IFORS 19th Conference on Global Economy and Sustainable Environment, Melbourne, Australia, 10-15 July 2011

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IFORS

Call For Papers

Recent natural catastrophes and man-made crises have underscored the inter-connectedness of our world. Any upheaval leads to momentous reverberations across the globe with impacts well into the future.

Now more than ever, Operational Research is of strategic importance to address problems critical to the economy and the environment. Academics and practitioners are invited to share their knowledge, experience and insights on theory, methodology and application of operational research to issues of vital concern to the global community.

Opening Plenary
The Opening Plenary talk “Optimal Choice Sets: How tightly should we regulate?” will be given by Sir James Mirrlees, Trinity College, Cambridge, Nobel laureate in Economics 1996.

CFP extended – workshop in PA USA

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International Workshop on Smart Services
and Network Management Applications in Next Generation Virtual Computing Networks

CALL FOR PAPERS

Industry Track

As part of
The 2011 International Conference on Collaboration Technologies and Systems (CTS 2011)

May 23 – 27, 2011
The Sheraton University City Hotel
Philadelphia, PA, USA

NEW Chesbrough BOOK combines service science and open innovation

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Prof. Henry Chesbrough, Executive Director, Center for Open Innovation, Haas School of Business, UC Berkeley, is well known for his work on both open innovation (http://www.openinnovation.net) and service science.

On Jan. 18th 2011, his new book comes out combining the two “Open Services Innovation”.   Those interested in this topic may also enjoy the following:

(1) A brief introduction to the book (http://www.openinnovation.net/featured/to-innovate-think-of-your-business-as-a-service/)

(2) His forthcoming Sloan Management Review piece: (http://sloanreview.mit.edu/the-magazine/articles/2011/winter/52211/bringing-open-innovation-to-services/),

(3) A forbes.com Thought Leader interview with him (http://bit.ly/hmVMvI),

(4) An Amazon video of him discussing the book (http://www.vimeo.com/17699422), and

(5) A Bloomberg/BW debate on China’s rising innovation capability (http://bit.ly/gXVrow).

Press: Temasek Polytechnic and IBM Collaborate for Smarter Education with an IT Service Management Centre

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Temasek Polytechnic and IBM Collaborate for Smarter Education with an IT Service Management Centre

The ITSM Centre will see 60 students, from the Diploma in Mobile & Network Services, groomed as techno-strategists graduate in 2012

Singapore, 5 January 2011 – Temasek Polytechnic (TP) and IBM Singapore today announced the launch of an IT Service Management (ITSM) programme which includes curriculum development and the establishment of an ITSM Centre, all of which will be carried out under the mentorship of IBM’s business and industry subject matter experts.

Continue reading ‘Press: Temasek Polytechnic and IBM Collaborate for Smarter Education with an IT Service Management Centre’ »

IFIP Interact in Portugal in September WORKSHOP

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Workshop on HCI concerns in Service Science and Design 2011 Edition
Software as a Service: A User Experience Design Perspective
In conjunction with IEEE SERVICES 2011 – The Seventh World Congress on Services  July 5-10, 2011, Washington DC, USA
INTERACT 2011 – 13th IFIP-TC 13 Conference on Human Computer Interaction September 5-9, 2011, Lisbon, Portugal
Workshop Focus
This workshop aims to explore the Human-Computer Interaction concerns and the engineering challenges of services and systems services. This year we focus on Software as a Service (SaaS) as a new approach to the design, deployment and management of software systems. SaaS is increasingly popular for its ability to simplify the deployment, customization while ensuring the sustainability of software applications. It has been reported that SaaS reduces customer acquisition and support costs. It also allows software developers and providers to support a wide range of customer experiences via a cloud computing platform and personalized user
interface.
The SaaS design and evaluation issues are considered to be one of the key areas to focus on for growth and innovation within local and global software engineering economy. Furthermore, as part of the emerging new discipline, service science and management (SSME), SaaS is crossing, and in some cases reshaping the HCI engineering discipline and traditional boundaries of the
whole field of software development. SaaS should be fully grounded in user-centric engineering to developing with and for people as well as for making SaaS useful, usable and accessible.
This workshop aims to be a forum for sharing engineering approaches and avenues to close the gaps between the emerging SSME and relevant design communities including HCI and software engineering.

WORKSHOP ORGANIZERS
Ahmed Seffah
Troyes University of Technology, France
Concordia University, Montreal Canada
Peter Wild
PaCT Laboratory Northumbria University,
United Kingdom

SoEA4EE CFP

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http://www.soea4ee.org/

Workshop  (to be held in conjunction with EDOC 2011 from 29th August to 2nd September 2011 in Helsinki, Finland.

Topics for Discussion
During the workshop we will discuss the following topics:
1. Alignment of the enterprise goals and strategy with the service-oriented enterprise architecture
– Which interdependencies exist between services and business strategy?
– Which concepts and methods are necessary to align services with the business strategy?
– Which new potentials to reengineer business processes are created by services?
– How are non-functional requirements derived from enterprise goals and strategy?
– How are services aligned with non-functional requirements?
– How are services aligned with compliance requirements?
– Are the compliance and governance requirements enforced using service-oriented enterprise architectures?
2. Design of service-oriented enterprise architecture
– How are business, software, platform and infrastructure services defined?
– How are business services assigned to business processes?
– How are business services assigned to non-functional requirements?
– How are service (value) nets -consisting of business, software, platform and infrastructure services- created?
– How does service-oriented enterprise architecture interrelate with cloud computing?
– How do meta-services differentiate for business, software, platform and infrastructure services?
– How are appropriate meta-services designed?
– Which phases do the lifecycle of business, software, platform and infrastructure services contain?
– How can the fulfilment of non-functional requirements be monitored?
– Which benchmarks and key performance indicators should be applied to services?
– Which approaches exist for the continual improvement of services?
3. Mapping of service-oriented enterprise architecture to enterprise resources
– Which resources are relevant for Service-oriented Enterprise Architecture?
– How are services mapped to enterprise resources?
– Which approaches exist to map services to resources?
– Which information system architectures are adequate for services?
– How can non-functional requirements be mapped to capacity planning of resources?

March 28 – 30 Arizona State U’s Services Leadership Insititute

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The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.
At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings:

  • Find out what your customers really expect
  • Learn how to develop quality service designs
  • Discover ways to deliver your services
  • Learn key principles of creating highly-profitable service offerings

As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.
Visit wpcarey.asu.edu/institute for complete details and to download the brochure.  Seats are selling out quickly so REGISTER today to ensure your spot and take advantage of early registration discounts.

Center program alumni and individuals from one of our Member Firms qualify for even greater discounts.
If you have program questions, please do not hesitate to call us at 480-965-6201 and reference “The Institute”.
Thank you and we hope to see you in March!
VIP Code: E-0-1