Early Registration Ends 2/19 for T Summit 2016 – Washington, DC March 21-22, National Academy of Sciences building

From:    “T-Summit 2016” <tsummit@issip.org>

A reminder that EARLY REGISTRATION ENDS 2/19 for T-Summit 2016: Transformational Approaches to Creating T-Shaped Professionals

Please join us at the historic National Academy of Sciences building in Washington, DC on March 21-22, 2016 for this conference.  We invite your attendance and active participation!

Featured speakers on the future of T-shaped skills for an adaptive workforce include:

  • André Richier, European Commission
  • Bradley Lukanic, Executive Director, CannonDesign Education Practice
  • Brian MacCraith, President, Dublin City University
  • Desirée van Welsum, Managing Partner, Innovia Strategies
  • E. Gordon Gee, President, West Virginia University
  • Elliot Douglas, Program Director, Engineering Education, NSF
  • Graham Doxey, CEO and Founder Knod Network
  • Lisa Lambert, Vice President, Intel Capital & Managing Director
  • Mary Ann Pacelli, Manager, Workforce Development, NIST
  • Monique Morrow, CTO New Frontiers, Cisco & President ISSIP
  • Nicholas Donofrio, IBM Fellow Emeritus & EVP Innovation and Technology (Retired)
  • P. Kay Lund, Director, Division of Biomedical Research Workforce, NIH
  • Richard Miller, President, Franklin W. Olin College of Engineering
  • Susan Singer, Program Director, Undergraduate Education, NSF
  • Richard Tankersley, Program Director, Graduate Education, NSF
  • Timothy Sands, President, Virginia Polytechnic Institute and State University


And many more featured speakers from industry, academia, government, and professional associations – http://tsummit.org/speakers


Register today to learn about and design models that foster and develop the T-shaped charac­teristics for both the current and future workforce needs.  Please share with colleagues who embrace the T.


If you are no longer interested in receiving T-Summit information, please reply to this message by stating “Opt Out” in the subject line.


Issued on behalf of the T-Summit 2016 Planning Team


From:    “T-Summit 2016” <tsummit@issip.org>
To:    <tsummit@issip.org>
Cc:    <tony@uidp.net>, “Stuart Mease” <smease@vt.edu>, “Sloan, Susan Sauer” <ssloan@nas.edu>, “‘Yassi Moghaddam'” <yassi@issip.org>, “Wawrzynski, Korine” <steinke7@provost.msu.edu>, Jim Spohrer/Almaden/IBM@IBMUS, “Valerie Correale \(vcorreal\)” <vcorreal@cisco.com>

Multiple Perspectives on Service

Prof. Steve Alter (U San Francisco) wrote some time ago:

Instead of searching for one definition of service that almost automatically focuses on some issues and almost automatically creates blinders related to other issues, the new approach is to mimic the main idea of Gareth Morgan’s book Images of Organization. 

Image #1:  Service as activities for the benefit of others
Image #2:  Service as outcomes or benefits for others
Image #3:  Service as a response to a request
Image #4:  Service as a provider-customer interaction
Image #5:  Service as a category distinct from products/services
Image #6:  Service as a direction for change
Image #7:  Service as the basis of economic exchange
Image #8:  Service as a role in a business ecosystem

As with Morgan’s images of organization, each image of service has its own potential value for thinking about service and service systems.

Whether or not this is the best possible set of images of service,T-shaped service scientists should be able to get their heads around something like this approach even though it may seem to defy an engineering, computer science mentality’s need to define concepts precisely.  Their acceptance or rejection of the whole approach might even be an indirect test of their propensity to toward T-shapedness.


I was just reading this piece as well with multiple perspectives on service as well…

Mauricio Manhães created this piece which is worth re-reading:

WHAT – Service Design

Being in the realm of praxis and close to Innovation and to the concept of disequilibrium, service design should be able to answer questions that start with ‘what’ and point to originality and newness. Organisations with questions such as ‘What else can we do?’, should address them to service design discipline experts. These last ones would have to focus their research on new ways of exploring possibilities, of expanding the limits of what is possible. This is, indeed, a very rich and complex research endeavour that should aim to enable people to co-create preferred futures.

WHEN – Service Management

Although the ‘art’ of management is heavily based on tacit knowledge, its focus starts to move towards efficiency and equilibrium. Organisations that need to answer questions related to ‘when’ and timing would ask: ‘When should we start improving our service?’, ‘Is this the right moment to do it?’ or ‘What should we do NOW?’.  The discipline of service management should supply answers based on ‘the lived moment’ of the organisation, even indicating whether managers should pursue solutions created by other disciplines. Knowing ‘what to do and when’ would be the major responsibility of the service management discipline and the focus of its research efforts.

HOW – Service Engineering

Entering the other half of the continuum, the first discipline is service engineering, with its proximity to the concepts of ‘maintenance’ and ‘equilibrium’. With a stronger focus on efficiency, this discipline should be expected to answer questions like ‘How can it be done better?’ and ‘How can we improve the efficiency of this service?’ Its research focus would be on organising best practices and procedures, building models and frameworks that can be repeated by organisations with the best results possible. Service engineering does not need to understand why something works, as long as it works repeatedly.

WHY – Service Science

Service science, predictably, should answer the question of ‘why’. To be able to improve the other disciplines, and to push the envelope of their research, at some point it will be necessary to know ‘Why did that workshop work?’, ‘Why did that model create that result?’, ‘Why was that the best time for doing that?’, etc. Research in this discipline should be focused on understanding the relation between elements, structures and mechanisms, and why particular combinations create specific results. This is fundamental information to report back to the other disciplines.

– See more at: http://www.service-design-network.org/products-page/article/tp04-3p24/#sthash.uaxmLO9m.dpuf

Service as Knowledge – increasing the potential to act – see https://www.linkedin.com/pulse/service-knowledge-increasing-potential-act-mauricio-manhaes-dr-

New Textbook: Fundamentals of Service Systems

Fundamentals of Service Systems

Editors: Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (Eds.)


From the website and order here on Amazon:

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.

For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

MOOC on Service Culture

This just in from Prof. Yutaka Yamauchi (Kyoto University):

See below my eight-week MOOC on service—it will start in two weeks. Hope ISSIP likes it and could help promote it. This is an open online course—we are doing it for free. I think this course is unique with its explicit focus on service; and it should help promote service science and give members an additional resource to think about services. It offers a unique theoretical perspective and empirical analyses as well as introductions to service dominant logic and service science.

The MOOC page:

Here is again my TEDx talk; this MOOC is an extended version of this talk.

Any suggestions are welcome.

Warm regards,


Yutaka Yamauchi
Associate Professor
Kyoto University Graduate School of Management
Yoshida-Honmachi Sakyo-ku, Kyoto 606-8501 JAPAN
phone: +81-75-753-3536

T-Shapes by many other names…

The attributes of a T-shaped person are often described in other terms….
(click phrase to see article)

critical thinking and communication
data analytics across disciplines
disciplinary expertise
interdisciplinary collaboration
inclusive excellence
lifelong learners
project-based learning
Renaissance Man
synthesizing generalists

Thanks to:

PhD Scholarships in the Centre for Systems Studies, Hull University Business School

Six PhD Scholarships Available!

The Centre for Systems Studies, based in the Business School at the University of Hull (UK), has a strong international reputation for its cutting edge work on the theory, methodology and practice of systems thinking. We have six scholarships for our Systems Science PhD program to offer to successful candidates wanting to start a PhD in September 2016, and the deadline for applications is 29 February 2016. Please distribute this information as widely as possible to your social media groups and contacts.

These scholarships are structured into three research areas, each of which has a pair of scholarships associated with it:

Resilient Communities for Sustainable Development: exploring the potential for harnessing ecosystem services and local sustainable development to promote the physical, social, mental and economic well-being of communities in different socio-economic settings. One PhD student will work on local “green economy” models and their impact on the socio-economic well-being of the community, and the other will work on the exploitation of ecosystem services for health and well-being.

Resilience in Cyberspace: examining the opportunities and challenges for public and private sector service providers operating in the digital economy. The focus will be on internet-based business models and their sustainability. One PhD student will focus on the way social media and pervasive technologies furnish data and networks that can be harnessed by businesses; and the other student will focus on how the digitisation and connectivity afforded by these technologies can expose service providers and consumers to ethical and security challenges.

Marginalisation and Conflict: extending the capabilities of systemic action research methodologies and complexity science to address the dynamics of conflict and marginalisation and their consequences in complex social systems. The first PhD student will focus on health/welfare settings, and the second will focus on social inclusion/exclusion, collective identities and radicalisation. Both students will work with the wider team of academics to develop a framework for understanding and explaining the systemic phenomena associated with the dynamics of marginalisation, in order to inform the design of policies and interventions to minimise the social costs of this.

For applicants in the European Union (EU), the scholarship pays for your fees and an annual stipend of £14,057 (tax free) for three years. For applicants outside the EU, it covers three years of fees only, so you must have the means to pay for your living expenses during your studies. Hull is one of the cheapest places in the UK to live, so your stipend (if you receive one) will spread further than those offered by many other universities.

For further details of these scholarships, please click on the link below. This will take you to a page where, if you scroll down, you will find a list of all the scholarship topics being offered across the University. In this list, click on Resilience and Sustainability of Socio-Ecological Systems, which is the overall title for our Centre for Systems Studies cluster of scholarships. This will open a drop down menu where you can click on each Systems scholarship topic in turn to view the details.


All the Systems PhD topics have Professor Yasmin Merali nominally allocated as supervisor, as she is Director of the Centre for Systems Studies. In reality, however, she will allocate successful candidates to a pair of appropriate supervisors with in-depth knowledge of the relevant research area.

To apply, please go back to the first page you visited. Above the list of all the scholarship titles is a button saying Apply Now. Click on this and follow the instructions. Remember, the deadline is 29 February 2016. We look forward to reading your application!

Best wishes,

PS. We also welcome applications on other topics from potential students who have their own sources of funding.

Professor Gerald Midgley
Associate Dean for Research and Enterprise

Hull University Business School
University of Hull
Hull, HU6 7RX, UK

Top in the UK for Marketing
(National Student Survey 2014, Overall Satisfaction)

CHI Workshop on Social Media

A one-day workshop co-located with CHI’16, 7 or 8 May 2016, San Jose, CA, USA


Call for Participation

Social media and the resulting tidal wave of available data have changed the ways and methods researchers analyze communities at scale. But the full potential for science is not yet achieved. Despite the popularity of social media analysis in the past decade, few researchers invest in cross-platform analyses due to various reasons, e.g. unknown methods and tools, supposed difficult analysis and others.


“Following user pathways: Using cross platform and mixed methods analysis in social media studies” co-located with CHI 2016 brings together a community of researchers and professionals to address methodological, analytical, conceptual, and technological challenges and opportunities of mapping user across platforms with mixed method analysis in social media ecosystems.


Topics of Interest:

•           Multi-dimensional Representations of Person, Event and Society on Social Media

•           Discrepancies in Representation of Events Across Platforms

•           Barriers to Multi-platform and Mixed Methods analysis

•           Ethical, Legal, and Social Implications

•           Technical and Implementation Aspects of Multi-platform analysis

•           Mixed-method Approaches to Social Media Path Mapping

•           Addressing Bias in Social Media Studies



Interested authors should submit a 3-5 page paper in the CHI extended abstract format to margeret.hall@kit.edu. The organizing committee will review submissions and select based on relevance, quality, and diversity of inputs. At least one author of each accepted paper needs to register for the workshop and for one or more days of the conference.


Important Dates:

December 21, 2015: Early Bird Submissions January 10, 2016: Submission deadline February 7, 2016: Notification of acceptance May 7-8 (tbd), 2016: Workshop


Organizing committee:

Margaret Hall, Athanasios Mazarakis, Isabella Peters, Martin Chorley, Jens-Erik Mai, Simon Caton, Markus Strohmaier Questions? Find more information and follow the conversation at www.facebook.com/followinguserpathways & http://www.ksri.kit.edu/1516.php

Mycroft Cognitive Mediator: Enhancing Team Science

Mycroft Cognitive Mediator: Enhancing Team Science:

An ISSIP Discovery Summit/OHSL Workshop at IBM Research – Almaden Dec 15-16

Team Science researchers and developers are working together to expand awareness of Team Science tool kits, and find practical measurable ways of boosting team performance.   Team Science tool kits and the Team Science community are focused on the next practices to accelerate discoveries and beneficial applications of new knowledge, especially in the areas of wellness, healthcare, biology, and biochemistry.

The National Research Council has a strong interest in enhancing the effectiveness of Team Science.

Team Science is in part inspired by the progress being made to build cognitive systems to transform industries and professions from  business perspective – such as the system demonstrated in this IBM TED Talk.

A growing number of people are having conversations about the progression from cognitive tool to assistant to collaborator to mediator to augment people’s performance in dealing with big data, big organizatons, and each other, including non-profit professional communities like the ISSIP (International Society of Service Innovation Professionals) COI (Community Of Interest) CSIG (Cognitive Systems Institute Group) promoting a service science perspective on the evolution of service systems and cognitive systems.

Related to this is the ISSIP COI CSIG weekly speakers series – and nearly all the talks are public, the CSIG (Cognitive Systems Institute Group) discussion, the ISSIP (International Society of Service Innovation Professionals) discussion, the NSF Smart Service Systems discussion and related programs,  the T Summit 2016 (an ISSIP co-sponsored conference at the National Academy of Sciences building).  A new development that might be synergistic with Mycroft_Cognitive_Mediator for Enhancing_Team_Science is Elon Musk’s OpenAI announcement.

Description of Desired Outcome:

Building cognitive assistants is challenging, complex work – but an ecosystem and new industry for building cognitive assistants is emerging, what IBM refers to as the era of cognitive computing to augment human capabilities and performance.   IBM, IBM Watson, IBM Research, IBM Global University Programs, and others are all driving awareness of this global business and societal transformation towards cognitive assistants for all occupations to boost creativity and productivity of individuals, teams, and organizations – opening an era of unprecedented innovations, including perhaps a cure for certain types of cancer, global access to education, and new means to tackle complex and urgent problems – such as the impacts of climate change.   To understand the opportunities and challenges, this combined ISSIP Discovery Summit/OHSL Workshop aims to bring together key people to share perspectives, and to identify as well as create online resources for those who would like to build cognitive assistants to help scientists (team scientists) accelerate discoveries and applications.  The discovery summit will benefit from insights and platform opportunities from IBM Cloud Bluemix, Watson Developer Cloud, and IBM Research upcoming innovations… ideally the design for a system that can evolve and become more intelligent, with open components and numerous startup opportunities and investment opportunities as well.   This discovery summit is aligned with IBM-co-sponsored ISSIP SIG CSIG – and we also draw heavily on this IBM TED talk for inspiration about what might be possible in the Team Science domain.

Co-Orgnizers Include:
Kara Hall (NCI/NIH)
Anil Srivastava (OHSL, ISSIP)
Paul Courtney (DFCI, OHSL)
Jim Spohrer (IBM, ISSIP)
Yassi Moghaddam (ISSIP Executive Director)

More to come.

ISSIP Lunch Series

ISSIP has a monthly lunch series, though for some months the lunches are skipped – if there is an ISSIP co-sponsored conference, or an ISSIP Innovation Summit, etc.

If you are being invited to these lunches, it is because we would like to interview you for ISSIP students and early career professionals to learn about your innovation interests and career path, and any advice that you have for them as aspiring innovation professionals.


Dec 15-16 – Team Science & Mycroft Cog,  Kara_Hall (NIH)
Nov 12-14 – IoT Security and Privacy, Yassi_Moghaddam (ISSIP, Discovery Summit)
Oct 14 – Smart Cities, Gordon_Feller (Cisco, Meeting_of_the_Minds)
Sept 9 – Innovation for Jobs, David_Nordfors (I4J)
August 12 – Innovating Innovation, Curt_Carlson (SRI_Former_President)
July 13 – HAT/Digital Economy Personal Data, Irene_Ng (U_Warwick)
June 15 – Blockchain/Internet of Things, Veena_Pureswaran (IBM)
May 13 – Innovation 2020, Eric_Horlait, INRIA

For more information, contact the co-hosts:

Jim Spohrer (IBM), Steve Kwan (SJSU), Yassi Moghaddam (ISSIP) – info@issip.org

Logistics, Informatics and Services Sciences (LISS’2016)

:::::::::::::::::::: CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS: :::::::::::::::::::


2016 International Conference on Logistics, Informatics and Services Sciences (LISS’2016)

24-27 July, 2016, Sydney, Australia, with satellite sessions in Beijing, China





Hosted by

IEEE Technical Committee on Logistics Informatics and Industrial Security Systems

The International Center for Informatics Research of Beijing Jiaotong University, China

China Center for Industrial Security Research of Beijing Jiaotong University, China

School of Economics and Management of Beijing Jiaotong University, China

Cooperated with

The Institute of Transport and Logistics Studies in the University of Sydney Business School, the University of Sydney, Australia

Informatics Research Centre, University of Reading, UK

Sponsored by

IEEE Systems, Man, and Cybernetics Society

NSFC (National Natural Science Foundation of China)

  1. C. Wong Education Foundation (Hong Kong)

Sino-EU Doctoral School for Sustainability Engineering (Program in Logistics, Information, Management and Service Science)

EU FP7 (7th Framework Programme)

Beijing Logistics Informatics Research Base

Key Laboratory of Logistics Management and Technology of Beijing




LISS’2016 is a prime international forum for both researchers and industry practitioners to exchange the latest fundamental advances in the state of the art and practice of logistics, informatics and service sciences. The conference proceeding will be published in CD-ROM with ISBN, and which will be included in IEEE Xplore Digital Library. The proceeding of LISS 2016 will be submitted for EI index. The authors with excellent papers in conference proceedings will be invited to publish their academic thought and methods in some international academic journals indexed by SSCI/SCI or EI with high priority.


The topics of interest include, but are not limited to:

  • Service Management
  • Strategic Services Management ●Service Operations Management ●Service System and Service Network Design ●Service Personalization ●Service Cybernetics ●Quality-of-Service Assessment ● Service Product Design ● Service Revenue Management ●Service Innovation Management ●Service Supply Chain Management ●Service Information System ●Service Process Reengineering ●Service Purchasing and Supplier Management ●Service Marketing ●Public Service Management ●Financial and Insurance Service Management ●Education Service Management ●Healthcare Service Management ●Telecom Service Management ●Hotel Service Management ●Tourism Service Management ●Product Post-Sale Service Management ●Service Management of Transportation (Aviation \ Railways \ Highways \ Water (Passengers and Cargo)) ●Successful Case Study


  • Logistics Management
  • Material Flow Theory ●Logistics Services Strategy ●Logistics Systems ●Logistics Cybernetics ●Logistics Informatics ●Logistics and Supply Chain Management● Innovation and Logistics Services ●Supply Chain Management ●Low-Carbon and Logistics ●Low-Carbon Supply Chain ●Logistics Alliance ●International Logistics ●Regional Logistics ●Emergency Logistics ●Internet of Things and Logistics Services ●Logistics Service System Optimization ●Logistics Industry and Policy


  • Information Management
  • ERP ●Accounting Information System ●Business Intelligence and Business Analysis ●Innovative Enterprise Digitalized Operation Mode ●Dynamic Supply Chain Planning and Management ●Enterprises Informatics ●Information and Communication Technology ●Internet of Things ●Internet Technology and Applications ●Customer Relations Management ●Digital Enterprise Infrastructure ●Enterprise Commercial Intelligence ●E-Commerce and E-Government ●Wireless Communications and Mobile Business ●Enterprise Information Resources Management ●Sensor Network and Internet of Things ●RFID Technology and Application ●Pervasive Computing and Intelligent Living Space ●Cloud Computing Theories and Technologies ●Collaborative E-Commence Mechanism and Technology ●Network Marketing Strategy and Application ●Electronic Commerce Application and Benefit Appraisal ●Network Transaction, Trust Mechanism and Information Security ●Electronic Market and Intervening Mechanism ●Knowledge Management and Knowledge Sharing ●Organization Semiotics and Informatization ●IT Project Management ●Information Technology and Enterprise Sustainable Development Strategy ●Other topics on related enterprise management theory and application


  • Engineering Management
  • Engineering Consultant Management ● IT in Construction ●Engineering Information System ●Informatics of Construction Industry ●Supply Chain Management in Construction ●Logistics Management in Construction ●Engineering Economics ●Project Management in Engineering


Keynote Speakers (To be confirmed)

u James M. Tien Professor, Past President of IEEE SMC, IEEE Fellow, Academician of America National Academy of Engineering, Dean of College of Engineering at the University of Miami, USA

u C. L. Philip Chen Professor, Past President of IEEE SMC, IEEE Fellow, AAAS Fellow, Dean of the Faculty of Science and Technology at the University of Macau, China

u Gerhard Wäscher Professor, Past President of European Association of Operational Research. Chair of Management Science at the Otto-Von-Guericke-University Magdeburg, Germany

u Tae Hoon Oum Professor, Chairman of the Air Transport Research Society (ATRS), UPS Chair Professor at Sauder School of Business, University of British Columbia, Canada


Important Dates for Paper Submission:

1 March, 2016              Deadline for submission of full papers

1 April, 2016                  Acceptance/Rejection notification

1 May, 2016                Final paper submission and registration

24-27 July, 2016           Conference open


Paper Submission Guidelines:

Manuscripts should be electronically submitted at the conference website:

http://icir.bjtu.edu.cn/liss2016 or http://sydney.edu.au/business/itls/LISS2016


All relevant information and the submitted paper must be written in English. Both full research papers and work-in-progress reports are welcome.


Authors are required to certify that their paper represents original work and is previously unpublished elsewhere. Simultaneous submission to any other conference, workshop or journal is strictly excluded. The manuscript must be submitted in the required format (a Microsoft Word templates are available on the conference website). For more information please refer to the website (http://icir.bjtu.edu.cn/liss2016 or http://sydney.edu.au/business/itls/LISS2016).


Guidelines for submitting a Special Session/Workshop Proposal

Proposals for Workshops/Sessions Would Contain:

(1) Title of Workshops/Special Sessions

(2) Scope and Topics

(3) Profile of Session Organizer(s) (including his/her photo)

(4) Contact Info. (E-mail address and Phone Number)


Paper Submission and Review of Workshops/Sessions:

(1) All Special Session/Workshop papers would be submitted through the online submission system (http://icir.bjtu.edu.cn/liss2016 or http://sydney.edu.au/business/itls/LISS2016).

(2) Each workshop/session can accept no less than 6 papers.

(3) If the number of submissions OR the number of accepted papers OR the number of registered participants is less than 4, the organizing committee will be free to decide whether to cancel the Special Session/Workshop or not.


Support for Workshop/Session Organizers:

(1) The organizers will be awarded a certificate for their contributions to the conference.

(2) The organizers will be selected to publish their academic thought and methods in the SCI or EI journals with higher priority.


Proposals Submission:

The organizers would submit their proposals to hjlan@bjtu.edu.cn (Dr. Hongjie Lan) or xiaowen.fu@sydney.edu.au (Xiaowen FU) before 10 March, 2016.


Important Deadlines for Workshop/Special Sessions:

Proposals for Workshop/special sessions: 10 March , 2016

Deadline for submission of full papers: 10 March, 2016

Notification of Workshop/special sessions acceptance: 10 April, 2016

Deadline for final papers: 10 May, 2016



We appreciate that if you would like to forward this Call for Special Session/Workshop to those who might be interested in. For further information, please visit website

http://icir.bjtu.edu.cn/liss2016 or http://sydney.edu.au/business/itls/LISS2016.


Secretariat Contacts




Email: liss@bjtu.edu.cn

Website: http://icir.bjtu.edu.cn/liss2016

Phone Number: +86-(0)10-51684188

Fax: +86-(0) 10-51685864



Email: itls.liss2016@sydney.edu.au

Website: http://sydney.edu.au/business/itls/LISS2016