Service Blueprinting Workshop at ASU’s CSL
Service Innovation Practice Award at Frontiers in Service
Free webinar at Arizona State’s Center for Services Leadership
NEW! Free Webinar Sponsored by IBM: “Georgia’s Roadmap to Faster, Friendlier, Easier Customer Service” – Featuring Joseph Doyle, Director and Administrator, Georgia Governor’s Office of Customer Service and Consumer Affairs, The State of Georgia
Continue reading ‘Free webinar at Arizona State’s Center for Services Leadership’ »
Content of SSME standards?
If a group agreed on standards for a Master’s program or undergraduate certificate — would you recommend including the stringent standards for facilities and faculty (as in ABET standards)
OR
Might it be a good idea to first require an existing accreditation (such as ABET) as a pre-requisite and focus specifically on the service science aspects of the educational program?
Thoughts?
Do Service Science standards need to be associated with a big-name association?
If standards are created for an SSME Master’s program and/or an undergraduate certificate; who should administer the accreditation?
Should there be accreditation? Why or why not?
What organization might you recommend? Example: ABET?
2010 Events
This is a list of conference that we know are scheduled for 2010, related to service science topics. Continue reading ‘2010 Events’ »
My blog archive from SRII site
News December 2009
Calls for Papers
La Londe Conference on Service Management
Frontiers in Service 2010 (closes Jan 15)
2010 International Conference on Service Science (closes Dec 15)
AMA SERVSIG (closes Jan 11)
The Technology Innovation Program (TIP) at the National Institute of Standards and Technology (NIST) announces a call for White Papers to identify societal challenges, in areas of Critical National Need, that can be solved through novel, high-risk, high-reward transformational research. White Papers will be used to identify and select areas of Critical National Need and the associated technical challenges to be addressed in future TIP competitive funding opportunities.
Where I’ll be in 2010 – where are you speaking?
I’m co-producing this one!!
Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, Dublin, Ireland, 6-9 April 2010
If accepted, I’ll go to these events and gather input on Standards for Service Science Master’s programs and undergraduate certificates.
19th Annual Frontiers in Service Conference; June 10-13, 2010, Karlstad, Sweden
AMA SERVSIG, International Service Research Conference, June 17 – 19, 2010 Porto, Portugal