Call for Papers Journal Pengurusan (Malaysia): Transformative Service

Themed Issue – Journal Pengurusan

CALL FOR PAPERS
JOURNAL PENGURUSAN THEMED ISSUE:
Theme: “Creating and Delivering Service Value through Transformative Service”
______________________________________________________________________________
JOURNAL PENGURUSAN (UKM’s Journal of Management) is an international scholarly journal indexed in SCOPUS and published by Penerbit UKM, Universiti Kebangsaan Malaysia.
The service industry has grown exponentially in the Asian region since the mid-20th century, and in many countries it now constitutes the most vital component of the economy. The service sector accounts for more than 70 percent of the gross domestic product of economically advanced as well as developing countries. Levels of expectations of service performances are rising as consumers grow wealthier, are better informed and travel more. To stand out from the intense competition and to build a loyal clientele, service companies should strive to improve their service delivery or performances by providing exceptional value to their customers. With the stiff competition and rapid growth in the service industry, interest is also growing among practitioners and academics in learning what the values are and how they should be created, communicated, and delivered to the customers.
Despite a proliferation of studies on the service industry, systematic studies focusing on the various aspects and dimensions of “value creation” have received relatively little attention in the literature.

This “Call for Papers” announces a Themed Issue with a theme “Creating and Delivering Service Value through Transformative Service”. Transformative service research has been generally defined as service research that focuses on “creating uplifting changes and improvements in the well-being of both individuals and communities”. The main purpose is to enhance the quality of life of current as well as future generations via service provisions. Thus, the goal of this themed issue is to provide a body of knowledge that explains the relationships and impacts of the service value offered to the market in improving the well-being of both the individual customer and overall society. Papers are expected to focus on issues, problems, or contexts related to service value, transformative service, or the integration of the two constructs. We also welcome papers that adopt an inter-disciplinary approach, integrating known (or the proposal of new) marketing, finance, and management theories with services theory. This themed issue pursues manuscripts related to topics including, but not limited to:
 Creating and enhancing tools for capturing the value in use for transformative service
 The roles of technology or social networks in value creation and delivery process
 Employees’ roles and participation in value creation and delivery
 Sustainable marketing, service value, and transformative service
 Cross-cultural studies related to service value and transformative service
 Ethical issues in transformative service
 Quality issues in value creation and delivery
 E-service and service value
 The impacts of service value offerings on organizational, customers or society well-being
 Managing service operations to provide better service value
 Internal and/or external value co-creation process
 Communicating and promoting service value and/or transformative service

URL: http://www.mampu.gov.my/c/document_library/get_file?uuid=6d0c34a8-83c4-47ae-9270-fe76b95a42b6&groupId=10136

Graduate Reference Curriculum for Systems Engineering (GRCSE)

GRCSE Sample Objectives.

1. Effectively analyze, design, and implement feasible, suitable, effective, supportable, affordable, and integrated solutions throughout the life cycle of systems of systems, enterprises, services, and products.

This could be tailored by explicitly stating the types of systems that graduates develop and a given domain (e.g., aerospace or telecommunications) or by specifying a portion of the system life cycle.

2. Successfully assume a variety of roles in multi-disciplinary teams of diverse membership, including technical expertise and leadership at various levels.

3. Demonstrate professionalism. Grow professionally through continued learning and involvement in professional activities. Contribute to the growth of the profession. Contribute to society through ethical and responsible behavior.

4. Communicate (read, write, speak, listen, and illustrate) effectively in oral, written, and newly developing modes and media, especially with stakeholders and colleagues.

The International Council on Systems Engineering (INCOSE) defines systems engineering (SE) as
an interdisciplinary approach and means to enable the realization of successful systems. It focuses on defining customer needs and required functionality early in the development cycle, documenting requirements, and then proceeding with design synthesis and system validation while considering the complete problem: operations, cost and schedule, performance, training and support, test, manufacturing, and disposal. Systems engineering considers both the business and the technical needs of all customers with the goal of providing a quality product that meets the user needs.

URL: http://www.bkcase.org

URL: http://www.bkcase.org/fileadmin/bkcase/files/GRCSE_0.5/GRCSE_Version0_5_Final.pdf

SoEA4EE 2012

CALL FOR PAPERS
(http://crinfo.univ-paris1.fr/users/nurcan/SoEA4EE_2012/SoEA4EE_2012_flyer.pdf)

Fourth International Workshop on Service oriented Enterprise
Architecture for Enterprise Engineering (SoEA4EE’12)

in conjunction with EDOC 2012
September 11th, 2012, Beijing, China
http://edocconference.org/

Papers submission deadline: April 1, 2012

Organisers:
Selmin Nurcan – University Paris 1 Panthéon Sorbonne, France
Rainer Schmidt – Aalen University, Germany

——
SCOPE
——

Several developments, such as the success of cloud-computing show that
not the ownership of IT resources but their management is the foundation
for sustainable competitive advantage . According to Ross et al. , smart
companies define how they (will) do business (using an operating model)
and design the processes and infrastructure critical to their current
and future operations (using an enterprise architecture).

Enterprise Engineering (EE) is the application of engineering principles
to the design of Enterprise Architectures. It allows deriving the
Enterprise Architecture from the enterprise goals and strategy and
aligning it with the enterprise resources as shown in Figure 1,
Enterprise architecture aims (i) to understand the interactions and all
kind of articulations between business and information technology, (ii)
to define how to align business components and IT components, as well as
business strategy and IT strategy, and more particularly (iii) to
develop and support a common understanding and sharing of those purposes
of interest. Enterprise architecture is used to map the enterprise goal
and strategy to the enterprise’s resources (actors, assets, IT supports)
and to take into account the evolution of this mapping. It also provides
documentation on the assignment of enterprise resources to the
enterprise goals and strategy.

There are different paradigms for creating enterprise architecture. The
most important is to encapsulate the functionalities of IT resources as
services. By this means, it is possible to clearly describe the
contributions of IT both in terms of functionality and quality and to
define a service-oriented enterprise architecture (SoEA). SoEA easily
integrates wide-spread technological approaches such as SOA or emerging
ones as cloud computing because they also use service as structuring and
governing paradigm. The enterprise goals and strategies are mapped to a
SoEA.

SoEA differentiates four layers of services. Thus, its scope is much
broader than the scope of SOA and also includes services not accessible
through software such as business and infrastructure services. Services
of different layers may be interconnected in service (value) nets to
provide higher level services.

1. Business services are services, which directly support business
processes. Business processes can also be developed dynamically
(on-the-fly) using business services which are available in a repository
for a given business domain. An example is call-centre services provided
by an external service provider.
2. Software services exist as two types: (i) human-oriented
applications, which are provided as Software as a Service, (ii)
application services which are part of so-called SOA  that are a popular
paradigm for creating enterprise software.
3. Platform Services provide support of the development of applications.
They provide services for the execution of applications, middleware
stacks, web servers etc.
4. Infrastructure services are more hardware-flavoured services, which
are provided using computers. They may have a human addressee but
contain many infrastructure services such as providing computing power,
storage etc. They are an important topic in management and practice
collections such as ITILV3  or standards such as ISO/IEC 20000 have
gained a high popularity.

——
GOALS
——
The goal of the workshop is to develop concepts and methods to assist
the engineering and the management of service-oriented enterprise
architectures and the software systems supporting them. Especially four
themes of research shall be pursued:
1. Alignment of the enterprise goals and strategies with the
service-oriented enterprise architecture
2. Design of the service-oriented enterprise architecture
3. SoEA and Cloud-Computing
4. Mapping of service-oriented enterprise architecture to enterprise
resources

———————
TOPICS OF DISCUSSION
———————
During the workshop we will discuss the following topics:

1. Alignment of the enterprise goals and strategy with the SoEA
– Which interdependencies exist between services and business strategy?
– Which concepts and methods are necessary to align services with the
business strategy?
– Which new potentials to reengineer business processes are created by
services?
– How are non-functional requirements derived from enterprise goals and
strategy?
– How are services aligned with non-functional requirements?
– How are services aligned with compliance requirements?
– Are the compliance and governance requirements enforced using SoEA?

2. Design of SoEA
– How are business, software, platform and infrastructure services defined?
– How are business services assigned to business processes?
– How are business services assigned to non-functional requirements?
– How do meta-services differentiate for business, software, platform
and infrastructure services?
– How are appropriate meta-services designed?
– Which phases do the lifecycle of business, software, platform and
infrastructure services contain?
– How can the fulfilment of non-functional requirements be monitored?
– Which benchmarks and key performance indicators should be applied to
services?
– Which approaches exist for the continual improvement of services?

3. SoEA and Cloud-Computing
– How does SoEA interrelate with cloud computing?
– How are Enterprise Architectures designed using cloud-services?
– How differ cloud-services from other kinds of services?
– How are Enterprise Architectures designed using cloud-environments?
– Which meta-services are necessary for cloud-environments?
– How are service (value) nets -consisting of business, software,
platform and infrastructure services- created?

4. Mapping of SoEA to enterprise resources
– Which resources are relevant for SoEA?
– How are services mapped to enterprise resources?
– Which approaches exist to map services to resources?
– Which information system architectures are adequate for services?
– How can non-functional requirements be mapped to capacity planning of
resources?

———–
SUBMISSION
———–
Full papers (8-10 pages in the IEEE-CS format) describing mature results
are sought. In addition, short papers (4 pages in the IEEE-CS format)
may be submitted to initiate discussion around ideas or preliminary
research results and ongoing projects. The paper selection will be based
upon the relevance of a paper to the main topics, as well as upon its
quality and potential to generate relevant discussion. All contributions
will be peer reviewed based on the complete version, being full or
short. The review process for the two types of papers will be different
because of their distinct purposes.

All papers published in the EDOC 2012 workshop proceedings must be in
the IEEE Computer Society format
(http://www2.computer.org/portal/web/cscps/formatting). It is strongly
recommended that all papers are already in this format when they are
first submitted to workshops. This gives precise picture of the paper
length and avoids rework if the paper is accepted.

Please submit your paper to Easychair at
https://www.easychair.org/conferences/?conf=soea4ee2012

At least one author of each accepted workshop paper will have to
register for the whole EDOC 2012 conference and attend the workshop to
present the paper. Analogously to previous years, there will be no
workshop-only registration at EDOC 2012. If a paper is not presented in
the workshop, it will be removed from the workshop proceedings published
in the IEEE Xplore digital library.

The SoEA4EE workshop has been a full day workshop in conjunction with
EDOC’09 in New Zealand, with EDOC’10 in Brasil and with EDOC’11 in Finland.
The link for the proceedings of EDOC 2009 workshops is:

http://ieeexplore.ieee.org/xpl/tocresult.jsp?isnumber=5331971&isYear=2009.
The link for the proceedings of EDOC 2010 workshops is:
http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp?punumber=5626915.
The link for the proceedings of EDOC 2011 workshops is:
http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp?punumber=6036125.

—————–
EXPECTED RESULTS
—————–
All papers will be published in the workshop wiki (www.soea4ee.org)
before the workshop, so that everybody can learn about the problems that
are important for other participants. The workshop will consist of long
and short paper presentations, brainstorming sessions and discussions. A
workshop report will be created collaboratively using the workshop wiki.

—————-
IMPORTANT DATES
—————-
Submission due: April 1, 2012
Notification: May 28, 2012
Camera-ready paper due: June 15, 2012

——————
PROGRAM COMMITTEE
——————
João Paulo A. Almeida – Federal University of Espírito Santo, Brazil
Judith Barrios – Universidad de Los Andes, Venezuela
Khalid Benali – LORIA, Nancy, France
Ilia Bider – IbisSoft, Sweden
Ayon Chakraborty – Queensland University of Technology, Australia
Chiara Francalanci – Politechnico Milano, Italy
Xavier Franch – Universitat Politecnica de Catalunya, Spain
Francois Habryn – KSRI, Karlsruhe Institute of Technology, Germany
Sung-Kook Han – Won Kwang University, South Korea
Ron Kenett – KPA Ltd., Israel
Peter Kueng – Crédit Suisse, Switzerland
Marc Lankhorst – Novay, The Netherlands
Michel Léonard – University of Geneva – Switzerland
Lin Liu – Tsinghua University, Beijing, China
Heiko Ludwig – IBM Almaden Research Center, San Jose, CA, USA
Hui Ma – Victoria University of Wellington, New Zealand
Florian Matthes – Technical University Munich, Germany
Selmin Nurcan – Université Paris 1 Panthéon Sorbonne, France
Erik Proper – Public Research Centre – Henri Tudor, The Netherlands
Gil Regev – EPFL & Itecor, Switzerland
Colette Rolland – Université Paris 1 Panthéon Sorbonne, France
Shazia Sadiq – University of Queensland, Australia
Rainer Schmidt – Aalen University, Germany
James C. Spohrer – IBM Almaden Research Center, San Jose, CA, USA

————-8<——————-8<——————-8<——————-8<————-

—
—————————————————————-
Selmin NURCAN
Maître de Conférences / Associate Professor
—————————————————————-
The University of Paris 1 Panthéon Sorbonne has been
running for the last 14 years, a highly successful 2-year Masters
programme (SIC – apprenticeship) that is now open to Foreign students
http://www.iksem.org
http://mastersic.univ-paris1.fr/
http://www.meilleurs-masters.com/master-prix-de-linnovation/universite-paris-1-pantheon-sorbonne-master-information-and-knowledge-systems-engineering-and-management-iksem.html

http://www.meilleurs-masters.com/master-management-des-systemes-dinformation/universite-paris-1-pantheon-sorbonne-master-systemes-d-information-et-de-connaissance.html

—————————————————————-
The 13th edition on Business Process Modeling, Development and Support
(BPMDS’2012) in conjunction with CAISE’2012
*BPMDS is a WORKING CONFERENCE in conjunction with CAISE*.
June 25-29, 2012, Gdansk, Poland
http://bpmds.org/
Previous Springer LNBIP proceedings:
http://www.springerlink.com/content/978-3-642-21758-6/
http://www.springerlink.com/content/978-3-642-13050-2/
http://www.springerlink.com/content/978-3-642-01861-9/
—————————————————————-
*Surface mail*
Université Paris 1 – Panthéon – Sorbonne
Centre Broca
21, rue Broca 75240 Paris cedex 05 FRANCE
Tel : 33 – 1 53 55 27 13 (répondeur)    Fax : 33 – 1 53 55 27 01
—————————————————————-
Université Paris 1 – Panthéon – Sorbonne
Centre de Recherche en Informatique
90, rue de Tolbiac 75634 Paris cedex 13 FRANCE
http://crinfo.univ-paris1.fr/users/nurcan/
Tel : 33 – 1 44 07 86 34        Fax : 33 – 1 44 07 89 54
mailto:nurcan@univ-paris1.fr
—————————————————————-
To handle yourself, use your head.
To handle others, use your heart.
—————————————————————-

 ECoMASS-2012: Evolutionary Computation and Multi-Agent Systems and Simulation Workshop

Workshop URL: http://www.cscs.umich.edu/ecomass/

to be held as part of the

2012 Genetic and Evolutionary Computation Conference (GECCO-2012)
July 7-11, Philadelphia, PA, USA
Organized by ACM SIGEVO
http://www.sigevo.org/gecco-2012

PAPER SUBMISSION DEADLINE FOR WORKSHOP: March 28, 2012

——————————————————————–
Evolutionary computation (EC) and multi-agent systems and simulation
(MASS) both involve populations of agents. EC is a learning technique
by which a population of individual agents adapt according to the
selection pressures exerted by an environment; MASS seeks to
understand how to coordinate the actions of a population of (possibly
selfish) autonomous agents that share an environment so that some
outcome is achieved. Both EC and MASS have top-down and bottom-up
features. For example, some aspects of multi-agent system engineering
(e.g., mechanism design) are concerned with how top-down structure can
constrain or influence individual decisions. Similarly, most work in
EC is concerned with how to engineer selective pressures to drive the
evolution of individual behavior towards some desired goal. Multi-agent
simulation (also called agent-based modeling) addresses the bottom-up
issue of how collective behavior emerges from individual action.
Likewise, the study of evolutionary dynamics within EC (for example in
coevolution) often considers how population-level phenomena emerge from
individual-level interactions. Thus, at a high level, we may view EC and
MASS as examining and utilizing analogous processes. It is therefore
natural to consider how knowledge gained within EC may be relevant to
MASS, and vice versa; indeed, applications and techniques from one field
have often made use of technologies and algorithms from the other field.
Studying EC and MASS in combination is warranted and has the potential
to contribute to both fields.

The goal of this workshop is to facilitate the examination and
development of techniques at the intersection of evolutionary
computation and multi-agent systems and simulation.

The ECoMASS workshop welcomes original submissions in the theory and
practice on all aspects of Evolutionary Computation and Multi-Agent
Systems and Simulation, which include (but are not limited to) the
following topics and themes:

– Multi-agent systems and agent-based models utilizing evolutionary
computation
– Optimization of multi-agent systems and agent-based models using
evolutionary computation
– Evolutionary computation models which rely not on explicit fitness
functions but rather implicit fitness functions defined by the
relationship to other individuals / agents
– Applications utilizing MASS and EC in combination
– Biological agent-based models (usually called individual-based
models) involving evolution
– Evolution of cooperation and altruism
– Genotypic representation of the complex phenotypic strategies of MASS
– Evolutionary learning within MASS (including Baldwinian learning and
phenotypic plasticity)
– Emergence and feedbacks
– Open-ended strategy spaces and evolution
– Adaptive individuals within evolving populations

*Paper Submission
Each accepted paper will be presented orally at the workshop and
distributed in the workshop proceedings to all GECCO attendees. Authors
should follow the format of the GECCO manuscript style; refer to
http://www.sigevo.org/gecco-2012/ for details. Manuscripts should not
exceed 8 pages. Papers should be submitted by 28 March, 2012 in
PostScript or PDF format to: forrest.stonedahl@centre.edu

*Important Dates
Paper submission deadline: 28 March, 2012
Notification of acceptance: April 9, 2012
Camera-Ready Accepted Papers Due: April 16, 2012

*Workshop Chairs
Forrest Stonedahl, Centre College
Rick Riolo, University of Michigan

*Workshop Program Committee
Bill Rand, University of Maryland
Jim Reggia, University of Maryland
Michael North, Argonne National Laboratory
Robert G. Reynolds, Wayne State University
Tina Yu, Memorial University of Newfoundland
Moshe Sipper, Ben-Gurion University
Matt Knudson, Carnegie Mellon University
Kagan Tumer, Oregon State University

GECCO is sponsored by the Association for Computing Machinery Special
Interest Group on Genetic and Evolutionary Computation (SIGEVO). SIG
Services: 2 Penn Plaza, Suite 701, New York, NY, 10121, USA,
1-800-342-6626 (USA and Canada) or +212-626-0500 (Global).

—
Forrest Stonedahl (forrest.stonedahl@centre.edu)
Assistant Professor of Computer Science and Mathematics
Centre College (http://www.centre.edu/)

Website: http://forrest.stonedahl.com/
The NAACSOS mailing list is a service of NAACSOS, the North American Association for Computational and Organizational Science (http://www.casos.cs.cmu.edu/naacsos/).
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NAACSOS – http://www.casos.cs.cmu.edu/naacsos/
–

Advanced School: Service-Oriented Computing

This year, once more, the Advanced School opens for graduate students and young professionals in the area of Service Oriented Computing. It will take place in Crete, Greece, from July 2 to July 7, 2012. For more information please visit: http://www.summersoc.eu

Listening to the participants’ recommendations, the Advanced School continues the structure introduced last year: we focus on a small number of specific topics (tracks) and have lectures only on these. The tracks are:

Conceptual Foundations

Computing in the Clouds

People in Service Oriented Computing Systems (SOCS)

Emerging Topics

The tracks are color coded on the program to be easily recognizable. In addition, as in previous years, we will have a special session where PhD candidates can present their thesis, sessions for presenting running state-of-the-art FP7 projects on Services, System Architectures, Infrastructures and Engineering (SSAIE), a visit to the archaeological sites of Knossos and Festos, and of course for relaxation, a program rich in social events (beach party, visit to a traditional Cretan village, etc.).

Graduate students can take the Advanced School as a graduate-level course, and earn 3 ECTS units. The course credits are recognized by several Universities, and those interested can contact us to inquire whether the Advanced School on Service-Oriented Computing is recognized by their University.

The Advanced School on Service-Oriented Computing 2012 will be, once more and without doubt, a successful combination of knowledge acquisition along with the opening of the mind on all topics related to Service Oriented Computing.

Come to learn, network and enjoy!

Contact:

Themistoklis Koutsouras <kutsuras@tsl.gr>

Service Week Announcement

We are delighted to announce we will be hosting the third Cambridge Service Week from 17-20 September 2012. This year, Service Week will be hosting the EurOMA Service Operations Management Forum. There will be a combination of events for academics, practitioners as well as member organisations of the Alliance.  More information on the 2012 event will appear in due course, but please do get in contact if you would like to be involved in any way.

The presentations, podcasts and summaries videos of the 2011 industry conference are available here and a summary of the 2011 academic conference is available here.

Sign up to the newseletter here to be kept informed of Service Week developments and other Cambridge Service Alliance activity.

For More Info:

http://www.cambridgeservicealliance.org/news/newsletter/march-2012/service-week-announcement.html

http://servsig.org/
The Services SIG (SERVSIG) serves American Marketing Association academics who are interested in services research. SERVSIG was founded by Ray Fisk in 1993. Since that time, SERVSIG has sponsored numerous panels and sessions at AMA Educators’ Conferences. It hosts its own international conference, too. Also, SERVSIG hosts an annual SERVSIG Doctoral Consortium atthe AMA Frontiers in Services Conferences. The mission of SERVSIG is to be the best full-service system for keeping in touch with the people, events, and knowledge of services marketing and management. SERVSIG adopted three goals: Open, Flexible, and Fun. First, we strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. Second, we strive for the maximum of organizational flexibility (and a minimum of red tape). Third, we strive to be a fun organization by being both lighthearted and intellectually nourishing.

http://www.poms.org/colleges/cso/
The 2011 conference of POMS College of Service Operations will be held on June 2-5 in Ithaca, New York. It is jointly the 12th International Research Symposium on Service Excellence in Management (QUIS12). It will be hosted by The Center for Hospitality Research, School of Hotel Administration at Cornell University, in conjunction with The Center for Services Leadership (Arizona State University) and The Service Research Center (Karlstad University and Warwick University). Click on the following link to see more details.

http://www.tsia.com/
Technology Services Industry Association (TSIA) brings the technology services industry together. “We deliver world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs.”

http://service-sci.section.informs.org/
Institute for Operations Research and the Management Sciences (INFORMS) Service Science Section is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, Engineering and Practice; and to provide a forum for the exchange of new ideas in Service Science, Engineering and Practice, which cuts across the fields of services business strategy and modeling, operations research, information technologies, industrial engineering, management science, social and cognitive science, work force management, and legal science, etc.

http://www.itsmfi.org/
The itSMF® is the only truly independent and internationally-recognized forum for IT Service Management professionals worldwide. As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting “best practice” IT Service Management and of becoming part of the IT Service Management Forum become more apparent.

http://tweb.acm.org/special_issue_two.html
Service oriented computing (SoC) is an emerging cross-disciplinary paradigm for distributed computing that is changing the way software applications are designed, architected, delivered and consumed. Services are autonomous, platform-independent computational elements that can be described, published, discovered, orchestrated and programmed using standard protocols to build networks of collaborating applications distributed within and across organizational boundaries. Web Services are the current (but not only) most promising technology based on the idea of service oriented computing. Web services provide the basis for the development and execution of business processes that are distributed over the network and available via standard interfaces and protocols.

http://tab.computer.org/tcsc/
Services Computing has become a cross-discipline that covers the science and technology of bridging the gap between Business Services and IT Services. The underneath breaking technology suite includes Web services and service-oriented architecture (SOA), cloud computing, business consulting methodology and utilities, business process modeling, transformation and integration. This scope of Services Computing covers the whole lifecycle of services innovation research that includes business componentization, services modeling, services creation, services realization, services annotation, services deployment, services discovery, services composition, services delivery, service-to-service collaboration, services monitoring, services optimization, as well as services management. The goal of Services Computing is to enable IT services and computing technology to perform business services more efficiently and effectively.

http://isss.org/world/2012-call-for-participation
The systems sciences provide a platform of concepts and language that enables communities of interest to transcend disciplinary boundaries towards developing new knowledge and perspectives. The ISSS 2012 theme of Service Systems, Natural Systems draws attention to complex issues in today’s world, where dialogue amongst the learned may lead to better futures.

http://msom.society.informs.org/
INFORMS The Manufacturing and Service Operations Management Society (MSOM) promotes the enhancement and dissemination of knowledge, and the efficiency of industrial practice, related to the operations function in manufacturing and service enterprises. The methods which MSOM members apply in order to help the operations function add value to products and services are derived from a wide range of scientific fields, including operations research and management science, mathematics, economics, statistics, information systems and artificial intelligence. The members of MSOM include researchers, educators, consultants, practitioners and students, with backgrounds in these and other applied sciences.

http://msom.society.informs.org/sig/service-management/
MSOM Service Management SIG is dedicated to improving and enhancing our understanding of service operations. Topics include service system design, location and site planning, service capacity allocation and pricing, customer behavior, technology-driven services and quality. The group’s interest also lies in the interfaces of service operations with other functional areas, such as marketing, engineering or human resource management. All research methods (data-driven or analytical approaches) and industries are considered.

http://msom.society.informs.org/sig/healthcare-operations-management/
The objectives of MSOM Healthcare Operations Management SIG is to encourage interest in the field of Healthcare Operations Management, promote discussions and interactions among individuals having an interest in Healthcare Operations Management both among themselves and between them and other members of both MSOM and INFORMS and facilitate domain-knowledge discussions of relevant high quality and high impact research and applications with physicians, hospital administrators, and business executives in the general area of Healthcare Operations Management

http://www.poms.org/colleges/cso/
The mission of the POMS College of Service Operations is to: Establish and nurture a community of scholars and practitioners who are interested in the research and teaching of Operations Management in Services as well as the practice of Operations Management in Service industries; formulate research as well as teaching agenda with regard to service operations so as to spark more and better research and pedagogy in the critical emerging areas of service operations; and provide opportunities for people with common interests in research and teaching to interact with one another by organizing activities such as specialized conferences, workshops, and other events on topics associated with Operations in Services.

http://www.siguccs.org/
The Association for Computing Machinery SIG on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field.

http://isss.org/world/
The International Society for the Systems Sciences (ISSS) is among the first and oldest organizations devoted to interdisciplinary inquiry into the nature of complex systems, and remains perhaps the most broadly inclusive. The Society was initially conceived in 1954 at the Stanford Center for Advanced Study in the Behavioral Sciences by Ludwig von Bertalanffy, Kenneth Boulding, Ralph Gerard, and Anatol Rapoport. In collaboration with James Grier Miller, it was formally established as an affiliate of the American Association for the Advancement of Science in 1956. Originally founded as the Society for General Systems Research, the society adopted its current name in 1988 to reflect its broadening scope.

http://www.faseb.org/Association-Management-Services.aspx
Federation of American Societies For Experimental Biology Association Management Services (FASEB) has been supporting scientific societies and biomedical research for nearly a century and our management expertise has been greatly expanded over the years. Our tailored association management services meet the precise needs of associations, societies, and non-profits. Our offering spans a wide range of disciplines from day-to-day general management/administration to longterm planning. Through sound management practices, FASEB provides its clients and their members with more time to focus on what’s most important—the science and research.

http://service-design-network.org/
The Service Design Network was initiated in 2004 by a group of ambitious and enthusiastic believers in the value of service design. In 2008 it was set up as a non-profit organization acting as a forum for practitioners and academics to advance the nascent field of Service Design. Our purpose is to develop and strengthen the knowledge and expertise in the science and practice of innovation. The support of service design related networks, conferences, publications, workshops are some of the SDNs activities – but also lobbying on political and economical platforms is on the agenda of SDN.

http://www.ahfe2014.org/conferenceHSSE.html
Applied Human Factors & Ergonomics – Human Side of Service Engineering. If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.

http://www.apsanet.org/content_7584.cfm
The American Political Science Association Service Learning in Political Science – The development of service learning programs is becoming more common in today’s classroom. By actively participating in service experiences that are directly related to political science courses, students are applying the political knowledge and skills they gain in the classroom and learning first-hand the importance of civic engagement. This site has been developed to help faculty and administrators better understand the role service learning can play in university setting.

http://www.nasm.com/
National Association of Service Management (NASM) is an organization dedicated to providing professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent.” The National Association of Service Managers is the oldest professional nonprofit association of product service executives in the United States, founded when service techniques were just beginning to be highly recognized as a sale and marketing tool. NASM has three objectives: improve the service industry’s quality and effectiveness; foster communications and cooperation among managers in the industry; and provide quality educational opportunities directly related to the needs of the industry.

http://svc.aisnet.org
The Association of Information Systems (AIS) SIG Service – Our mission is to provide a forum for AIS members to discuss, develop, and promote issues related to the history, reference disciplines, theories, practice, methodologies and techniques, new developments, and applications of services & information systems.

http://www.research.ibm.com/ssme/workuniv.shtml
IBM Services Sciences, Management and Engineering – Service science, management, and engineering (SSME) is a term introduced by IBM to describe service science, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific arrangements of people and technologies take actions that provide value for others.

http://thesrii.org/
The mission of Service Research and Innovation Institute is to Drive Research & Innovation for “IT Enabled Services” for a Better World.

http://www.issip.org/
The International Society of Service Innovation Professionals (ISSIP.org) is a democratically-run non-profit organization. Individual and institutional members work together to expand career options for service innovators while impacting business and society through new and improved service innovations. Within the last decade service innovation has become a focus of businesses and nations seeking ways to improve productivity, quality, compliance, sustainability, and other KPIs (Key Performance Indicators) of value co-creation between customers, providers, and other stakeholders. As a result, many existing professionals associations have added service science-related special interest groups or conference focus areas (e.g., AMA, INFORMS, AIS, ACM, IEEE, IIE, INCOSE, AHFE, etc.). ISSIP exists to connect these diverse professional associations and support their conferences and publications, linking members from academia, industry, government, and the social sector.

Please add others IIE, INCOSE, etc. and their complex service systems and service science related associations, SIGs, etc.

Singapore Research Pilot: Service Innovation Scorecard

The service innovation capability scorecard has been designed to give you a detailed understanding of your company’s innovation capability and to highlight specific improvement opportunities

http://nus-sicsc.comp.nus.edu.sg/