Welcome to the Service Science worldwide community!

Join discussions  in order to build understanding of concepts in service science.  Here is our curriculum guide.

Cambridge Service Alliance

 Service Science and Service Researchers

Follow Wendy (@wendywolfie) on Twitter

Follow Jim (@JimSpohrer) on Twitter

  About this site & registering.

Click here to access IBM’s University Community and SSME repository.


SERVSIG – Best Dissertation Award in Service Research

SERVSIG has established a new “Best Dissertation Award in Service Research”.
I think this is a unique opportunity for doctoral students to get a lot of attention for their great research (and a cash prize is also involved).

 Deadline is already on Nov 30th.


Werner H. Kunz – Associate Professor of Marketing
Chair of the American Marketing Association (AMA) – Service Marketing Special Interest Group (SERVSIG)
Director of the Digital Media Lab at UMass Boston – Host of umbsocial.com
Co-Director at the UMass Center for mHealth and Social Media (mHealth)
University of Massachusetts Boston
Office: M-5-213 – 100 Morrissey Boulevard – Boston, MA, 02125 –

ISSIP.org – The International Society of Service Innovation Professionals

 promotes professional development for T-shaped professionals – who have experience working with students on multi disciplinary, multi sector, multi cultural teams to solve real-world business and societal challenges with academic, industry, and government mentors – building their global networks in the process.

Service innovation methods can be applied to create recommendation to improve service systems and make them smarter.  ISSIP’s T-shaped, deep and broad, professionals seek to master these methods, and grow their global networks in the process – accessing multi disciplinary, multi sector, and multi cultural expertise.

ISSIP promotes the development of the emerging area of study known as service science – which is based on the foundation of service-dominant logic.  Service science is integrative, and seeks to integrate across many existing discipline including service marketing, service operations, service systems engineering, service management, service design, service economics, and more.

Follows us on twitter at @The_ISSIP

Search for the hashtag #ISSIP

For the ISSIP Community-of-interest on cognitive systems and smart service systems search for the hashtag #CSIGNews

ISSIP is also on Linkedin here: https://www.linkedin.com/groups/4720974

Individual membership in ISSIP is free – just have your Linkedin account URL handy: http://www.issip.org/wp-login.php?action=register

Consider joining ISSIP, becoming involved in an ISSIP SIG, becoming an ISSIP Ambassador, speaking on one of the weekly calls about your work, and/or contributing a short book to the ISSIP BEP short-book series: http://www.issip.org/issip-partnership/

Book: All Services, All The Time (McDavid)

All Services, All The Time: How Business Services Serve Your Business

Organizations are living systems. Like living things, they are born, develop, mature and experience health and illness along the way. Unhealthy organizations often die untimely
deaths. But they can restore their health by adopting and integrating throughout a pervasive services perspective.

This book explains and promotes that perspective. It demonstrates the pivotal role that business-to-business service providers play in ensuring that a healthy balance is achieved and maintained within organizations.

We explore these factors from the point of view of the business leader, although anyone concerned with the health of any organization may benefit from our discussion.

About the Author: Doug McDavid

Doug McDavid is an information systems expert who has worked in the field for over thirty years. He has led major automation projects for industries as diverse as information science, telecommunications, insurance, travel, and the military. He has been a leader in bridging the worlds of business and information management, including by way of advanced forms of enterprise architecture. He is a consultant, coach and information architect, with special expertise in diagnosing and treating health-related issues of the enterprise. Mr. McDavid is a graduate of the University of California at Santa Cruz.

All Services, All the Time: How Business Services Serve Your Business


SERVSIG – Extended Deadline – Nov. 22

Dear service researchers:


Our submission system already counts over 225 contributions!

Nevertheless, the organizing committee of SERVSIG 2016 has decided to extend the deadline for submissions until November 22nd 2015, based on the many requests we received.


Best Wishes from Maastricht,

The SERVSIG 2016 Organizing Committee





Organizing Committee

SERVSIG 2016 | Maastricht


School of Business and Economics

Department of Marketing & Supply Chain Management


Tel: +31 43 3883680

MASS 2016 – Management and Service Science

The 10th International Conference on Management and Service Science (MASS 2016)
July 27-29, 2016   Suzhou, China
Dear Colleagues,
The 10th International Conference on Management and Service Science
(MASS 2016) will be held from July 27-29, 2016 in Suzhou, China. The
submitted papers can be written in Chinese or English, but the title,
abstract and references should be in English. We would like to invite
contributors like you to submit paper to our conference through paper
submission system.Topics (not limited to)
• Engineering Management
• Service Management
• Information and Systems Security
• Knowledge Management
• Financial   Management
• Information System ApplicationsSpecial session on Engineering Management and Service Sciences (EMS)

Special session on Information System and Management (ISM)

Hotel Information:
Youngor central Hotel is a four-star deluxe business hotel and it is
conveniently located in heart of the ancient city of Suzhou within
walking distance to the down town Guanqian business street.
Important Dates
Conference: July 27-29, 2016                               Paper or
Abstract Submission Due: March 30, 2016
Early Bird Registration due for Accepted Paper or Abstract: 10 days after
acceptance notification                               Early Bird
Registration due for Audience: May 26, 2016
Thank you very much for your attention and best regards,
MASS Organizing Committee
E-mail: mass@scirp.org                                 Tel: +86 – 155
2742 6990                                             This message was
sent to [mmora@securenym.net]. Unsubscribe

Manuel Mora, EngD.
Full Professor and Researcher Level C
ACM Senior Member / SNI Level I
Department of Information Systems
Autonomous University of Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131

IESS 2016 – Exploring Service Science – Bucharest, May 25-27, 2016

Dear Colleagues,

It is our pleasure to invite you to participate in the 7th International
Conference on Exploring Service Science - IESS 2016, organized by the
University Politehnica of Bucharest and the Research Centre in Robotics
and CIM on May 25-27, 2016.

The submission deadline is December 21, 2015.

All accepted and presented papers will be published in the Springer Series
"Lecture Notes in Business Information Processing", abstracted/indexed in
CPCI (ISI) Proceedings, Springerlink, SCOPUS, DBLP, EI, and Google

Selected papers accepted by IESS 2016 will be published in a special issue
of INFORMS Service Science journal.

************  IESS 2016 ****  CALL FOR PAPERS *****************************

IESS 2016 – The 7th International Conference on Exploring Service Science

May 25-27, 2016, Bucharest, Romania


The 2016 edition of the IESS Conference will bring together academic and
practitioners from service industry and their worldwide partners in a
collegial and stimulating environment. According to its tradition, IESS
1.6 will cover major areas of R&D and education related to Service Science
and service innovation, including new research trends such as: society
development due to services, environment contribution to the
co-exploration and co-creation of multi-disciplinary, multi-institutional
and multi-national services, the role of services in the integration of
the new possibilities powered by IT, development of generic models for the
process of service construction.

Papers can be submitted in one of the several topics proposed in the
following list, but not limited to:

- Service exploration processes
- Business transformation through Service Science
- New service business models
- Modelling of the service consumer needs
- Modelling of business services requirements
- Service information & process modelling
- Service design methodologies and patterns
- Service co-design environments, tools
- Requirements oriented towards services
- IT-based service engineering
- Modelling and design of IT-enabled service systems
- Service delivery systems
- Product-service systems
- Service innovation and strategy
- Sustainability in services
- Governance of service systems
- Service System networks
- Education for service innovation


- regular papers [in the proceedings volume]
- regular papers in special sessions [in the proceedings volume]: see
- workshops: see http://iess16.cimr.pub.ro/index.php/workshops.html


Full paper submission: December 21, 2015
Notification of acceptance: January 11, 2016
Final paper submission: February 15, 2016


All IESS 2016 papers must be submitted in electronic format (pdf format)
via EasyChair conference management system:
https://easychair.org/conferences/?conf=iess16. Detailed instructions for
authors are included in the conference web site.


Full registration (one fee/paper): 400 EUR (early) / 450 EUR (late)
Ph.D. Students: 250 EUR (early) / 300 EUR (late)
Accompanying persons: 125 EUR (early) / 175 EUR (late)

Iulia Voinescu (RO)
Tel: +40/21 402 93 14
Fax: +40/21 317 09 12

E-mail: iess16@cimr.pub.ro
Web: www.iess16.cimr.pub.ro

Sincerely yours,
Theodor Borangiu (RO), IESS 2016 Conference Chair
Monica Dragoicea (RO), IESS 2016 Program Chair
Henriqueta Novoa (PT), IESS 2016 Program Chair

Call for Chapters: An IT Service Engineering and Management Approach – Data Centers

Call for Chapters


Book titled:

“Engineering and Management of Data Centers:

an IT Service Management Approach”


Book series:

“Service Science: Research and Innovations in the Service Economy”

Springer-Verlag, London Ltd.






This book will cover essential, modern and emergent knowledge on the engineering and management of data centers. Data centers are currently key organizational assets, and their high value proposition in ensuring business continuity operations has been highlighted. Topics include planning, design, implementation, operation and control, maintenance, reallocation and disposal of data centers from a research, didactical and practitioner viewpoint. Expected readers are practitioners in data centers, researchers in the area and faculty teaching related courses on data centers.




Data centers are installations specifically built with the primary purpose to house, and provide the adequate environmental conditions (space, power, cooling, and physical security) for the computer and telecommunication equipment used in an organization (Snevely, 2002). Data centers have been a relevant organizational asset for containing valuable information resources and channels for providing IT functionalities to local and remote end users. Furthermore, in the last decade, with the explosion of web-based and inter-organizational systems for local and remote, and internal and external users, in large and medium-sized organizations with international operations, the data centers can be considered as mission-critical assets whose availability, performance, power efficiency, security, continuity, and overall effectiveness must be guaranteed in order to avoid critical downtimes (Arregoces and Portolani, 2003; Bilal et al., 2013). Industry reports (Siemon, 2005; ENP, 2011) indicate that 1-hr downtime costs in data centers varies from US $10,000 to US $6,000,000 to organizations providing services such as: ATM, cellular services, air line reservations, on-line shopping, package shipping, credit card authorizations, and brokerage operations. Additional to direct financial costs, organizations can also suffer negative impacts from a data center’s downtime on: image by business disruption, end-user productivity, IT productivity, and third-party operational delay (ENP, 2011).


The planning, design, implementation, operation and control, maintenance, evolution, and disposal (when the useful data center’s life has been reached) of data centers, in modern times represents a complex process (Holtsnider and Jaffe, 2012). The explosion of Information and Communication Technologies (ICT) has introduced engineering technical challenges for data centers engineers. Consequently, data center planning and design processes must consider relevant issues such as: integration, interoperability, security, reliability, serviceability, manageability, controllability, scalability, safety, virtualization, energy efficiency and overall performance by including a myriad of ICT (Greenberg et al., 2006; Daim et al., 2009; Alaraifi et al., 2013; Covas et al., 2013). In turn, the economic, and socio-political environmental international issues have also introduced managerial challenges for data center managers regarding green IT initiatives, IT service management initiatives, IT managerial cost reduction, provision of effective valued IT services, timely release of IT services, and assuring a high IT service availability and continuity status (Conger et al., 2008; Galup et al., 2009). In particular, the conceptualization of data centers as service systems (Mora et al., 2009; Törhönen, 2014) and the link with the design of IT services (Mora et al., 2015) as well as their final implementation in data centers is missing in the literature.


Hence, updated, integrative, scientific and practical knowledge is required to address this engineering and managerial complexity for planning, designing, implementing, operating and controlling, maintaining, evolving, and disposal of data centers. Traditionally, the knowledge sources on data center processes have come from the ICT industry. Nevertheless, we consider that knowledge with rigor and relevance must be produced from both academia and industry. ICT academia has published research on IT service management process frameworks, cloud computing performance models (Bilal et al., 2014), and other related issues. On the other hand, ICT industry has advanced with green IT metrics (Daim et al., 2009; Loos et al., 2011; Wang and Khan, 2011), maturity models (Singh et al., 2011) and best practices for software development such as DevOps (Kim et al., 2015; Stier et al., 2015) where data center engineers are included for a fast and correct software release (Pollard et al., 2010; Kliazovich et al., 2012).


Furthermore, we consider that the knowledge gap between the academic and industry perspectives has widened regarding the engineering and management of data centers. This is due to the explosion of ICT, the high costs for having data centers laboratories in the academic environment, the lack of textbooks on Data Centers, and the scarcity of undergraduate and graduate courses on these topics (Schaeffer, 1981; Gusev et al., 2014; Memari et al., 2014).





Alaraifi, A., Molla, A., and Deng, H. (2013). An Empirical Analysis of Antecedents to the Assimilation of Sensor Information Systems in Data Centers. International Journal of Information Technologies and Systems Approach (IJITSA), 6(1), 57-77.

Arregoces, M., and Portolani, M. (2003). Data center fundamentals. Cisco Press. USA.

Bilal, K., Khan, S. U., Zhang, L., Li, H., Hayat, K., Madani, S. A., et al. (2013). Quantitative comparisons of the state‐of‐the‐art data center architectures. Concurrency and Computation: Practice and Experience, 25(12), 1771-1783.

Bilal, K., Malik, S. U. R., Khan, S. U., and Zomaya, A. Y. (2014). Trends and challenges in cloud datacenters. IEEE Cloud Computing, (1), 10-20.

Conger, S., Winniford, M., and Erickson-Harris, L. (2008). Service management in operations. In: Proceedings of the AMCIS 2008, paper 362, (pp. 1-10).

Covas, M. T., Silva, C. A., and Dias, L. C. (2013). Multicriteria decision analysis for sustainable data centers location. International Transactions in Operational Research, 20(3), 269-299.

Daim, T., Justice, J., Krampits, M., Letts, M., Subramanian, G., and Thirumalai, M. (2009). Data center metrics: an energy efficiency model for information technology managers. Management of Environmental Quality: An International Journal, 20(6), 712-731.

ENP (2011). Understanding the cost of data center downtime: an analysis of the financial impact on infrastructure vulnerability. White paper. Emerson Network Power, USA.

Galup, S. D., Dattero, R., Quan, J. J., and Conger, S. (2009). An overview of IT service management. Communications of the ACM, 52(5), 124-127.

Greenberg, S., Mills, E., Tschudi, B., Rumsey, P., and Myatt, B. (2006). Best practices for data centers: Lessons learned from benchmarking 22 data centers. Proceedings of the ACEEE Summer Study on Energy Efficiency in Buildings, ACEEE, Asilomar, CA, August, 3, (pp. 76-87).

Gusev, M., Ristov, S., and Donevski, A. (2014, April). Integrating practical CISCO CCNA courses in the Computer Networks’ curriculum. Proceedings of the Global Engineering Education Conference (EDUCON), 2014 IEEE, 499-506.

Holtsnider, B., and Jaffe, B. D. (2012). IT Manager’s Handbook: Getting your new job done. Elsevier.

Kliazovich, D., Bouvry, P., and Khan, S. U. (2012). GreenCloud: a packet-level simulator of energy-aware cloud computing data centers. The Journal of Supercomputing, 62(3), 1263-1283.

Kim, J., Meirosu, C., Papafili, I., Steinert, R., Sharma, S., Westphal, F. J., et al. (2015). Service provider DevOps for large scale modern network services. In: Proceedings of the 10th International Workshop on Business-driven IT Management, (BDIM 2015), 1391-1397.

Loos, P., Nebel, W., Gómez, J. M., Hasan, H., Watson, R. T., vom Brocke, J., et al. (2011). Green IT: a matter of business and information systems engineering?. Business and Information Systems Engineering, 3(4), 245-252.

Memari, A., Vornberger, J., Marx Gómez, J., and Nebel, W. (2014). A data center simulation framework based on an ontological foundation. In: Proceedings of the Proceedings of the 28th EnviroInfo 2014 Conference, Oldenburg, Germany, September 10-12, (pp. 1-8).

Mora, M., Raisinghani, M., O’Connor, R., and Gelman, O. (2009). Toward an Integrated Conceptualization of the Service and Service System Concepts: a Systems Approach. International Journal of Information Systems in the Service Sector (IJISSS), 1(2), 36-57.

Mora, M., R., Marx, J., O’Connor, Raisinghani, M. and Gelman, O. (2015). An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8(1), 68-88.

Pollard, C. E., Gupta, D., and Satzinger, J. W. (2010). Teaching systems development: a compelling case for integrating the SDLC with the ITSM lifecycle. Information Systems Management, 27(2), 113-122.

Schaeffer, H. (1981). Data center operations: a guide to effective planning, processing and performance. Prentice Hall Professional Technical Reference.

Siemon (2005). Siemon 10G ip™Data Center Solution. White paper. Siemon Company, USA.

Singh, H., Reuters, T., Azevedo, D., Ibarra, D., Newmark, R., O’Donnell, S., et al. (2011). Data center maturity model. Technical Report. The Green Grid.

Snevely, R. (2002). Enterprise data center design and methodology. Prentice Hall Press, USA.

Stier, C., Koziolek, A., Groenda, H., and Reussner, R. (2015). Model-Based Energy Efficiency Analysis of Software Architectures. In: Proceedings of the Software Architecture 9th European Conference, ECSA 2015, Dubrovnik/Cavtat, Croatia, September 7-11, (pp. 221-238).

Törhönen, V. (2014). Designing a Software-Defined Datacenter. MSc Thesis. Tampere University of Technology, Finland.

Wang, L., and Khan, S. U. (2013). Review of performance metrics for green data centers: a taxonomy study. The Journal of Supercomputing, 63(3), 639-656.




High quality fundamental, applied research-oriented and didactical practitioner-viewpoints chapters are welcome on the following key topics that include (but are not limited to):


Section I. Foundations on data centers ·         Fundamental concepts·         Overview of data centers·         Evolution of data centers·         Types of data centers (business vs scientific; centralized vs distributed, tiers I, II, III or IV; private vs cloud vs ISP)·         Organizational charts for data centers·         Taxonomies of services provided and consumed in data centers·         The data center as a service system·         Value of data centers Section II. Data centers engineering  ·         General and integrative design methodologies for data centers·         Specific design methods for data center dimensions (e.g. for space layout, for power design, for cooling design, etc)·         Design tools applied to data centers·         Design simulation tools applied to data centers·         Data center architecture design ·         Data center design and ICT architecture design·         Data center ·         Data centers and virtualization approaches·         Data centers and ITSM tools (commercial ones)·         Data centers and ITSM tools (open source ones)cases of·         Data centers equipment benchmarks ·         Data centers software systems benchmarks·         Data centers performance simulation methods·         Data centers reliability simulation methods  Section III. Data centers management ·         Data centers selection methods·         Data centers planning methods·         Data centers risk management methods·         Data centers implementation methods·         Data centers operation and control methods·         Data centers security methods and approaches·         Data centers disaster recovery planning methods·         Data centers capacity planning methods·         Data centers performance evaluation methods·         Data centers retirement or re-allocation methods·         Data centers maturity models·         Data centers metrics (PUE, DCiE, DCP, DCeP, among others)·         Data centers servers metrics ( SPECvirt_sc2013, SPEC CPU2006, SPECweb2009, SPECmail2009, etc)·         Data centers dashboards and others DMSS ·         Data centers and automation services·         Data centers backup methods and approaches·         Data centers standards (TIA 942, Uptime Institute Framework, IEEE 493, etc)·         Data centers certifications·         Data center education in undergraduate and graduate programs·         Data centers financial methods·         Data centers equipment selection and evaluation methods·         Human resource management in data centers·         Data centers end-user satisfaction and quality of service surveys·         Data centers and ITSM frameworks (ITIL, CobIT, CMMI-SVC, MOF 4, ITUP, ISO 20K) Section IV. Data centers emergent topics, challenges and trends ·         Green data centers design approaches·         DevOps methods·         Cloud computing architectures for data centers·         Centralized vs distributed data centers·         Software-defined data center (SDDC)·         Economic value of data centers·         Economic models for allocation of data centers·         Data centers for small organizations·         Corporative data centers challenges and trends·         Analytics for data centers·         Data centers trends·         Data centers challenges




§         May 31, 2016 – full chapter submission deadline. §         July 15, 2016 – editorial decision deadline (accepted, conditioned or rejected chapter).§         August 15, 2016 – conditioned chapter submission deadlines. §         September 15, 2016 – editorial decision deadline on conditioned chapters.§         September 31, 2016 – camera-ready chapter submission deadline.§         First 2017 quarter – estimated publishing period.       



Interested authors, please send your full chapter before or on May 31, 2016 to Manuel Mora at mmora@securenym.net with copy to jorge.marx.gomez@uni-oldenburg.de. Each chapter will be evaluated by at least two academic and professional peers on related themes in a blind mode for assessing an editorial decision among: accepted, conditioned or rejected chapter. Conditioned chapters will have an additional opportunity for being improved and evaluated. In the second round evaluation for the conditioned chapters, a definitive editorial decision among: accepted or rejected will be reported. All of the accepted chapters must be submitted according to the Editorial publishing format rules timely. Instructions for authors can be downloaded at the following web links:









Jorge Marx Gómez, Carl von Ossietzky Universität Oldenburg, Germany

Manuel Mora, Autonomous University of Aguascalientes, Mexico

Rory O’Connor, Dublin City University, Ireland

Wolfgang Nebel, Carl von Ossietzky Universität Oldenburg, Germany

Mahesh Raisinghani, Texas Woman’s University, USA






Manuel Mora, EngD.
Full Professor and Researcher Level C
ACM Senior Member / SNI Level I

Department of Information Systems

Autonomous University of Aguascalientes

Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131


T-shapes – which is more important breadth or depth – sorry, it is both

Lots of debates on breadth versus depth – but both are necessary….



Measurement of Knowledge Value

Fundamental to service science is the development of approaches to measure knowledge value in business and society.   Service science is still in an early stage of development, where simply counting the number of service system entities and their direct and indirect interactions is challenging.

Nevertheless, the following readings can provide a primer for the interested scholar or practitioner:


(1) Social Physics by Pentland (MIT) – for big data measurement at city scale – http://service-science.info/archives/3486
Pentland, A. (2014). Social Physics: How Good Ideas Spread-The Lessons from a New Science. Penguin.

(2) Ng HAT (Hub of All Things) – provides a model for social change and more sustainable business models, where everyone owns their own data.

(a) The video: https://www.youtube.com/watch?v=kgxKl_OCOaQ

(b) The project/movement: http://hubofallthings.com/

(c) The book:  Ng, I. (2013). Value and worth: Creating new markets in the digital economy. Innovorsa, Cambridge.

(3) Like social physics, service science researchers have explored a range of ways to approach the measurement of knowledge value in business and society.  Four worth mentioning that provide the philosophical and mathematical foundations for all entities consciousness and knowledge measurement, as well as reasoning about knowledge are:

(a) Measure of consciousness in all things: De Chardin, P. T. (1965). The phenomenon of man (Vol. 383). New York, NY, USA:: Harper & Row.

(b) Measure of knowledge as energy channel for purpose:  Simms, J. R. (1968). A measure of knowledge.

(c) Closely related to knowledge as energy channels – see Design in Nature by Bejan and Zane

(d) Mathematical Foundations of Reasoning about Knowledge – see Fagin et al

(4) And of course for the relationship of knowledge value to service science, I recommend these:

(a)  Spohrer, J.; Maglio, P. P., Bailey, J., & Gruhl, D.,  (2007). Steps toward a science of service systems. Computer, 40(1), 71-77.
(b) Spohrer, JC; & Maglio, PP (2010) Towards a science of service systems: Value and symbols  Handbook of service science.


Why ISSIP? Because the 21st century world needs T-shaped people.

ISSIP has a focus on helping industry (institutional sponsors) find student teams to do smart service system innovation projects supervised by faculty, on topics of mutual interest.

Through projects, ISSIP aspires to inspire the next generation of T-shaped service innovators (open innovators, X-prize type innovators too), while helping industry get exploratory projects done and develop a T-shaped talent pipeline. ISSIP is co-sponsoring T Summit 2016 at the National Academies in Washington DC March-21-22. ISSIP also co-sponsors HICSS (Hawaii Jan 5-8, 2016) and AHFE HSSE (Orlando July 27-31, 2016). For US faculty, Dec 2 is deadline for letters of intent to NSF to compete to win $1M over three year for smart, people-centered service system proposal. ISSIP encourages the creation of and promotes video courses to educate and inspire with respect to smart, people-centered service systems.

ISSIP partners with other professional associations (IEEE, ACM, INFORMS, etc.) and centers (Cambridge Service Alliance, Karlsruhe Service Allivance, Center for Service Leadership, etc.) to encourage lifelong learning, doing, and innovation for T-shaped students and professionals. Design thinking, systems thinking, service thinking strengthen each other, and ISSIP encourages T-shaped talent and workforce, as described by companies and other organizations, across data science/analytics, management, engineering, design, arts, law, and all areas of expertise depth.

ISSIP has identified and works to partner with over a dozen student-oriented platforms that help industry, academia, government provide mentors and challenges to students.

Why ISSIP? Because students and professionals, as life-long learners and doers, must come to terms with two facts of life in the 21st century world: (1) qualify-of-life improvements, generation after generation, require innovations that impact simultaneously (a) qualify-of-service (customer), (b) quality-of-jobs (provider), and (c) quality-of-investments (governance) of STEEP systems (Social-Technologial-Environmental-Economic-Political) or what we term more simply smart, people-centered, service systems, and (2) smart, people-centered service systems work better with T-shaped people inside them; T-shaped people have both (a) breadth (empathy, social skills and models of the world) and (b) depth (expertise, cognitive skills and models of the world).

We need your insights to help evolve and co-create ISSIP – so thanks in advance for networking and sharing.

Join ISSIP here at no cost, just takes one minute if you have your LinkedIn URL handy and a complex password ready.

The importance of being a T-shaped service innovator will become very apparent by 2025 when cognitive systems are able to ingest textbooks and answer all questions in them faster and more accurately than any faculty or student at university.  To learn more join the ISSIP discussions and ISSIP COI CSIG discussions on LinkedIn.   You can find old Cognitive System Institute Group presentations here – and join the weekly calls.  Mother Jones has created a nice animation and analogy for how fast computers have to be to have the computing power of the human brain – compare 2015 and 2025 in the picture (scroll down here).

Many ISSIP members believe that the best way to predict the future is to inspire the next generation of students to build it better, and that the future is already here at universities, it is just not yet well distributed.

For more information about ISSIP and the weekly speaker series send email to info@issip.org.  There are several 30 minute and 1 hour weekly call series that are time well spent to learn more about the future of smart, people-centered service systems.

Summary URLs:

21st Century needs T-shaped service innovators: http://blogs.cisco.com/sp/the-importance-of-service-research-to-our-industry

CSIG LinkedIn discussion: https://www.linkedin.com/grp/home?gid=6729452

CSIG speaker series: http://cognitive-science.info/community/weekly-update/

HICSS (Hawaii, Jan 5-8): http://www.hicss.org/

HSSE (Orlando, Florida July 27-31): http://www.ahfe2016.org/board.html#hsse

ISSIP BEP Books: http://www.issip.org/issip-partnership/

ISSIP Leadership: http://www.issip.org/about-issip/team/leadership-team/

ISSIP LinkedIn discussion:  https://www.linkedin.com/grp/home?gid=4720974

NSF Smart, People-Centered Service Systems award program:  http://www.nsf.gov/pubs/2015/nsf15610/nsf15610.htm

NSF Revolutionizing Engineering Departments: http://www.nsf.gov/pubs/2015/nsf15607/nsf15607.htm

Student-Oriented Platforms: http://service-science.info/archives/3681

T-shapes and arts: http://blogs.edweek.org/edweek/top_performers/2015/06/the_t-shaped_curriculum_liberal_arts_technical_education_or_both.html

T-shapes and design: http://chiefexecutive.net/ideo-ceo-tim-brown-t-shaped-stars-the-backbone-of-ideoae%E2%84%A2s-collaborative-culture/

T-shapes and data science/analytics: https://www.informs.org/ORMS-Today/Public-Articles/February-Volume-39-Number-1/The-shape-of-analytics-certification

T-shapes and management: https://hbr.org/2001/03/introducing-t-shaped-managers-knowledge-managements-next-generation

T-shapes and engineering: https://peer.asee.org/the-t-shaped-engineer

T-shapes and law: http://www.americanbar.org/publications/law_practice_magazine/2014/july-august/the-21st-century-t-shaped-lawyer.html

T-shapes and government: http://www.stjobs.sg/career-resources/workplace-success/stay-ahead-by-being-a-t-shaped-professional/a/63354

T-shapes and companies: http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/servicescience/

T-shapes depth requirement: http://www.core77.com/posts/17426/is-it-time-to-rethink-the-t-shaped-designer-17426

T-shaped Talent and Workforce: https://en.wikipedia.org/wiki/T-shaped_skills

T Summit talk proposals: http://undergrad.msu.edu/uploads/T-Summit%202016%20Call%20for%20Proposals.pdf

T Summit 2016: http:/tsummit.org/about

Video/Animation from Mother Jones of Brain-scale Computing Power (scroll down page): http://www.motherjones.com/media/2013/05/robots-artificial-intelligence-jobs-automation

Video Course on Design of Complex Systems:  https://www.youtube.com/watch?v=kBuCxHNRuhI&list=PLsJWgOB5mIMDxrvzexu1BhfBFygW9gby0&index=2

Video Inspiration on Doing Useful Things: https://www.youtube.com/watch?v=YY7f1t9y9a0

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