Note that the submission deadline has been extended to March 16, 2012.

============== COGNITIVE 2012 | Call for Papers ===============

CALL FOR PAPERS, TUTORIALS, PANELS

COGNITIVE 2012, The Fourth International Conference on Advanced Cognitive Technologies and Applications

July 22-27, 2012 – Nice, France

General page: http://www.iaria.org/conferences2012/COGNITIVE12.html

Call for Papers: http://www.iaria.org/conferences2012/CfPCOGNITIVE12.html

– regular papers

– short papers (work in progress)

– posters

Submission page: http://www.iaria.org/conferences2012/SubmitCOGNITIVE12.html

Submission deadline: March 16, 2012

Sponsored by IARIA, www.iaria.org

Extended versions of selected papers will be published in IARIA Journals: http://www.iariajournals.org

Please note the Poster and Work in Progress options.

The topics suggested by the conference can be discussed in term of concepts, state of the art, research, standards, implementations, running experiments, applications, and industrial case studies. Authors are invited to submit complete unpublished papers, which are not under review in any other conference or journal in the following, but not limited to, topic areas.

All tracks are open to both research and industry contributions, in terms of Regular papers, Posters, Work in progress, Technical/marketing/business presentations, Demos, Tutorials, and Panels.

Before submission, please check and conform with the Editorial rules: http://www.iaria.org/editorialrules.html

COGNITIVE 2012 Topics (topics and submission details: see CfP on the site)

BRAIN: Brain information processing and informatics

Cognitive and computation models; Human reasoning mechanisms; Modeling brain information processing mechanisms; Brain learning mechanisms; Human cognitive functions and their relationships; Modeling human multi-perception mechanisms and visual, auditory, and tactile information processing; Neural structures and neurobiological process; Cognitive architectures; Brain information storage, collection, and processing; Formal conceptual models of human brain data; Knowledge representation and discovery in neuroimaging; Brain-computer interface; Cognition-inspired complex systems

COGNITION: Artificial intelligence and cognition

Expert systems, knowledge representation and reasoning; Reasoning techniques, constraint satisfaction and machine learning; Logic programming, fuzzy logic, neural networks, and uncertainty; State space search, ontologies and data mining; Games, planning and scheduling; Natural languages processing and advanced user interfaces; Cognitive, reactive and proactive systems; Ambient intelligence, perception and vision

AGENTS: Agent-based adaptive systems

Agent frameworks and development platforms; Agent models and architectures; Agent communication languages and protocols; Cooperation, coordination, and conversational agents; Group decision making and distributed problem solving; Mobile, cognitive and autonomous agents; Task planning and execution in multi-agent systems; Security, trust, reputation, privacy and safety in agent-based systems; Negotiation brokering and matchmaking in agent-oriented protocols; Web-oriented agents (mining, semantic discovery, navigation, etc.; SOA and software agents; Economic agent models and social adoption

AUTONOMY: Autonomous systems and autonomy-oriented computing

Self-organized intelligence nature-inspired thinking paradigms; Swarm intelligence and emergent behavior; Autonomy-oriented modeling and computation; Coordination, cooperation and collective group behavior; Agent-based complex systems modeling and development; Complex behavior aggregation and self-organization; Agent-based knowledge discovery and sharing; Autonomous and distributed knowledge systems; Autonomous knowledge via information agents; Ontology-based agent services; Knowledge evolution control and information filtering agents; Natural and social law discovery in multi-agent systems; Distributed problem solving in complex and dynamic environments; Auction, mediation, pricing, and agent-based market-places; Autonomous auctions and negotiations

APPLICATIONS

Agent-oriented modeling and methodologies; Agent-based interaction protocols and cognitive architectures; Emotional modeling and quality of experience techniques; Agent-based assistants and e-health; Agent-based interfaces; Knowledge and data intensive classification systems; Agent-based fault-tolerance systems; Learning and self-adaptation via multi-agent systems; Task-based and task-oriented agent-based systems; Agent-based virtual enterprise; Embodied agents and agent-based systems applications; Agent-based perceptive animated interfaces; Agent-based social simulation; Socially planning; E-Technology agent-based ubiquitous services and systems

Committee: http://www.iaria.org/conferences2012/ComCOGNITIVE12.html

====================

Extension of Deadline of submitting ICWS 2012 Research Track Papers to: 2/29/2012 (Notification date: 3/30/2012)

::::::::::::::::::::::::: CALL FOR PAPERS :::::::::::::::::::::::::

The 19th IEEE International Conference on Web Services (ICWS 2012)

June 24-29, 2012, Hyatt Regency Resort and Spa, Honolulu, Hawaii, USA

Conference rate: $175/night with Internet access included

http://icws.org

Theme: Data-Centric Web-based Services

Celebrating the Merger between ICWS & ECOWS in 2012!

http://conferences.computer.org/icws/2012/

Sponsored by: IEEE Computer Society Technical Committee on Services Computing (http://tab.computer.org/tcsc)

*************************************** JOURNAL PUBLICATIONS **********************

Best Paper and Best Student Paper will be automatically invited to turn in extended versions to be published by the IEEE Transactions

on Services Computing (TSC). Top papers will be invited to submit extended versions to TSC, International Journal of Web Services Research

(JWSR), and International Journal of Business Process Integration and Management (IJBPIM). Both TSC and JWSR are SCI and EI indexed.

—————————————————————-

***For any queries, please send emails to icws.ieeecs@gmail.com.  ***

SSMEnetUK Service Innovation Case Studies

We need more of these Service Innovation Case Books, like the one created for this 2010 conference…

Diagram:

URL: http://www.ssmenetuk.org/docs/ServiceInnovation_CaseBook_pre_conference.pdf

Historic Document: Services Science
An IBM Global Team Issue Paper v.1.0

ISSUE
While manufacturing continues to play a vital role in the US economy, it is the service sector that dominates in the production of economic output and employment. Services include everything from professional service workers (medical, financial, consulting, IT) to food service employees, to transportation providers, fitness trainers and manicurists. An increased proportion of the manufacturing activity is linked to services due to outsourcing of information processing functions, supply chain integration, customer support and administrative functions. The common trait is that the product is not tangible—instead it is a service that is performed.

BACKGROUND
Given the prevailing role of services in advanced economies and the mounting global footprint of service activities, a greater research priority should be given to understanding how innovation works in the service sector and how it contributes to national competitiveness and economic growth. Service businesses also need to know more about methodologies for transforming business processes and the necessary integration of processes, technologies, and the people managing and acting upon them. Manufacturing represents just 17% of the US economy, yet we’re devoting nearly two-thirds of our research to it. Over 71% of our economy is represented by services, but we are investing only a 37% of our research investment to it. A better alignment is in order. To know more about this complex subject a new discipline in the services sciences is needed to develop the intellectual basis for solving problems in business process design, organizational transformation, workforce training, integration of services with manufacturing and developing technologies that have the potential to spur entirely new economic growth paths.

Diagram:

IBM POSITION
1. Encourage government R&D funding agencies to address the problems involved in transforming business services and what is required to develop improved innovation models, business methods, innovation performance metrics and the necessary research/technology roadmaps. The effort should be global in scope, multidisciplinary and scientifically rigorous.
2. Support creation of a new academic discipline that combines and is taught in schools of business, engineering and computer science. The approach will require that scientists and business practice and planning intersect.

IBM Leaders: Ginni Rometty, General Manager, BCS
Paul Horn, Senior Vice President, Research

This was originally posted in 2004 (as of 1/1/2012 Ginni Rometty is IBM’s CEO)

URL: http://www.ibm.com/ibm/governmentalprograms/pdf/Issue_Paper_Services_Science_v.1.0.pdf

This was a IBM-hosted Faculty Summit event outcome document from the same time

URL: http://www.almaden.ibm.com/asr/resources/facsummit.pdf

2012 INFORMS International Meeting, Beijing, China,
We would like to invite you to join CPMS, the Practice Section of INFORMS at the 2012 INFORMS International Meeting in Beijing,June 24-27, 2012, http://meetings2.informs.org/beijing2012/. The theme of the conference is OR/MS for a Sustainable World. We are interested in the papers that showcase the use of Analytics and Operational Reserach in Business and Service Management as well as in the emerging areas including Healthcare, Energy, and Sustainability. New applications related to Smart Building, Smart Transportation, Smart Grid, Smart IOT (Inernet of Things) and Cloud Management are also welcomed.
If you are interested in submitting a paper abstract or chair a session, please mail your first and last name, your email address, and the title of your paper or session to Dr. Grace Lin at gracelin@iii.org.tw before March 5. A session chair will need to invite three to four(perferred) presenters. You will then receive a confirmation for you to submit an abstract of less than 50 words to the conference website. The abstract submission deadline
is March 5, 2012 and authors’ deadline for final abstract changes is May 5, 2012.
The conference will be hosted by Tsinghua University and will take place at the National Convention Center in the Beijing Olympic Park. We look forward to seeing you in Beijing in June!
Best Regards,
Grace
—————————————————————-
Dr. Grace Lin, VP, Advanced Research Center
Institute for Information Industry, Taipei, Taiwan
INFORMS Fellow
Email:gracelin@iii.org.tw, Tel: (886) 2-6607-2900
Assistant: Purple Lin, Email: purplelin@iii.org.tw Tel: (886) 2-6607-2909
—————————————————————-
Dr. Grace Lin,  VP, Advanced Research Center
Institute for Information Industry, Taipei, Taiwan
INFORMS Fellow
Email:gracelin@iii.org.tw, Tel: (886) 2-6607-2900
Assistant: Purple Lin, Email: purplelin@iii.org.tw Tel: (886) 2-6607-2909
_______________________________________________
Service-science-section mailing list
Service-science-section@list.informs.org
http://list.informs.org/mailman/listinfo/service-science-section

CALL FOR PAPERS
The Fifth IEEE International Workshop on
Service Science and Systems (SSS’2012)

URL: http://compsac.cs.iastate.edu/workshop_details.php?id=43&ySSS 2012 – cfp

A joint event with COMPSAC’12
The 36th Annual IEEE International Computer Software
and Applications Conference

Izmir, Turkey, July 16 – 20, 2012

==========================================================

GOAL OF THE WORKSHOP:

Service sector forms a growing portion of world economy, accounting at the moment under 50% and around 70% of the total value adds in the developing and developed countries, respectively. Yet, this sector is still lagging behind other industry sectors, such as manufacturing, in terms of overall productivity. The advent of the Internet shortens the distance between service providers, service suppliers, service consumers which, coupled with the ever-increasing computing power, has become a key driver in brewing a new wave of business and technical models, promising to boost the productivity in the service sector.

A full End-to-End (E2E) service cycle covers stages of service creation, marketing, delivery, management and evolution. It is only recently that the importance of examining the scale, complexity and interdependence of service systems, in the lights of globalisation, demographic changes and technology developments, have been highlighted, calling for actions from education, research, business and government alike. A first symposium on service Science, Management and Engineering and a first international conference on service science were held in Cambridge (2007) and Beijing (2008) respectively.

Service science is still in its infancy, existing main driving forces in this area are from traditional hardware and software vendors who, while possessing tremendous knowledge and experience in computing, are restricted in the width and depth of visions in service applications. This workshop intends to fill the gap; in particular, it examines key stakeholders in the service cycles and sees how modern technologies can help boost productivity of the stakeholders.

Following the successful running of BINDIS’08,  BINDIS’09, BINDIS’10 and SSS’11 that were held in Turku, Seattle, Seoul and Munich, we now continue to run the fifth in a series in Izmir, Turkey, 2012.

The workshop will act as a unique forum to

– Review key stakeholders, activities in service cycles,
– Identify relevant modern technologies that can help boost service cycles,
– Examine novel service systems and applications in a variety of service industries.

THEME AND SCOPE OF THE WORKSHOP:

The workshop will bring together researchers and practitioners to share research results, advances and practical experience related to service science and systems, with focus on tackling barriers towards maintainability, scalability, reliability, interoperability, comprehensibility, usability, controllability, sustainability, profitability and productivity in the service cycles. Topics of interest include, but are not limited to:

– Service creation and evolution
o SaaS, PaaS, IaaS
o Service repository and reuse
o Service oriented architecture, analysis and design
o Service conceptual modelling, composition and orchestration
o Service design and testing methodologies
– Service marketing
o Market detection and segmentation
o Demand forecasting and resource planning
o Service directory, semantics, pragmatics, markup and matchup
o Social network and recommendation
o Economic models for service market
– Service delivery, management and improvement
o Service-level agreement, measurement and optimisation
o Service automation and productivity improvement
o Service process simulation, analysis and problem solving
o Green computing and sustainable service
– Technology-enabled services and case studies
o Cloud computing
o Education, community, health, government, enterprise, professional, outsourcing, etc.
o Service standardization
o Product servitization

PROGRAM COMMITTEE:

Ezendu Ariwa, London Metropolitan University, UK
Lianne Bodenstaff, University of Twente, The Netherlands
Darek Ceglarek, University of Warwick, UK
Shu-Ching Chen, Florida International University, USA
Xiaochun Cheng, Middlesex University, UK
Tang Loon Ching, National University of Singapore, Singapore
Nam Wook Cho, Seoul National University of Technology, Korea
Shuo-Yan Chou, National Taiwan University of Science and Technology
Jen-Yao Chung, IBM Research, USA
Raymond P. Fisk, Texas State University, USA
Genady Grabarnik, IBM Research, USA
Remigijus Gustas, Karlstad University, Sweden
Sandeep Karamongikar, Infosys Technologies, India
Kwang-Jae Kim, Pohang University of Science and Technology, Korea
Yang Li, BT Research & Technology, UK
Xiaodong Liu, Napier University, UK
Zongwei Luo, Hongkong University, China
Daihwan Min, Korea University, Korea
David Mulligan, National University of Ireland (Galway), Ireland
Andy Neely, Cambridge University, UK
Christos Nikolaou, University of Crete, Greece
William Song, Durham University, UK
Daoping Wang, University of Science and Technology Beijing, China
Hongbing Wang, Southeast University, China
Jijiang Yang, Tsinghua University, China
Kongyu Yang, Beijing Information Science and Technology University, China
Kun Yang, Essex University, UK
Wan Chul Yoon, KAIST, Korea
Muhammad Younas, Oxford Brookes University, UK
Ming Yu, Tsinghua University, China
Lin Zhang, BeiHang University, China
Yong Zhang, Tsinghua University, China

IMPORTANT DATES:

March 19, 2012    Deadline for paper submission
April 9, 2012     Decision notification (electronic)
May 2, 2012       Camera-ready copy and author registration due

SUBMISSION AND REVIEW:

Original papers will be considered. All submitted papers will be reviewed by the program committee according to its originality, significance, correctness, presentation, and relevance. We encourage authors to present position papers on practical studies and experiments, critiques of existing work, emerging issues, and novel ideas under development. Both draft and camera-ready papers must be submitted electronically via the SSS 2012 Submission Page (http://myreview.cs.iastate.edu/SSS2012/). Manuscripts will be limited to six pages for regular/invited paper, four pages for short paper, two pages for fast abstract and position statement including all figures, tables, and references. Extra page charges apply. Please consult COMPSAC Paper Submission page for proper naming convention. The format of submitted papers must follow the IEEE conference proceedings guidelines (i.e., 8.5″ x 11″, Two-Column Format (PDF, DOC); Layout Guide (PDF, DOC)).

All accepted papers will be published in the electronic conference proceedings by the IEEE Computer Society, indexed through INSPEC and EI Index (Elsevier’s Engineering Information Index), and automatically included in the IEEE Digital Library. At least one of the authors of each accepted paper must register as a full participant of COMPSAC for the paper to be included in the proceedings. Each accepted paper must be presented in person by an author.

Authors of a selection of best papers from SSS 2012 will also be invited to submit extended versions of the papers to a special issue of a major international journal.

WORKSHOP CO-CHAIRS:

Dr. Yang Li
British Telecom, UK
Email: yang.li@bt.com

Prof. Jijiang Yang
Tsinghua University, China
Email: yangjijiang@tsinghua.edu.cn

Prof. Kwang-Jae Kim
Pohang University of Science and Technology, Korea
Email: kjk@postech.ac.kr

Prof. Shuo-Yan Chou
National Taiwan University of Science and Technology
Email: sychou2@mac.com

Dear Colleagues,
We are still looking for submissions, even if you did not give us a
notice of interest by the 15th.  Please also note that the CFP
includes application-level protocols: I would like to emphasize these
three CFP bullets:
. Policies and protocols for cloud computing and enterprise management
. New technologies for policy and protocol enforcement
. New protocol support requirements for likely future applications

The first bullet would include any novel support for cloud support
based on some kind of protocol necessary for a distributed approach.
The second includes technologies for checking that protocols meet
policy requirements in systems.
The last bullet item is fairly inclusive and would include, e.g.,
networked systems that acheive homeostasis based upon cellular automata.

Best regards,
Charles Petrie

Future Internet Protocols

Final submissions due: 1 March 2012
Publication date: November/December 2012

Please email the guest editors a brief description of
the article you plan to submit:
Charles Petrie <petrie@stanford.edu>
Oliver Spatscheck <spatsch@research.att.com>
(Please use this subject line
CFP: Special issue of IEEE Internet Computing on “Future Internet Protocols”  (keyword: Berlin))

The Internet is based upon a set of layered protocols, their servers,
and architectures that support them. The Internet has now evolved
far beyond the original TCP/IP protocol and architecture (see
Peering column by Oliver.) Application protocols have similarly
evolved as evidenced by HTML.5.   Future applications and basic
usage will require significant changes, however, a clean slate
approach is not likely to be adopted making a feasible migration path
a must for any new proposal.

This issue explores the current and near-future evolution of the
Internet in terms of its supporting protocols and policies.  Topics
include new Internet and application protocols, and application
requirements.  Examples of topics include:

. High-latency tolerant TCP (also for mobile environments)
. TCP replacement protocols
. Beyond HTML 5.0
. Virtualization of Networks
. Requirements for app management
. Smart Routers
. Policies and protocols for cloud computing and enterprise management
. New technologies for policy and protocol enforcement
. New protocol support requirements for likely future applications

Submissions should report results, with strong technical content, that
make novel contributions to Internet engineering or science and show
an evaluation of the results.  Proposals for new systems must at least
be prototyped and evaluated, and be so promising that the relatively
early work warrants publication.  Speculative proposals will be
rejected by the editors and not be reviewed. (Controversial speculation
should be submitted to one of our columns, such as “Peering”.)

For questions, please contact the guest editors of this
special issue.

All submissions must be original manuscripts of fewer than 5,000
words, focused on Internet technologies and implementations. Longer
submissions will be rejected and not reviewed.

Some books used in teaching aspects of service science: Please add yours below

New in 2016 – see Fundamentals of Service Systems
Editors: Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (Eds.)

1. The Service-Dominant Logic of Marketing: Dialog, Debate, And Directions
Robert F. Lusch (rlusch@eller.arizona.edu), Stephen L. Vargo
http://www.amazon.com/Service-Dominant-Logic-Marketing-Dialog-Directions/dp/076561491X

2. Service Management: Operations, Strategy, Information Technology
James Fitzsimmons (James.Fitzsimmons@mccombs.utexas.edu)
http://www.amazon.com/Service-Management-Operations-Information-Technology/dp/0077228499

3. Understanding Service Businesses Applying Principles of Unified Services Theory, Edition: 2
Scott Sampson (ses3@sampson3.byu.edu)
http://www.amazon.com/Understanding-Businesses-Applying-Principles-Services/dp/0471210501

4. Services Marketing
Valarie Zeithaml (valariez@unc.edu), Mary Jo Bitner, Dwayne Gremler
http://www.amazon.com/Services-Marketing-Valarie-Zeithaml/dp/0073380938

5. Services Marketing (7th Edition)
Christopher H Lovelock, Jochen Wirtz (jochen@nus.edu.sg)
http://www.amazon.com/Services-Marketing-7th-Christopher-Lovelock/dp/0136107214

6. Testing 1 – 2 – 3: Experimental Design with Applications in Marketing and Service Operations
Johannes Ledolter (johannes.ledolter@wu.ac.at), Arthur Swersey
http://www.amazon.com/Testing-Experimental-Applications-Marketing-Operations/dp/0804756120

7. Introduction to Service Engineering
Waldemar Karwowski (wkar@mail.ucf.edu), Gavriel Salvendy
http://www.amazon.com/Introduction-Service-Engineering-Waldemar-Karwowski/dp/0470382414

8. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Ching M. Chang (cmchang@buffalo.edu)
http://www.amazon.com/Service-Systems-Management-Engineering-Differentiation/dp/0470423323

9. Service Is Front Stage: Positioning Services for Value Advantage
James Teboul (james.TEBOUL@insead.edu)
http://www.amazon.com/Service-Front-Stage-Positioning-Advantage/dp/0230006604/

10. Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
Robert C. Ford (rford@bus.ucf.edu), Michael C. Sturman, Cherrill P. Heaton
http://www.amazon.com/Managing-Quality-Service-Hospitality-Organizations/dp/1439060320

11. Web Services: Principles and Technology
Michael Papazoglou (M.P.Papazoglou@uvt.nl)
www.amazon.com/Web-Services-Principles-Michael-Papazoglou/dp/0321155556

12. Engineering Long-Lasting Software: An Agile Approach Using SaaS and Cloud Computing
David Patterson (pattrsn@cs,Berkeley.edu), Armando Fox
http://www.amazon.com/Engineering-Long-Lasting-Software-Computing-ebook/dp/B006WU5G4C

13. Service Management For Dummies
Judith Hurwitz (author.request@hurwitz.com), Robin Bloor, Marcia Kaufman, Fern Halper
http://www.amazon.com/Service-Management-Dummies-Judith-Hurwitz/dp/0470440589

14. Managing Services: Using Technology to Create Value
Mark M. Davis (MDAVIS@bentley.edu), Janelle N. Heineke
http://www.amazon.com/Managing-Services-Using-Technology-Create/dp/0072464267

15. Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints
John Arthur Ricketts (jaricke@us.ibm.com)
http://www.amazon.com/Reaching-Goal-Goldratts-Constraints-paperback/dp/0132565412

16. Service Science
Mark S. Daskin (msdaskin@umich.edu)
http://www.amazon.com/Service-Science-Mark-S-Daskin/dp/0470525886

17. Service Science: Concepts, Technology, Management
Harry Katzan Jr (katzanh@savannahstate.edu)
http://www.amazon.com/Service-Science-Concepts-Technology-Management/dp/0595525199

18. Facilities Change Management
Edward Finch (E.Finch@salford.ac.uk)
http://www.amazon.com/Facilities-Change-Management-ebook/dp/B006O1LA6W

19. Urban Operations Research
Richard C. Larson (rclarson@mit.edu), Amedeo R. Odoni
http://www.amazon.com/Urban-Operations-Research-Richard-Larson/dp/0975914634

20. Game Theory and Public Policy
Roger McCain (mccainra@drexel.edu)
http://www.amazon.com/Theory-Public-Policy-Roger-McCain/dp/1849805717

21. Service Design and Delivery
Mairi Macintyre (M.Macintyre@warwick.ac.uk), Glenn Parry, Jannis Angelis
http://www.springer.com/computer/swe/book/978-1-4419-8320-6

22. Operations Management for Competitive Advantage
Richard Chase (Rchase@marshall.usc.edu), F. Robert Jacobs, Nicholas J. Aquilano
http://www.amazon.com/Operations-Management-For-Competitive-Advantage/dp/0073121665

23. Information Systems: The Foundations of e-Business
Steven Alter (stevenalter@comcast.net)
http://www.amazon.com/Information-Systems-Foundation-E-Business-Edition/dp/0130617733

24. The Work System Method: Connecting People, Processes, and IT for Business Results
Steven Alter (stevenalter@comcast.net)
http://www.amazon.com/The-Work-System-Method-Connecting/dp/0977849708

25. Operations Management: Integrating Manufacturing and Services
Mark M.Davis (MDAVIS@bentley.edu) and Janelle Heineke
http://www.amazon.com/Operations-Management-Integrating-Manufacturing-Services/dp/0072994355

26. Principles of Operations Management
Jay Heizer (jheizer@tlu.edu) and Barry Render
http://www.amazon.com/Principles-Operations-Management-Student-Edition/dp/0136014895

27. Economics, Organization, and Management
Paul Milgrom (milgrom@stanford.edu, checpaul@milgrom.net) and John Roberts
http://www.amazon.com/Economics-Organization-Management-Paul-Milgrom/dp/0132246503

28.  Handbook of Service Science (Service Science: Research and Innovations in the Service Economy)
Paul P. Maglio (pmaglio@us.ibm.com), Cheryl A. Kieliszewski, James C. Spohrer
http://www.amazon.com/Handbook-Service-Science-Research-Innovations/dp/144191627X

29. 
The Science of Service Systems
Haluk Demirkan (haluk.demirkan@gmail.com), James C. Spohrer and Vikas Krishna

http://www.springer.com/computer/swe/book/978-1-4419-8269-8

30. 
Service Systems Implementation
Haluk Demirkan (haluk.demirkan@gmail.com), James C. Spohrer and Vikas Krishna

http://www.springer.com/computer/swe/book/978-1-4419-7903-2

31. 
Service Science, Management, and Engineering: Theory and Applications
Gang Xiong (gang.xiong@ia.ac.cn), Zhong Liu, Xiwei Liu, Fenghua Zhu, Dong Shen

http://www.amazon.com/Service-Science-Management-Engineering-Applications/dp/0123970377

32. 
Service Science: Examining the Socio-Technical Dynamics of Public Sector Service Network Innovation
Noel Carroll (noel.carroll@dcu.ie)

http://www.amazon.com/Service-Science-Examining-Socio-Technical-Innovation/dp/3844309357

33.
Dynamic Capabilities & Strategic Management: Organizing for Innovation and Growth
David J. Teece (DTeece@brg-expert.com)

http://www.amazon.com/Dynamic-Capabilities-Strategic-Management-Organizing/dp/0199691908

34.
Creating New Markets in the Digital Economy: Value and Worth
Irene Ng (irene.ng@wmg.warwick.ac.uk)

http://www.cambridge.org/us/academic/subjects/management/entrepreneurship-and-innovation/creating-new-markets-digital-economy-value-and-worth?format=PB

35.
Service Thinking: The Seven Principles to Discover Innovative Opportunities
Hunter Hastings (hhhastings@gmail.com) and Jeff Saperstein (sapermktg@earthlink.net)

http://groupcvc.com/service-thinking-book/

In the comments section below, please add your favorite books for teaching aspects of service science.  If you know the first authors email, please include it.  We are a preparing a survey to help identify recommended books for each of 169 locations in the service science systems-disciplines framework. Thank-you for your assistance.