http://www.rttnews.com/Content/QuickFacts.aspx?Id=1443951&SM=1
Jordan University of Science & Technology partners with IBM.
CFP Naples Forum on Service
Web site: http://www.naplesforumonservice.it/public/index.php
The 2011 Naples Forum on Service – Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda.
HOSTED BY
The University of Cassino and The University of Naples “Federico II”
The Naples Forum on Service 2011 is scheduled for June 14-17, 2011 in Capri, Italy
CHAIRPERSONS
QUIS 12 CFP
We are delighted to welcome you to attend QUIS12 (The 12th International Research Symposium on Service Excellence in Management) which will be hosted by the Center for Hospitality Research, School of Hotel Administration here at the beautiful campus of Cornell University during June 2-5, 2011 (This conference will also encompass the annual meeting of the POMS College of Service Operations). Additional information about the conference can be found at: http://quis12.hotelschool.cornell.edu.
Keynote speakers for this conference include Stuart Greif (Vice-President, J.D. Power and Associates on “Trends in Customer Satisfaction Across Service Industries”), Conny Kalcher (Vice President, LEGO on “Customers’ Role in co-Creating Experiences”), Sanjay Sarma (Professor, MIT on “Evolving Role of RFID in Services”), and Ted Teng (President & CEO, Leading Hotels of the World on “Service Excellence”). Additional information about keynote speakers can be found here: http://www.hotelschool.cornell.edu/research/chr/events/quis/keynote.html.
Call for Papers (Submission Deadline: December 1st, 2010)
Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation during the QUIS. Abstracts (maximum 500 words) should be submitted to QUIS12@SHA.CORNELL.EDU by Dec. 1st 2010.
Submission guidelines can be found here: http://www.hotelschool.cornell.edu/research/chr/events/quis/documents/Quis12CallforSubmissions_000.pdf
Acceptance of submissions for presentation will be based on its contribution to theory, research and/or implications for practice of services management. Submissions based on all methodological approaches (analytical, empirical, behavioral, or qualitative) are welcome. Trans‐disciplinary submissions are especially encouraged. By submitting an abstract, at least one of the authors agrees to attend QUIS 12 if the work is accepted. Notification of acceptance will be sent by December 20, 2010. Authors of accepted abstracts will have the option of publishing either an extended abstract (1000 words) or a complete paper (maximum length 10 pages) in the conference proceedings.
A Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management (formerly International Journal of Service Industry Management), Managing Service Quality, and Cornell Hospitality Quarterly.
Quick Links:
Conference Website: http://quis12.hotelschool.cornell.edu
Conference Committee: http://www.hotelschool.cornell.edu/research/chr/events/quis/committee.html
Conference Fees: http://www.hotelschool.cornell.edu/research/chr/events/quis/fees.html
Conference Schedule: http://www.hotelschool.cornell.edu/research/chr/events/quis/program.html
Keynote Speakers: http://www.hotelschool.cornell.edu/research/chr/events/quis/keynote.html
Travel: http://www.hotelschool.cornell.edu/research/chr/events/quis/travel.html
Venue & Accommodations: http://www.hotelschool.cornell.edu/research/chr/events/quis/accommodations.html
Steven Brown, Bo Edwardsson, Robert Johnston, Richerd Metters, and Rohit Verma
(Co-Conference Chairs, QUIS12)
International Conference on Science, Technology, Higher Education, and Society in the Conceptual Age
July 5-7, 2011
Jagiellonian University, Krakow, Poland
www.sthesca.eu
Organized by the Jagiellonian University, Krakow, Poland
In collaboration with
University of Central Florida, Orlando, USA, and
Korea Advanced Institute of Science and Technology, Daejeon, Korea
This unique Conference is dedicated to a celebration of the Polish
Presidency of the European Union
Objective
The main objective of this new conference is to explore the future of
higher education in the context of unprecedented progress in science,
engineering and technology, and to develop new paradigms for higher
education systems, their delivery administration, and funding in the
future.
Continue reading ‘International Conference on Science, Technology, Higher Education, and Society in the Conceptual Age’ »
2011 International Conference on Logistics, Informatics and Services Sciences (LISS2011)
8-11 June, 2011, Beijing, China
http://icir.bjtu.edu.cn/liss2011
Sponsored by the INSTICC (Institute for Systems and Technologies of Information, Control and Communication)
Hosted by Beijing Jiaotong University
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Information and communication technology has been providing a more effectively network infrastructure and development platform for the logistics and service operations. In order to meet the needs of consumers, and particularly promote low-carbon economic development process, new types of services also will emerge. LISS’2011 is a prime international forum for both researchers and industry practitioners to exchange the latest fundamental advances in the state of the art and practice of logistics, informatics, service operations and service science. Related domain experts and scholars will discuss academic issues, seize future development opportunities, master the subject developing tendency and exchange the latest research and academic thinking. The theme of the conference is Logistics and Service Science based on the Internet of things.
LISS’2011 will be co-located with the ICEIS 2011, which sponsored by INSTICC (Institute of Systems and Technologies of Information, Control and Communication, Portugal). INSTICC is one of very influential international academic conference series in the world. LISS’2011 is co-organized by Beijing Jiaotong University, University of Reading, Pennsylvania State University and other universities. The Meeting will be held in Beijing.
Through this meeting, participants will share the latest research results and practical experience and make profound exchange on its innovative ideas, have a good grasp of the greatest challenges with the changing times and make a serious consideration of the future. The meeting will inherit the current research of international academic community on the emerging field of service science, logistics and informatics development and applications, which not only focuses on the theory construction, but pay more attention to practical applications of the methods and techniques.
Accepted papers, presented at the conference by one of the authors, will be published in the Proceedings of LISS’2011. Acceptance will be based on quality, relevance and originality. There will be both oral and poster sessions.
All papers in the Proceedings of LISS’2011 will be sent to ISTP for ISI indexing and to EI for EI Compendex indexing. A short list of presented papers will be selected so that revised and extended versions of these papers will be published by Springer-Verlag in a LNBIP Series book. High quality papers will be published in IJSOI (International Journal of Service Operations and Informatics).
Special sessions on specific service topics are also welcome. The topics of interest include, but are not limited to:
Service Management:
●Quality-of-Service Assessment ●Service Innovation Management ●Service Information System ●Service Marketing ●Service Operations Management ●Service Process Reengineering ●Service Purchasing and Supplier Management ●Service Revenue Management ●Service Supply Chain Management ●Strategic Services Management ●Service System and Service Network Design ●Education Service Management ●Financial and Insurance Service Management ●Healthcare Service Management ●Hotel Service Management ●Product Post-sale Service Management ●Public Service Management ●Telecom Service Management ●Tourism Service Management ●Transportation (aviation \ railways \ highways \ water(passengers and cargo)) Service Management
Logistics Management：
●Emergency Logistics ●International Logistics ●Innovation and Logistics Services ●Internet of Things and Logistics Services ●Logistics Alliance ●Logistics Industry and Policy ●Low-Carbon and Logistics ●Low-Carbon Supply Chain ●Logistics Services Strategy ●Logistics Service System Optimization ●Material Flow Theory and Applications ●Regional Logistics ●Supply Chain Management
Information Management：
●Accounting Information System ●Business Intelligence and Business Analysis ●Cloud Computing Theories and Technologies ●Collaborative E-commence Mechanism and Technology ●Customer Relations Management ●Digital Enterprise Infrastructure ●Dynamic Supply Chain Planning and Management ●Electronic Market and Intervening Mechanism ●Enterprise Commercial Intelligence ●Electronic Commerce Application and Benefit Appraisal ●Enterprise Commercial Intelligence ●E-commerce and E-government ●Enterprise Information Resources Management ●Electronic Market and Intervening Mechanism ●Innovative Enterprise Digitalized Operation Mode ●IT Project Management ●Information Technology and Enterprise Sustainable Development Strategy ●Knowledge Management and Knowledge Sharing ●Network Marketing Strategy and Application ●Network Transaction, Trust Mechanism and Information Security ●Organization Semiotics and Informatization ●Pervasive Computing and Intelligent Living Space ●RFID Technology and Application ●Sensor Network and Internet of Things ●Wireless Communications and Mobile Business
Other relevant management theory and application issues particularly welcome the successful case studies in service, logistics and information management.
. Continue reading ‘2011 International Conference on Logistics, Informatics and Services Sciences (LISS2011)’ »
ServDes.2010 ExChanging Knowledge
1-3 December, Linköping, Sweden
http://www.servdes.org/
The Nordic Conference on Service Design and Service Innovation, ServDes, is the premier research conference within service design and service innovation. The conference starts with an UnConference day December 1st, and continues with 2 days of research presentations, case presentations and workshops.
All confirmed presentations of contributions can be found at http://www.servdes.org/conference/papers.
CFP – Educational Technologies and Engineering Education
We invite you to submit a paper/abstract to The 3rd International Symposium on Engineering Education and Educational Technologies: EEET 2011 (www.2011iiisconferences.org/eeet), to be held in the context of The 4th International Multi-Conference on Engineering and Technological Innovation: IMETI 2011, in Orlando, Florida, USA, on July 19th – July 22nd, 2011 (www.2011iiisconferences.org/imeti)
Below are the next deadlines for EEET 2011 (Check the web site for possible extensions or new set of deadlines):
Papers/Abstracts Submission and Invited Session Proposals: November 16th,
Authors Notifications: January 24th, 2011
Camera-ready, full papers: February 14th, 2011
Technical keynote speakers will be selected from early submissions because this selection requires an additional evaluation according to the quality of the paper, assessed by its reviewers, the authors’ CV and the paper’s topic.
Submissions for Face-to-Face or for Virtual Participation are both accepted. Both kinds of submissions will have the same reviewing process and the accepted papers will be included in the same proceedings.
All submitted papers/abstracts will go through three reviewing processes: (1) double-blind (at least three reviewers), (2) non-blind, and (3) participative peer reviews. These three kinds of review will support the selection process of those papers/abstracts that will be accepted for their presentation at the conference, as well as those to be selected for their publication in JSCI Journal.
Pre-Conference and Post-conference Virtual sessions (via electronic forums) will be held for each session included in the conference program, so that sessions papers can be read before the conference, and authors presenting at the same session can interact during one week before and after the conference. Authors can also participate in peer-to-peer reviewing in virtual sessions.
Authors of accepted papers who registered in the conference can have access to the evaluations and possible feedback provided by the reviewers who recommended the acceptance of their papers/abstracts, so they can accordingly improve the final version of their papers. Non-registered authors will not have access to the reviews of their respective submissions.
Registration fees of an effective invited session organizer will be waived according to the policy described in the web page (click on ‘Invited Session’, then on ‘Benefits for the Organizers of Invited Sessions’), where you can get information about the ten benefits for an invited session organizer. For Invited Sessions Proposals, please visit the conference web site, or directly to http://www.2011iiisconferences.org/eeet/organizer.asp
Authors of the best 10%-20% of the papers presented at the conference (included those virtually presented) will be invited to adapt their papers for their publication in the Journal of Systemics, Cybernetics and Informatics.
Best regards,
EEET 2011 Organizing Committee
New INFORMS Section – lunch November 8 at the annual meeting
Are you interested in how operations research and management science can be applied to systems with public impact? For example, an animal shelter with arrivals and adoptions is a service system, government agencies design processes that deliver services to taxpayers (e.g., building permits or justice and protection), and after disasters Non-Governmental Organizations provide health, food, water, or other services to beneficiaries.
If you are interested in learning more about doing research in public impact areas or networking with those who do, then I have an event for you. The newly formed (and longly named) Section on Public Programs, Service, and Needs (or SPPSN) is hosting a new lunch event at INFORMS on Monday, Nov 8 from 12.30 to 1.30pm. Sign up in advance to get a lunch ticket, then join us for a special meeting. (And to think, this meeting won’t conflict with the other 20 business meetings in the evenings!) The event is partially sponsored by several institutions listed below, so the cost is low for you, just $10 for non-members or $5 for members. You can learn more about activities in the public areas, and chat with like-minded colleagues as you enjoy an easy lunch option. (And of course, your meal is likely reimbursable from your institution with the
receipt!)
To attend the lunch, check “SPPSN lunch” box on the INFORMS registration online (http://meetings2.informs.org/Conf/Austin2010/registration.html),
or on the attached conference registration form, which you should fax to INFORMS using the number at the bottom or by email to meetings@informs.org. If you have already registered for INFORMS Austin but not the SPPSN lunch, you should fill out the attached conference registration form only. You are also welcome to attend the meeting but not eat lunch. (If you want to join the section so you will learn about future activities, then you can do that using the links below, and it is only $4.)
Arizona State University – Center for Services Leadership Links to Upcoming Events
Job notice at Masaryk University in Brno
Our faculty opens a new position of Assoc. Prof. at the Department of
Computer Systems and Communication for the Service Science, Management,
and Engineering study branch. It is expected to substitute me in the
position of SSME study field leader in 3 or 4 years. Of course I will
continue in work in SSME both in teaching and research, as I am very
deeply involved in this field. This action is initiated by our aim to
expand the field which is very successful from the point of view of the
interest of students–the second largest master study branch at faculty
after two years existence (approx. 140 students).
The official job vacancy document can be found at
http://www.muni.cz/fi/general/employment_offers/4323?lang=en