Beyond Products: Transforming Through Service

New Emerging Knowledge – Beyond Products: Transforming Through Service

The CSL is focused on designing and conducting cutting-edge service(s) research that delivers both significant business and academic value.  We are pleased to announce a new addition to our CSL website on the topic of “Service Infusion”.  This emerging knowledge is focused on how to get beyond products and transform through service.  The new Service Infusion page has a number of available resources on the topic of service transformation, all of which we hope you find beneficial.

In addition, we invite you to download the new CSL White Paper entitled “Service Logic: Transforming Product-Focused Businesses” by Drs. Stephen W. Brown, Anders Gustafsson and Lars Witell, that discusses at length the challenges and key success factors in an organization’s move from products to services.

21st Annual Conference on Systems Engineering

www.icseng.com

This series of International Conferences is jointly organized on a rotational basis among three institutions: University of Nevada, Las Vegas, USA, Wroclaw University of Technology, Poland, and Coventry University, UK. In August 2011, the 21st International Conference on Systems Engineering will be held in Las Vegas, NV, at the University of Nevada, Las Vegas, USA. The proceedings are published by IEEE CS. Selected papers are published in the Journal of Systems Science and the International Journal of Electronics and Telecommunications.

Scope of Conference:
The Conference will cover the general area of Systems Engineering, with particular emphasis being placed on applications. It is expected to include sessions on the following themes:

  • Aero-Space Systems (Avionics, Unmanned Aerial Vehicles, Aviation Control)
  • General Control Systems (Control Theory, System Identification and Adaptive Control, Nonlinear Controls, Applications)
  • Power Systems (Environmental Systems, Energy Systems, Renewable Energy, Nuclear Energy)
  • Intelligent Systems (Expert Systems, Artificial Intelligence, Neural Network, Fuzzy, Hybrid Systems, Applications)
  • Industrial Automation and Robotics
  • Information and Communication Systems (Information and Communication Theory, Geographic Information Systems, Global Position Systems, Applications)
  • Distributed Computer and Computer Networks Systems (Modeling and Analysis, Distributed and Wireless Systems, Distributed Servers, Parallel and Distributed Systems, Networks)
  • Analog and Digital Hardware Systems (Real-time Systems, Embedded Systems, Hybrid Embedded Systems, Mixed Signal Designs, Multi-media Systems)
  • Gaming and Entertainment Systems (Technology, Security, Design, Tools)
  • Biometrics System (sensors, integration, data analysis, verification techniques)
  • Bio-surveillance Systems (heterogeneous data sources, monitoring techniques, signal detection algorithms, privacy protection )
  • Photonics and Lighting Systems
  • System Engineering Standards, Modeling, Paradigms, Metrics, Testing, Management, Optimization, Simulation, Scheduling, Reliability and Fault Tolerant
  • Computer Assisted Medical Diagnostic Systems (single and multiple modality medical data analysis, expert systems, prompting systems, databases, performance evaluation)

Special Sessions:
We solicit proposals for special sessions and tutorials on related topics.
The due date for submission is February 20 2011.

Submissions:
We invite you to submit a paper (not exceeding 6 pages, font: Times New Roman 12, one column) for the purpose of reviewing by March 31, 2011. Paper should contain 5 keywords related to the scope of the conference. All papers are to be submitted in PDF format electronically to at http://www.icseng.com/submission/. Hard copies should be sent only if electronic submission is not possible. Please follow the ICSEng 2011 guidelines for more information on submission. Submission implies the willingness of at least one of the authors to register and present the paper. All papers will be peer reviewed by two independent referees of the International Program Committee of ICSEng 2011.

Important dates:
Papers due: March 31, 2011
Notification of acceptance: April 29, 2011
Camera-ready papers: June 10, 2011

Contact:
Conference Secretary, ICSEng 2011
Howard R. Hughes College of Engineering
University of Nevada Las Vegas
Las Vegas, NV 89154-4026, USA
email: secretary@icseng.com
URL: http://www.icseng.com/

CFP 17th Americas Conference on Information Systems

CALL FOR PAPERS / PARTICIPATION
17th Americas Conference on Information Systems (http://amcis2011.aisnet.org)
August 4-7, 2011,  Detroit, MI, USA

TRACK: Health Care IT
MINITRACK: The Business of Health

MINITRACK DESCRIPTION
As described in Connie Vance and Elaine Larson’s research, Leadership Research in Business and Health Care, most of the literature on health care and business leadership consists of anecdotal or theoretical discussion. Although management and leadership literature points out the fact that leadership styles can have a major influence on performance and outcomes, minimal transfer of this work to the health care system is evident.

The Business of Health is an essential element necessary to facilitate the knowledge transfer from science to the population.  Scientific discovery is only the first step, healthy health systems and policies are also an integral aspect of making sure that the science can deliver all the benefits it has to offer our societies.

With limited resources and capacity there is a need to ensure that economics, management and systems enhance our ability to deliver better outcomes in terms of improvements in quality of life and well-being.

Taking medical science from the laboratory to the patient requires innovative cost-effective, well-managed procedures and systems and this the key focus of the business of health.

Business academics working with medical scientists, health care professionals, and policy makers can make a real difference in terms of the ability to turn theory into practice to the benefit of society. In their extensive literature review, Vance and Larson found limited research on leadership and health care outcomes, such as changes in patient care or improvements in organizational outputs, and concluded that “in this era of evidence-based practice, such research, although difficult to conduct, is urgently needed”.

The Business of Health mini-track solicits papers that focuses on many traditional as well as contemporary healthcare management areas, including, but not limited to:
Understanding the success or failure of e-Health initiatives in different parts of the world
Value Driven e-health Solutions
Implementation and communication challenges of delivering health initiatives (e.g. vaccination)
Public health education
Patient-centered versus transaction-based healthcare services
Current or future capabilities of healthcare system to cope with pandemic outbreaks
Best practice models for volunteer health workers
Modeling and simulating (e.g. that of patient care processes)
Design and implementation of healthcare information systems
The business of illicit drug (e.g. tobacco or alcohol) consumption
Child health in developing countries
Economic drivers of health

SUBMISSION SITE
http://mc.manuscriptcentral.com/amcis2011

IMPORTANT DATES
Deadline for paper submissions: February 17, 2011
Final copy due: April 21, 2011

MINITRACK CHAIRS
Hossein S. Zadeh
hossein.zadeh@rmit.edu.au

Nilmini Wickramasinghe
nilmini.wickramasinghe@rmit.edu.au

Brian Corbitt
brian.corbitt@rmit.edu.au

TRACK CHAIRS
Guodong Gau, University of Maryland
Nirup Menon, George Mason University

Singapore update

Singapore Update:  The SSME Council in Singapore has been in existence since 2007 with all the universities, IDA and 25 industry partners.  WDA and SNEF are two recent government bodies who had further participated last year to support linkage to 300 over CEOs (as employers) as well as inclusion of service science competencies into the National Infocomm Competency Framework 2011.

IDA Singapore – National Infocomm Scholarship

IFORS 19th Conference on Global Economy and Sustainable Environment, Melbourne, Australia, 10-15 July 2011

IFORS

Call For Papers

Recent natural catastrophes and man-made crises have underscored the inter-connectedness of our world. Any upheaval leads to momentous reverberations across the globe with impacts well into the future.

Now more than ever, Operational Research is of strategic importance to address problems critical to the economy and the environment. Academics and practitioners are invited to share their knowledge, experience and insights on theory, methodology and application of operational research to issues of vital concern to the global community.

Opening Plenary
The Opening Plenary talk “Optimal Choice Sets: How tightly should we regulate?” will be given by Sir James Mirrlees, Trinity College, Cambridge, Nobel laureate in Economics 1996.

CFP extended – workshop in PA USA

International Workshop on Smart Services
and Network Management Applications in Next Generation Virtual Computing Networks

CALL FOR PAPERS

Industry Track

As part of
The 2011 International Conference on Collaboration Technologies and Systems (CTS 2011)

May 23 – 27, 2011
The Sheraton University City Hotel
Philadelphia, PA, USA

NEW Chesbrough BOOK combines service science and open innovation

Prof. Henry Chesbrough, Executive Director, Center for Open Innovation, Haas School of Business, UC Berkeley, is well known for his work on both open innovation (http://www.openinnovation.net) and service science.

On Jan. 18th 2011, his new book comes out combining the two “Open Services Innovation”.   Those interested in this topic may also enjoy the following:

(1) A brief introduction to the book (http://www.openinnovation.net/featured/to-innovate-think-of-your-business-as-a-service/)

(2) His forthcoming Sloan Management Review piece: (http://sloanreview.mit.edu/the-magazine/articles/2011/winter/52211/bringing-open-innovation-to-services/),

(3) A forbes.com Thought Leader interview with him (http://bit.ly/hmVMvI),

(4) An Amazon video of him discussing the book (http://www.vimeo.com/17699422), and

(5) A Bloomberg/BW debate on China’s rising innovation capability (http://bit.ly/gXVrow).

Press: Temasek Polytechnic and IBM Collaborate for Smarter Education with an IT Service Management Centre

Temasek Polytechnic and IBM Collaborate for Smarter Education with an IT Service Management Centre

The ITSM Centre will see 60 students, from the Diploma in Mobile & Network Services, groomed as techno-strategists graduate in 2012

Singapore, 5 January 2011 – Temasek Polytechnic (TP) and IBM Singapore today announced the launch of an IT Service Management (ITSM) programme which includes curriculum development and the establishment of an ITSM Centre, all of which will be carried out under the mentorship of IBM’s business and industry subject matter experts.

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