updates – Japan, India

Japan Service Science. Yuriko Sawatani, Fellow, Service Science, Management and Engineering, Japan Science and Technology Agency (JST) recently provided me with an update on JST’s approach to developing a theory of service systems as well as improved service system implementations.  Many proposals are currently being evaluated for funding.

Aligning universities, cities, and IBM to promote skills and entrepreneurship in India:
IBM India announced 75 new university-based software skills Centres of Excellence in sixty cities across India.   “Apart from providing free training, certification and software to these colleges, IBM plans to convert the CoEs into incubation centres to bolster software skills and ensure industry-ready professionals,” Himanshu Goyal, Country Manager – Academic Initiative, Developer Works and Globalisation, IBM India/South Asia, said.  The IBM CoEs are aimed at creating a platform for the development of software skills among students and gives students the opportunity to develop business solutions.  In addition to setting up CoEs, IBM also plans to bring its Global Entrepreneurship Initiative (GEI) to some of these colleges. http://economictimes.indiatimes.com/articleshow/6076257.cms Some of these students are likely to want to participate in the 10X Innovation Award competition (https://www.ibm.com/developerworks/university/innovation/x10.html)  or the Analytics Innovation Awards (https://www.ibm.com/developerworks/university/innovation/index.html#analytics).   (for those who like energetic Indian music and the history of IBM in India – I recommend the following video: http://www.youtube.com/watch?v=QB3ePgS909E).


Conferences: INFORMS, CACM, Forum on Service

INFORMS Service Science Section: Ralph Badinelli and others continue to encourage an excellent stream of conferences and papers.   I encourage everyone to check out the newsletters at the home website (http://service-sci.section.informs.org/index.html).

CACM July 2010: Communications of the ACM 53(7) has several interesting articles for service scientists, including:

(1) Mari Sako (Oxford University, UK) Outsourcing versus shared services, (2) Wei-Lun Chang, Soe-Tsyr Yuan, Carol W. Hsu (Taiwan) Creating the experience economy in e-commerce,(3) Gonzalo Génova (University of Madrid, Spain) Is computer science truly scientific?

2011 Naples Forum on Service. Mark your calendars, because this service research and practice event is on the island of Capri June 14-17, 2011… you have to catch the jet boat in Naples, Italy though.  Evert Gummesson (University of Stockholm, Sweden) and Francesco Polese (U Cassino, Italy) and Cristina Mele (U Naples, Italy) are the organizers.   (http://www.naplesforumonservice.it/public/home.php).

this week’s short takes

Shorts Takes:
Minni Sarkka (Aalto University Finland) recommends Service Engineering and Management http://www.sem2010.tkk.fi/index.htm
HICSS-44, Kauai, Hawaii (January 4-7, 2011) Service Science track http://www.hicss.hawaii.edu/hicss_44/Minitracks44/dt-sersys.pdf
AMA SERVSIG http://www.servsig2010.org/programme.html
Portugal FEP Masters in Service Management Joao Pronenca: http://www.fep.up.pt/cursos/mestrados/mgs/DOC_10_11/GServi%C3%A7os_uk_10_net.pdf
Stefan Holmlid, Interaction & Service Design, Linköping University http://www.ida.liu.se/~ixs/
Linköping University, Sweden will host the Service Design and Innovation Conference Dec 1-3, 2010 http://www.servdes.org/
International Journal of Services, Economics and Management (IJSEM) http://www.inderscience.com/ijsem
Soe-Tsyr Yuan (Daphne), Director of Service Science Research Center (SSRC)  http://ssrc.nccu.edu.tw/
Marianna Sigala, Service Management in Tourism, U Aegean, Greece http://www.chrie.org
Marc Kohler, KSRI Service Innovation Lab, Karlsruher Institut für Technologie (KIT) http://www.ksri.kit.edu


Irving Wladawsky-Berger
on Innovation: http://www.youtube.com/watch?v=HEall1oYEbU&feature=channel
Economic Impact of University of Arkansas:  http://www.youtube.com/watch?v=stdUJ0p_L0A
David Goldberg on Engineering Education: http://www.youtube.com/watch?v=puip-bBh4pU&feature=related
El Paso Inland Desalination Plant: http://www.youtube.com/watch?v=hwqaA_5oWXQ
Community College and Future of Manufacturing (3D Printing): http://www.youtube.com/watch?v=1N2XIwNEkPI&feature=channel
Planetwork Jim Fournier: http://planetwork.eventbrite.com
Epistemological Perspectives on Simulation, Matthias Meyer, Klaus G. Troitzsch: http://www.tu-harburg.de/EPOS2010/
ICAART 2011 Agents and Artificial Intelligence – http://www.icaart.org
kristian kloeckl on senseable city laboratory | lead_real time city group http://senseable.mit.edu

Sukanya Patwardhan provided a pointer to the Society for Human Resources Management: http://annual.shrm.org/
Stuart Gannes provided a pointer to Open Science Summit http://www.opensciencesummit.com
Stuart Gannes provided a pointer to GLOBE project  http://www.globe.gov/
International Conference of Strategic Management Forum  http://www.iimahd.ernet.in/smfconf
Stephan Haeckel suggests http://www.senseandrespond.com
Stephen Perelgut recommends http://www.timesonline.co.uk/tol/business/industry_sectors/technology/article7142209.ece
Sonal Chokshi, PARC provides a pointer to Ethnography for Industry  http://bit.ly/ethnoindustry
IBM DEEP-QA (Watson) http://video.nytimes.com/video/2010/06/15/magazine/1247468055784/how-does-watson-work.html
Future Leaders IBM Student Survey http://www-935.ibm.com/services/us/ceo/ceostudy2010/futureleaders.html
Joel Leonard, Maintenance Evangelist and SKILLTV.net Host , http://www.skilltv.net/
3D Printing of homes http://www.weareacasa.com/
IBM Center for Advanced Study (CAS) Portugal http://paginas.fe.up.pt/~ibmcas/
Trilogy of Webs (Data, Identity, Services)
http://www.readwriteweb.com/archives/the_trilogy_of_webs_for_machines_mashing_it_all_together.php

COGNOS and ILOG

My colleague in IBM Academic Initiatives, Kevin Faughnan (US IBM) informs me of the availability of both COGNOS and ILOG tools for university faculty.   We are seeing more universities starting and expanding their analytics programs, especially industry professionals returning to university (life long learning) to get the latest in advanced analytic tools and techniques.  Analytics is about getting insights from information, and there are more and more data sets available for mining and correlating.

Books – new

Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher.   Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service research as well.

Prof. Haluk Demirkan (US ASU), Vikas Krishna (US IBM Almaden), and I are putting the finishing touches to two new books that Springer will be publishing – Vol 1: Science of Service Systems and Vol 2: Service System Implementations.

Cloud

My colleagues in IBM Education, Mike King (US IBM), Chris Bernbrock (US IBM), Patty Sullivan (US IBM), continue to keep me posted on the adoption of Cloud Computing by schools and universities.    Patty recently showed me some material about the business of education during a visit of a group of New Zealand CIO’s.   Many service systems, such as schools and universities, have buildings they maintain.   Keeping track of all the assets (from light bulbs to walls that need painting to trees that need pruning) and planning schedules to optimize their maintenance is of great interest from a service operations perspective, and I am enjoying reading the MAXIMO case studies on this topic.

help plan a “human side of service engineering” conference

Prof. Lou Freund (US SJSU) is at the Frontiers in Service conference in Sweden this week.   Frontiers is one of the top service research conferences in the world, and was established almost 20 years ago by Prof. Roland Rust (US UMaryland).    Lou and I are collecting up a group of people to help us plan a “Human-side of Service Engineering” conference in San Francisco in July 2012.  Advanced planning should make this an excellent conference (in conjunction with a global Human Factors Conference), and already over 40 people from over a dozen nations have signed up to help.  More to come on this.

Book “Good Boss, Bad Boss..”

Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst    Looking forward to reading that soon.    The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.”     Service system entities use rankings (“pecking orders”) to accelerate learning.

Week of June 7th – SMART

Nobert Ender (Switzerland IBM Smarter Cities lead) updated me on some collaborations with Christoph Heiz (ZHAW, the Swiss Institute for Service Science (SISS)) exploring smarter city topics.   Also interesting collaborations between IBM Zurich Research Lab and ETHZ, Swiss Federal Institute of Technology – in the area of Nanotech.   Dawn Tew (US IBM UP) on our IBM University Program team will be in Switzerland next year, and there should be some good opportunities to advance applied service science on smarter cities and university campuses.   Universities are often in the top ten employers list for cities, especially when the universities have associated medical centers and hospitals (like Harvard and Stanford, for example).

Roar Fundingsrud (Norway IBM) updated me on the smart oil wells collaboration with Norwegian University of Science and Technology (NTNU), Norway’s Statoil, and IBM Center of Excellence in Stavanger, Norway using the Integrated Information Framework to make faster and better decisions to increase oil production.  An article in the technical week press (Teknisk Ukeblad) states that the profitability lies within the increased extraction of oil estimated to 300 billion NOK (50 billion $).

Richard Schoephoerster, Ed Archuleta, and Thomas Davis (US UTexas El Paso (UTEP)) have been providing a wealth of information on desalination plants and desalination research, a strength of UTEP.  The plant at UTEP is one of the largest in the US at 27.5 million gallons per day capacity.   Tampa Bay has an ocean plant around 25 mgpd capacity. The largest ocean plants in the Middle East and in Australia are 30 to perhaps 100 mgd in capacity.   A brackish groundwater plant like UTEP treats water that is only slightly brackish (approx. 1500 ppm (parts per million)) of dissolved solids. An ocean plant deals with approx. 30,000 to 40,000 ppm.   NRC (National Research Council) has a book a few years old on this topic. I am looking to better understand: What is the cost to build a water desalination plant? How large is a typical plant? And what is the expected operational life-time?  How many gallons of water per day can it produce? How pure is the water? Drinkable? What is the temperature of the input water and output water?  How much does it cost to operate the plant? What are the major operating costs – labor, energy, filter materials, etc.?  Have the costs been going down year over year, or going up for water desalination?  Are there competing technological approaches? What are the major approaches? Which approach is on the best improvement trajectory?  Where are the top centers of excellence around the world? US? Singapore? Middle East? Australia? Others?

Stuart Gannes (US SocialTech) has been keeping me posted on the evolution of journalism with several pointers and ideas.   We are both intrigued by student journalism efforts, like TripleHelix (http://triplehelixblog.com/about/).   And the role of journalism in innovation systems (http://www.innovationjournalism.org/archive/INJO-1-7.pdf). CNN’s IReport.com http://www.ireport.com/. They have organized thousands of people globally to file on issues that CNN covers.  Also, see mashup of oil spill reports and locations. You can submit via cell phone and designate geographic locations that you want to receive alerts from. http://oilspill.labucketbrigade.org/

This week Dave Hill (US Marin County) shared some of his ideas as CIO of Marin County – really rethinking the service offerings of counties in California.

Regarding smarter cities, do you know your city/neighborhood’s walk score? For walk-ability and quality-of-life? John Tolva (US IBM) shared the following excellent link with me http://walkscore.com.   John has great insights into data sets associated with cities – see http:///www.cityforward.org.    Tom Erickson (US IBM Research) suggested the following for cyclists: http://cyclopath.org/

Hisham El-Shishiney (Egypt IBM) writes about Egypt Minstry of Communications and IT (MCIT) starting an important initiative to stimulate an Egyptian innovation-based economy by nurturing and harvesting an “Innovation and Entrepreneurship Strategy” for Egypt’s ICT sector.

Steve Eglash (US Stanford), who is executive director of Stanford’s Energy and Environment Affiliates Program, gave a pointer to the following report: “The smart grid in 2010: Market segments, applications, and industry players.” http://www.gtmresearch.com/report/smart-grid-in-2010 …

…  Todd Logan (US Stanford) Director of Corporate Relations for the Engineering School gave me an amazing tour of Stanford’s new green engineering quad… most impressive …  A week earlier, I heard an excellent talk at Stanford by their President, John Hennessy (US Stanford), on “The Future of the Research University” –  http://www.stanford.edu/class/ee380/

Amol Mahamuni (India IBM) leads IBM University Programs in India where there is a lot happening.   Himanshu Goyal (India IBM) recently provided an update on a meeting of the Confederation of India Industry (CII) – http://www.cii.in/ – where it was noted that the Gross Enrolment Ratio (GER) in India is just about 11-12% whereas it is more than 50% for the developed nations.  Closing this gap will require giving many more access to university courses and credential mechanisms.   The All India Council for Technical Education – http://www.aicte-india.org/ – is also interested in ensuring that graduates meet the needs of industry, including deep problem solving skills and broad communication skills across many disciplines and types of service systems (T-Shaped professionals).