News December 2009

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Calls for Papers
La Londe Conference on Service Management

Frontiers in Service 2010 (closes Jan 15)

2010 International Conference on Service Science (closes Dec 15)

AMA SERVSIG (closes Jan 11)

The Technology Innovation Program (TIP) at the National Institute of Standards and Technology (NIST) announces a call for White Papers to identify societal challenges, in areas of Critical National Need, that can be solved through novel, high-risk, high-reward transformational research. White Papers will be used to identify and select areas of Critical National Need and the associated technical challenges to be addressed in future TIP competitive funding opportunities.

Where I’ll be in 2010 – where are you speaking?

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I’m co-producing this one!!
Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, Dublin, Ireland, 6-9 April 2010

If accepted, I’ll go to these events and gather input on Standards for Service Science Master’s programs and undergraduate certificates.

19th Annual Frontiers in Service Conference; June 10-13, 2010, Karlstad, Sweden

AMA SERVSIG, International Service Research Conference, June 17 – 19, 2010 Porto, Portugal

Some favorite Service Science Books; what are yours?

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Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press.

Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA.

Fitzsimmons & Fitzsimmons (2003) Service Management
http://highered.mcgraw-hill.com/sites/0072823739/information_center_view0/; New York, NY: McGraw-Hill.

Hefley and Murphy. (Eds) (2008) Service Science, Management and Engineering (SSME);
www.springer.com/, Education for the 21st Century Springer

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