2012 INFORMS International Meeting, Beijing, China,
We would like to invite you to join CPMS, the Practice Section of INFORMS at the 2012 INFORMS International Meeting in Beijing,June 24-27, 2012, http://meetings2.informs.org/beijing2012/. The theme of the conference is OR/MS for a Sustainable World. We are interested in the papers that showcase the use of Analytics and Operational Reserach in Business and Service Management as well as in the emerging areas including Healthcare, Energy, and Sustainability. New applications related to Smart Building, Smart Transportation, Smart Grid, Smart IOT (Inernet of Things) and Cloud Management are also welcomed.
If you are interested in submitting a paper abstract or chair a session, please mail your first and last name, your email address, and the title of your paper or session to Dr. Grace Lin at gracelin@iii.org.tw before March 5. A session chair will need to invite three to four(perferred) presenters. You will then receive a confirmation for you to submit an abstract of less than 50 words to the conference website. The abstract submission deadline
is March 5, 2012 and authors’ deadline for final abstract changes is May 5, 2012.
The conference will be hosted by Tsinghua University and will take place at the National Convention Center in the Beijing Olympic Park. We look forward to seeing you in Beijing in June!
Best Regards,
Grace
—————————————————————-
Dr. Grace Lin, VP, Advanced Research Center
Institute for Information Industry, Taipei, Taiwan
INFORMS Fellow
Email:gracelin@iii.org.tw, Tel: (886) 2-6607-2900
Assistant: Purple Lin, Email: purplelin@iii.org.tw Tel: (886) 2-6607-2909
—————————————————————-
Dr. Grace Lin,  VP, Advanced Research Center
Institute for Information Industry, Taipei, Taiwan
INFORMS Fellow
Email:gracelin@iii.org.tw, Tel: (886) 2-6607-2900
Assistant: Purple Lin, Email: purplelin@iii.org.tw Tel: (886) 2-6607-2909
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CALL FOR PAPERS
The Fifth IEEE International Workshop on
Service Science and Systems (SSS’2012)

URL: http://compsac.cs.iastate.edu/workshop_details.php?id=43&ySSS 2012 – cfp

A joint event with COMPSAC’12
The 36th Annual IEEE International Computer Software
and Applications Conference

Izmir, Turkey, July 16 – 20, 2012

==========================================================

GOAL OF THE WORKSHOP:

Service sector forms a growing portion of world economy, accounting at the moment under 50% and around 70% of the total value adds in the developing and developed countries, respectively. Yet, this sector is still lagging behind other industry sectors, such as manufacturing, in terms of overall productivity. The advent of the Internet shortens the distance between service providers, service suppliers, service consumers which, coupled with the ever-increasing computing power, has become a key driver in brewing a new wave of business and technical models, promising to boost the productivity in the service sector.

A full End-to-End (E2E) service cycle covers stages of service creation, marketing, delivery, management and evolution. It is only recently that the importance of examining the scale, complexity and interdependence of service systems, in the lights of globalisation, demographic changes and technology developments, have been highlighted, calling for actions from education, research, business and government alike. A first symposium on service Science, Management and Engineering and a first international conference on service science were held in Cambridge (2007) and Beijing (2008) respectively.

Service science is still in its infancy, existing main driving forces in this area are from traditional hardware and software vendors who, while possessing tremendous knowledge and experience in computing, are restricted in the width and depth of visions in service applications. This workshop intends to fill the gap; in particular, it examines key stakeholders in the service cycles and sees how modern technologies can help boost productivity of the stakeholders.

Following the successful running of BINDIS’08,  BINDIS’09, BINDIS’10 and SSS’11 that were held in Turku, Seattle, Seoul and Munich, we now continue to run the fifth in a series in Izmir, Turkey, 2012.

The workshop will act as a unique forum to

– Review key stakeholders, activities in service cycles,
– Identify relevant modern technologies that can help boost service cycles,
– Examine novel service systems and applications in a variety of service industries.

THEME AND SCOPE OF THE WORKSHOP:

The workshop will bring together researchers and practitioners to share research results, advances and practical experience related to service science and systems, with focus on tackling barriers towards maintainability, scalability, reliability, interoperability, comprehensibility, usability, controllability, sustainability, profitability and productivity in the service cycles. Topics of interest include, but are not limited to:

– Service creation and evolution
o SaaS, PaaS, IaaS
o Service repository and reuse
o Service oriented architecture, analysis and design
o Service conceptual modelling, composition and orchestration
o Service design and testing methodologies
– Service marketing
o Market detection and segmentation
o Demand forecasting and resource planning
o Service directory, semantics, pragmatics, markup and matchup
o Social network and recommendation
o Economic models for service market
– Service delivery, management and improvement
o Service-level agreement, measurement and optimisation
o Service automation and productivity improvement
o Service process simulation, analysis and problem solving
o Green computing and sustainable service
– Technology-enabled services and case studies
o Cloud computing
o Education, community, health, government, enterprise, professional, outsourcing, etc.
o Service standardization
o Product servitization

PROGRAM COMMITTEE:

Ezendu Ariwa, London Metropolitan University, UK
Lianne Bodenstaff, University of Twente, The Netherlands
Darek Ceglarek, University of Warwick, UK
Shu-Ching Chen, Florida International University, USA
Xiaochun Cheng, Middlesex University, UK
Tang Loon Ching, National University of Singapore, Singapore
Nam Wook Cho, Seoul National University of Technology, Korea
Shuo-Yan Chou, National Taiwan University of Science and Technology
Jen-Yao Chung, IBM Research, USA
Raymond P. Fisk, Texas State University, USA
Genady Grabarnik, IBM Research, USA
Remigijus Gustas, Karlstad University, Sweden
Sandeep Karamongikar, Infosys Technologies, India
Kwang-Jae Kim, Pohang University of Science and Technology, Korea
Yang Li, BT Research & Technology, UK
Xiaodong Liu, Napier University, UK
Zongwei Luo, Hongkong University, China
Daihwan Min, Korea University, Korea
David Mulligan, National University of Ireland (Galway), Ireland
Andy Neely, Cambridge University, UK
Christos Nikolaou, University of Crete, Greece
William Song, Durham University, UK
Daoping Wang, University of Science and Technology Beijing, China
Hongbing Wang, Southeast University, China
Jijiang Yang, Tsinghua University, China
Kongyu Yang, Beijing Information Science and Technology University, China
Kun Yang, Essex University, UK
Wan Chul Yoon, KAIST, Korea
Muhammad Younas, Oxford Brookes University, UK
Ming Yu, Tsinghua University, China
Lin Zhang, BeiHang University, China
Yong Zhang, Tsinghua University, China

IMPORTANT DATES:

March 19, 2012    Deadline for paper submission
April 9, 2012     Decision notification (electronic)
May 2, 2012       Camera-ready copy and author registration due

SUBMISSION AND REVIEW:

Original papers will be considered. All submitted papers will be reviewed by the program committee according to its originality, significance, correctness, presentation, and relevance. We encourage authors to present position papers on practical studies and experiments, critiques of existing work, emerging issues, and novel ideas under development. Both draft and camera-ready papers must be submitted electronically via the SSS 2012 Submission Page (http://myreview.cs.iastate.edu/SSS2012/). Manuscripts will be limited to six pages for regular/invited paper, four pages for short paper, two pages for fast abstract and position statement including all figures, tables, and references. Extra page charges apply. Please consult COMPSAC Paper Submission page for proper naming convention. The format of submitted papers must follow the IEEE conference proceedings guidelines (i.e., 8.5″ x 11″, Two-Column Format (PDF, DOC); Layout Guide (PDF, DOC)).

All accepted papers will be published in the electronic conference proceedings by the IEEE Computer Society, indexed through INSPEC and EI Index (Elsevier’s Engineering Information Index), and automatically included in the IEEE Digital Library. At least one of the authors of each accepted paper must register as a full participant of COMPSAC for the paper to be included in the proceedings. Each accepted paper must be presented in person by an author.

Authors of a selection of best papers from SSS 2012 will also be invited to submit extended versions of the papers to a special issue of a major international journal.

WORKSHOP CO-CHAIRS:

Dr. Yang Li
British Telecom, UK
Email: yang.li@bt.com

Prof. Jijiang Yang
Tsinghua University, China
Email: yangjijiang@tsinghua.edu.cn

Prof. Kwang-Jae Kim
Pohang University of Science and Technology, Korea
Email: kjk@postech.ac.kr

Prof. Shuo-Yan Chou
National Taiwan University of Science and Technology
Email: sychou2@mac.com

Dear Colleagues,
We are still looking for submissions, even if you did not give us a
notice of interest by the 15th.  Please also note that the CFP
includes application-level protocols: I would like to emphasize these
three CFP bullets:
. Policies and protocols for cloud computing and enterprise management
. New technologies for policy and protocol enforcement
. New protocol support requirements for likely future applications

The first bullet would include any novel support for cloud support
based on some kind of protocol necessary for a distributed approach.
The second includes technologies for checking that protocols meet
policy requirements in systems.
The last bullet item is fairly inclusive and would include, e.g.,
networked systems that acheive homeostasis based upon cellular automata.

Best regards,
Charles Petrie

Future Internet Protocols

Final submissions due: 1 March 2012
Publication date: November/December 2012

Please email the guest editors a brief description of
the article you plan to submit:
Charles Petrie <petrie@stanford.edu>
Oliver Spatscheck <spatsch@research.att.com>
(Please use this subject line
CFP: Special issue of IEEE Internet Computing on “Future Internet Protocols”  (keyword: Berlin))

The Internet is based upon a set of layered protocols, their servers,
and architectures that support them. The Internet has now evolved
far beyond the original TCP/IP protocol and architecture (see
Peering column by Oliver.) Application protocols have similarly
evolved as evidenced by HTML.5.   Future applications and basic
usage will require significant changes, however, a clean slate
approach is not likely to be adopted making a feasible migration path
a must for any new proposal.

This issue explores the current and near-future evolution of the
Internet in terms of its supporting protocols and policies.  Topics
include new Internet and application protocols, and application
requirements.  Examples of topics include:

. High-latency tolerant TCP (also for mobile environments)
. TCP replacement protocols
. Beyond HTML 5.0
. Virtualization of Networks
. Requirements for app management
. Smart Routers
. Policies and protocols for cloud computing and enterprise management
. New technologies for policy and protocol enforcement
. New protocol support requirements for likely future applications

Submissions should report results, with strong technical content, that
make novel contributions to Internet engineering or science and show
an evaluation of the results.  Proposals for new systems must at least
be prototyped and evaluated, and be so promising that the relatively
early work warrants publication.  Speculative proposals will be
rejected by the editors and not be reviewed. (Controversial speculation
should be submitted to one of our columns, such as “Peering”.)

For questions, please contact the guest editors of this
special issue.

All submissions must be original manuscripts of fewer than 5,000
words, focused on Internet technologies and implementations. Longer
submissions will be rejected and not reviewed.

Some books used in teaching aspects of service science: Please add yours below

New in 2016 – see Fundamentals of Service Systems
Editors: Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (Eds.)

1. The Service-Dominant Logic of Marketing: Dialog, Debate, And Directions
Robert F. Lusch (rlusch@eller.arizona.edu), Stephen L. Vargo
http://www.amazon.com/Service-Dominant-Logic-Marketing-Dialog-Directions/dp/076561491X

2. Service Management: Operations, Strategy, Information Technology
James Fitzsimmons (James.Fitzsimmons@mccombs.utexas.edu)
http://www.amazon.com/Service-Management-Operations-Information-Technology/dp/0077228499

3. Understanding Service Businesses Applying Principles of Unified Services Theory, Edition: 2
Scott Sampson (ses3@sampson3.byu.edu)
http://www.amazon.com/Understanding-Businesses-Applying-Principles-Services/dp/0471210501

4. Services Marketing
Valarie Zeithaml (valariez@unc.edu), Mary Jo Bitner, Dwayne Gremler
http://www.amazon.com/Services-Marketing-Valarie-Zeithaml/dp/0073380938

5. Services Marketing (7th Edition)
Christopher H Lovelock, Jochen Wirtz (jochen@nus.edu.sg)
http://www.amazon.com/Services-Marketing-7th-Christopher-Lovelock/dp/0136107214

6. Testing 1 – 2 – 3: Experimental Design with Applications in Marketing and Service Operations
Johannes Ledolter (johannes.ledolter@wu.ac.at), Arthur Swersey
http://www.amazon.com/Testing-Experimental-Applications-Marketing-Operations/dp/0804756120

7. Introduction to Service Engineering
Waldemar Karwowski (wkar@mail.ucf.edu), Gavriel Salvendy
http://www.amazon.com/Introduction-Service-Engineering-Waldemar-Karwowski/dp/0470382414

8. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Ching M. Chang (cmchang@buffalo.edu)
http://www.amazon.com/Service-Systems-Management-Engineering-Differentiation/dp/0470423323

9. Service Is Front Stage: Positioning Services for Value Advantage
James Teboul (james.TEBOUL@insead.edu)
http://www.amazon.com/Service-Front-Stage-Positioning-Advantage/dp/0230006604/

10. Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
Robert C. Ford (rford@bus.ucf.edu), Michael C. Sturman, Cherrill P. Heaton
http://www.amazon.com/Managing-Quality-Service-Hospitality-Organizations/dp/1439060320

11. Web Services: Principles and Technology
Michael Papazoglou (M.P.Papazoglou@uvt.nl)
www.amazon.com/Web-Services-Principles-Michael-Papazoglou/dp/0321155556

12. Engineering Long-Lasting Software: An Agile Approach Using SaaS and Cloud Computing
David Patterson (pattrsn@cs,Berkeley.edu), Armando Fox
http://www.amazon.com/Engineering-Long-Lasting-Software-Computing-ebook/dp/B006WU5G4C

13. Service Management For Dummies
Judith Hurwitz (author.request@hurwitz.com), Robin Bloor, Marcia Kaufman, Fern Halper
http://www.amazon.com/Service-Management-Dummies-Judith-Hurwitz/dp/0470440589

14. Managing Services: Using Technology to Create Value
Mark M. Davis (MDAVIS@bentley.edu), Janelle N. Heineke
http://www.amazon.com/Managing-Services-Using-Technology-Create/dp/0072464267

15. Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints
John Arthur Ricketts (jaricke@us.ibm.com)
http://www.amazon.com/Reaching-Goal-Goldratts-Constraints-paperback/dp/0132565412

16. Service Science
Mark S. Daskin (msdaskin@umich.edu)
http://www.amazon.com/Service-Science-Mark-S-Daskin/dp/0470525886

17. Service Science: Concepts, Technology, Management
Harry Katzan Jr (katzanh@savannahstate.edu)
http://www.amazon.com/Service-Science-Concepts-Technology-Management/dp/0595525199

18. Facilities Change Management
Edward Finch (E.Finch@salford.ac.uk)
http://www.amazon.com/Facilities-Change-Management-ebook/dp/B006O1LA6W

19. Urban Operations Research
Richard C. Larson (rclarson@mit.edu), Amedeo R. Odoni
http://www.amazon.com/Urban-Operations-Research-Richard-Larson/dp/0975914634

20. Game Theory and Public Policy
Roger McCain (mccainra@drexel.edu)
http://www.amazon.com/Theory-Public-Policy-Roger-McCain/dp/1849805717

21. Service Design and Delivery
Mairi Macintyre (M.Macintyre@warwick.ac.uk), Glenn Parry, Jannis Angelis
http://www.springer.com/computer/swe/book/978-1-4419-8320-6

22. Operations Management for Competitive Advantage
Richard Chase (Rchase@marshall.usc.edu), F. Robert Jacobs, Nicholas J. Aquilano
http://www.amazon.com/Operations-Management-For-Competitive-Advantage/dp/0073121665

23. Information Systems: The Foundations of e-Business
Steven Alter (stevenalter@comcast.net)
http://www.amazon.com/Information-Systems-Foundation-E-Business-Edition/dp/0130617733

24. The Work System Method: Connecting People, Processes, and IT for Business Results
Steven Alter (stevenalter@comcast.net)
http://www.amazon.com/The-Work-System-Method-Connecting/dp/0977849708

25. Operations Management: Integrating Manufacturing and Services
Mark M.Davis (MDAVIS@bentley.edu) and Janelle Heineke
http://www.amazon.com/Operations-Management-Integrating-Manufacturing-Services/dp/0072994355

26. Principles of Operations Management
Jay Heizer (jheizer@tlu.edu) and Barry Render
http://www.amazon.com/Principles-Operations-Management-Student-Edition/dp/0136014895

27. Economics, Organization, and Management
Paul Milgrom (milgrom@stanford.edu, checpaul@milgrom.net) and John Roberts
http://www.amazon.com/Economics-Organization-Management-Paul-Milgrom/dp/0132246503

28.  Handbook of Service Science (Service Science: Research and Innovations in the Service Economy)
Paul P. Maglio (pmaglio@us.ibm.com), Cheryl A. Kieliszewski, James C. Spohrer
http://www.amazon.com/Handbook-Service-Science-Research-Innovations/dp/144191627X

29. 
The Science of Service Systems
Haluk Demirkan (haluk.demirkan@gmail.com), James C. Spohrer and Vikas Krishna

http://www.springer.com/computer/swe/book/978-1-4419-8269-8

30. 
Service Systems Implementation
Haluk Demirkan (haluk.demirkan@gmail.com), James C. Spohrer and Vikas Krishna

http://www.springer.com/computer/swe/book/978-1-4419-7903-2

31. 
Service Science, Management, and Engineering: Theory and Applications
Gang Xiong (gang.xiong@ia.ac.cn), Zhong Liu, Xiwei Liu, Fenghua Zhu, Dong Shen

http://www.amazon.com/Service-Science-Management-Engineering-Applications/dp/0123970377

32. 
Service Science: Examining the Socio-Technical Dynamics of Public Sector Service Network Innovation
Noel Carroll (noel.carroll@dcu.ie)

http://www.amazon.com/Service-Science-Examining-Socio-Technical-Innovation/dp/3844309357

33.
Dynamic Capabilities & Strategic Management: Organizing for Innovation and Growth
David J. Teece (DTeece@brg-expert.com)

http://www.amazon.com/Dynamic-Capabilities-Strategic-Management-Organizing/dp/0199691908

34.
Creating New Markets in the Digital Economy: Value and Worth
Irene Ng (irene.ng@wmg.warwick.ac.uk)

http://www.cambridge.org/us/academic/subjects/management/entrepreneurship-and-innovation/creating-new-markets-digital-economy-value-and-worth?format=PB

35.
Service Thinking: The Seven Principles to Discover Innovative Opportunities
Hunter Hastings (hhhastings@gmail.com) and Jeff Saperstein (sapermktg@earthlink.net)

http://groupcvc.com/service-thinking-book/

In the comments section below, please add your favorite books for teaching aspects of service science.  If you know the first authors email, please include it.  We are a preparing a survey to help identify recommended books for each of 169 locations in the service science systems-disciplines framework. Thank-you for your assistance.

ABSTRACT SUBMISSION DEADLINE EXTENDED

INFORMS/Beijing 2012 paper abstracts due by March 5, 2012

Update: Please take a moment to visit the INFORMS/Beijing 2012 conference website if you haven’t recently done so (in particular the page that features the four plenary speakers). Several of the plenary talks are on issues of interest to Service Science members.

http://meetings2.informs.org/beijing2012/index.html
http://meetings2.informs.org/beijing2012/plenaries.html

2012 INFORMS International Meeting, Beijing, China

We would like to cordially invite you to join the Service Science Section at the 2012 INFORMS International Meeting in Beijing, the capital of China with over 5,000 years of history and many historic sites to visit. Beijing is one of the most visited locations in the world. Every year millions of people visit Beijing to see the capital of China, a fast changing metropolitan city of old and new. Beijing is a sleepless city, so you can easily find something for you at any time for whatever you like.

The theme for INFORMS International Beijing 2012 is “OR/MS for a Sustainable World.” Across the globe, industries are creating sustainable approaches to meet contemporary needs for natural resources, products and services. The Service Science community is at the heart of this development, generating new ideas and technologies to enable this change. The meeting will be held June 24-27 at the National Convention Center. The conference is under the leadership of Jian Chen, Tsinghua University, as General Chair.

We would like to invite you to submit a paper abstract for the Service Science Cluster at this meeting.

To submit a paper abstract, please mail your first and last name, email address, and the title of your abstract or session to the Service Science Cluster Review Coordinator – Gregory Heim (gheim@mays.tamu.edu). You will receive a confirmation for you to submit the abstract information online. As an author, you will need to submit a short abstract (50 words) to the conference website by March 5, 2012. More information regarding the meeting and submission guidelines is available at: http://meetings2.informs.org/beijing2012/callforpapers.html.

Thank you for your support of the Service Science Section. We look forward to seeing you in Beijing!

Greg

Gregory Heim
Associate Professor
Mays Research Fellow
Department of Information & Operations Management
Mays Business School at Texas A&M University
320 Wehner Building, 4217 TAMU
College Station, TX 77843-4217
http://www-info.tamu.edu/
gheim@mays.tamu.edu
979.845.9218
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Dear Service Science Section colleagues,

The Service Science Section will sponsor a cluster of research sessions at the INFORMS 2012 Annual Meeting in Phoenix, Arizona, October 14-17, 2012. If you would like to serve as a Session Chair and organize a sponsored session for the Service Science Section cluster, please contact Greg Heim (gheim@mays.tamu.edu).

The aims of the Service Science Section fit well with the theme of the meeting, INFORMATICS RISING, which blends the growing role of OR/MS techniques for understanding natural and artificial systems and couples them with computing and communication technologies to drive decision making to enrich lives and enhance our professional activity. Key thematic areas for the conference include healthcare delivery, security, global enterprise, sustainability, and education as well as the underlying tools of the profession.

Again, if you would like to chair a session, please contact Greg Heim (gheim@mays.tamu.edu) as soon as you have identified a tentative topic focus for the intended presentations in your session.

The deadline for authors to submit abstracts is May 15, 2012.

For more details about the Phoenix conference, please visit the conference website at: http://meetings2.informs.org/phoenix2012

Sincerely,

Gregory Heim
Associate Professor
Mays Research Fellow
Department of Information & Operations Management
Mays Business School at Texas A&M University
320 Wehner Building, 4217 TAMU
College Station, TX 77843-4217
http://www-info.tamu.edu/
gheim@mays.tamu.edu
979.845.9218
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Service-science-section mailing list
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