CFP 8th International Conference on Service Oriented Computing (ICSOC) 2010

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December 7 – 10 2010, San Francisco, California, USA  www.icsoc.org

IMPORTANT DATES

Research and Industry Papers:

Abstract due: June 1, 2010
Full paper due: June 7, 2010
Notification: July 14, 2010
Camera ready due: August 23, 2010

TOPICS OF INTEREST

ICSOC 2010 seeks outstanding, original contributions, including solid theoretical and empirical evaluations as well as practical and industrial experiences — with emphases on results that solve open research problems and make a significant impact to the emerging field of service science.  Continue reading ‘CFP 8th International Conference on Service Oriented Computing (ICSOC) 2010’ »

Interactive Journal of Service Science

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http://www.sersci.com/magazine/v1n4/

From Robin Qiu

“I am very pleased to announce the release of the 4th issue of <<Service Science>>. All published papers are accessible and downloadable by interested readers. A reader/author (with an approved account after registration) can make comments and have direct discussions with the author(s) and other readers through the Wiki. ”

http://www.sersci.com/ServiceScience/magazine_details.php?id=4

Service Science
Volume 1 · Number 4 · Winter 2009
TOC Continue reading ‘Interactive Journal of Service Science’ »

New 7th edition of Services Marketing: People, Technology, Strategy by Christopher Lovelock and Jochen Wirtz

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The book takes a strongly managerial perspective, yet is rooted in solid academic research.  Each of the 15 chapters has been revised and features latest academic research, recent advancements in technology and vivid examples.  New chapter summaries in bullet-point format provide a quick overview of each chapter’s core concepts and messages.

Download sample chapters on Managing People for Service Advantage and Managing Relationship & Building Customer Loyalty from https://www.bschool.nus.edu.sg/Departments/Marketing/smflyer.pdf or www.JochenWirtz.com .   Feel free to share these chapters with colleagues and friends.

Holistic Engineering Education: Beyond Technology by Domenico Grasso and Melody Brown Burkins (Hardcover – Dec. 1, 2009)

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Table of Contents

Chapter 18 “Collaborative Innovation and Service Systems” by Nicholas Donofrio, Calline Sanchez, and Jim Spohrer

“This collection of essays provides compelling arguments for the need of an engineering education that prepares engineers for the problems of the 21st century. Following the National Academy’s report on the Engineer of 2020, this book brings together experts who make the case for an engineering profession that looks beyond developing just cool technologies and more into creating solutions that can address important problems to benefit real people.”

— Linda Katehi, Chancellor, University of California at Davis