“The Rise Of Makers: Rethinking Innovation And Education”
Dale Dougherty, Co-founder, O’Reilly Media, Make Magazine

Watch this We 10/10 12noon PST
http://events.berkeley.edu/?event_ID=59924
Live broadcast at mms://media.citris.berkeley.edu/webcast

Please join us for the next CITRIS Research Exchange of the fall,
physically located at the Banatao Institute at Berkeley:

“The Rise Of Makers: Rethinking Innovation And Education”
Dale Dougherty, Co-founder, O’Reilly Media, Make Magazine

12:00 p.m.
Wednesday, October 10
310 Sutardja Dai Hall, UC Berkeley
http://events.berkeley.edu/?event_ID=59924
————–

Dale Dougherty is the editor and publisher of MAKE, and general manager
of the Maker Media division of O’Reilly Media, Inc. Dale has been
instrumental in many of O’Reilly’s most important efforts, including
founding O’Reilly Media, Inc. with Tim O’Reilly. He was the developer
and publisher of Global Network Navigator (GNN), the first commercial
Web site which launched in 1993 and was sold to AOL in 1995. Dale was
developer and publisher of Web Review, the online magazine for Web
designers, and he was O’Reilly’s first editor. Prior to developing MAKE,
Dale was publisher of the O’Reilly Network and he developed the Hacks
series of books. Dougherty was a Lecturer in the School of Information
Management and Systems (SIMS) at the University of California at
Berkeley from 1996 to 2000.

———
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Please note that all CITRIS Talks can be viewed on
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– – – – – – – – – – – – –
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For service science executive education, a case-study “crash course” approach is recommended:

Week 1: The Basics: Case Studies & Library
Day 1: IBM Case Study (B2B)
Day 2: Rolls-Royce Case Study (B2B)
Day 3: Five Short Case Studies (B2C)
Day 4: Survey More: Building Your Executive Education Library for Service Science
Day 5: Reflection: What’s Most Important to Sustain A Service Innovation Strategy?

Week 2: Working An Example: Your Business or City/State/Nation
Day 1: Introduction to Component Business Modeling of Industry And Societal Sectors
Day 2: CBM Models and KPIs
Day 3: Run-Transform-Innovate (Iterate-Imitate-Innovate) Portfolio Analysis
Day 4: Survey More: Applying CBM to Your Customers, Suppliers, Competitors, Regulators To Gain Strategic Insights
Day 5: Reflection: Governance & Sustainability of Service Innovation Strategy

Expanding Week 1:

(1) B2B Case: IBM Transformation to High Value Service & Software
http://www-935.ibm.com/services/us/gbs/bus/pdf/g510-6548-01-hidingplainsight.pdf
http://www.forbes.com/2010/07/07/ibm-transformation-lessons-leadership-managing-change.html
http://blogs.hbr.org/hbsfaculty/2012/01/sam-palmisanos-transformation.html
http://www.ibm.com/annualreport/2011/ghv/
http://brie.berkeley.edu/publications/wp187.pdf
http://www-935.ibm.com/services/us/gbs/thoughtleadership/ibv-digital-transformation.html
http://www.ibm.com/smarterplanet/us/en/business_agility/article/transformation.html?lnk=ibmhpls2/smarterplanet/work/transformation
http://www.informationweek.com/global-cio/interviews/ibm-cios-strategy-run-transform-innovat/229206998

Foley wrote: “When I asked how he measures the performance and effectiveness of IBM’s IT team, Hennessy pointed to its “run-to-transform” ratio. IBM’s IT department is divided into three groups: a “run” organization that’s responsible for keeping systems running smoothly; a “transform” team focused on business-process simplification and other business transformation; and an “innovate” unit that pursues leading-edge technology initiatives.  A few years ago, IBM was spending 73% of its IT budget on keeping systems and services running and 27% on innovation. This year, its run-to-transform ratio will hit 63%-37%. Roughly speaking, IBM is shifting an additional 2% of its IT budget from run to innovation each year, and Hennessy has every expectation that his group will continue moving the ratio in that direction. “I don’t see an end in sight,” he says. In fact, Hennessy says that IBM’s run-to-innovation ratio has improved more this year than last. “So it’s actually accelerating for us,” he says.”

(2) B2B Case: Rolls-Royce
http://knowledge.wharton.upenn.edu/article.cfm?articleid=1665

(3) B2C Cases: Many examples in business-to-consumer space
http://www.marketresearch.com/Futurethink-v3579/Case-Service-Innovation-Commerce-Bank-1793514/

(4) Many more case studies (sustaining the transformation) in these outstanding books for executives:

Chesbrough: Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era
http://www.amazon.com/Open-Services-Innovation-Rethinking-Business/dp/0470905743

Moore: Escape Velocity: Free Your Company’s Future from the Pull of the Past
http://www.amazon.com/Escape-Velocity-Free-Companys-Future/dp/0062040898

Sanford: Let Go To Grow: Escaping the Commodity Trap
http://www.amazon.com/Let-Go-To-Grow-Commodity/dp/0131482084

Anderson: Value Merchants: Demonstrating and Documenting Superior Value in Business Markets
http://www.amazon.com/Value-Merchants-Demonstrating-Documenting-Superior/dp/1422103358

Slywotzsky: How To Grow When Markets Don’t
http://www.amazon.com/How-Grow-When-Markets-Dont/dp/0446692700

Kim: Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
http://www.amazon.com/Blue-Ocean-Strategy-Uncontested-Competition/dp/1591396190

Rust: Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy
http://www.amazon.com/Driving-Customer-Equity-Reshaping-Corporate/dp/0684864665

Womack: Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
http://www.amazon.com/Lean-Solutions-Companies-Customers-Together/dp/0743277783

Cooper: Product Development For The Service Sector: Lessons From Market Leaders
http://www.amazon.com/Product-Development-Service-Sector-Lessons/dp/0738201057

(5) Finally, and this is most important, the service-transformation-strategy (to be sustainable) must include up-skilling employees of businesses and up-skilling citizens of nations year over year.   Future employees and citizens must have greater skills and competence year over year, or else the service transformation of a business or nations will not be sustainable.  Some good reads that suggest how to do this sustainably are:

Ricketts: Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraint
http://www.amazon.com/Reaching-Goal-Goldratts-Constraints-paperback/dp/0132565412
Improve-the-weakest-link and winner-take-all policy-incentives must be explicitly governed and balanced for sustainable success in service-led transformations of businesses and nations.

Spohrer: Three Frameworks For Service Research: Exploring Multilevel Governance in Nested, Networked Systems
http://servsci.journal.informs.org/content/4/2/147.abstract

McKinsey: Profits Per Employee
http://www.interknowledgetech.com/profit%20per%20employee.pdf

Barber: The Surprising Economics of a “People Business”
http://hbr.org/2005/06/the-surprising-economics-of-a-people-business/ar/1

McKinsey: Help Wanted: The Future of Work in Advanced Economies
http://www.mckinsey.com/insights/mgi/research/labor_markets/future_of_work_in_advanced_economies

Murphy: T-shaped people and multiple systems and disciplines
https://service-science.info/wp-content/uploads/2010/03/service-science-program-guide-V1.pdf

At the end of the day, service innovation is about growing both the capabilities of the provider and the customer and all stakeholders.  Service innovation is most truly and fundamentally about co-elevation of capabilities of people, businesses, and nations – all the diverse nested, networked service system entities in the service ecology.

*******************************************************************
CALL FOR PAPERS AND WORKSHOPS
*******************************************************************
IESS 1.3 – The 4th International Conference on Exploring Service Science

Proceedings of IESS 1.3 will be published in the Springer Lecture Notes in Business Information Processing (LNBIP)

6-8 February 2013, Porto, Portugal
http://www.fe.up.pt/iess1.3
iess1.3@fe.up.pt

36 Hours in Porto:
http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html

SUBMISSION DEADLINES

Deadline for paper and short paper submission: 15th October 2012
Authors’ notification: 6th November 2012
Final camera ready and early registration: 16th November 2012

Deadline for Workshop proposals: 15th October 2012
Workshop notification: 31st October 2012

*******************************************************************

INVITED KEY NOTE SPEAKER

Eduardo de Souto Moura, University of Porto, Pritzker Architecture Prize winner 2011

*******************************************************************
Organized by:
FEUP: Faculdade de Engenharia, Universidade do Porto, Portugal (www.fe.up.pt)

With the support of:
ISS: Institute of Service Science, Université de Genève, Switzerland (iss.unige.ch)
SSI: Service Science and Innovation, Public Research Centre Henri Tudor, Luxembourg (www.ssi.tudor.lu)

Since 2010, the IESS conferences provide a forum for the presentation and exchange of research results and practical experiences within the new field of Service Science, bringing together researchers and practitioners from many different areas.
Services represent the largest sector of the economy in many nations. Service Science aims to understand and study the conception, design, implementation, deployment, maintenance and operation of services, in particular technology based services such as IT services. Service Science represents an interdisciplinary approach to systematic innovation in service systems, integrating management, social, legal and engineering aspects to address the theoretical and practical aspects of the challenging services industry and of its economy.
Building on previous editions and the growing momentum in this emerging and exciting discipline, IESS is further strengthening its position as an academic conference focusing on the exploratory aspects surrounding service science. The goal of IESS is to offer academics, researchers and practitioners of all disciplines this exploratory forum to communicate and share results.  The conference programme will feature paper presentations, workshops, and interactive panel sessions.

In February 2013 the conference will be held in Porto, Portugal, declared by UNESCO as World Heritage in 1996. Porto is also the most important centre of education and research in the North of Portugal. The conference and associated workshops and panels will be held in the campus of FEUP, the School of Engineering of the University of Porto, in the heart of the main research and academic district of the city.

**************************
CONFERENCE THEME

ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES

Complex multi technology based service systems are being deployed covering most aspects of life in our society. The sustainability of service systems involves technical, economic, and social responsibility issues, and therefore its fundamentals need to be better understood. Opportunities for radical innovation arise in this environment, and new transdisciplinary exploratory work is deemed essential to address all the challenges being faced. Service system value co-creation requires also improved understanding of the experiences that are being designed for the benefit of everyone. Service Science needs to explore enhanced methods, approaches and techniques for a more sustainable and inclusive economy and society.

**************************
RELEVANT TOPICS

IESS 1.3 welcomes theoretical, experimental, or survey-based studies that make a novel contribution. Submissions should describe original, previously unpublished research, not currently under review by another conference or journal. Topics include, but are not limited to, the following:

– Service engineering
– Web-services
– Service-oriented architectures
– Ubiquitous and mobile services
– Service orchestration
– Enterprise architectures, service security and safety engineering
– Service management, IS/IT service management, IS/IT governance
– Compliance with laws and regulations
– Project management for IS/IT services
– Service evolution
– QoS management
– Business intelligence
– Human concerns in service design, engineering and management
– Conceptualizing and modelling service systems.
– Serv(ic)ing a smart(er) society.
– Managing knowledge for service centred innovation
– Applications of services science: health, transportation and logistics, government…
– Emerging issues and trends for IS/IT service
– Innovations in business service models and modelling
– Future trends in services and service science
– Case studies and experience reports related to the above topics
– Other topics on exploring service science

**************************
CALL FOR PAPERS AND SHORT PAPERS

The conference organisers solicit theoretical, experimental, or survey-based papers that make a novel contribution. Submissions should describe original, previously unpublished research, not currently under review by another conference or journal. Topics include, but are not restricted to, the areas indicated by the topics mentioned above.

Papers should not exceed 5,000 words. Short papers should not exceed 2,000 words. A separate cover sheet should be enclosed containing the title of the paper, the author(s) and affiliation(s), and the address (including e-mail address and fax number) to which correspondence should be sent. This is the only place where the names of the authors should appear. The cover sheet should also contain 2 – 3 keywords indicating the area of the paper.

The best short papers will also be accepted for publication in the Proceedings.

Submissions should follow the Springer Lecture Notes in Business Information Processing template available on the IESS 1.3 Web page.

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PUBLICATION OF PAPERS

Proceedings of IESS will be published in the Springer Lecture Notes in Business Information Processing (LNBIP). The best papers of the conference will be proposed for publication (after revision and additional refereeing) in special issues of International Journals.

Proceedings of previous IESS Conferences have been published by Springer as Lecture Notes in Business Information Processing, ISSN 1865-1348:

– IESS 1.2: Exploring Services Science, LNBIP 103, Springer, 2012, ISBN: 978-3-642-28226-3, Mehdi Snene (Eds).

– IESS 1.1: Exploring Services Science, LNBIP 82, Springer, 2011, ISBN: 978-3-642-21546-9, Mehdi Snene, Jolita Ralyté, Jean-Henry Morin (Eds).

– IESS 1.0: Exploring Services Science, LNBIP 53, Springer, 2010, ISBN: 978-3-642-14317-2, Jean-Henry Morin, Jolita Ralyté, Mehdi Snene (Eds).

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SUBMISSIONS

Submission instructions can be found on the conference website www.fe.up.pt/iess1.3. Only electronic submissions through Easychair will be accepted.

As mentioned, submissions should follow the Springer Lecture Notes in Business Information Processing template available on the IESS 1.3 Web page.

**************************
CONFERENCE ORGANIZATION

Steering Committee
Michel Leonard, Université de Genève, Switzerland michel.leonard@cui.unige.ch
Eric Dubois, Centre de Recherche Public Henri Tudor, Luxembourg eric.dubois@tudor.lu
João Falcão e Cunha, Universidade do Porto, Portugal jfcunha@fe.up.pt

General Chair
João Falcão e Cunha, Univ. do Porto, Portugal jfcunha@fe.up.pt

Program co-Chairs
Mehdi Snene, Université de Genève, Switzerland snene@cui.unige.ch
Henriqueta Nóvoa, Universidade do Porto, Portugal hnovoa@fe.up.pt

Organising Committee co-Chairs
Henriqueta Nóvoa, Universidade do Porto, Portugal hnovoa@fe.up.pt
Isabel Horta, Universidade do Porto, Portugal imhorta@fe.up.pt
Vera Miguéis, Universidade do Porto, Portugal vera.migueis@fe.up.pt

Workshop chairs
Michel Leonard, Université de Genève, Switzerland, michel.leonard@cui.unige.ch
Jean Henry Morin, Université de Genève, Switzerland, Jean-Henry.Morin@unige.ch
Erik Proper, Centre de Recherche Public Henri Tudor, Luxembourg erik.proper@tudor.lu

Publicity and Communications co-Chairs
Selmin Nurcan, Université Paris 1 – Sorbonne, France, selmin.nurcan@univ-paris1.fr
José Palazzo, Universidade Federal do Rio Grande do Sul, Brazil, palazzo@inf.ufrgs.br

Website and Registration Support
Ana Sofia Marques, Mercatura, Portugal iess1.3@mercatura.pt

**************************
PROGRAM COMMITTEE (provisional)

Ahmed Seffah – Troyes University of Technology – France
Ana Šaša – University of Ljubljana – Slovenia
Anelize Van Biljon  – University of the Free State – South Africa
Arash Golnam – EPFL  – Switzerland
Bruno de Athayde Prata – Universidade Federal do Ceará – Brazil
Camille Salinesi – University of Paris 1 – Sorbonne – France
Claudia Lucia Roncancio – Grenoble University – France
Claudio Pinhanez – IBM – Brazil
Dimitri Konstantas – University of Genève  – Switzerland
Dominique Rieu – University of Grenoble  – France
Dorith Tavor – Sami Shamoon College of Engineering – Israel
Eric Dubois – Centre de Recherche Public Henri Tudor  – Luxembourg
Geert Poels – Ghent University  – Belgium
Gerhard Satzger – Karlsruhe Service Research Institute – Germany
Gil Regev – EPFL  – Switzerland
Henriqueta Nóvoa – University of Porto – Portugal
Hisham El-Shishiny – IBM Cairo Technology Development Center – Egypt
Jaap Gordijn – University of Amsterdam – The Netherlands
Jaelson Castro – Universidade Federal de Pernambuco – Brazil
Jean-Henry Morin – University of Genève  – Switzerland
Jelena Zdravkovic – Stockholm University – Sweden
Joan Pastor – Universitat Oberta de Catalunya – Spain
João Falcão e Cunha – University of Porto – Portugal
Jolita Ralyte – University of Genève  – Switzerland
Jonas Manamela – University of Limpopo  – South Africa
Jorge Cardoso – University of Coimbra – Portugal
José Palazzo – Universidade Federal do Rio Grande do Sul – Brazil
Lia Patrício – University of Porto – Portugal
Linda Macaulay – University of Manchester – United Kingdom
Malgorzata  – Poznan University of Technology – Poland
María Valeria de Castro – Universidad Rey Juan Carlos – Spain
Marion Lepmets – Centre de Recherche Public Henri Tudor  – Luxembourg
Marite Kirikova – Riga Technical University  – Latvia
Mark Davis – Bentley University – USA
Mark Shlomo – Sami Shamoon College of Engineering – Israel
Matthias Jarke – RWTH Aachen University – Germany
Mehdi Snene – University of Genève  – Switzerland
Michel Léonard – University of Genève  – Switzerland
Miguel Mira da Silva – Technical University of Lisbon – Portugal
Monica Dragoicea – University Politehnica of Bucharest – Romania
Natalia Kryvinska – University of Vienna – Austria
Olivier Zephir – Centre de Recherche Public Henri Tudor  – Luxembourg
Paul Lillrank – Aalto University  – Finland
Paul Maglio – UC Merced and IBM  – USA
Pere Botella – Universitat Politecnica de Catalunya – Spain
Regina Frei – Cranfield University – United Kingdom
Riichiro Mizoguchi – Osaka University – Japan
Ruth Raventós – Universitat Politecnica de Catalunya – Spain
Selmin Nurcan – University of Paris 1 – Sorbonne – France
Sergio Mancini – Centro Universitário SENAC – Brazil
Soe-Tsyr (Daphne) Yuan – National Chengchi University, Taiwan
Sorin-Aurel Moraru – Transilvania Univ. of Brasov – Romania
Takayuki Ito – Nagoya Institute of Technology – Japan
Taro Kanno – University of Tokyo – Japan
Theodor Borangiu – University Politehnica of Bucharest – Romania
Tomáš Pitner – Masaryk University – Czech Republic
Vicente Pelechano  – Universitat Politecnica de Catalunya – Spain
Victoria Torres – Universitat Politecnica de Catalunya – Spain
Wenjuan Zhang – University of Warwick – United Kingdom

**************************
Visit the IESS 1.3 web page:
IESS 1.3 – The 4th International Conference on Exploring Service Science
ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES
www.fe.up.pt/iess1.3
iess1.3@fe.up.pt

LinkedIn:
http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr

Facebook:
http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287

Facebook Event:
http://www.facebook.com/events/387941601270815/

—
IESS 1.2 (February 2012): http://iess.unige.ch/ 

IAMOT 2013 Brazil

The 22nd International Conference on Management of Technology
April 14-18, 2013
Porto Alegre, Brazil
“Science, Technology and Innovation in the Emerging Market Economies”

Announcement and Call for Papers

Conference Focus
Developed countries of the 20th century remain strong, and are being joined by newcomers. This created opportunities for researchers, scholars, and businesses to tackle new problems in a variety of technology fields.
The IAMOT 2013 conference about Science, Technology and Innovation in the emerging market economies will address these problems and provide solutions and experiences. The conference will shed light on the role of these markets in the global knowledge economy for present and future challenges.
Brazil is the largest country in Latin America. It spreads across almost half (47.3%) of South America. With its unique development experience, Brazil is the perfect place to host the first International Conference on Management of Technology in Latin America.
The conference will take place in Brazil’s southernmost state, Rio Grande do Sul, which is a strategic area for MERCOSUL (Mercado Común del Sur – Common Southern Market) due to its proximity to and intense trade with Argentina and Uruguay in addition to Chile and Paraguay.
Who Should Participate
Presidents and Chief Executive Officers
Chief Technology Officers and Strategists
Vice-Presidents of Corporations
Governmental and organizational Policy Makers
Economists
R&D Directors and senior-level Managers
Entrepreneurs and Technology Innovators
Managers in Services, Finance, Marketing, Economics
roject and Operations Managers
Technology Engineers
tudents seeking degrees in MOT, MBA, EMBA, and related issues.
Educators involved in Technology, Innovations, Engineering, Management, and Industrial Administration.
Venture Capitalists and Investors
Senior-level scientists

Tracks
Economic and Social Impact of Technology Development
Social Impact of Technology Development
MOT Education and Research
Innovation, Technology Nurturing and Incubation
National and Regional Technology Policies and Infrastructure
Small and Medium Enterprises
Technology Transfer, Marketing and Commercialization
Technology Foresight and Forecasting
Information and Communication Technology Management
The Integration of Technology and Business Strategies
R&D Management
Project and Program Management
Industrial and Manufacturing System Technologies
Logistics and Supply Chain Management
Management of Technology in Developing Countries
Theory of Technology
Emerging Technologies
Technology and Competitiveness
Transportation Technology and its Management
Management of Biosciences and Medical Technology
Managing Energy Technology (Smart Grids, Renewable, Green Technologies, Oil and coal)
Managing Security/Privacy Technology and Policies

Deadlines
Submission of Abstract (by or before): November 1st, 2012
Notification of Acceptance (by or before): December 1st, 2012
Submission of Full Paper: January 4th, 2013
Notification of Paper Acceptance/Revision: February 22th, 2013
Final Version: March 8th, 2013
Abstracts can be submitted through the conference website
http://www.iamot2013.ea.ufrgs.br

and also accessible through the IAMOT website
http://www.iamot.org

Call for Nominations
Editor-in-Chief, Service Science
Nomination deadline: October 31, 2012

The journal Service Science was brought under the auspices of INFORMS in 2012. Consistent with INFORMS policy, we are conducting a full search for the next Editor-in-Chief of Service Science. INFORMS President Terry Harrison has appointed Professor Gregory Heim as chair of the search committee.

All members of INFORMS are invited to participate in this process. The committee seeks opinions on the current state of the journal and recommendations for change, as well as suggestions and nominations of candidates for Editor-in-Chief.
Qualifications for the Editor-in-Chief of Service Science include, foremost, a demonstrated interest in a broad range of topics at the interface of service design, engineering, management, and marketing, and a demonstrated record of research in the service science field. Additional qualifications include the following:

• Dedication to and enthusiasm for the Service Science journal
• Significant editorial experience
• A vision of the role of scholarly publications in the electronic age
• Commitment to the workload involved
• Ability to manage the editorial process effectively and efficiently

Information about the journal can be obtained at the website, http://servsci.journal.informs.org.

Members of the search committee are Richard Burton (Duke University), liaison from the INFORMS Publications Committee; Rema Padman (Carnegie Mellon University); James Spohrer (IBM Almaden Research Center); Rohit Verma (Cornell University); and Gregory Heim (Texas A&M University), committee chair.

Opinions and recommendations are welcome and may be communicated to the chair of the search committee:

Gregory R. Heim
Department of Information & Operations Management
Mays Business School at Texas A&M University
320 Wehner Building, 4217 TAMU
College Station, TX 77843-4217 USA
gheim@mays.tamu.edu
979-845-9218 phone; 979-599-3669 cell; 979-845-5653 fax

Please submit nominations by October 31, 2012. Nominating statements should consist of a summary of the nominee’s qualifications and experience. Self-nominations are welcome. Materials should be sent to Gregory Heim, search committee chair, by email to gheim@mays.tamu.edu.

Meet the Superhumans
http://www.youtube.com/watch?v=kKTamH__xuQ

Paralympics – Dreaming of challenges rebuilds the human spirit
http://www.youtube.com/watch?v=mGTzNS183ZY

Science fiction foreshadows future: Rebuilding stronger than before
http://www.youtube.com/watch?v=HofoK_QQxGc

Service science is not simply about the measures of productivity (providers), quality (customers), compliance (authorities), and innovation (competitors). It is also about understanding how regional ecosystems improve measures of innovativeness, equity, sustainability, and resilience. This involves a search for the forces (value propositions and governance mechanisms) and the actors (individuals and institutions) that will improve our understanding of what makes us human.

People are the fundamental service systems, the building blocks of dreams, challenges, and co-creation of value.

The Games People Play: Value-Cocreation
Cooperation that co-elevates capabilities to compete in rankings, while building stronger identities and reputations of service system entities

Also see, Learning in an Age of Rapid Technological Change:
Two Future Paths and the Meaning of Learning
https://service-science.info/archives/2096

Proceedings of the 4th International Symposium on Services Science
Leipzig (Germany), September 25, 2012 
http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-95475

Services Science is a new research discipline that has received, over the last years, a growing attention from academia and practice. It combines research from various fields which have evolved more or less independently and is concerned with the development and management of service products. Whereas theories from organizational and marketing science usually capture the nature of
these products, engineering disciplines focus on shaping and developing these information goods, and the information systems field on integrating services as encapsulated application functionalities
by using standardized (XML) interfaces. All these research streams converge in the new interdisciplinary area of Services Science which integrates the principles, design, and management of economic and technical services.
For the fourth time, the \\\\\\\”International Symposium on Services Science (ISSS)\\\\\\\” offered an outstanding platform for the advancement and discussion of research in Service Science. In 2012, the ISSS focused on knowledge-intensive business services, also known as Smart Services, and their application in theory and practice. The ISSS was part of the Multi-Conference SABRE (Software, Agents and Services for Business, Research and E-Sciences, 24th-25th September 2012) and was held in Leipzig, Germany as a one-day event on the 25th September, 2012.
The symposium was organized by the Information Systems Institute and the Department of Computer Science at the University of Leipzig as well as the Institute for Applied Informatics (InfAI), Fraunhofer MOEZ and the Leipziger Informatik-Verbund (LIV). As reflected in the conference proceedings, the sessions included in the agenda dealt with Smart Services from different perspectives: Smart Services in Theory and Practice, Smart Services in Management and Application,
and Smart Services in High-Tech-Sectors. Although the official language of the conference is English, the authors had the opportunity to write their research contributions in English or German.

Proceedings of the 4th International Symposium on Services Science
Leipzig (Germany), September 25, 2012 
http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-95475

2013 INFORMS/AMA Frontiers in Service Conference Call for Papers
 
July 4-7, 2013, Taipei, Taiwan
http://www.im.ntu.edu.tw/frontiers2013
Conference Co-Chairs: Ming-Hui Huang, A. Parasuraman, and Katherine N. Lemon
 
The 22nd annual Frontiers in Service Conference will be July 4-7, 2013 in Taipei, Taiwan, hosted by the College of Management at the National Taiwan University. The 2013 Frontiers in Service Conference, sponsored by INFORMS, the American Marketing Association, the University of Maryland’s Center for Excellence in Service, the National Science Council, Taiwan, and IBM, is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices on how to improve service quality, enhance service productivity, and foster service innovation.
 
The conference will cover a wide variety of service topics, including service science, service marketing, service operations, and service management. Case studies by business practitioners are encouraged, and a “Best Practitioner Presentation” will be awarded at the conference.  The conference will also include a doctoral consortium organized by AMA SERVSIG, and a special issue of the INFORMS journal Service Science will invite selected papers from the conference.
 
Please submit an abstract online (http://www.im.ntu.edu.tw/frontiers2013) by Nov 20, 2012.

Important dates
Abstract submission deadline: Nov 20, 2012
Author notification: Dec 15, 2012
Conference dates: Jul 4-7, 2013
 
Please check http://www.im.ntu.edu.tw/frontiers2013 for further information and updates.
 
Special issue of Service Science
Selected papers will be recommended for a special issue of INFORMS’ Service Science journal for fast-track consideration.

For more information, contact:
 
Ming-Hui Huang
Distinguished Professor of E-Commerce
College of Management
National Taiwan University
huangmh@ntu.edu.tw

Roland T. Rust
Distinguished University Professor and David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service<br>
Executive Director, Center for Complexity in Business
Department of Marketing
Robert H. Smith School of Business
3451 Van Munching Hall
University of Maryland
College Park, MD  20742-1815
301-405-4300 TEL
301-405-0146 FAX
rrust@rhsmith.umd.edu
http://www.rhsmith.umd.edu