Professor of Service Operations. Applicants are sought with a research interest focusing on the design, management, and optimization of service systems. —————————- Prof. Dr. Raik Stolletz Chair of Production Management University of Mannheim      Phone: +49-621-181-1577 P.O. Box 10 34 62                  Fax:   +49-621-181- 1653 68131 Mannheim                  E-mail: Stolletz@bwl.uni-mannheim.de Germany                                  Web:   Stolletz.bwl.uni-mannheim.de