CfP: AIS SIG SVC Workshop, Orlando Florida December – corrected date 12/16

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CALL FOR PAPERS

SIG SVC 2012 Workshop

Workshop theme: Services Innovation

 

Saturday, December 16, 2012, 8:30-5 PM

Orlando, Florida, USA

 

IT services impact individuals and organizations at all levels, ranging from consumers and their smart phone apps, to enterprise-wide and global scale services. The global economy may be experiencing slower growth, but, even with these concerns, annual average growth of IT spending from 2011 through 2016 is forecast at around 5-6% (Gartner, IDC, 2012).  Some sectors are growing even faster with forecasts of worldwide compound annual growth rates (CAGR) of 12%-25+% for security and public IT Cloud services, respectively.

 

Digital innovation in the services economy occur in the management of IT infrastructures, application and system portfolios, data and information provision and use, and delivery and use of consumer and business services. These services innovations are found around the globe, reflecting service-oriented thinking as a fast growing paradigm. Organizations are enhancing their products and services by applying a service-oriented paradigm and exploiting information technology opportunities. There is a need to develop and apply robust research findings in the relevant management and organizational contexts related to services innovation, design, quality, architecture, delivery, execution, and the resulting customer satisfaction and business impact and value. The goal of this workshop is to advance research on phenomena related to information systems as a service and information systems-based services.

 

You are invited to contribute research papers, research in-progress papers, and cases; as well as proposals for panels, according to the following deadlines:

 

Key Dates for SIGSVC Workshop

  • Submissions due to Easy Chair before   September 30, 2012, Sunday (midnight EDT – UTC-4)
  • Acceptance Notification:                        October 15, 2012, Monday
  • Camera ready papers due:                     November 15, 2012, Thursday
  • Workshop:                                            December 15, 2012, Saturday

 

We anticipate accepting in the region of 2 panels, 10 full research papers and 10 research in-progress-papers or cases (15 minute presentations and 5 minutes discussion for each). We invite practitioner-focused cases, especially those that illustrate challenges or highlight service innovations. Additionally, we will accept at least 10 submissions as posters for presentation and discussion that address important and interesting insights that merit discussion and attention at the workshop.

 

This year’s Workshop will make awards for the best workshop paper and for the best theme paper.

 

Possible topics of applied, field and empirical research include, but are not limited to:

  • Theories, challenges and impacts of service-orientation
  • Digital innovation in information services (search, data centers, hosting industry, e-publishing, social media)
  • Services innovation & management
  • Servitizing and managing servitized IT organizations
  • Service ecosystems, service value networks, service architecture, service modularity
  • Services governance and organizational transformation, operation, measurement, and
    service offshoring
  • Alignment of IT services, IT organizations, and business impacts and value
  • Business process integration and management (BPM) of services
  • Service business models: issues of excellence and productivity
  • Commoditization of hardware, software, business processes (e.g. out-tasking, ITIL, SCORE)
  • Customer integration in service design, delivery and operation
  • Risk management or legal aspects of services
  • Service design and engineering approaches, methods and practices
  • Service systems, components, platforms, technologies, security, and architectures
  • Service provisioning, Cloud services
  • Theories and approaches for integrating and/or sourcing services computing and automated BPM
  • Theories and approaches to services innovation & management, design & engineering, modeling & simulation, and standardization
  • Theories, challenges and impacts of service-orientation
  • Service typologies and their implications for management, IT support and IT-based innovation
  • Pedagogy and teaching of services-related topics
  • Other services-related topics

 

Workshop Organizing Committee

General Co-Chairs:        Bill Hefley (US) and Sue Conger (US)

Local Organizing Chair: Stuart Galup (US)

 

Workshop Program Committee

Chair: Stephen Kwan (US)

 

Program Committee Members:


            Steven Alter (US)            Stuart Galup (US)           Akiko Orita (JP)

Roman Beck (DE)           Michael Goul (US)          Mary Tate (NZ)

Rob Benyon (ZA)            Christian Janiesch (DE)   Tuure Tuunanen (FI)

Tilo Böhmann (DE)          Paul Kontogiorgis (US)   Virpi Tuunainen (FI)

Xiuzhen Feng (CN)          Fu-ren Lin (TW)              Fons Wijnhoven (NL)


 


Registration

Registration with ICIS registration:

Early registration (before November 1):  130 USD

Late registration (after November 1):       150 USD

Student registration:                              110 USD

No social (optional):                              minus 40 USD

Registration fees include a membership of the SIG SVC for the year 2013 (20 USD).
One cannot register without the SIG SVC 2013 membership registration.

 

Facebook site

Please have a look at http://www.facebook.com/pages/SIG-SVC/233810039966915 for the latest news
and information regarding the workshop. For information about AIS SIGSVC, please see http://home.aisnet.org/displaycommon.cfm?an=1&subarticlenbr=1171 .

                                                                                      

Submission Instructions

Submit your paper as an attachment in AIS Sprouts-format (http://sprouts.aisnet.org/sprouts-style.html) to https://www.easychair.org/conferences/?conf=sigsvc2012 before September 16. We invite full papers or cases with a maximum length of 8 pages (excluding references and abstract) and research-in-progress papers with a maximum length of 4 pages. Both should include an abstract of up to 150 words.. For panel proposals, please submit a one page proposal with at least 5 persons from different institutions stating the objective, importance, expected outcomes, key statements (per participant), and proposed way of getting the workshop participants involved.

 

Proceedings & Journal Fast-Tracking

The accepted papers will be published in the AIS Sprouts working paper series after the workshop. Selected full research papers will also be invited for submission to JITTA: Journal of Information Technology Theory and Application (www.jitta.org) as full research papers.

————————————————————————————
Bill Hefley, Ph.D., CDP, COP
Clinical Associate Professor, Decision, Operations, and Information Technology
Katz Graduate School of Business & College of Business Administration
University of Pittsburgh
272B Mervis Hall
Pittsburgh, PA  15260   USA
Tel: 1-412-383-9011
e-mail: wehefley@katz.pitt.edu
web: http://www.pitt.edu/~wehefley

Job Opening: RIT Department of Service Systems (Tenure Track)

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51BR (click Search Openings, then type 51b)
Instructional Faculty
College of Applied Science and Technology
CAST Service Systems (click Search Openings, hen type 51b)
Tenure-Track
Human Resources Development
Service & Leadership Innovation
Assistant Professor
Fulltime
The College of Applied Science & Technology (CAST) is one of RIT’s nine colleges enrolling 15 percent of the university’s students. CAST is known throughout the RIT, national, and international communities as THE place of choice for an education that embraces the integration of hands-on learning and application. We have an outstanding faculty and staff, world class facilities and equipment, innovative curricula, and an infrastructure and campus that support unparalleled academic experiences. Our academic experiences occur inside and outside the classroom, academically and socially, and personally and professionally. Read more at www.rit.edu/cast.

The Department of Service Systems (DSS) employs five full-time faculty members and several experienced adjunct faculty. The department has over 100 students in two Graduate programs with the development of undergraduate programs occurring in the future. The academic programs in the department have an applied focus and may require an internship if the student does not possess at least one year of work experience.

RIT is a national leader in professional and career-oriented education. Talented, ambitious, and creative students of all cultures and backgrounds from all 50 states and more than 95 countries have chosen to attend RIT.  Founded in 1829, Rochester Institute of Technology is a privately endowed, coeducational university with nine colleges and institutes emphasizing career education and experiential learning.  With approximately 15,000 undergraduates and 3,000 graduate students, RIT is one of the largest private universities in the nation.  RIT offers a rich array of degree programs in engineering, science, business, and the arts, and is home to the National Technical Institute for the Deaf. RIT has been honored by The Chronicle of Higher Education as a “Great Colleges to Work For” for four years.


Rochester, located on Lake Ontario, is the 79th largest city in the United States and the third largest city in New York State.  The Greater Rochester region, which is home to nearly one million people, is rich in cultural and ethnic diversity, with a population comprised of 22% African and Latino Americans and another 7% of international origin.  It is also home to the largest deaf community per capita in the U.S.  Rochester ranks 3rd best metropolitan regions for Raising a Family” by Forbes Magazine; 6th among 379 metropolitan areas as “Best Places to Live in America” by Places Rated Almanac; 1st in Expansion Management Magazine’s ranking of metropolitan areas having the best “Quality of Life in the Nation”; and is among Essence Magazine’s “Top 10 Cities for Black Families.”
The Department of Service Systems (DSS) is currently seeking applications from exceptional candidates for a tenure-track position to teach primarily in the academic program of Service Leadership and Innovation and secondarily in other department programs as needed.

Responsibilities will include graduate and undergraduate teaching and course development for on campus, online and international courses, and an allocation of time to engage in scholarship supporting department-defined areas of focus consistent with a university goal of transitioning to a more scholarship intensive profile.; Responsibilities will also include service on department, college and university committees and maintenance of professional and technical capabilities and affiliations.We are seeking an individual who has the ability and interest in contributing to a community committed to Student Centeredness; Professional Development and Scholarship; Integrity and Ethics; Respect, Diversity and Pluralism; Innovation and Flexibility; and Teamwork and Collaboration. Select to view links to RIT’s core values, honor code, and diversity commitment.

  • Earned doctorate in service sector management or leadership development or related field, or ABD with completion date prior to August 1, 2013
  • Demonstrated ability to teach, develop and execute classroom and online courses in the areas of service management, leadership development ; and innovation at the undergraduate and graduate level
  • Ability to travel and teach internationally using an accelerated format for graduate classes as well as teach online and at the Rochester NY campus
  • Demonstrated ability to pursue a focused and cohesive scholarship agenda
  • Subject matter expertise and management related to the service industries
  • Ability and interest in contributing to the growth of the programs Ability to contribute in meaningful ways to the college’s continuing commitment to cultural diversity, pluralism and individual differences
PhD
Curriculum Vitae or Resume
Cover Letter
Research Statement
Statement of Diversity Contribution
List of References
20-Aug-2013
Apply online at http://careers.rit.edu/faculty. Search: 51BR. Please include the following items:


  • Resume and/or vita,
  • Diversity statement indicating interest in and exposure to a diverse student population,
  • Cover letter which briefly responds to the requirements of the job description detailing your experience in meeting these qualifications,
  • Statement that clearly articulates your scholarship agenda,
  • Names, addresses and phone numbers for three references, most immediate supervisor preferred for academic positions.

You can contact the search committee chairperson, Dr. James Jacobs, jwjism@rit.edu with questions on the position
Resume review will begin in earnest immediately and will continue until an acceptable candidate is found.
RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, gender, religion, sexual orientations, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. The following persons have been designated to handle inquiries regarding RIT’s non-discrimination policies: Judy Bender, Assistant Vice President Human Resources 5002 Eastman Hall 585-475-4315 andKevin McDonald,Vice President for Diversity and InclusionTitle IX Coordinator 7048 Eastman Hall 585-475-6795.For further information, you may contact the U.S. Department of Education, Office for Civil Rights, at http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481.

 

<!–Notes ACF
–>

http://careers.rit.edu/faculty/  On this page select; Search Openings
Select Openings page opens; in Requisition Number box type 51br
This is the faculty opening; click again on 51br

PICMET 13

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PICMET’13 (Portland International Center for Management of Engineering and Technology) Conference will be held at the San Jose Marriott Hotel in San Jose, California on July 28 – August 1, 2012. The theme is “Technology Management in the IT-Driven Services”

The papers accepted for and presented at the conference are included in the refereed Proceedings, the IEEE Xplore and the Compendex and INSPEC indices.

Critical deadlines are:

Nov. 15, 2012: Submission of abstracts
Nov 15 – Dec. 31: Evaluation of abstracts
Jan. 15, 2013: Submission of the full papers of the accepted abstracts for review process
Jan 15 – Mar. 31 Blind review of the papers
Apr. 15, 2013: Submission of the finalized version of accepted papers
Apr. 15, 2013: Submission of the copyright forms
Apr. 15, 2013: Registration of at least one of the authors of each paper

We hope you will submit paper(s) to PICMET’13 by November 15, 2012 and join us at the Conference on July 28 – August 1, 2013. Details of the conference and the on-line paper submission procedure can be found at www.picmet.org.

IDundar Kocaoglu, Ph.D.
President and CEO, PICMET

=============================================================
Dundar F. Kocaoglu, PhD; Fellow, IEEE
Professor and Chairman, Department of Engineering and Technology Management
and President and CEO, PICMET
Portland State University, Portland, Oregon, 97207-0751, USA

+1 503-725-4660 – office
+1 503-725-4667 – fax
http://www.etm.pdx.edu/ and http://www.picmet.org/

Survey: Collegiate Employment Research Institute (30 minutes)

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I want to bring to your attention a very important study, lead by the Collegiate Employment Research Institute at Michigan State University, which provides valuable information to our students transitioning into the labor market. You may have participated in past surveys and I encourage you to do so again as your participation is critical in sustaining this project.  Through your efforts we will be able to provide graduating students, as well as recent graduates, their advisors, and talent managers, such as yourself, valuable and timely information.  Labor market conditions remain challenging; uncertainty abounds, making students graduating this year very anxious. We hope you or a colleague in your organization can take 25 to 30 minutes to complete the survey.  Even if you will not be hiring college graduates during the 2012 – 2013 academic year, the information you provide will help us develop an accurate picture of this year’s employment prospects for college students.

You have several options in responding to the survey. 

  • Complete the online survey at the following url:    

   https://www.surveymonkey.com/s/MSURT1213                     

  • Download a paper version or electronic survey at the CERI website, www.ceri.msu.edu.
  • Send the paper to the address below.
  • Fax your survey to me at (517) 355-9523.

 

Because of security protocols managing your computer system, you may not be able to access the survey through Survey Monkey.  Please either download the survey or ask Dr. Gardner at gardnerp@msu.edu to send you a survey form.

4th International Conference on Exploring Service Science, Porto Portugal

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CALL FOR PAPERS AND WORKSHOPS
*******************************************************************
IESS 1.3 – The 4th International Conference on Exploring Service Science

Proceedings of IESS 1.3 will be published in the Springer Lecture Notes in Business Information Processing (LNBIP)

6-8 February 2013, Porto, Portugal
www.fe.up.pt/iess1.3
iess1.3@fe.up.pt

36 Hours in Porto:
http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html

SUBMISSION DEADLINES

Deadline for paper and short paper submission: 15th October 2012
Authors’ notification: 6th November 2012
Final camera ready and early registration: 16th November 2012

Deadline for Workshop proposals: 15th October 2012
Workshop notification: 31st October 2012

*******************************************************************

INVITED KEY NOTE SPEAKERS

Eduardo de Souto Moura, University of Porto, Pritzker Architecture Prize winner 2011

Jim Spohrer, IBM Almaden Research Center

*******************************************************************
Organized by:
  FEUP: Faculdade de Engenharia, Universidade do Porto, Portugal (www.fe.up.pt)

With the support of:
  ISS: Institute of Service Science, Université de Genève, Switzerland (iss.unige.ch)
  SSI: Service Science and Innovation, Public Research Centre Henri Tudor, Luxembourg (www.ssi.tudor.lu)

Since 2010, the IESS conferences provide a forum for the presentation and exchange of research results and practical experiences within the new field of Service Science, bringing together researchers and practitioners from many different areas.
Services represent the largest sector of the economy in many nations. Service Science aims to understand and study the conception, design, implementation, deployment, maintenance and operation of services, in particular technology based services such as IT services. Service Science represents an interdisciplinary approach to systematic innovation in service systems, integrating management, social, legal and engineering aspects to address the theoretical and practical aspects of the challenging services industry and of its economy.
Building on previous editions and the growing momentum in this emerging and exciting discipline, IESS is further strengthening its position as an academic conference focusing on the exploratory aspects surrounding service science. The goal of IESS is to offer academics, researchers and practitioners of all disciplines this exploratory forum to communicate and share results.  The conference programme will feature paper presentations, workshops, and interactive panel sessions.

In February 2013 the conference will be held in Porto, Portugal, declared by UNESCO as World Heritage in 1996. Porto is also the most important centre of education and research in the North of Portugal. The conference and associated workshops and panels will be held in the campus of FEUP, the School of Engineering of the University of Porto, in the heart of the main research and academic district of the city.

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CONFERENCE THEME

ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES

Complex multi technology based service systems are being deployed covering most aspects of life in our society. The sustainability of service systems involves technical, economic, and social responsibility issues, and therefore its fundamentals need to be better understood. Opportunities for radical innovation arise in this environment, and new transdisciplinary exploratory work is deemed essential to address all the challenges being faced. Service system value co-creation requires also improved understanding of the experiences that are being designed for the benefit of everyone. Service Science needs to explore enhanced methods, approaches and techniques for a more sustainable and inclusive economy and society.

**************************
RELEVANT TOPICS

IESS 1.3 welcomes theoretical, experimental, or survey-based studies that make a novel contribution. Submissions should describe original, previously unpublished research, not currently under review by another conference or journal. Topics include, but are not limited to, the following:
           
 – Service engineering
– Web-services
– Service-oriented architectures
– Ubiquitous and mobile services
– Service orchestration
– Enterprise architectures, service security and safety engineering
– Service management, IS/IT service management, IS/IT governance
– Compliance with laws and regulations
– Project management for IS/IT services
– Service evolution
– QoS management
– Business intelligence
– Human concerns in service design, engineering and management
– Conceptualizing and modelling service systems.
– Serv(ic)ing a smart(er) society.
– Managing knowledge for service centred innovation
– Applications of services science: health, transportation and logistics, government…
– Emerging issues and trends for IS/IT service
– Innovations in business service models and modelling
– Future trends in services and service science
– Case studies and experience reports related to the above topics
– Other topics on exploring service science

**************************
CALL FOR PAPERS AND SHORT PAPERS

The conference organisers solicit theoretical, experimental, or survey-based papers that make a novel contribution. Submissions should describe original, previously unpublished research, not currently under review by another conference or journal. Topics include, but are not restricted to, the areas indicated by the topics mentioned above.

Papers should not exceed 5,000 words. Short papers should not exceed 2,000 words. A separate cover sheet should be enclosed containing the title of the paper, the author(s) and affiliation(s), and the address (including e-mail address and fax number) to which correspondence should be sent. This is the only place where the names of the authors should appear. The cover sheet should also contain 2 – 3 keywords indicating the area of the paper.

The best short papers will also be accepted for publication in the Proceedings.

Submissions should follow the Springer Lecture Notes in Business Information Processing template available on the IESS 1.3 Web page.

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PUBLICATION OF PAPERS

Proceedings of IESS will be published in the Springer Lecture Notes in Business Information Processing (LNBIP). The best papers of the conference will be proposed for publication (after revision and additional refereeing) in special issues of International Journals.

Proceedings of previous IESS Conferences have been published by Springer as Lecture Notes in Business Information Processing, ISSN 1865-1348:

– IESS 1.2: Exploring Services Science, LNBIP 103, Springer, 2012, ISBN: 978-3-642-28226-3, Mehdi Snene (Eds).

– IESS 1.1: Exploring Services Science, LNBIP 82, Springer, 2011, ISBN: 978-3-642-21546-9, Mehdi Snene, Jolita Ralyté, Jean-Henry Morin (Eds).

– IESS 1.0: Exploring Services Science, LNBIP 53, Springer, 2010, ISBN: 978-3-642-14317-2, Jean-Henry Morin, Jolita Ralyté, Mehdi Snene (Eds).

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SUBMISSIONS

Submission instructions can be found on the conference website www.fe.up.pt/iess1.3. Only electronic submissions through Easychair will be accepted.

As mentioned, submissions should follow the Springer Lecture Notes in Business Information Processing template available on the IESS 1.3 Web page.

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CONFERENCE ORGANIZATION

Steering Committee
   Michel Leonard, Université de Genève, Switzerland michel.leonard@cui.unige.ch
   Eric Dubois, Centre de Recherche Public Henri Tudor, Luxembourg eric.dubois@tudor.lu
   João Falcão e Cunha, Universidade do Porto, Portugal jfcunha@fe.up.pt

General Chair
   João Falcão e Cunha, Univ. do Porto, Portugal jfcunha@fe.up.pt

Program co-Chairs
   Mehdi Snene, Université de Genève, Switzerland snene@cui.unige.ch
   Henriqueta Nóvoa, Universidade do Porto, Portugal hnovoa@fe.up.pt 

Organising Committee co-Chairs
  Henriqueta Nóvoa, Universidade do Porto, Portugal hnovoa@fe.up.pt
  Isabel Horta, Universidade do Porto, Portugal imhorta@fe.up.pt
  Vera Miguéis, Universidade do Porto, Portugal vera.migueis@fe.up.pt

Workshop chairs
  Michel Leonard, Université de Genève, Switzerland, michel.leonard@cui.unige.ch
  Jean Henry Morin, Université de Genève, Switzerland, Jean-Henry.Morin@unige.ch
  Erik Proper, Centre de Recherche Public Henri Tudor, Luxembourg erik.proper@tudor.lu

Publicity and Communications co-Chairs
  Selmin Nurcan, Université Paris 1 – Sorbonne, France, selmin.nurcan@univ-paris1.fr
  José Palazzo, Universidade Federal do Rio Grande do Sul, Brazil, palazzo@inf.ufrgs.br

Website and Registration Support
   Ana Sofia Marques, Mercatura, Portugal iess1.3@mercatura.pt

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PROGRAM COMMITTEE (provisional)

Ahmed Seffah – Troyes University of Technology – France
Ana Šaša – University of Ljubljana – Slovenia
Anelize Van Biljon  – University of the Free State – South Africa
Arash Golnam – EPFL  – Switzerland
Bruno de Athayde Prata – Universidade Federal do Ceará – Brazil
Camille Salinesi – University of Paris 1 – Sorbonne – France
Claudia Lucia Roncancio – Grenoble University – France
Claudio Pinhanez – IBM – Brazil
Dimitri Konstantas – University of Genève  – Switzerland
Dominique Rieu – University of Grenoble  – France
Dorith Tavor – Sami Shamoon College of Engineering – Israel
Eric Dubois – Centre de Recherche Public Henri Tudor  – Luxembourg
Geert Poels – Ghent University  – Belgium
Gerhard Satzger – Karlsruhe Service Research Institute – Germany
Gil Regev – EPFL  – Switzerland
Henriqueta Nóvoa – University of Porto – Portugal
Hisham El-Shishiny – IBM Cairo Technology Development Center – Egypt
Jaap Gordijn – University of Amsterdam – The Netherlands
Jaelson Castro – Universidade Federal de Pernambuco – Brazil
Jean-Henry Morin – University of Genève  – Switzerland
Jelena Zdravkovic – Stockholm University – Sweden
Joan Pastor – Universitat Oberta de Catalunya – Spain
João Falcão e Cunha – University of Porto – Portugal
Jolita Ralyte – University of Genève  – Switzerland
Jonas Manamela – University of Limpopo  – South Africa
Jorge Cardoso – University of Coimbra – Portugal
José Palazzo – Universidade Federal do Rio Grande do Sul – Brazil
Lia Patrício – University of Porto – Portugal
Linda Macaulay – University of Manchester – United Kingdom
Malgorzata  – Poznan University of Technology – Poland
María Valeria de Castro – Universidad Rey Juan Carlos – Spain
Marion Lepmets – Centre de Recherche Public Henri Tudor  – Luxembourg
Marite Kirikova – Riga Technical University  – Latvia
Mark Davis – Bentley University – USA
Mark Shlomo – Sami Shamoon College of Engineering – Israel
Matthias Jarke – RWTH Aachen University – Germany
Mehdi Snene – University of Genève  – Switzerland
Michel Léonard – University of Genève  – Switzerland
Miguel Mira da Silva – Technical University of Lisbon – Portugal
Monica Dragoicea – University Politehnica of Bucharest – Romania
Natalia Kryvinska – University of Vienna – Austria
Olivier Zephir – Centre de Recherche Public Henri Tudor  – Luxembourg
Paul Lillrank – Aalto University  – Finland
Paul Maglio – UC Merced and IBM  – USA
Pere Botella – Universitat Politecnica de Catalunya – Spain
Regina Frei – Cranfield University – United Kingdom
Riichiro Mizoguchi – Osaka University – Japan
Ruth Raventós – Universitat Politecnica de Catalunya – Spain
Selmin Nurcan – University of Paris 1 – Sorbonne – France
Sergio Mancini – Centro Universitário SENAC – Brazil
Soe-Tsyr (Daphne) Yuan – National Chengchi University, Taiwan
Sorin-Aurel Moraru – Transilvania Univ. of Brasov – Romania
Takayuki Ito – Nagoya Institute of Technology – Japan
Taro Kanno – University of Tokyo – Japan
Theodor Borangiu – University Politehnica of Bucharest – Romania
Tomáš Pitner – Masaryk University – Czech Republic
Vicente Pelechano  – Universitat Politecnica de Catalunya – Spain
Victoria Torres – Universitat Politecnica de Catalunya – Spain
Wenjuan Zhang – University of Warwick – United Kingdom

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Visit the IESS 1.3 web page:
IESS 1.3 – The 4th International Conference on Exploring Service Science
ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES
www.fe.up.pt/iess1.3
iess1.3@fe.up.pt

LinkedIn:
http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr

Facebook:
http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287

Facebook Event:
http://www.facebook.com/events/387941601270815/

—
IESS 1.2 (February 2012): http://iess.unige.ch/ 

CFP Special issue: Creativity and innovation in the service sector

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CALL FOR PAPERS:  Special issue:  Creativity and innovation in the service sector

Guest Editors:  Olvia Kyriakidou (okyriakidou@aueb.gr<mailto:okyriakidou@aueb.gr>) and
Marianna Sigala (m.sigala@aegean.gr<mailto:m.sigala@aegean.gr>) *

Olivia Kyriakidou, PhD, Assistant Professor, Athens University of Economics and Business, Department of Business Administration, Athens, Greece

Marianna Sigala, PhD, Assistant Professor, University of the Aegean, Department of Business Administration, Chios, Greece

Given today’s rapidly changing business environments, heightened competition, and unpredictable technological change, more and more managers are coming to realize that they should encourage their employees to be creative (Zhang and Bartol, 2010). Considerable evidence indicates that employee creativity, defined as the development of novel and useful ideas about products, practices, services, or procedures (Amabile, 1996) can fundamentally contribute to organizational innovation, enhancing an organization’s growth and competitiveness (Shalley, Zhou and Oldham, 2004; Tierney et al., 1999).

The role of employees, and especially frontline employees, in ensuring creativity and organizational innovation is of particular importance in service firms (Sparrowe, 1994) and especially in the tourism and hospitality field (Agarwal et al., 2003). As boundary workers, who are responsible for service delivery, they occupy a privileged position to collect first-hand market information and ensure customer satisfaction (Bitner, Booms, and Tetreault 1990). However, despite the importance of creative behaviour among frontline service employees and despite the fact that the service sector has become an extremely large part of the modern economy (Tajedinni, 2010), empirical research related to services has yet to identify its determinants (Hollenstein, 2000). This gap is significant because different tasks may require different skills, motivations, and cognitive strategies (Mumford, 2003). More specifically, little knowledge exists regarding the effect of leadership behaviours and job characteristics on the creativity of frontline service employees of companies that provide services to the consumer, such as hotels and leisure facilities.

Nowadays, new technologies (and specifically, the social media) have empowered customers to actively participate (Fuller et al., 2008; Kohler et al, 2009; Sigala, 2012) in service innovation. Research has shown how firms can exploit online social networks and the user-generated content for generating new service ideas and supporting the new service development process (Sigala, 2012; Sigala, in press; Erat et al. 2006; Pitta and Fowler, 2005). However, little is still known on how to manage and exploit online customer engagement for increasing a firm’s creativity and service innovation performance (Andreassen and Streukens, 2009). Moreover, research has not yet examined the role and the impact of new technologies on creative capabilities of firms and employees, which in turn can boost their innovation performance (Chalkiti and Sigala, 2008; Sigala and Chalkiti, 2012).

The objectives of the special issue are to publish findings and exchange knowledge on the current challenges on how to facilitate and boost creativity and innovation in the service sector given the current technological applications and other challenges. Thus, theoretical, empirical, experimental and case studies research contributions are welcome, but all contributions should clearly address the practical and theoretical implications of the research reported.

Topics:
Topics of papers may include (but are not limited to):
·         Creativity and innovation in the hospitality and tourism sector
·         The role of leadership and job design on employee creativity in the service sector
·         Human Resource Management practices and enhancement of employee creativity
·         Perceptions of organizational justice and fairness and employee creativity
·         Individual characteristics and employee creativity
·         Employee diversity, immigration, creativity and innovation in services
·         New technologies, creativity and innovation in services
·         New technologies, knowledge transfer, innovation and creativity in services
·         Knowledge management, innovation and creativity in services
·         Social media, web 2.0, creativity and service innovation
·         Customer co-creation, creativity and innovation in services

Guidelines for Authors

All submissions must adhere to the format and style guidelines of the Service Industries Journal. A guide for authors, sample copies and other relevant information for submitting papers are available at:

http://www.tandfonline.com/action/authorSubmission?journalCode=fsij20&page=instructions

All papers will be blind reviewed by at least two anonymous referees. A three stage review process is planned, to allow for the consideration, where appropriate, of revised papers.

Papers should be submitted online at http://mc.manuscriptcentral.com/fsij.
Please select the tab for the special issue on “Creativity and Innovation” when you submit your paper on the online platform.

The editors of this special issue are happy to answer any questions or discuss initial ideas for papers, and they can be contacted directly by e-mail.

Important Dates
Date for submission for manuscript: 30 November 2012
Date of publication of the Special Issue: 2013

Business Systems Review – new Journal – call for papers

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BUSINESS SYSTEMS REVIEW – ISSN 2280-3866
www.business-systems-review.org

CALL FOR PAPERS – FIRST ISSUE
Business Systems Review (BSR) is a new internationally refereed scholarly journal published online on half-yearly basis by the scientific association Business Systems Laboratory (www.bslaboratory.net), Italy.
BSR is an open-access and double blind peer reviewed journal. It publishes theoretical, empirical and experimental papers that significantly contribute to the Business Systems field. BSR covers a wide range of research methods including statistical analysis, analytical work, case studies, field research, book reviews, literature surveys, historical analysis and articles examining significant research questions from a broad range of perspectives in Business Systems field body of knowledge.
The first issue June/December 2012 is due to be completed by November 2012. The deadline is September 30.

COVERAGE
BSR covers a broad range of research topics that the BSR editors consider the main potential research opportunities in the emerging Business Systems field.
The main topics include, but not are limited to, the following topic areas :
Systemic Approach for Business; Complex Systems Theory; Management Cybernetics; Economic and Social Systems; Business Communication Systems; Innovation Systems; Financial Systems; Service Science; Sustainability; Knowledge Management; Supply Chain Management; Strategic Management; Environmental Business; Environmental Management; Marketing; Consumer Behavior; Customer Satisfaction; Corporate Finance; Banking; Finance for SME; e-Business; e-Learning; Business Process Management.

KEY BENEFITS.
BSR provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
BSR is an important forum for the exchange of knowledge and information in these fields, addressing major areas of concern and debate whilst highlighting future developments. The challenging and comprehensive nature of systems science in business is reflected in the published articles which involve not only theoretical and methodological-oriented studies but also in-depth discussions of their related appliances and implementations.
The journal adopts a double-blind system for peer-review; both reviewers and authors’ identities remain anonymous. The paper will be peer-reviewed by three experts: two reviewers from outside and one associate editor from the journal. Our commitment is to complete the entire review process within a maximum of two months since the submission. A DOI code will be applied to all published articles
The review process will be completed within 6 weeks since the submission.

INDEXING
BSR is abstracted and Indexed in:
INDEX COPERNICUS MASTER JOURNALS’ LIST, CABELL’S DIRECTORYS,  ULRICHS PERIODICALS DIRECTORY, GENAMICS JOURNALSEEK, GETCITED, SHERPA-ROMEO, NEW JOUR, OPEN J-GATE.

The Journal started the procedures to be included also in: DOAJ, JStor, EBSCOhost, Google Scholar, ProQuest, Sciverse-Scopus.

Submitted articles should be prepared in MS-Word format, and submitted by e-mail to the Editor in Chief:
editor@business-systems-review.org

The publication handling fee for the first issue is €50.00 (fifty euro)+ transfer costs.
The editorial board also includes an international panel of academics:

ASSOCIATE EDITORS
-Dimitris Antoniadis. Lecturer in Project Management, Univeristy of West London (UK)
– Nikhilesh Dholakia. Professor of Marketing & SCM, University of Rhode Island (USA)
– Valerio Eletti. Scientific Director LABeL Cattid., University “Sapienza” of Rome (ITA)
– Nezihe Figen Ersoy. Associate Professor of Marketing. Anadolu University, (Turkey)
– Lucio Fuentelsaz. Professor of  Strategy & Management, University of Zaragoza, (ESP)
– Giuseppe Giordano. Associate Professor of Statistic. University of Salerno (ITA)
– José Rodolfo Hernandez Carrìon. Professor of Applied Economics, Univ. of Valencia (ESP)
– Ignacio Martinez de Lejarza. Professor of Applied Economics, University of  Valencia (ESP)
– Mahito Okura. Associate Professor of  Risk Manang.& Insurance, Nagasaki University (JP)
– Nacima Ourahmoune. Assistant Professor of Marketing, Reims Manag. School (France)
– Luca Pazzi. Assistant Prof. of Information  Systems, Univ. Modena & R.  E. (ITA);
– John Schouten. Professor of Marketing,  Aalto School of Economics (Finland)
– Mauro Sciarelli. Professor of Business Management Univ.”Federico II” Naples (ITA)
– Giancarlo Scozzese. Assistant Prof. of Business Management “Univ. Stranieri” Perugia (ITA)
– Josip Stepanić. Ass. Professor of Social Thermodynamics,University of Zagreb (Croatia);
– Eleuterio Vallelado. Professor of Finance, University of Valladolid (ESP)
– Zhenghu Yang. Scientific Director, Guangdong Center of Contemporary Economy Research (China).

Please visit our website for detailed information:
www.business-systems-review.org

We are looking forward for your valuable contributions to Business Systems Review.

Best regards.

—
The BSR editorial team
www.business-systems-review.org

PhD Position available in the area of Service Science

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re-blogged from AISWorld Digest Vol. 118 Issue 1

ERISS, the European Research Institute in Service Science, part of the
Department of Information Management, Tilburg University, is seeking a
highly motivated and dedicated PhD candidate to work on exceedingly
challenging, interdisciplinary research projects at the intersection of
software service systems and cloud computing.

You will have the opportunity to work in an international environment and
collaborate with and visit a number of high-profile researchers from
universities and research institutes all over Europe.

Candidate Profile

Candidates should meet the following requirements:

* An excellent Masters degree/PhD Degree (avg. over 8/10) in Computer
Science, Information Systems or a closely related field;
* Programming skills in languages such as Java, PHP, Perl and/or C ;
* Web Service programming skills and XML;
* Strong formal background (mathematics, logic, etc.);
* Very good communication and writing skills in English;
* Knowledge and experience within the fields of SOA, business process
management and cloud computing, and software modeling and development skills
will be highly rated.

Candidates should be able to work in a collaborative environment with a
strong commitment to achieving research excellence.

Application Procedure

Interested candidates are requested to send their application to Alice
Kloosterhuis,A.M.Kloosterhuis@uvt.nl , including:

* A cover letter describing yourself and your interests;
* Soft copy of your publications (e.g. masterthesis,
conference/workshop/journal papers);
* Your CV;
* Your transcripts;
* Proof of proficiency in English (e.g. TOEFL test or IELTS) if English is
not your first language.

The position is available with immediate effect.

Contact Person
Alice Kloosterhuis

—
===================================================
Dr. Francesco Lelli
the European Research Institute in Service Science,
Department of Information Systems and Management
Web: http://www.francescolelli.info/
Email: F.Lelli@TilburgUniversity.edu

Call For Chapters: The Handbook of Service Innovation

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The Handbook of Service Innovation (Springer)

Renu Agarwal requests chapter proposal (deadline Oct 15, 2012)
submit via via email: renu.agarwal@uts.edu.au.

 
 
You are invited to contribute a chapter to an edited volume: The Handbook of Service Innovation, which will be published by Springer-Verlag in January 2014.

 
The book seeks to have a collection of chapters addressing contemporary issues in service innovation, and is envisioned to encompass both conceptual and applied contributions, as well as cases that cross various disciplines. This may also include examples of some failed service innovation attempts to demonstrate the reality and balanced view of the topic, and with pitfalls to be avoided. Finally, the book aims to culminate into a suggested step-by-step guide to introducing and managing effective service innovation.
 

The Handbook on Service Innovation seeks to include, among potential additional contributions, the following topic areas:
 
·         How do we manage service innovation in the 21st century with customers and partners co-creating value and participating in the innovation value chain of the organizations – be it MNCs, NGOs, SMEs, public/private sector including universities and governments?
Rather than reflexively importing innovation best practices, managers should adopt a tailored, end-to-end approach to generating, converting, and diffusing ideas.
 
·         How is innovation governance structured for maximizing the benefit of innovation?
What needs to be considered in creating governance roles and responsibilities? What approaches are available to consider the right innovation governance for the organization? This includes focus on open innovation, top-down and bottom-up innovation, and myths of innovation.
 
·         Skills and capability building in service innovation:  
What sort of innovation skills are required to foster innovation within the organization and government agencies?  How do we acquire or teach innovation skills? What novel capabilities are at play to achieve service innovation in complex service systems?
 
·         Technological developments in service innovation:
Discussion of the enabling (or killer application) role of new technologies and architectures, including ubiquitous computing, cloud computing, security and privacy, and service oriented architecture (SOA) in the development and/or roll out of service innovations.
 
·         Management issues in service innovation:
Creating a service innovation strategy – what goes into it in practise? Broadly how do we manage resources for innovation? Funding innovation – how do we fund innovation amidst austerity? Measuring innovation – setting outcomes and measuring against them needs to be discussed in detail as this is the hardest of the innovation topics. Role of culture in innovation – this is possibly the most important accelerator or inhibitor of innovation. The service innovation life cycle – discuss various stages from start of the service innovation idea till phase-out of a particular innovation initiative.
 
·         Role of government in encouraging R&D in the wider idea of service innovation, not just technological innovation

Discussion of incentives that need to be provided to spur public and private sector service innovation. Could increasing private-public partnerships help business and governments innovate on service delivery? Could universities and academia be innovation catalysts? What lessons can be learnt from the experiences of reverse or frugal innovation from the sub-continent and other developing countries?  
 
The deadline for submission of a 2-3 page proposal is October 15, 2012. Nevertheless, we would appreciate if you could communicate your intention to submit a manuscript to renu.agarwal@uts.edu.au via email latest by 15 September 2012.
 
Should you have any questions or concerns, please do not hesitate to contact any member of the Editorial Team listed below. We would like to thank you in advance for your interest and contribution to the handbook. We look forward to hearing from you.
 
Submission Procedure:


Researchers and practitioners are invited to submit their book chapter proposals (see Book Chapter Proposal Requirements) on or before October 15, 2012, which will include an abstract and a 2-3 page chapter proposal clearly explaining the mission and topic area of the proposed chapter. Authors of accepted proposals will be notified latest by 31 December 2012 about the status of their proposals and successful authors will be sent chapter guidelines. Chapter contributions are by invitation only and will be blind reviewed by the editorial team. Full chapters are expected to be submitted by April 30, 2013.
 
The book shall be published both in hard copy and online in January 2014.
 
Contact Details:


For any kind of queries related to “The Handbook of Service Innovation”, please contact Dr. Renu Agarwal, Senior Lecturer at University of Technology Sydney (UTS) via phone on +61 419 463 953 or via email: renu.agarwal@uts.edu.au.
 

All book chapter proposals are to be sent to renu.agarwal@uts.edu.au with the heading titled – “Chapter Proposal for The Handbook of Service Innovation”.  
 
Best regards,
The Editorial Team for “The Handbook of Service Innovation”
Dr. Renu Agarwal, University of Technology Sydney, Email: renu.agarwal@uts.edu.au
Prof. Willem Selen, United Arab Emirates University, Al Ain, Email: willem.selen@uaeu.ac.ae
Prof.Emeritus Goran Roos, Adjunct Professor, University of Technology Sydney, Email: goran@roos.org.uk
Prof Roy Green, University of Technology Sydney, Email: roy.green@uts.edu.au

Envisioning the Future of Service

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As simulation capabilities improve….

For example, this simulation of “Alaskan Way Viaduct – Earthquake Simulation”
http://www.youtube.com/watch?v=hos_uIKwC-c

And as consensus grows on the grand challenges of social science
http://www.nature.com/news/2011/110202/full/470018a.html

 

It may be time to rethink how simulations can play a role in service design at multiple scales:

http://jsr.sagepub.com/content/8/2/149.short

Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

  1. Bo Edvardsson1,
  2. Bo Enquist2 and
  3. Robert Johnston3

+ Author Affiliations


  1. 1University of Karlstad

  2. 2University of Karlstad

  3. 3Warwick Business School

Abstract

This article develops a new model depicting how organizations can help customers test out and experience a service prior to purchase and consumption or use. When customers buy a new car, for instance, they are allowed to test-drive it to get the feel of it. When customers wish to purchase services, it can be more difficult to provide customers with a “test drive.” In some service situations, service organizations can and do provide “test drives,” but it is suggested that such experiences take place in a simulated setting. This article introduces the notion of hyperreality, the simulated reality of a service experience. It also introduces the concept of the “experience room,” the place where the simulated experience takes place. Based on the existing literature, the authors apply six dimensions of experience rooms to demonstrate how organizations can cocreate value, in conjunction with the customer, through hyperreality in a preservice experience.