The submission deadline for refereed research papers have been extended to February 28, 2011. The submission deadline for non-refereed research abstracts and proposals for workshops, panels, tutorials, and symposia have been extended to March 30, 2011.
The 2011 Annual Meeting
of the
Art & Science of Service
June 8-10, 2011
IBM Research – Almaden
San Jose, California
Service Science in Developing Countries
The construction of the Service Science Track of the Annual INFORMS Meeting in Charlotte, NC is underway. We need session chairs and papers. Please consider participating in one of these capacities.
—
Ralph D. Badinelli, Professor, Virginia Tech; Secretary, SRII
Past Chair, INFORMS Service Science Section; ralphb@vt.edu
(540) 231-7688
Department of Business Information Technology
Pamplin College of Business 0235; Virginia Tech; Blacksburg, VA 24061
SERVICE SCIENCE Cluster
Deadline for Abstract Submission: May 16, 2011
We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2011 Annual Meeting.
The theme for the INFORMS Annual Meeting is TransfORmation – “a thorough or dramatic change.” Across the globe, industries are transfORming to create sustainable and innovative approaches to meet the fast-growing needs for natural resources, products and services. Our community is at the heart of this transfORmation, generating new ideas and technologies to enable this change.
In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry-led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as operations management, marketing, service research, information systems and computing, economics, and organization. Topics of interest include, but are not limited to:
The concepts, principles, paradigms, and theories of service science
Methodologies, modeling, techniques, and tools for service science
Service innovations and business transformation
Service management and marketing
Service operations and productivity
Service value networks
IT service, customer service, and service satisfaction
Service economics and pricing
Service engineering, systems, and computing
The dynamics of service-oriented system
Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (huangmh@ntu.edu.tw) before April 16 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online. As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 16. More information regarding the meeting and submission guidelines are available on http://meetings.informs.org/charlotte2011.
Roland T. Rust
Distinguished University Professor, University of Maryland
Vice President and President-Elect INFORMS Service Science
rrust@rhsmith.umd.edu
Ming-Hui Huang
Professor, National Taiwan University
Cluster Chair INFORMS Service Science
huangmh@ntu.edu.tw
Go here to read the article. at “Blogging Innovation”
Paul Hobcraft runs Agility Innovation, an advisory business that stimulates sound innovation practice, researches topics that relate to innovation for the future, as well as aligning innovation to organizations core capabilities.
Quote:
“What are the disciplines required to be mastered?
There is a real need to blend the exciting areas emerging from social sciences, drawing from the many disciplines of engineering schools and schools of science (operations, computer sciences, industrial design & system engineering) and finally the school of management (marketing, accounting, management of technology, operations and customers found from MBA programs) and a fair level of working experience and exposure across organizational problems and present disciplines.”
See the abstract here
Introduction of Service Systems Implementation
Haluk Demirkan, James C. Spohrer and Vikas Krishna
available at Springer of course
Graduate program link <http://www.ksri.kit.edu/graduate-program>
KSRI offers a new interdisciplinary graduate program “Service Research” with focus on Service Value Networks.
Look here: http://www.ksri.kit.edu/Upload/Users/jobs/2010-12-16-ksri-job-guest-proferssorship.pdf
The Karlsruhe Service Research Institute (KSRI) is an interdisciplinary research institute at the Karlsruhe Institute of Technology (KIT) in the area of Service Research.
From different perspectives, we investigate complex service systems where economic value is created jointly by multiple independent parties which act together efficiently through the systematic use of ICT.
In this context, KSRI continuously seeks to fill rotating positions for 3-6 month’s guest professorships in dedicated subfields of Service Research
Japan’s S3FIRE (Service Science, Solutions and Foundation Integrated REsearch) Program
http://www.ristex.jp/servicescience/EN/index.html
In fiscal 2010, Japan’s Science & Technology Research Institute of Science and Technology for Society (JST RISTEX) organization established the Service Science, Solutions and Foundation Integrated REsearch Program. The aim of the Program is to identify the specific or latent needs of society and use actual data and case studies to develop technologies and methodologies for solving problems based on a multidisciplinary approach, as well as pursue research designed to establish a “Service Science” research infrastructure.
“Product‐Service System Engineering: From Theory to Industrial Applications”
http://www.elsevierscitech.com/dronsite/COMIND-CfP-SergioCavalieri-Jan2011.pdf
Goal of the issue is to provide strategic frameworks conceptual and analytical models, and case studies that focus on the systematic development, design and implementation of Product-Service Systems.
Submissions to this Special section must represent original material that have been neither submitted to, nor published in, any other journal.
IMPORTANT DATES
Extended abstract (2 pages): March 15th 2011
Submission of full paper: June 30th 2011
Camera‐ready version: February 15th 2012
Publication of the Special Issue: Early Summer 2012
Guest Editors: Sergio Cavalieri, Giuditta Pezzotta, Yoshiki Shimomura
ITSqc directors, Bill Hefley and Jeff Perdue, will be presenting an overview of the eSourcing Capability Models and their use in Organizational Certification at the IAOP Outsourcing World Summit.
This tutorial for executives and senior sourcing professionals, will be held on Sunday afternoon, February 20, 2011. The Summit this year is being held at the Renaissance Esmeralda Resort, Indian Wells, CA. See this URL for more information:IAOP Outsourcing World Summit
The IAOP Outsourcing World Summit offers a great opportunity to learn about the latest in sourcing best practices and developments in global sourcing. ITSqc will be actively participating in this year’s Summit.
If you haven’t already registered for the Summit and this highly valuable tutorial, you can do so by clicking on “Workshops” where you will see the details and the link to register for this event.
Attend the 1st International Conference on Human Side of
Service Engineering, at Hilton hotel, Union Square, San Francisco, USA
Go to call here: http://www.ahfe2012.org/files/CFP_2012_24.pdf