocation’, ‘food’, ‘college’]
[‘AtLocation’, ‘snake’, ‘college’]
[‘AtLocation’, ‘student_in_registration_booth’, ‘college’]
[‘CapableOf’, ‘college’, ‘honor_student_with_degree’]
[‘HasProperty’, ‘college’, ‘expensive’]
[‘HasProperty’, ‘college’, ‘specialize_in_specific_topic’]

‘RelatedTo’, ‘alumnus_association/n’, ‘college’]
[‘RelatedTo’, ‘art’, ‘college’]
[‘RelatedTo’, ‘as_level/n’, ‘college’]
[‘RelatedTo’, ‘auditorium’, ‘college’]
[‘RelatedTo’, ‘aularian/n’, ‘college’]
[‘RelatedTo’, ‘board/n’, ‘college’]
[‘RelatedTo’, ‘cao’, ‘college’]
[‘RelatedTo’, ‘civilian/n’, ‘college’]
[‘RelatedTo’, ‘college’, ‘after’]
[‘RelatedTo’, ‘college’, ‘after_graduation’]
[‘RelatedTo’, ‘college’, ‘campus’]
[‘RelatedTo’, ‘college’, ‘department’]
[‘RelatedTo’, ‘college’, ‘ed’]
[‘RelatedTo’, ‘college’, ‘education_build’]
[‘RelatedTo’, ‘college’, ‘education_place’]
[‘RelatedTo’, ‘college’, ‘educational’]
[‘RelatedTo’, ‘college’, ‘far_education’]
[‘RelatedTo’, ‘college’, ‘grad’]
[‘RelatedTo’, ‘college’, ‘institute’]
[‘RelatedTo’, ‘college’, ‘like_school’]
[‘RelatedTo’, ‘college’, ‘many_person’]
[‘RelatedTo’, ‘college’, ‘party’]
[‘RelatedTo’, ‘college’, ‘party_class’]
[‘RelatedTo’, ‘college’, ‘post_secondary’]
[‘RelatedTo’, ‘college’, ‘student_class’]
[‘RelatedTo’, ‘college’, ‘teacher’]
[‘RelatedTo’, ‘college’, ‘tertiary_education’]
[‘RelatedTo’, ‘college’, ‘two’]
[‘RelatedTo’, ‘college’, ‘university_department’]
[‘RelatedTo’, ‘college’, ‘university_part’]
[‘RelatedTo’, ‘collegewide/a’, ‘college’]
[‘RelatedTo’, ‘common/n’, ‘college’]
[‘RelatedTo’, ‘election’, ‘college’]
[‘RelatedTo’, ‘faculty/n’, ‘college’]
[‘RelatedTo’, ‘frat_house/n’, ‘college’]
[‘RelatedTo’, ‘institute’, ‘college’]
[‘RelatedTo’, ‘keg’, ‘college’]
[‘RelatedTo’, ‘learn’, ‘college’]
[‘RelatedTo’, ‘lodge/n’, ‘college’]
[‘RelatedTo’, ‘move’, ‘college’]
[‘RelatedTo’, ‘perendinate/v’, ‘college’]
[‘RelatedTo’, ‘postcollege/a’, ‘college’]
[‘RelatedTo’, ‘postcollegiate/a’, ‘college’]
[‘RelatedTo’, ‘professor’, ‘college’]
[‘RelatedTo’, ‘quiz_bowl/n’, ‘college’]
[‘RelatedTo’, ‘safety_school/n’, ‘college’]
[‘RelatedTo’, ‘school’, ‘college’]
[‘RelatedTo’, ‘school/n’, ‘college’]
[‘RelatedTo’, ‘sophomore/n’, ‘college’]
[‘Synonym’, ‘university/n’, ‘college’]
[‘UsedFor’, ‘college’, ‘live_in’]
[‘UsedFor’, ‘college’, ‘meet_person’]

There were many thousands of other knowledge triples (relationship concept1 concept2).

CFP @ HICSS 49: Smart Service Systems: Analytics, Cognition and Innovation Minitrack

Dear Colleagues,

Hello! We are serving as co-chairs of the “Smart Service Systems: Analytics, Cognition and Innovation (http://www.hicss.org/#!smart-service-systems/c1mcg)” minitrack in the Decision Analytics, Mobile Services and Service Science Track of the upcoming 49th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.org/). We are writing to scholars such as you with expertise in various areas of service systems, analytics, innovation, mobile systems and cognition in hopes that you will consider submitting a paper to our minitrack. The deadline for submitting papers to HICSS-49 is June 15, 2015. Please consider submitting your work if it is related to any of the specific topics listed and/or if you feel it addresses visions of the future of this track. We expect a range of concepts, tools, methods, philosophies and theories to be discussed. We thank you, in advance, for your valuable contribution to HICSS-49. Please let us know if you have any questions or need additional information. We look forward to receiving your submission!

Best Regards,

 CALL FOR PAPERS for HICSS-49

Hawaii International Conference on System Sciences

Additional detail may be found on HICSS primary web site: (http://www.hicss.org/)

Smart service systems can be characterized by: (1) the types of offerings to their customers and/or citizens, (2) the types of jobs or roles for people within them, and (3) the types of returns they offer investors interested in growth and development, through improved use of technology, talent, or organizational and governance forms, which create (dis)incentives that (re)shape behaviors. An important trend in smart service systems is the increasing availability of cognitive assistants (e.g., Siri, Watson, Jibo, Echo, etc.) to boost productivity and creativity of all the people inside them. There is a need to apply robust research findings in the appropriate management and organizational contexts related to innovation of smart service systems, service innovation, quality, architecture, design and delivery, and the resulting customer satisfaction and business value. In part, because of analytics and cognitive systems, smart service systems adapt to a constantly changing environment to benefit customers and providers. Using big data analytics, service providers try to compete for customers by (1) improving existing offerings to customers, (2) innovating new types of offerings, (3) evolving their portfolio of offerings and making better recommendations to customers, (4) changing their relationships to suppliers and others in the ecosystem in ways their customers perceive as more sustainable, fair, or responsible.

The goal of this track is to explore the challenges, issues and opportunities related to innovation of smart service systems that enable value co-creation with analytics, cognitive and human systems. We are interested in novel theories, approaches and applications for innovation of smart service systems. Possible topics of applied, field and empirical research include, but are not limited to:

  • Theories, approaches and applications for innovation of smart service systems
  • Value co-creation processes, metrics and analytics for smart innovation processes
  • Methods scale the benefits of new knowledge globally, rapidly, and profitably
  • Service-oriented agile IT realization platform for smart service co-creation
  • Place of cognitive systems, computing, system engineering, cloud for smart service systems
  • Innovation ecosystems with internet and internet-of-things
  • Theories and approaches for integrating analytical and intuitive thinking processes
  • Open innovation and social responsibility
  • Planning, building and managing design and innovation infrastructures and platforms
  • Technology and organizational platforms support rapid scaling processes (smart phones, franchises, etc.)
  • Smart service systems include the customer, provider, and other entities as sources of capabilities, resources, demand, constraints, rights, responsibilities in value co-creation processes, and includes current applications of human and cognitive systems
  • Analytics models, tools and engine for analytics support
  • Agile business development platform for operational enablement: business processes, rules, real-time event management
  • The commoditization of business processes (e.g. out-tasking, ITIL, SCORE), software (e.g. the software-as-service model, software oriented architecture, application service providers) and hardware (e.g., on-demand, utility computing, cloud computing, software oriented infrastructure with virtualized resources, infrastructure service providers for innovations
  • Self-service and smart technologies & management for sustainable innovations
  • Services implications to value chains, networks, constellations and shops
  • Collaborative innovation management in B2B and B2C e-commerce

Important Deadlines

  • June 15 – Submit full manuscripts for review. The review is double-blind; therefore this submission must be without author names. How and when to submit a paper http://www.hicss.org/#!call-for-papers/c1cd9
  • Receive acceptance notification by August 16.
  • Revise your manuscript to add author names. If required, make other changes.
  • Submit Final Paper for Publication by September 15.