A framework for consistent innovation in banking and insurance by the IBM Institute for Business Value.
Nordic Academy of Management (NFF) meeting in Stockholm 22-24 August 2011
http://www.fek.su.se/en/NFF-2011—start/
32 tracks including:
01. Perspectives on Service research
The concept service has increasingly come to denote a perspective on value creation rather that a specific category of market offerings. Service research focuses not only on service companies but also on complex service systems. In this track we invite scholars in management, marketing, organization studies, and other disciplines to contribute with innovative contributions in the field of service research.
The 8th International Conference on Service Systems and Service Management (ICSSSM’11)
General Announcement and First Call for Papers
The 8th International Conference on Service Systems and Service Management (ICSSSM’11)
June 25-27, 2011
Tianjin, China
http://ibs.nankai.edu.cn/ICSSSM11
Co-Sponsored by:
IEEE SMC
Nankai University
The Chinese University of Hong Kong
Tsinghua University
National Scientific Science Foundation of China (NSFC)
Hosted by:
Business School, Nankai University, China
Service Engineering book – new!
Introduction to Service Engineering
Gavriel Salvendy (Editor) (Purdue Univ.), Waldemar Karwowski
ISBN: 978-0-470-38241-7
Hardcover
672 pages
January 2010, ©2010
New Program
A new program is launched at Universita Milano Bicocca called Master of ICT Management. It looks like a pretty well-rounded program to me – technology subjects, business and PEOPLE!!
IBM aids in curriculum development at JUST
http://www.rttnews.com/Content/QuickFacts.aspx?Id=1443951&SM=1
Jordan University of Science & Technology partners with IBM.
CFP Naples Forum on Service
Web site: http://www.naplesforumonservice.it/public/index.php
The 2011 Naples Forum on Service – Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda.
HOSTED BY
The University of Cassino and The University of Naples “Federico II”
The Naples Forum on Service 2011 is scheduled for June 14-17, 2011 in Capri, Italy
CHAIRPERSONS
QUIS 12 CFP
We are delighted to welcome you to attend QUIS12 (The 12th International Research Symposium on Service Excellence in Management) which will be hosted by the Center for Hospitality Research, School of Hotel Administration here at the beautiful campus of Cornell University during June 2-5, 2011 (This conference will also encompass the annual meeting of the POMS College of Service Operations). Additional information about the conference can be found at: http://quis12.hotelschool.cornell.edu.
Keynote speakers for this conference include Stuart Greif (Vice-President, J.D. Power and Associates on “Trends in Customer Satisfaction Across Service Industries”), Conny Kalcher (Vice President, LEGO on “Customers’ Role in co-Creating Experiences”), Sanjay Sarma (Professor, MIT on “Evolving Role of RFID in Services”), and Ted Teng (President & CEO, Leading Hotels of the World on “Service Excellence”). Additional information about keynote speakers can be found here: http://www.hotelschool.cornell.edu/research/chr/events/quis/keynote.html.
Call for Papers (Submission Deadline: December 1st, 2010)
Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation during the QUIS. Abstracts (maximum 500 words) should be submitted to QUIS12@SHA.CORNELL.EDU by Dec. 1st 2010.
Submission guidelines can be found here: http://www.hotelschool.cornell.edu/research/chr/events/quis/documents/Quis12CallforSubmissions_000.pdf
Acceptance of submissions for presentation will be based on its contribution to theory, research and/or implications for practice of services management. Submissions based on all methodological approaches (analytical, empirical, behavioral, or qualitative) are welcome. Trans‐disciplinary submissions are especially encouraged. By submitting an abstract, at least one of the authors agrees to attend QUIS 12 if the work is accepted. Notification of acceptance will be sent by December 20, 2010. Authors of accepted abstracts will have the option of publishing either an extended abstract (1000 words) or a complete paper (maximum length 10 pages) in the conference proceedings.
A Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management (formerly International Journal of Service Industry Management), Managing Service Quality, and Cornell Hospitality Quarterly.
Quick Links:
Conference Website: http://quis12.hotelschool.cornell.edu
Conference Committee: http://www.hotelschool.cornell.edu/research/chr/events/quis/committee.html
Conference Fees: http://www.hotelschool.cornell.edu/research/chr/events/quis/fees.html
Conference Schedule: http://www.hotelschool.cornell.edu/research/chr/events/quis/program.html
Keynote Speakers: http://www.hotelschool.cornell.edu/research/chr/events/quis/keynote.html
Travel: http://www.hotelschool.cornell.edu/research/chr/events/quis/travel.html
Venue & Accommodations: http://www.hotelschool.cornell.edu/research/chr/events/quis/accommodations.html
Steven Brown, Bo Edwardsson, Robert Johnston, Richerd Metters, and Rohit Verma
(Co-Conference Chairs, QUIS12)
International Conference on Science, Technology, Higher Education, and Society in the Conceptual Age
July 5-7, 2011
Jagiellonian University, Krakow, Poland
www.sthesca.eu
Organized by the Jagiellonian University, Krakow, Poland
In collaboration with
University of Central Florida, Orlando, USA, and
Korea Advanced Institute of Science and Technology, Daejeon, Korea
This unique Conference is dedicated to a celebration of the Polish
Presidency of the European Union
Objective
The main objective of this new conference is to explore the future of
higher education in the context of unprecedented progress in science,
engineering and technology, and to develop new paradigms for higher
education systems, their delivery administration, and funding in the
future.
Continue reading ‘International Conference on Science, Technology, Higher Education, and Society in the Conceptual Age’ »
2011 International Conference on Logistics, Informatics and Services Sciences (LISS2011)
8-11 June, 2011, Beijing, China
http://icir.bjtu.edu.cn/liss2011
Sponsored by the INSTICC (Institute for Systems and Technologies of Information, Control and Communication)
Hosted by Beijing Jiaotong University
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Information and communication technology has been providing a more effectively network infrastructure and development platform for the logistics and service operations. In order to meet the needs of consumers, and particularly promote low-carbon economic development process, new types of services also will emerge. LISS’2011 is a prime international forum for both researchers and industry practitioners to exchange the latest fundamental advances in the state of the art and practice of logistics, informatics, service operations and service science. Related domain experts and scholars will discuss academic issues, seize future development opportunities, master the subject developing tendency and exchange the latest research and academic thinking. The theme of the conference is Logistics and Service Science based on the Internet of things.
LISS’2011 will be co-located with the ICEIS 2011, which sponsored by INSTICC (Institute of Systems and Technologies of Information, Control and Communication, Portugal). INSTICC is one of very influential international academic conference series in the world. LISS’2011 is co-organized by Beijing Jiaotong University, University of Reading, Pennsylvania State University and other universities. The Meeting will be held in Beijing.
Through this meeting, participants will share the latest research results and practical experience and make profound exchange on its innovative ideas, have a good grasp of the greatest challenges with the changing times and make a serious consideration of the future. The meeting will inherit the current research of international academic community on the emerging field of service science, logistics and informatics development and applications, which not only focuses on the theory construction, but pay more attention to practical applications of the methods and techniques.
Accepted papers, presented at the conference by one of the authors, will be published in the Proceedings of LISS’2011. Acceptance will be based on quality, relevance and originality. There will be both oral and poster sessions.
All papers in the Proceedings of LISS’2011 will be sent to ISTP for ISI indexing and to EI for EI Compendex indexing. A short list of presented papers will be selected so that revised and extended versions of these papers will be published by Springer-Verlag in a LNBIP Series book. High quality papers will be published in IJSOI (International Journal of Service Operations and Informatics).
Special sessions on specific service topics are also welcome. The topics of interest include, but are not limited to:
Service Management:
●Quality-of-Service Assessment ●Service Innovation Management ●Service Information System ●Service Marketing ●Service Operations Management ●Service Process Reengineering ●Service Purchasing and Supplier Management ●Service Revenue Management ●Service Supply Chain Management ●Strategic Services Management ●Service System and Service Network Design ●Education Service Management ●Financial and Insurance Service Management ●Healthcare Service Management ●Hotel Service Management ●Product Post-sale Service Management ●Public Service Management ●Telecom Service Management ●Tourism Service Management ●Transportation (aviation \ railways \ highways \ water(passengers and cargo)) Service Management
Logistics Management：
●Emergency Logistics ●International Logistics ●Innovation and Logistics Services ●Internet of Things and Logistics Services ●Logistics Alliance ●Logistics Industry and Policy ●Low-Carbon and Logistics ●Low-Carbon Supply Chain ●Logistics Services Strategy ●Logistics Service System Optimization ●Material Flow Theory and Applications ●Regional Logistics ●Supply Chain Management
Information Management：
●Accounting Information System ●Business Intelligence and Business Analysis ●Cloud Computing Theories and Technologies ●Collaborative E-commence Mechanism and Technology ●Customer Relations Management ●Digital Enterprise Infrastructure ●Dynamic Supply Chain Planning and Management ●Electronic Market and Intervening Mechanism ●Enterprise Commercial Intelligence ●Electronic Commerce Application and Benefit Appraisal ●Enterprise Commercial Intelligence ●E-commerce and E-government ●Enterprise Information Resources Management ●Electronic Market and Intervening Mechanism ●Innovative Enterprise Digitalized Operation Mode ●IT Project Management ●Information Technology and Enterprise Sustainable Development Strategy ●Knowledge Management and Knowledge Sharing ●Network Marketing Strategy and Application ●Network Transaction, Trust Mechanism and Information Security ●Organization Semiotics and Informatization ●Pervasive Computing and Intelligent Living Space ●RFID Technology and Application ●Sensor Network and Internet of Things ●Wireless Communications and Mobile Business
Other relevant management theory and application issues particularly welcome the successful case studies in service, logistics and information management.
. Continue reading ‘2011 International Conference on Logistics, Informatics and Services Sciences (LISS2011)’ »