NEW book The Science of Service Systems
http://www.springer.com/978-1-4419-8269-8 Demirkan, Haluk; Spohrer, James C.; Krishna, Vikas (Eds.) 1st Edition., 2011, XXIV, 358 p.
Archive of posts filed under the Books category.
Anything to do with books, synopses, reviews, recommendations
Textbook New Edition: Who Shall Live? Health, Economics, and Social Choice
“In this classic book, Professor Victor Fuchs draws on his deep understanding of the strengths and limitations of economics and his intimate knowledge of health care institutions to help readers understand the problems every nation faces in trying to allocate health resources efficiently and equitably. In a new Introduction to the second expanded edition, Professor …
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NEW BOOK!! #3 in the series from Springer: Introduction of Service Systems Implementation
See the abstract here Introduction of Service Systems Implementation Haluk Demirkan, James C. Spohrer and Vikas Krishna available at Springer of course
The Kauffman Foundation Series on Innovation and Entrepreneurship
“The Kauffman Foundation Series on Innovation and Entrepreneurship features books by leading scholars from a wide range of academic disciplines and perspectives on topics related to economic growth and the expansion of human welfare.” “The series is a collaborative effort between the Kauffman Foundation, Princeton University Press, and the Berkley Center for Entrepreneurial Studies at …
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NEW Chesbrough BOOK combines service science and open innovation
Prof. Henry Chesbrough, Executive Director, Center for Open Innovation, Haas School of Business, UC Berkeley, is well known for his work on both open innovation (http://www.openinnovation.net) and service science. On Jan. 18th 2011, his new book comes out combining the two “Open Services Innovation”. Those interested in this topic may also enjoy the following: (1) …
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The $300 House and new book
The 300 dollar house challenge Book: Collaboration and Co-Creation: New Platforms for Marketing and Innovation The book uses a variety of case studies and stories involving companies, organizations, and individuals, such as Unilever, Hallmark, NASA, Electrolux, Nokia, P&G, BMW-Mini, Blizzard Entertainment, Frito-Lay, Susan G. Komen for the Cure, Ellen Degeneres, and IBM to demonstrate how …
Service Engineering book – new!
Introduction to Service Engineering Gavriel Salvendy (Editor) (Purdue Univ.), Waldemar Karwowski ISBN: 978-0-470-38241-7 Hardcover 672 pages January 2010, ©2010
Service Science and Logistics Informatics: Innovative Perspectives
“Service Science and Logistics Informatics: Innovative Perspectives” – the title of this book combines the three major challenges in modern logistics and supply chain management; Services, informatics and innovation. These enablers influence mainly the success of business logistics both on a regional level as well as on an international level. They have to be designed …
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Chapter Review HANDBOOK of SERVICE SCIENCE
from my colleague Raymund Lin, PhD of Taiwan Winning the Service Game, Revisiting the Rules by Which People Co-Create Value This chapter emphasizes people (customers, employees, managers) in the context where consumer services are produced and delivered. It is argued that people are still a prominent key to success in service and that should be …
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Amazing people
Some of the Amazing People I Know: Many people amaze me — let me give two examples — one outside IBM and one inside IBM. Outside IBM, one person who is a constant source of wonder to me for his energy and activities is Prof. Jay Kandampully Ohio State University, Professor of Services Management , …