Case Studies in Service Innovation Workshop (CSSI’12)

26^th June 2012

In conjunction with 24th International Conference on Advanced Information Systems Engineering (CAiSE’12), Gdańsk, Poland http://www.caise2012.univ.gda.pl/

The workshop is organised by

Centre for Service Research, University of Manchester, UK

Informatics Research Centre, Henley Business School, UK

UK Chapter, Service Research and Innovation Institute (www.thesrii.org)

The aim of the workshop is to bring together contributions from researchers and practitioners to better understand service innovation through real life case studies. The workshop seeks to address the underlying theories, models, and tools that contribute to innovation, how it works in practice and how its impact is evaluated. The workshop will add to the wider understanding of how service innovation occurs and will seek to stimulate learning from one context to another.

In this workshop we are calling for real-life case studies of Service Innovation. Experience has shown that innovation may be driven by new architectures or information services but real business benefit is often not fully achieved without accompanying process innovation, organisational change or wider innovation management. The workshop will address the complexity of service innovation and hence contribute to a key objective of the CAiSE 2012 conference, that is, to illustrate the need for new transdisciplinary ways of thinking.

Case studies in Service Innovation can include but are not limited to the following areas:

• Innovation at the convergence of manufacturing and services
• Consumer led innovation or consumers as part of the innovation process
• Innovative services associated with sustainability and resource efficiency
• Service innovation in the public sector or voluntary sector
• Service innovation in education and government
• Technology led service innovation
• Service innovation that improves productivity and business performance
• Service innovation that improves the quality of life
• Example of small business service innovation

KEY DATES

Submission of the case for review                                                            March 11, 2012

Notification of acceptance                                                                           April 6, 2012

Final submission                                                                                               April 30, 2012

Workshop                                                                                                           June 26, 2012

SUBMISSION GUIDELINES

Papers should be submitted in PDF format via EasyChair https://www.easychair.org/conferences/?conf=cssi12. Submissions must conform to Springer’s LNCS format (see http://www.springer.com/computer/lncs?SGWID=0-164-6-791344-0) and should not exceed six (6) pages, including all text, figures and references.

Submissions should provide a description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself. It should also address how success was measured, what success has been achieved to date and links to further information and related references. The suggested contents of each submission are as follows:

• Background/Context
• The Opportunity
• Description of the Innovation
• How is success measured?
• What success has been achieved to date
• Links to further information

The workshop will be organised around five major themes each reflecting recognised sources of service innovation (see http://www.ssmenetuk.org/“>www.ssmenetuk.org). The five themes are:

Theme 1:       Business Model Innovation: Service innovation through new ways of creating, delivering or capturing value (economic, social, environmental or other types of value).

Theme 2:       The Organisation in its Environment: Service innovation through an organisation engaging beyond its own boundaries, for example through public private partnerships; sourcing knowledge externally; innovation networks; open or distributed innovation.

Theme 3:       Innovation Management within an Organisation: Service innovation through an organisation actively encouraging innovation within its own boundaries, for example through project teams, internal governance of innovation, methods or tools that stimulate innovation.

Theme 4:       Process Innovation: Service innovation through changes in service design and delivery processes, for example through consumer-led innovation or consumers as part of the innovation process, service operations management, educational processes.

Theme 5:       Technology Innovation: Service innovation through the use of technology, for example through ICT-enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, technology other than ICT.

Accepted cases will be included in the proceedings published by the workshop organisers and will be available at the SSMEnetUK website. The best and extended workshop papers will be published in a special issue of the http://www.igi-global.com/journal/international-journal-information-system-modeling/1157/” target=”_blank”>International Journal of Information System Modeling and Design; In addition, selected and extended papers will also be published in Service Science: Research and Innovations in the Service Economy http://www.springer.com/series/8080“>http://www.springer.com/series/8080 book series.

WORKSHOP ORGANISERS

Babis Theodoulidis (mailto:b.theodoulidis@manchester.ac.uk“>b.theodoulidis@manchester.ac.uk)

Centre for Service Research, Manchester Business School, University of Manchester, UK

Linda Macaulay (mailto:lindamacaulay2@btinternet.com“>lindamacaulay2@btinternet.com)

Centre for Service Research, Manchester Business School, University of Manchester, UK

Yin Leng Tan (mailto:y.l.tan@henley.reading.ac.uk“>y.l.tan@henley.reading.ac.uk)

Informatics Research Centre, Henley Business School, University of Reading, UK

PROGRAMME COMMITTEE

Youakim Badr, INSA Lyon, France

Pere Botella, Universita Polytecnica de Catalunya, Spain

Hansjoerg Fromm, Karlruhe Institute of Technology, Germany

Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan

Pedro Hidalgo, University of Chile, Chile

Kecheng Liu, Henley Business School, UK

Vaughan Michell, Henley Business School, UK

Ian Miles, Manchester Business School, UK

Hamid Motahari-Nezhad, Hewlett-Packard, USA

Steve Street, IBM Global Technology Services, UK

Marja Toivonen, VTT Technical Research Centre, Finland

Jennifer Wilby, Hull University Business School, UK

Hossein Seif Zadeh, Royal Melbourne Institute of Technology, Australia

Liping Zhao, University of Manchester, UK

—

Dr Yin Leng Tan

Business Informatics, Systems and Accounting | Henley Business School | University of Reading

Room G23, Whiteknights, Reading RG6 6UR, UK

t: +44(0)118 378 4032

The INFORMS Service Science section and the American Marketing Association’s Service Special Interest Group (SERVSIG) welcome proposals to host the 23rd Annual Frontiers in Service Conference in 2014.  At this point we just need an initial expression of interest, including the proposed venue, proposed conference co-chairs, and a brief summary of the institution’s and chairs’ past experience in hosting conferences.  A more detailed proposal will be solicited later from a select group of applicants.  The conference will likely be held in late June or early July of 2014. The conference has been held in several different countries around the world, but we anticipate that the 2014 conference will be held in the United States.  The Frontiers Conference is the world’s leading annual service research conference, and annually draws 200-300 attendees from 35-40 countries.  Presenting at the Frontiers Conference is highly selective, with fewer that half of all submissions being accepted.  The conference draws a lively mix of  both academics and practitioners, from a variety of backgrounds and functional disciplines.  The conference is sponsored by INFORMS, the AMA, and the University of Maryland’s Center for Excellence in Service.  The conference also typically has corporate and/or governmental sponsors–e.g., IBM is a major sponsor of the 2012 conference.  For more information about the Frontiers in Service Conference, see http://www.rhsmith.umd.edu/frontiersconference/.  To express interest or to get more information about hosting the 2014 conference, please contact Roland Rust at rrust@rhsmith.umd.edu.  We would like to receive initial expressions of interest by February 20.  For more information about the INFORMS Service Science Section, please contact Greg Heim at gheim@mays.tamu.edu, and for more information about AMA SERVSIG please contact Sabine Moeller at sabine.moeller@ebs.edu.

Roland T. Rust
Distinguished University Professor and David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service<br>
Executive Director, Center for Complexity in Business
Department of Marketing
Robert H. Smith School of Business
3451 Van Munching Hall
University of Maryland
College Park, MD  20742-1815
301-405-4300 TEL
301-405-0146 FAX
rrust@rhsmith.umd.edu
http://www.rhsmith.umd.edu

The new book covers the following topics:

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Call for Papers: Smart Applications for Smart Cities: New Approaches to
Innovation

Special issue of the Journal of Theoretical and Applied Electronic Commerce
Research

Guest Editors: Hans Schaffers, Carlo Ratti and Nicos Komninos

The Journal of Theoretical and Applied Electronic Commerce Research is planning
a special issue on Smart Applications for Smart Cities: New Approaches to
Innovation.

Cities are complex, networked and continuously changing social ecosystems,
shaped and transformed through the interaction of different interests and
ambitions. Ensuring employment, sustainable development, inclusion and quality
of life are important concerns. Infrastructures of cities, addressing these
concerns, comprise a diversity of services such as healthcare, energy,
education, environmental management, transportation and mobility, public safety.
Increasingly these services are enabled by broadband infrastructures, wireless
sensor networks, Internet-based networked applications, open data and open
platforms. The concept of “smart cities” has emerged during the last few years
to describe how investments in human and social capital and modern ICT
infrastructure and e-services fuel sustainable growth and quality of life,
enabled by a wise management of natural resources and through participative
government (Caragliu, Del Bo, Nijkamp).

However truly smart – and real – cities are driven bottom up by citizens and
organizations as innovators rather than by top down visions and plans that
ignore the innovative potential of grassroots efforts, while governments should
play the role of mediator bringing companies, research organizations and
creative people to work in concert (Ratti, Townsend). The connection between
smart environments and bottom-up innovation practices in the framework of cities
and urban agglomerations is the main focus of the Special Issue. In particular
we explore how collaboration platforms, embedded systems, open data, and
semantic web technologies sustain a new round of innovation driven by the
creativity of the population and the collective intelligence of collaboration.

The concept of Living Labs takes its point of departure in the consideration of
people as innovators, and envisions environments of open and user driven
innovation. As infrastructures and social networks become more advanced and
widespread, the role of the Internet as an enabler of city services has become
more important for urban development. Cities are increasingly assuming a
critical role as drivers of innovation in areas such as health, inclusion,
environment and business, a trend that will surely continue as more people and
devices will become part of the Future Internet even than are connected today.
Cities are increasingly becoming a living lab itself, a playground of innovation
and transformation.

In this landscape, different traditionally separated streams of scientific
research are coming together. New research challenges emerge in and across areas
such as urban development and spatial planning, network infrastructure,
technology platforms, services and applications, user behaviour, service
engineering, innovation theory and urban economics. Also new methodological
approaches to research and innovation emerge, such as design science, action
research, living labs methodologies, testbed methods and tools, which need a
more solid and empirically based foundation in theory as well as in practice.
This special issue aims to advance our understanding of the emerging or already
more mature research challenges at the cross point of the different areas
mentioned. Such understanding will help academics and practitioners to explore
new directions and generate knowledge and solutions towards smarter cities.

Subject Coverage
We specifically encourage papers related to user centered approaches for
innovation focusing on smart applications, aiming for a transformation towards
smarter cities. Papers may cover smart applications for smart cities, addressing
the participative design, implementation and validation aspects. We also solicit
methodologically oriented papers on new, non-traditional approaches to
citizen-centric innovation for smart cities. Particular topics to be addressed
might include, but are not limited to the following :
• User driven innovation facilitating participative urban development
• Innovation Labs facilitating urban planning, development and transformation
• Citizen participation in urban and regional planning and decision-making and governance
• Internet-enabled infrastructures, services and networked applications for smart cities
• Smart applications for innovation based on Internet of Things and Internet of Services paradigms
• Wireless sensor networks and smart sensor-based networked applications in urban areas
• Cloud computing, service models and smart city solutions enabling innovation
• Standardisation and open interfaces of smart city systems, platforms and applications
• Smart applications based on Semantic Web, Linked Data, Ontologies
• Infrastructures and applications for new public urban services such as water, energy, healthcare, environmental monitoring, traffic management, intelligent transportation, e-government
• Smart grids for utility infrastructures and services in urban areas
• E-work and e-business applications
• Design, implementation and evaluation of smart applications
• Case studies of user driven innovation for smart(er) cities.

Notes for Intending Authors

We are seeking original manuscripts on conceptual and methodological issues
related to qualitative research on e-marketing and online consumer behaviour, as
well as papers which report on the results of qualitative empirical research in
the field.

Submitted papers should not have been previously published nor be currently
under consideration for publication elsewhere.

Author guidelines can be found at http://www.jtaer.com/author_guidelines.doc.
All submissions will be refereed by at least three reviewers. Submissions should
be directed by email to hans.schaffers@aalto.fi with copy to ratti@mit.edu and
komninos@urenio.org.

For more information, please visit the following web site: http://www.jtaer.com.

Important dates

Full paper submission: 1 May 2012
Notification of acceptance: 1 July 2012
Revised submission: 1 August 2012
Final acceptance notification: 15 August 2012
Camera ready version of paper: 15 September 2012
Publication: December 2012

Guest Editors

Prof. Hans Schaffers
Aalto University School of Economics
Centre of Knowledge and Innovation Research (CKIR)
http://ckir.aalto.fi
E-mail: hans.schaffers@aalto.fi

Prof. Carlo Ratti
MIT
Senseable City Laboratory
http://senseable.mit.edu
E-mail: ratti@mit.edu

Prof. Nicos Komninos
Aristotle University of Thessaloniki
Urban and Regional Research Unit (URENIO)
http://www.urenio.org
E-mail: komninos@urenio.org