Service in Abnormal Conditions. Steve Baron (UK, University of Liverpool) and Gary Warnaby are developing a fascinating sub-area in the emerging service science area that they call “service in abnormal conditions.” Steve recently presented at the Frontiers in Service Conference in Karlstad Sweden, and I quote a bit of their abstract: “As we write this …
Defining What is a Holistic Service System: I am looking for ideas about what is a good definition for a holistic service system. My own definition is to first offer some examples: cities, universities, luxury resort hotels. And then mention that holistic service systems are a type of system of service systems (service network), that …
Academic Discipline Growth and Management of Technology (MOT): Prof. Yasser Hosni (US University of Central Florida) is the President of the International Association for Management Of Technology (IAMOT). He recently invited me to serve as a member of IAMOT’s Management of Technology Accreditation Board (MOTAB). Prof. Tarek Khalil (Egypt Nile University and US University of …
Shorts: Handbook of Service Science: http://www.springerlink.com/content/n820995328410k61/ Grand Challenge in Service (Cambridge UK 21-26 Sept 2010) http://www.ifm.eng.cam.ac.uk/service/events/serviceweek/ Andy Neely (UK Cranfield/Cambridge) AIM Research http://aimresearch.org/ Future Skills https://service-science.info/wp-content/uploads/2010/05/2010_02-IBM-SSME-final.pdf Citizens Collaboration & Co-Creation in Public Service Delivery (COCKPIT) (EU) http://www.cockpit-project.eu/ Ann-Charlotte Plogner (Sweden) provided a heads up on the Executive Management Group for Service Tourism Service – Paris …
Understanding Luxury Hotels as Holistic Service Systems: Kim Grange, VP Facilities, Venetian Resort Hotel Casino has an interesting job, and thinks about the Venetian as a city within a city. Holistic service systems are a type of system of systems or service network, that includes transportation, water/air, food, energy, communications, buildings, retail, finance, health, education, …
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Governance Service Systems and Understanding California Counties: I am continuing my education on the topic of California Counties, by studying the material at http://www.counties.org/default.asp?id=110. Local universities are very important to counties (most county employees graduate from local universities, and counties are often very high up on the list of largest employers in cities within counties). …
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In search of the most innovative MBA student team in the world: More and more student competitions are a way to align university, industry, and government on important themes. Singularity University is producing a lot of interesting project plans with the goal of creating projects that could change the world (http://singularityu.org/programs/graduate-studies-program/gsp-09/team-projects/) Winners of competitions may …
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Service Science in Australia: Andrew Dingjan (Australia CSIRO), who is the CSIRO Services Science Network Leader and General Manager, Business & Commercialisation, recently ran CSIRO’s first Services Science Network conference … I was able to join via telepresence, and the event website should be available soon. Hossein Zadeh (Australia RMIT) and Jay Hannon (Australia IBM) …
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The family as a key type of service system: In my AMA SERVSIG keynote one of the questions was about families as a fundamental type of service system – my talk looked at cities, universities, and businesses as more recent (in the last 10,000 years of human history) types of service systems. Evert Gummesson, University …
Japan Service Science. Yuriko Sawatani, Fellow, Service Science, Management and Engineering, Japan Science and Technology Agency (JST) recently provided me with an update on JST’s approach to developing a theory of service systems as well as improved service system implementations. Many proposals are currently being evaluated for funding. Aligning universities, cities, and IBM to promote …