Anything to do with books, synopses, reviews, recommendations
Service Innovation in Cities: More and more stakeholders agree – we need to focus on urban sustainability and service innovation. Cities, Universities, Companies, are convening to declare their challenges, intentions, solutions, and most of all trigger discussion of future opportunities for co-creating value together. http://www.amiando.com/livinglabsglobalcopenhagen.html I am especially interested in the work of Prof. David …
Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher. Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service …
Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst Looking forward to reading that soon. The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.” Service system entities use …
“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010) ISBN: 978-0-470-42332-5, Hardcover — the flier Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on …
Continue reading ‘New book by Carl Chang – University at Buffalo’ »
Order from Springer: http://www.springer.com/business+%26+management/operations+research/book/978-1-4419-1627-3 OR from Amazon http://www.amazon.com/Handbook-Service-Science-Research-Innovations/dp/144191627X/ref=sr_1_1?ie=UTF8&s=books&qid=1273594163&sr=1-1
Chang, CM (2010) Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley. NY, NY. The content is well organized from the 1. introduction and then the transition into engineering management (2. planning, 3. organizing, 4. leading, 5. controlling) to business fundamentals (6. cost accounting, 7 financial accounting, 8. marketing management) to leadership …
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The book takes a strongly managerial perspective, yet is rooted in solid academic research. Each of the 15 chapters has been revised and features latest academic research, recent advancements in technology and vivid examples. New chapter summaries in bullet-point format provide a quick overview of each chapter’s core concepts and messages. Download sample chapters on …
Table of Contents Chapter 18 “Collaborative Innovation and Service Systems” by Nicholas Donofrio, Calline Sanchez, and Jim Spohrer “This collection of essays provides compelling arguments for the need of an engineering education that prepares engineers for the problems of the 21st century. Following the National Academy’s report on the Engineer of 2020, this book brings …
Order by Feb. 1, 2010 and receive a 20% off list price on any books in the SSRI series. Discount CODE: E30461 – you must use this code to receive the 20% discount Handbook of Service Science, Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.) 750 pages, ISBN: 978-1-4419-1627-3, $159.00 20% discount: $127.20 …
Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press. Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA. Fitzsimmons & Fitzsimmons (2003) Service Management http://highered.mcgraw-hill.com/sites/0072823739/information_center_view0/; New York, NY: McGraw-Hill. Hefley and Murphy. (Eds) (2008) Service Science, Management …
Continue reading ‘Some favorite Service Science Books; what are yours?’ »