From Steve Kwan, this update: As some of you already know, Managing Service Quality (MSQ) will be retitled, becoming the Journal of Service Theory and Practice (JSTP) from the next volume (2015). This is now reflected in some of the journal content, including the website portal via which manuscripts are submitted. Please continue to …
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For the upcoming Service Science PIC workshop at Almaden includes the full breadth of service science related themes: Service Design & Industry Solutions Service Delivery & IT as a Service (Cloud, Mobile, Social, Security) Service Analytics & Big Data/Internet of Things (Web Services) Smart Service Systems & Cognitive Computing Service Science Foundations & Mathematical/Simulation Modeling …
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Barile, S., Franco, G., Nota, G., & Saviano, M. (2012). Structure and dynamics of a “T-shaped” knowledge: from individuals to cooperating communities of practice. Service Science, 4(2), 161-180. Uhlenbrook, S., & Jong, E. D. (2012). T-shaped competency profile for water professionals of the future. Hydrology and Earth System Sciences Discussions, 9(3), 2935-2957. Heinemann, E. (2009). …
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The 10th Annual Meeting of the Service Management and Science Forum June 11-13, 2015 Bentley University Waltham, MA Theme Co-creating the Customer Service Experience with High Tech and High Touch Meeting Announcement: The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on …
The Cognitive Systems Institute is a virtual institute to support global university, government, industry, and foundation collaborations in the area of next generation cognitive systems. The vision is to augment and scale human expertise with cognitive assistants for all occupations in smart service systems. A key question: How have researchers gone about augmenting themselves and …
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Building cognitive assistants is hard work. How might we make it easier by working together? 1. Do the benefits of building cognitive assistance for boosting creativity and productivity justify the costs? http://www.slideshare.net/spohrer/cognitive-20140912-v3 2. What occupations might provide the best ROI? http://www.onetonline.org/ 3. Where can one join discussions about this topic? https://www.linkedin.com/groups/Cognitive-Systems-Institute-6729452 4. Where can documents …
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As I research the history of cognitive assistants, these blog posts by Franz Dill and one more by D.J. Powers are interesting, relating to executive information systems to help CEO’s in the pre-spreadsheet era of computing, as well as executive decision support systems: Early Business Intelligence Needs http://eponymouspickle.blogspot.com/search?q=brad+butler A Slice of the History of Executive …
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Jim Spohrer DRAFT 05/25/2014 07:13 AM Cognitive Systems for Every Profession The Dictionary of Occupational Titles (DOT) contains hundreds of short paragraph description of occupations. For example, Architect (001.061-010): Researches, plans, designs, and administers building projects for clients, applying knowledge of design, construction procedures, zoning and building codes, and building materials: Consults with client to …
1. Guinan, E., Boudreau, K. J., & Lakhani, K. R. (2013). Experiments in open innovation at Harvard Medical School. MIT Sloan Management Review, 54(3), 45-52. ” But in February 2010, Drew Faust, president of Harvard University, sent an email invitation to all faculty, staff and students at the university (more than 40,000 individuals) encouraging them …
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I just read the three articles by Prof. Ashok Goel (Georgia Tech): Goel, A. K., Vattam, S., Wiltgen, B., & Helms, M. (2012). Cognitive, collaborative, conceptual and creative—four characteristics of the next generation of knowledge-based CAD systems: a study in biologically inspired design. Computer-Aided Design, 44(10), 879-900. As I read this article, the first thing …
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