Topics
01. Service management
02. Service marketing
03. Service operations
04. Service innovation
05. E-service
06. Service management in technology
07. Service design
08. Relationship marketing
09. Service branding
10. Environmental and ethical issues in services
11. Human resources in services
12. Retail services
13. Health care services
14. Financial services
15. Tourism and hospitality services
16. Tourism and hospitality marketing
17. Transport & supply chain services
18. Communication services
19. Public sector services
20. Professional services
21. Sports and event services
22. And other topics in services.
Important Dates
• Abstract Submission Deadline: December 31, 2010
• Notification of Abstract Acceptance: January 28, 2011
• Submission of Extended Abstract or Full Paper: March 25, 2011
• Notification of Extended Abstract and Full Paper Acceptance: April 29, 2011
• Submission of Final Revised Paper: May 27, 2011
• Registration of Authors (Early Bird): April 29-May 27, 2011
• Registration of Authors (Regular): May 28-July 11, 2011
• Conference: July 26-29, 2011
Special Sessions:
Participants interested in organising a special session are invited to send their proposal to the symposium secretariat (irssm-2@upnyk.ac.id) via email. Proposals should include: (a) a detailed description of the proposed session; (b) a list of the proposed speakers; (c) whether or not each speaker has agreed to serve if the proposal is accepted; and (d) the names and addresses of the chairperson and discussants, if any. Sessions are typically organised in blocks of 3-4 presentations, or as panel sessions.