Archive of posts filed under the Books category.

Anything to do with books, synopses, reviews, recommendations

Some favorite Service Science Books; what are yours?

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Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press. Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA. Fitzsimmons & Fitzsimmons (2003) Service Management http://highered.mcgraw-hill.com/sites/0072823739/information_center_view0/; New York, NY: McGraw-Hill. Hefley and Murphy. (Eds) (2008) Service Science, Management …

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Redbook for CIO’s

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redbooks In June, we published a white paper entitled Education for a Smarter Planet – The Future of Learning. This thought leadership document has resonated well with our education clients and has provided the basis for executive level discussions about the value IBM can provide in transforming education systems around the world.