I really like this short video that Matti Kokkala at VTT sent me: short video we made about the Service Science & Business Network, see http://www.vtt.fi/img/video/vtt_ssb.wmv (in Finnish, English subtitles). On the theme of short – here is also an updated short presentation – I probably should add a slide after # 5 and # …
Governance Within The Lines: How many different types of service system entities exist in the world. From a service science perspective, it is important to know about the many, many different types of service system entities, because they can own property and take legal actions in the world in many different ways. From a governance …
Where We are Losing: The 2010 State of the Future report has just been released by the Millennium Project (http://www.millennium-project.org). I urge you all to read it soon. I especially think the service science community needs to engage in understanding where we (as an instrumented, interconnected, and intelligent planetary community) are losing: fewer people voting, …
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Defining What is a Holistic Service System: I am looking for ideas about what is a good definition for a holistic service system. My own definition is to first offer some examples: cities, universities, luxury resort hotels. And then mention that holistic service systems are a type of system of service systems (service network), that …