Workshop on HCI concerns in Service Science and Design 2011 Edition
Software as a Service: A User Experience Design Perspective
In conjunction with IEEE SERVICES 2011 – The Seventh World Congress on Services  July 5-10, 2011, Washington DC, USA
INTERACT 2011 – 13th IFIP-TC 13 Conference on Human Computer Interaction September 5-9, 2011, Lisbon, Portugal
Workshop Focus
This workshop aims to explore the Human-Computer Interaction concerns and the engineering challenges of services and systems services. This year we focus on Software as a Service (SaaS) as a new approach to the design, deployment and management of software systems. SaaS is increasingly popular for its ability to simplify the deployment, customization while ensuring the sustainability of software applications. It has been reported that SaaS reduces customer acquisition and support costs. It also allows software developers and providers to support a wide range of customer experiences via a cloud computing platform and personalized user
interface.
The SaaS design and evaluation issues are considered to be one of the key areas to focus on for growth and innovation within local and global software engineering economy. Furthermore, as part of the emerging new discipline, service science and management (SSME), SaaS is crossing, and in some cases reshaping the HCI engineering discipline and traditional boundaries of the
whole field of software development. SaaS should be fully grounded in user-centric engineering to developing with and for people as well as for making SaaS useful, usable and accessible.
This workshop aims to be a forum for sharing engineering approaches and avenues to close the gaps between the emerging SSME and relevant design communities including HCI and software engineering.

WORKSHOP ORGANIZERS
Ahmed Seffah
Troyes University of Technology, France
Concordia University, Montreal Canada
Peter Wild
PaCT Laboratory Northumbria University,
United Kingdom