Interdisciplinary Curriculum: Intelligence Augmentation, or Studying the Evolution of Cognitive Systems for Service Systems

Outline for Interdisciplinary Curriculum
(Pre-Syllabus Intelligence Augmentation, or Studying the Evolution of Cognitive Systems for Service Systems)

Question: What changes in service systems will progress everyone towards easily building, understanding, and working with cognitive systems in their personal and professional lives?  These changes can have a profound impact on intelligence augmentation of people and organizations.

To address the science, design, business and societal implications of cognitive era of computing requires an interdisciplinary curriculum that synergistically complements the core IBM Cognitive Computing Curriculum (which draws most heavily from artificial intelligence syllabi).   A core curriculum provides an understanding of the building blocks of cognitive systems, and how each block functions algorithmically.  However, to be of value these building blocks must be assembled into well-designed solutions that augment intelligence of service system entities.   Specifically, the solutions should augment the performance of people and organizations on real-world tasks and social interactions, and thereby play a positive role in the evolution and development of business and society.

Science: What can be learned by studying the evolution and development of intelligence?

Design: Why is it so hard to build cognitive systems to augment the intelligence of people?

Business:  What should executives and managers know about this rapidly advancing technology?

Societal Implications:  What should everyone (citizens of the 21st century) know about the practical, political, and philosophical implications?

The proposed core IBM Cognitive Computing Curriculum draws most heavily from traditional Artificial Intelligence (AI) courses that focus on intelligence in machines, including core AI machine learning, reasoning, perception, interaction, and knowledge representation courses.  However, more is needed to address to address the needs of learners who do not have advanced programming and math skills, for example:

Science: An interdisciplinary science curriculum must, to an appropriate degree, also address the evolution and development intelligence in brains (biology) and organizations (systems science, especially socio-technical systems, or smart service systems).   Learning, reasoning, perception, interaction, and knowledge are important to understand in the context of brains and organizations, as well as machines.   This provides a broader view on the implementation, development, and measurement intelligent system capabilities, including performance on a range of real-world tasks.

Design:  Intelligence augmentation of people requires design of that experience.  An understanding is needed especially of the role of data (from both machines and experiences of people) to properly design digital cognitive systems, from a human-computer interaction as well as a computer-supported collaborative work and performance support systems perspectives.  These considerations span a wide range of contexts from interaction with devices and environments with local machine intelligence, through systems engineering and human factors of collaboration in teams of augmented individuals in diverse contexts, to design of work in global organizations with support from crowd-sourced and machine intelligence in the cloud.

Business: The historical business case studies of the applications of AI in business, successes and failures, as well as the challenges and opportunities of doing startups or transforming existing large enterprises in the cognitive era should also be part of an interdisciplinary curriculum.  This will include history, state-of-the-art, and projected future of business considerations, including competitive analysis of capabilities.   The economics of AI at multiple levels of business and society are the focus of portion of the interdisciplinary curriculum.

Societal Implications:  An interdisciplinary curriculum must also include a range of topics, both practical, economic, political, and philosophical in nature.  As people adopt intelligent assistants into their lives on smartphones, in cars, in the home, and at work, there are a range of practical matters associated with AI in our day-to-day lives. From a societal implications perspective, if the goals of AI are successful, what it means to be a programmer and a mathematician are likely to dramatically change in the next ten years, and this will impact the AI curriculum outlined above.



The Brain: Structure, Function, and Evolution

The Symbolic Species: The Co-Evolution of Language and The Brain

The Social Brain: The Neuropsychology of Social Behaviors

Social Evolution

Organization Theory

Organization Analysis


Service Science: Study of the the co-evolution of technology and rules systems

The Construction of Social Reality

The Master Algorithm

Design (and Data Issues)


Cognitive Systems Design

Intro to Data Science & Data Ownership Issues–ud359

Case Studies
Design of Products for Google’s “AI-first-world”
Data Privacy and Design: Episodic Memory Design in AI Systems

Human-Computer Interaction

Computer Supported Collaborative/Cooperative Work

Electronic Performance Support/Pervasive Interaction Design (PIxD)

Mohr: Socio-Technical Systems Design

Kline: Multidisciplinary Thinking, SysReps and the Socio-Technical Systems Design Loop

Smart Mobs

Things that make us smart

Augmenting Human Intellect



Artificial Intelligence Industry – An Overview by Segment

Case Studies from Recent Press


Societal Implications
AI: Philosophy, Ethics, Impact

Preparing for the Future of AI




In sum, a proposed core IBM Cognitive Computing Curriculum that draws most heavily from traditional AI courses provides an excellent starting point for learners with strong programming and mathematics skills.    The proposed interdisciplinary components provide a pathway for learners who may or may not have strong programming and mathematics skills, as well as a broadening for those learners who do go deep in the core AI areas.  Learners who master both the core and the interdisciplinary curriculum will be better T-shaped professionals, a type of future-ready talent that is highly sought after in business and government, and especially at IBM.

ISSIP Speaker Series: October 5, 2016 – Lasse Mitronen, Aalto University Finland

ISSIP Speaker Series:

From:    Haluk Demirkan <>
To:    Haluk Demirkan <>
Cc:    Lasse Mitronen <>
Date:    10/04/2016 03:31 PM
Subject:    ISSIP Service Innovation Presentation: October 5 – 7:30 am Pacific Time (San Francisco Time Zone) – Presentation of Professor Lasse Mitronen, Aaalto University

Dear Friends and Colleagues,
Hope you are having a great week. This week’s presenter for the ISSIP Service Innovation Weekly Speaker Series is Professor Lasse Mitronen, Aaalto University
This is our 138th presentation… THANK YOU…
Please let me know if you did not have a chance to present your professional, research or education interests in service innovation.
Thank you

ISSIP Service Innovation Weekly Speaker Series
Wed 7:30 am pacific time (San Francisco time zone)/ 10:30am EST
Co-hosts: Haluk Demirkan, Jim Spohrer, Yassi Moghaddam, DJ Christman, Heather Yurko

Join WebEx meeting

Meeting number:    927 413 167

Meeting password:    innovation

Join by phone

+1-415-655-0002 US Toll

Access code: 927 413 167

We are trying to find ways to cut down on emails and also use social media more proactively. Please join
ISSIP LinkedIn Group ( and follow @The_ISSIP twitter account

AAAI Session in Washington DC Nov 17-19

AAAI 2016 Fall Symposium Series

November 17-19 (Thursday – Saturday)

Symposium: Cognitive Assistance in Government and Public Sector Applications


(Registration ends October 21, 2016)

 Frank just sent an updated agenda here:


Attend the Premier Symposium focused on Cognitive Assistance advancements in the Government and Public Sector domain.  Hear subject matter experts discuss their projects.  Learn from panel discussions on how Cognitive Assistants can help users in  aviation, legal, and other domains.  

Featured Topics and Speakers

Thursday, November 17, 2016 – 9:00 am – 7:00 pm

Keynote: Mark Maybury, AAAI Fellow & Former CTO, Mitre
Keynote: Preparing for the Future of AI and Cognitive Assistants Ed Felten, Deputy U.S. CTO (invited)
ALDA: Cognitive Assistance for Legal Document Analytics Karuna Joshi, UMBC
Automatic Argument Construction – from search engine to research engine Dan Gutfreund, IBM
AFTERNOON SESSION TOPICS (continue Legal and Judiciary Session)
Smart Forms Sudhir Agarwal, Stanford
AI Algorithms for Prior-Art Identification Arthi Kristna, USPTO
Panel Discussion: Opportunities and Barriers for Adoption of Cognitive Assistance for Legal and Judiciary Moderator: Brad Brown, Mitre


Tentative Panel Members:

Karuna Joshi, UMBC

Sudhir Agarwal, Stanford

Mathew Gerber, UVA

Dan Gutfreund, IBM

Brian Kuhn, Esq., IBM

Inquiry-based Teaching and Learning of Science with Cognitive Assistants George Tecuci, Mihai Boicu,  GMU
Panel Discussion: Moderator: Jim Spohrer, IBM


Invited Panel Members:

George Tecuci, GMU

Satya Nitta, IBM

John Stamper,CMU

Ashok Goel, Georgia Tech

Persuasive AI Technologies for Healthcare System Daniel Sonntag, DFKI


Friday, November 18, 2016 – 9:00 am – 7:30 pm

Keynote: Guru Banavar, Chief Science Officer for Cognitive Computing, IBM Research
Augmenting Cyber Security Intelligence: How Cognitive Computing Will Help SOC Analysts Deal With Increasing Cyber Threats Lee Angelelli, IBM
Decision Patterns: Applied Knowledge Management Keith Willett, Stevens Institute of Technology
Joint Q & A Moderator: Don Tobin, National Cyber Security Center of Excellence


Keith Willet, Stevens Institute of Technology

Lee Angelelli, IBM

Commanders Virtual Staff Ken Grippa, U.S. Army
Discussion: Cognitive Assistance in DoD & Intel Moderator:  Scott Kordella, Mitre


Ken Grippa, U.S. Army, others TBD


Panel Discussion: Cognitive Assistance in Aviation and Space Moderator: Chris Codella


Manjula Ambur, NASA Langley Research Center

John Helleberg, Mitre

Natesh Manikoth, FAA

Anna Van Able, AFRL

Responding to Challenges in the Design of Moral Autonomous Vehicles Larry Medsker, GWU
Workshop Discussion and Readout Prep

What is needed to enable and accelerate the use of Cognitive Assistance in the Government and Public Sector?

Audience Discussion
Plenary Session




Saturday, November 19, 2016 – 9:00 am – 12:30 pm

JOINT Interactive SESSIONS Between Cognitive Assistance and :  
Privacy and Language Technologies Symposium Lashon Booker, Mitre
Accelerating Science Symposium TBD


STEM in the News!

This just in from Dick Larson (MIT):

The first is Irving Wladawsky-Berger’s  blog post, “STEM Literacy and Jobs,”
which eventually (in somewhat shortened form) made it to the WSJ.

We at MIT were happy that he cited two our our STEM papers:  “Stem is for Everyone” ( and “STEM crisis or STEM surplus? Yes and yes” ( This latter paper (coauthored with my former student, Ms. Yi Xue) was selected for the Lawrence R. Klein Award representing the Best Paper of the Year in Monthly Labor Review, for someone not employed by the U.S. Department of Labor.

The second is this IBM web site:  “The classroom will learn you, Cognitive systems will provide decision support for teachers.”
I’ve just Tweeted it on the BLOSSOMS Twitter site, as I agree 100% with the vision!


This just in from Ben Shaw (IBM):

Recent Press:

Samsung, Air Force, Lawrence Livermore Partnership:
Misha Mahowald Prize:
Computer History Museum:
16-Chip System:
Boot Camp:


convolution networks:
neuron model:


Brain-inspired Computing: Dharmendra Modha, IBM Fellow and Principal Investigator



Ken Goldberg (Berkeley, CITRIS): Multiplicity

Ken Goldberg just sent this excellent piece:


Multiplicity has More Potential Than Singularity
Ken Goldberg

Stephen Hawking, Bill Gates, and Elon Musk are extremely intelligent humans.  So it’s not surprising that the concerns they’ve recently raised about Artificial Intelligence (AI) surpassing human intelligence have generated widespread anxiety.  But fears of the “Singularity” are distracting attention from a far more important development: Multiplicity.

“Multiplicity” describes an emerging category of systems where diverse groups of humans work together with diverse groups of machines to solve difficult problems.  Multiplicity combines ideas from machine learning, the wisdom of crowds, and cloud computing.  Multiplicity is not science fiction; it’s central to systems we use everday: Twitter, Salesforce, Netflix, Siri, and Uber.

Consider the Internet search problem.  Given a word or two, find the relevant documents among billions and list them in order of importance.  Google’s solution requires a diverse set of algorithms and computing platforms.  It also requires ongoing input from a diverse group of humans, who make subtle decisions about content and links every time we post a tweet or update or create a web page. Humans also help Google’s search improve over time by providing ongoing feedback every time we click on one of the suggested links.

Google’s search engine is a Multiplicity system that requires a diverse group of machines and a diverse group of humans.  Multiplicity is also essential for the movie and book recommendations provided by Netflix and Amazon, for Facebook’s News Feed, and for Apple’s Siri voice recognition system.  Most of the recent progress in AI, for robot driving and “deep learning” networks for understanding images and video, can be characterized in terms of Multiplicity: rather than eliminating humans, our input and feedback will play a vital ongoing role.

Multiplicity systems are extremely complex and much more research is needed to effectively combine groups of machines, groups of humans, and groups of both.  We need new statistical machine learning methods that combine input from an ensemble of algorithms.  Recent results in Ensemble Learning [1] show that a sufficiently diverse group of algorithms, each tuned to different subspaces of inputs, will be better at classification than any single algorithm.

Although Economics, Psychology, Political Science, and Sociology study group behavior at different scales, more research is needed on how humans with complementary skills can be brought together to solve problems.  It was recently shown that the diversity of a group is more important than its total IQ for collective problem-solving [2, 3]. New Research is needed on how to effectively integrate the skills of human groups with the power of cloud computing.  One example is Cloud Robotics, where demonstrations from diverse groups of humans are shared over the Cloud and combined using statistical machine learning techniques such as Partially Observed Markov Decision Processes (POMDPs) to produce policies that maximize the probability of success and self-monitor to alert humans when confidence decreases [4].  This plays an important role in Google’s approach to self-driving cars.

Multiplicity is neither science fiction nor an existential threat to humanity.  It supports many of the most sophisticated and effective systems we use every day and it involves us rather than excludes us. But Multiplicity is not yet well understood.  It deserves our attention.

Ken Goldberg is UC Berkeley Professor of Engineering.

Summary (and video) of presentation at the world Economic Forum in January 2015:

Short Essay in






CFP: Systems Journal

This just in:

CFP: Systems Journal

Dear Dr. Spohrer,

The journal Systems (ISSN 2079-8954) is currently running a Special Issue entitled “Service Systems”.

Prof. Dr. Francesco Polese, Dr. Luca Carrubbo, and Dr. Orlando Troisi, all of the University of Salerno, Fisciano (SA), Italy, are serving as Guest Editors for this issue. We think you could make an excellent contribution based on your expertise and your following paper:

Toward a Research Agenda for Human-Centered Service System Innovation. SERVICE SCIENCE 2015, 7, 1-10.

This Special Issue on Service Systems deals with the concept of Service Systems and Smart Service Systems, understood as the result of a synergic integration between two different but closely related research fields: the Systems Theories (GST and its follow up) and the Service Science, Management, Engineering and Design (SSMED). […]

For further reading, please follow the link to the Special Issue Website at:

The submission deadline is 31 December 2016. You may send your manuscript now or up until the deadline. Submitted papers should not be under consideration for publication elsewhere. We also encourage authors to send a short abstract or tentative title to the Editorial Office in advance (

Systems is fully open access. Open access (unlimited and free access by readers) increases publicity and promotes more frequent citations, as indicated by several studies. Open access is supported by the authors and their institutes. No Article Processing Charges (APC) apply for well-prepared manuscripts.

For further details on the submission process, please see the instructions for authors at the journal website.

We look forward to hearing from you.

Kind regards,

Ms. Weina Li
Managing Editor

Systems (ISSN 2079-8954; is a journal published by MDPI AG, Basel, Switzerland. Systems maintains rigorous peer-review and a rapid publication process. All articles are published with a CC BY 4.0 license. For more information on the CC BY license, please see:

WOSC conference maybe of interest service systems researchers

This just in from Marialuisa Saviano…


Dear Colleagues,
as anticipated during our last email interaction for the paper to be published in JOSM, we are very pleased to announce you the next WOSC Congress that will be held in Rome at Sapienza, 25-27 January 2017, in collaboration between the World Organisation of Systems and Cybernetics (WOSC) and the Association for research on Viable Systems (ASVSA).
We cordially invite you to join the Congress and would be very grateful if you could share this announcement and the following Call for Abstracts with your colleagues and friends.
Looking forward to seeing you in Rome,
Kind regards,
Sergio Barile
WOSC 2017 Chair
Marialuisa Saviano
WOSC 2017 General Coordinator

WOSC 2017 Call for Abstracts

Dear Friends and Colleagues
We are happy to invite you to join us at the WOSC 17th Congress:
Science with and for Society –
Contributions of Cybernetics and Systems

Please, visit the website for further information.

WOSC 2017, the 17th Congress of World Organisation of Systems and Cybernetics, will offer a space for conversations about social dynamics from a cyber-systemic perspective.
Its realisation is supported by a network of scientists from different parts of the world, which foretells an event more integrated than the usual running of parallel tracks.
The construction of its agenda has been highly participative; efforts have been made to support diversity within the shared thematic of Science with and for Society. In particular, we want to focus on challenges of the 21st century.
We will welcome submissions of extended abstracts, focused on any of the Congress´s 16 tracks, which have been organised in three themes.
Themes and tracks
Theme1: People, technology and governance for sustainability
1. Human aspects of managing systems
2. Smartness and sustainability
3. Smart technologies and big data
4. The Brain of the future
5. Governance in the Anthropocene: cybersystemic possibilities
Theme 2: Democracy, interactions and organisation
6. Community self-organization
7. Democracy and transparency
8. Interactions revolution: how to harmonise interactions within and between complex adaptive systems
9. Law, commons, social dynamics
10. Knowledge to manage the knowledge society: non explicit, non invasive and non directive management
11. The role of emergence within organizations
12. The role of Higher Education for Sustainable Development
Theme 3: Cyber-systemic thinking, modelling and epistemology
13. How can systems thinking help to bring solutions to humankind problems in the 21st century?
14. Think outside the box with Systems Dynamics
15. Quantum Modelling
16. Reflexivity, Second order science, and Context
Submitting an abstract:
Submitted and accepted extended abstracts, presented at the Congress will be published in the “WOSC 2017 Book of Abstracts”.
In order to submit an extended abstract, authors need to consider Author Guidelines
Refereed Publication of Congress papers
Authors with an accepted abstract will be invited to submit a full research paper and attend the Congress. Papers, presented at the Congress, will be considered for the publication in one of the following journals:
• Kybernetes,
• International Journal of Systems and Society,
• Futures,
• International Journal of Markets and Business Systems
Further leading journals are under consideration for Special Issues. Please, follow updates on the website.
Instructions for full paper submission will be available in Instructions for Full Paper Submissions in the Submission option of the website.
Summary of Congress Schedule
• 30 August 2016: extended abstracts submission deadline
• 15 October 2016: notification of acceptance
• 15 November 2016: early registration deadline
• 15 November 2016: registration deadline for accepted authors
• 20 December 2016: tentative congress program
• 10 January 2017: full papers submission
• 15 January 2017: official congress program
• 25-27 January 2017: WOSC 2017 Congress
Please register on

Looking forward to seeing you in Rome,
Professor Raul Espejo
Scientific Director WOSC 2017
Director General of the WOSC
Professor Sergio Barile
Chair WOSC 2017
Sapienza, University of Rome

Future of data access rights as a service

Prof. Irene Ng (UK, U Warwick) wrote in Scientific American opinion blog:

Google, Facebook and most other big tech companies don’t typically give customers exclusive custodial rights over their data. As threats to their security and reputations mount, however, these companies are starting to change their tune. In the case of Whatsapp, Facebook still retains customer metadata that can be used for ad targeting but has essentially locked itself out of customer messages. As with Apple, it’s unclear whether this approach shields Facebook from having to unlock encrypted Whatsapp messages if the government demands it.

All of this uncertainty opens the door to new types of services that allow people to store personal information apart from the Apples and Googles of the world. The HAT Foundation’s “hub of all things” project, for example, offers the equivalent of a personal Internet data container—sometimes referred to as a microservice container—and lets people set the terms for how businesses, Web sites and others online services contribute to and access this data.

Here is Irene’s article

Her blog on HAT and rights

HATs and Rights

Irene Ng

Director, International Institute of Product and Service Innovation
Professor of Marketing and Service Systems
WMG, University of Warwick
ESRC/InnovateUK Innovation Caucus Thought leader

CFP: Smart Service Systems (Information Systems Journal)

This just in from Christoph Breidbach:



I very much enjoy reading through and was hoping that you could include a CfP on the page.

My colleagues Daviel Beverungen, Jens Poeppelbuss, Virpi Tuunainen and I are editing a Special Issue on

‘Smart Service Systems: An Interdisciplinary Perspective’ for the Information Systems Journal.

The CfP is attached. You can also find it here:

If you do have any questions, please let me know.

Thank you,


Dr Christoph Breidbach
Lecturer, Department of Computing and Information Systems
Melbourne School of Engineering
The University of Melbourne, Victoria 3010
T: +61 383 442 987 | E: W: