The Handbook of Service Science is published Posted by Wendy Murphy on 11 May 2010, 11:05 am Order from Springer: http://www.springer.com/business+%26+management/operations+research/book/978-1-4419-1627-3 OR from Amazon http://www.amazon.com/Handbook-Service-Science-Research-Innovations/dp/144191627X/ref=sr_1_1?ie=UTF8&s=books&qid=1273594163&sr=1-1