IEEE International Workshop on Data Mining for Service (DMS2010) held in conjunction with The 2010 IEEE International Conference on Data Mining (ICDM’10), Sydney, Australia, 13 December 2010.
Website http://www2.ipcku.kansai-u.ac.jp/~yada/conf/dms10/
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Will you be at Porto in June? I will!
SERVSIG 2010 has now a facebook page. You can access it through the facebook link at the SERVSIG 2010 webpage (www.servsig2010.org) or at http://www.facebook.com/pages/SERVSIG2010/112382552131601.
You are welcome to visit the facebook page and become a SERVSIG 2010 fan. In our facebook page you can find more information about the Conference and share ideas with other participants about Service Research, SERVSIG 2010 presentations, or where to eat or stay while in Porto.
“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010)
ISBN: 978-0-470-42332-5, Hardcover — the flier
Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service
systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology
into the workplace. This book provides:
• Broad-based concepts, skills, and capabilities in twelve categories, which
form the “Three-Decker Leadership Architecture,” including creative
thinking and innovations in services, knowledge management, and
globalization
• Materials supplemented and enhanced by a large number of case studies and examples
• Skills for successful service engineering and management to
create strategic differentiation and operational excellence for service
organizations
• Focused training on becoming a systems engineer, a critically needed
position that, according to a 2009 Moneyline article on the best jobs in
America, ranks at the top of the list
Contents Continue reading ‘New book by Carl Chang – University at Buffalo’ »
Doctoral Symposium on Service: Part of the Grand Challenge in Service at the University of Cambridge
Tuesday 21 September 2010
www.ifm.eng.cam.ac.uk/service/events/serviceweek/doctoral.html
From Nick Mann
We would like to invite you are your colleagues to our upcoming Doctoral Symposium on Tuesday 21 September 2010, held at the Institute for Manufacturing, Cambridge.
If you can answer “Yes” to all these questions, we are looking forward to welcome you at the Doctoral Symposium on Service 2010 in Cambridge.
The Doctoral Symposium on Service is an engaging, interactive professional experience designed to help participants successfully complete their doctoral dissertation and to assist students in publishing their dissertation in high quality journals.
The Grand Challenge is a week of events around the latest in service research focussing on cross-function and sector service practices. It consists of a series of meetings and industry engagements and is aimed principally at an audience of industrialists, policy makers and researchers.
We hope to have the pleasure of welcoming you to Cambridge in September 2010. If you would like any further information, please contact me, T: +44 (0)1223 748263, E: nm402@cam.ac.uk.
With strong collaboration between IBM(UR,CRL), Zhejiang University(ZJU), Institute of Software, Chinese Academy of Sciences(ISCAS), 2010 International Conference on Service Sciences （ICSS2010,http://www.icss2010.org/）was successfully held from May 12-14, 2010 at Hangzhou. There were over 134 people attended this event, including 18 IBMer, 111 faculties, researchers and students from 50 universities and research institutes, 2 from enterprises of industry and 6 media friends. Continue reading ‘Summary of International Conference on Service Sciences(ICSS) in China’ »
CFP: 1st Brazilian Symposium on Services Science-SBCS 2010
Call for papers (full text in English)
Services science is a multidisciplinary field which brings together the different areas
of knowledge focused on the study of services. These include, inter alia, engineering,
administration, economics, design and the social sciences. In this respect we hope that the Brazilian Symposium on Services Science will attract papers from authors working in the different areas of expertise concerned with the study of services activities. Initially, authors of such papers are invited to send summaries of papers for evaluation. Authors whose summaries are accepted by the evaluators will be invited to submit complete versions of their papers for presentation during the Symposium. Publication of selected papers in their complete versions is not obligatory and authors may simply agree to their summaries being published.
From: Professor Alan Clarke; Chair of the Scientific Committee
Exploring Co-Creation 2010
September 16 – 18, 2010
The topic has emerged from the success of the first conference last year and explores the lessons for Central and Eastern Europe from best practices and new approaches to tourism development. Papers are welcomed from a variety of perspectives and abstracts should be sent to Alan before the 30th of May.
Further details can be found at the conference website: http://co-creation.gtk.uni-pannon.hu
The event will bring together international experts in the field of Service Research with PhD students, young scientists and practitioners from industry.
Through lectures, tutorials and social events, the Summer School will provide a forum for participants to discuss and learn about Service Research. Participants can benefit from the expertise of the lecturers and share experience with fellow attendees. Furthermore, the Summer School will foster interdisciplinary research and collaboration opportunities among international students and researchers interested in the disparate fields within Service Research. All classes will be held in English.
The Summer School program combines lectures in the areas of:
To SSMEnetUK members
Open Registration now available for SSMEnetUK members
Case Studies in Service Innovation June 14th to 15th
http://www.ssmenetuk.org/netactivity.asp?pid=18
We have had an excellent response to our call for Case Studies, and are now looking forward to an exciting event with panel sessions, distinguish keynote speakers, two workshops and an afternoon of hot topics in Service Research.
The call for Case Studies and associated registration is now closed.
We are opening registration for those who have not submitted a Case Study but still wish to participate in the event.
The event is sponsored by SSMEnetUK and Manchester Business School and there is no charge for registration.
Places are limited so REGISTRATION IS ESSENTIAL and early registration recommended.
On behalf of:
Professor Linda A Macaulay and Dr. Liping Zhao
SSMEnetUK
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Yin Leng Tan
www.ssmenetuk.org
International Master on Service Engineering (IMSE), see also http://www.erasmusmundus-imse.eu/
The multi-disciplinary IMSE programme has been carefully designed at the interface of software service systems and new globe-spanning business processes to prepare students with a background in either business or information technology to become the new generation of service engineers.
Unlimited possibilities in Europe – join in and stand out!
Europe is definitely the place to be when it comes to finding a high quality joint Master’s programme such as IMSE, in which students from around the globe are prepared to become the next generation of service graduates. Coming to Europe as a student can open up a whole new world, full of unique opportunities, memorable moments and life-changing experiences. So what are you waiting for?
Deadline for European Students to apply: June 1, 2010. Also, please note that the deadlines for the Erasmus Mundus scholarships (Category A and B) have passed for academic year 2010-2011. If you are interested, please check this website again in September 2010 for the latest information about the selection procedure for academic year 2011-2012.