CFP Special issue: Creativity and innovation in the service sector

Posted by on

CALL FOR PAPERS:  Special issue:  Creativity and innovation in the service sector

Guest Editors:  Olvia Kyriakidou (okyriakidou@aueb.gr<mailto:okyriakidou@aueb.gr>) and
Marianna Sigala (m.sigala@aegean.gr<mailto:m.sigala@aegean.gr>) *

Olivia Kyriakidou, PhD, Assistant Professor, Athens University of Economics and Business, Department of Business Administration, Athens, Greece

Marianna Sigala, PhD, Assistant Professor, University of the Aegean, Department of Business Administration, Chios, Greece

Given today’s rapidly changing business environments, heightened competition, and unpredictable technological change, more and more managers are coming to realize that they should encourage their employees to be creative (Zhang and Bartol, 2010). Considerable evidence indicates that employee creativity, defined as the development of novel and useful ideas about products, practices, services, or procedures (Amabile, 1996) can fundamentally contribute to organizational innovation, enhancing an organization’s growth and competitiveness (Shalley, Zhou and Oldham, 2004; Tierney et al., 1999).

The role of employees, and especially frontline employees, in ensuring creativity and organizational innovation is of particular importance in service firms (Sparrowe, 1994) and especially in the tourism and hospitality field (Agarwal et al., 2003). As boundary workers, who are responsible for service delivery, they occupy a privileged position to collect first-hand market information and ensure customer satisfaction (Bitner, Booms, and Tetreault 1990). However, despite the importance of creative behaviour among frontline service employees and despite the fact that the service sector has become an extremely large part of the modern economy (Tajedinni, 2010), empirical research related to services has yet to identify its determinants (Hollenstein, 2000). This gap is significant because different tasks may require different skills, motivations, and cognitive strategies (Mumford, 2003). More specifically, little knowledge exists regarding the effect of leadership behaviours and job characteristics on the creativity of frontline service employees of companies that provide services to the consumer, such as hotels and leisure facilities.

Nowadays, new technologies (and specifically, the social media) have empowered customers to actively participate (Fuller et al., 2008; Kohler et al, 2009; Sigala, 2012) in service innovation. Research has shown how firms can exploit online social networks and the user-generated content for generating new service ideas and supporting the new service development process (Sigala, 2012; Sigala, in press; Erat et al. 2006; Pitta and Fowler, 2005). However, little is still known on how to manage and exploit online customer engagement for increasing a firm’s creativity and service innovation performance (Andreassen and Streukens, 2009). Moreover, research has not yet examined the role and the impact of new technologies on creative capabilities of firms and employees, which in turn can boost their innovation performance (Chalkiti and Sigala, 2008; Sigala and Chalkiti, 2012).

The objectives of the special issue are to publish findings and exchange knowledge on the current challenges on how to facilitate and boost creativity and innovation in the service sector given the current technological applications and other challenges. Thus, theoretical, empirical, experimental and case studies research contributions are welcome, but all contributions should clearly address the practical and theoretical implications of the research reported.

Topics:
Topics of papers may include (but are not limited to):
·         Creativity and innovation in the hospitality and tourism sector
·         The role of leadership and job design on employee creativity in the service sector
·         Human Resource Management practices and enhancement of employee creativity
·         Perceptions of organizational justice and fairness and employee creativity
·         Individual characteristics and employee creativity
·         Employee diversity, immigration, creativity and innovation in services
·         New technologies, creativity and innovation in services
·         New technologies, knowledge transfer, innovation and creativity in services
·         Knowledge management, innovation and creativity in services
·         Social media, web 2.0, creativity and service innovation
·         Customer co-creation, creativity and innovation in services

Guidelines for Authors

All submissions must adhere to the format and style guidelines of the Service Industries Journal. A guide for authors, sample copies and other relevant information for submitting papers are available at:

http://www.tandfonline.com/action/authorSubmission?journalCode=fsij20&page=instructions

All papers will be blind reviewed by at least two anonymous referees. A three stage review process is planned, to allow for the consideration, where appropriate, of revised papers.

Papers should be submitted online at http://mc.manuscriptcentral.com/fsij.
Please select the tab for the special issue on “Creativity and Innovation” when you submit your paper on the online platform.

The editors of this special issue are happy to answer any questions or discuss initial ideas for papers, and they can be contacted directly by e-mail.

Important Dates
Date for submission for manuscript: 30 November 2012
Date of publication of the Special Issue: 2013

Business Systems Review – new Journal – call for papers

Posted by on

BUSINESS SYSTEMS REVIEW – ISSN 2280-3866
www.business-systems-review.org

CALL FOR PAPERS – FIRST ISSUE
Business Systems Review (BSR) is a new internationally refereed scholarly journal published online on half-yearly basis by the scientific association Business Systems Laboratory (www.bslaboratory.net), Italy.
BSR is an open-access and double blind peer reviewed journal. It publishes theoretical, empirical and experimental papers that significantly contribute to the Business Systems field. BSR covers a wide range of research methods including statistical analysis, analytical work, case studies, field research, book reviews, literature surveys, historical analysis and articles examining significant research questions from a broad range of perspectives in Business Systems field body of knowledge.
The first issue June/December 2012 is due to be completed by November 2012. The deadline is September 30.

COVERAGE
BSR covers a broad range of research topics that the BSR editors consider the main potential research opportunities in the emerging Business Systems field.
The main topics include, but not are limited to, the following topic areas :
Systemic Approach for Business; Complex Systems Theory; Management Cybernetics; Economic and Social Systems; Business Communication Systems; Innovation Systems; Financial Systems; Service Science; Sustainability; Knowledge Management; Supply Chain Management; Strategic Management; Environmental Business; Environmental Management; Marketing; Consumer Behavior; Customer Satisfaction; Corporate Finance; Banking; Finance for SME; e-Business; e-Learning; Business Process Management.

KEY BENEFITS.
BSR provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
BSR is an important forum for the exchange of knowledge and information in these fields, addressing major areas of concern and debate whilst highlighting future developments. The challenging and comprehensive nature of systems science in business is reflected in the published articles which involve not only theoretical and methodological-oriented studies but also in-depth discussions of their related appliances and implementations.
The journal adopts a double-blind system for peer-review; both reviewers and authors’ identities remain anonymous. The paper will be peer-reviewed by three experts: two reviewers from outside and one associate editor from the journal. Our commitment is to complete the entire review process within a maximum of two months since the submission. A DOI code will be applied to all published articles
The review process will be completed within 6 weeks since the submission.

INDEXING
BSR is abstracted and Indexed in:
INDEX COPERNICUS MASTER JOURNALS’ LIST, CABELL’S DIRECTORYS,  ULRICHS PERIODICALS DIRECTORY, GENAMICS JOURNALSEEK, GETCITED, SHERPA-ROMEO, NEW JOUR, OPEN J-GATE.

The Journal started the procedures to be included also in: DOAJ, JStor, EBSCOhost, Google Scholar, ProQuest, Sciverse-Scopus.

Submitted articles should be prepared in MS-Word format, and submitted by e-mail to the Editor in Chief:
editor@business-systems-review.org

The publication handling fee for the first issue is €50.00 (fifty euro)+ transfer costs.
The editorial board also includes an international panel of academics:

ASSOCIATE EDITORS
-Dimitris Antoniadis. Lecturer in Project Management, Univeristy of West London (UK)
– Nikhilesh Dholakia. Professor of Marketing & SCM, University of Rhode Island (USA)
– Valerio Eletti. Scientific Director LABeL Cattid., University “Sapienza” of Rome (ITA)
– Nezihe Figen Ersoy. Associate Professor of Marketing. Anadolu University, (Turkey)
– Lucio Fuentelsaz. Professor of  Strategy & Management, University of Zaragoza, (ESP)
– Giuseppe Giordano. Associate Professor of Statistic. University of Salerno (ITA)
– José Rodolfo Hernandez Carrìon. Professor of Applied Economics, Univ. of Valencia (ESP)
– Ignacio Martinez de Lejarza. Professor of Applied Economics, University of  Valencia (ESP)
– Mahito Okura. Associate Professor of  Risk Manang.& Insurance, Nagasaki University (JP)
– Nacima Ourahmoune. Assistant Professor of Marketing, Reims Manag. School (France)
– Luca Pazzi. Assistant Prof. of Information  Systems, Univ. Modena & R.  E. (ITA);
– John Schouten. Professor of Marketing,  Aalto School of Economics (Finland)
– Mauro Sciarelli. Professor of Business Management Univ.”Federico II” Naples (ITA)
– Giancarlo Scozzese. Assistant Prof. of Business Management “Univ. Stranieri” Perugia (ITA)
– Josip Stepanić. Ass. Professor of Social Thermodynamics,University of Zagreb (Croatia);
– Eleuterio Vallelado. Professor of Finance, University of Valladolid (ESP)
– Zhenghu Yang. Scientific Director, Guangdong Center of Contemporary Economy Research (China).

Please visit our website for detailed information:
www.business-systems-review.org

We are looking forward for your valuable contributions to Business Systems Review.

Best regards.

—
The BSR editorial team
www.business-systems-review.org

PhD Position available in the area of Service Science

Posted by on

re-blogged from AISWorld Digest Vol. 118 Issue 1

ERISS, the European Research Institute in Service Science, part of the
Department of Information Management, Tilburg University, is seeking a
highly motivated and dedicated PhD candidate to work on exceedingly
challenging, interdisciplinary research projects at the intersection of
software service systems and cloud computing.

You will have the opportunity to work in an international environment and
collaborate with and visit a number of high-profile researchers from
universities and research institutes all over Europe.

Candidate Profile

Candidates should meet the following requirements:

* An excellent Masters degree/PhD Degree (avg. over 8/10) in Computer
Science, Information Systems or a closely related field;
* Programming skills in languages such as Java, PHP, Perl and/or C ;
* Web Service programming skills and XML;
* Strong formal background (mathematics, logic, etc.);
* Very good communication and writing skills in English;
* Knowledge and experience within the fields of SOA, business process
management and cloud computing, and software modeling and development skills
will be highly rated.

Candidates should be able to work in a collaborative environment with a
strong commitment to achieving research excellence.

Application Procedure

Interested candidates are requested to send their application to Alice
Kloosterhuis,A.M.Kloosterhuis@uvt.nl , including:

* A cover letter describing yourself and your interests;
* Soft copy of your publications (e.g. masterthesis,
conference/workshop/journal papers);
* Your CV;
* Your transcripts;
* Proof of proficiency in English (e.g. TOEFL test or IELTS) if English is
not your first language.

The position is available with immediate effect.

Contact Person
Alice Kloosterhuis

—
===================================================
Dr. Francesco Lelli
the European Research Institute in Service Science,
Department of Information Systems and Management
Web: http://www.francescolelli.info/
Email: F.Lelli@TilburgUniversity.edu

Call For Chapters: The Handbook of Service Innovation

Posted by on

The Handbook of Service Innovation (Springer)

Renu Agarwal requests chapter proposal (deadline Oct 15, 2012)
submit via via email: renu.agarwal@uts.edu.au.

 
 
You are invited to contribute a chapter to an edited volume: The Handbook of Service Innovation, which will be published by Springer-Verlag in January 2014.

 
The book seeks to have a collection of chapters addressing contemporary issues in service innovation, and is envisioned to encompass both conceptual and applied contributions, as well as cases that cross various disciplines. This may also include examples of some failed service innovation attempts to demonstrate the reality and balanced view of the topic, and with pitfalls to be avoided. Finally, the book aims to culminate into a suggested step-by-step guide to introducing and managing effective service innovation.
 

The Handbook on Service Innovation seeks to include, among potential additional contributions, the following topic areas:
 
·         How do we manage service innovation in the 21st century with customers and partners co-creating value and participating in the innovation value chain of the organizations – be it MNCs, NGOs, SMEs, public/private sector including universities and governments?
Rather than reflexively importing innovation best practices, managers should adopt a tailored, end-to-end approach to generating, converting, and diffusing ideas.
 
·         How is innovation governance structured for maximizing the benefit of innovation?
What needs to be considered in creating governance roles and responsibilities? What approaches are available to consider the right innovation governance for the organization? This includes focus on open innovation, top-down and bottom-up innovation, and myths of innovation.
 
·         Skills and capability building in service innovation:  
What sort of innovation skills are required to foster innovation within the organization and government agencies?  How do we acquire or teach innovation skills? What novel capabilities are at play to achieve service innovation in complex service systems?
 
·         Technological developments in service innovation:
Discussion of the enabling (or killer application) role of new technologies and architectures, including ubiquitous computing, cloud computing, security and privacy, and service oriented architecture (SOA) in the development and/or roll out of service innovations.
 
·         Management issues in service innovation:
Creating a service innovation strategy – what goes into it in practise? Broadly how do we manage resources for innovation? Funding innovation – how do we fund innovation amidst austerity? Measuring innovation – setting outcomes and measuring against them needs to be discussed in detail as this is the hardest of the innovation topics. Role of culture in innovation – this is possibly the most important accelerator or inhibitor of innovation. The service innovation life cycle – discuss various stages from start of the service innovation idea till phase-out of a particular innovation initiative.
 
·         Role of government in encouraging R&D in the wider idea of service innovation, not just technological innovation

Discussion of incentives that need to be provided to spur public and private sector service innovation. Could increasing private-public partnerships help business and governments innovate on service delivery? Could universities and academia be innovation catalysts? What lessons can be learnt from the experiences of reverse or frugal innovation from the sub-continent and other developing countries?  
 
The deadline for submission of a 2-3 page proposal is October 15, 2012. Nevertheless, we would appreciate if you could communicate your intention to submit a manuscript to renu.agarwal@uts.edu.au via email latest by 15 September 2012.
 
Should you have any questions or concerns, please do not hesitate to contact any member of the Editorial Team listed below. We would like to thank you in advance for your interest and contribution to the handbook. We look forward to hearing from you.
 
Submission Procedure:


Researchers and practitioners are invited to submit their book chapter proposals (see Book Chapter Proposal Requirements) on or before October 15, 2012, which will include an abstract and a 2-3 page chapter proposal clearly explaining the mission and topic area of the proposed chapter. Authors of accepted proposals will be notified latest by 31 December 2012 about the status of their proposals and successful authors will be sent chapter guidelines. Chapter contributions are by invitation only and will be blind reviewed by the editorial team. Full chapters are expected to be submitted by April 30, 2013.
 
The book shall be published both in hard copy and online in January 2014.
 
Contact Details:


For any kind of queries related to “The Handbook of Service Innovation”, please contact Dr. Renu Agarwal, Senior Lecturer at University of Technology Sydney (UTS) via phone on +61 419 463 953 or via email: renu.agarwal@uts.edu.au.
 

All book chapter proposals are to be sent to renu.agarwal@uts.edu.au with the heading titled – “Chapter Proposal for The Handbook of Service Innovation”.  
 
Best regards,
The Editorial Team for “The Handbook of Service Innovation”
Dr. Renu Agarwal, University of Technology Sydney, Email: renu.agarwal@uts.edu.au
Prof. Willem Selen, United Arab Emirates University, Al Ain, Email: willem.selen@uaeu.ac.ae
Prof.Emeritus Goran Roos, Adjunct Professor, University of Technology Sydney, Email: goran@roos.org.uk
Prof Roy Green, University of Technology Sydney, Email: roy.green@uts.edu.au

Envisioning the Future of Service

Posted by on

As simulation capabilities improve….

For example, this simulation of “Alaskan Way Viaduct – Earthquake Simulation”
http://www.youtube.com/watch?v=hos_uIKwC-c

And as consensus grows on the grand challenges of social science
http://www.nature.com/news/2011/110202/full/470018a.html

 

It may be time to rethink how simulations can play a role in service design at multiple scales:

http://jsr.sagepub.com/content/8/2/149.short

Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

  1. Bo Edvardsson1,
  2. Bo Enquist2 and
  3. Robert Johnston3

+ Author Affiliations


  1. 1University of Karlstad

  2. 2University of Karlstad

  3. 3Warwick Business School

Abstract

This article develops a new model depicting how organizations can help customers test out and experience a service prior to purchase and consumption or use. When customers buy a new car, for instance, they are allowed to test-drive it to get the feel of it. When customers wish to purchase services, it can be more difficult to provide customers with a “test drive.” In some service situations, service organizations can and do provide “test drives,” but it is suggested that such experiences take place in a simulated setting. This article introduces the notion of hyperreality, the simulated reality of a service experience. It also introduces the concept of the “experience room,” the place where the simulated experience takes place. Based on the existing literature, the authors apply six dimensions of experience rooms to demonstrate how organizations can cocreate value, in conjunction with the customer, through hyperreality in a preservice experience.

Service Design Community Progress

Posted by on

A wonderful note from Stefan Holmlid on Service Design…

A lot of energy, time and soul has been put into developing and performing research in the service design community the last academic year; it’s a great achievement you have all been driving and contributing to (and other with you that I forgot to add to the email list). This is an attempt to share with you some of the developments within the community. It will be a summary with some examples, there are more examples for each category (just send them over if you have more!).

Conferences:
– during the SDNC in SF the PhDs had a workshop
– There is a special track at the EAD conference in 2013 dedicated to the craft of service design
– The ISIDC conference is running in 2012 in Taiwan
– The ServDes conference was held in Finland in 2012, and will be held in Lancaster in 2014, marking its development into an international academic conference
– The AHFE conference had a set of service design papers
– Papers and workshops on service design has been accepted to a set of other conferences, such as PDC, CHI, and others
– The Korea SDN chapter conference had a research track.
– There will be a Service Design and tourism conference in august
– Proceedings from these conferences are increasingly being published by publishers that are well indexed
– speakers from the community and SDN has been invited for example at the Korea SDN chapter

Books:
– Daniela Sangiorgi and Anna Meroni published their book at Gower
– Marc Stickdorns book This is Service Design Thinking is now translated for parts of the asian market
– Satu Miettinen edited a new book that will be published later this year
– There will be a report book published from the Service Design in Tourism project
– there are at least 2-3 in the pipeline, not counting possible chapter contributions in edited volumes

Journal special issues
– Behaviour and Information Technology hosted a special issue
– Int Journal of Design hosted a special issue
– Design Research Journal hosted a special issue
– Several service design related papers have been published in service as well as design journals

Research centres/projects:
– At AHO in Norway a Service Innovation Center has been started
– The Service Design in Tourism EU-project is running to its end

Joint proposals:
– There is a EU proposal (Initial Training Network) underway
– A joint proposal on the Nordic level is under judgment

Subnetworks:
– There has been developed one with a focus on the Tourism sector
– The PhDs formed a chapter
– There has been formed a student chapter

PhD students:
– at least one PhD student finished during the period (Tan)
– one PhD student will finish up in end of august (Vaajakallio), more coming up in the next few years

Exchanges:
– The amount of exchanges (formal and informal) have increased; E.g. Brazil-Germany, Sweden-US, Finland-Italy, etc

Education:
– new/renewed service design oriented programs/specialisations have started e.g. in Oslo, Milan and Aalborg

National Innovation Policies:
– Researchers of the community have been involved and influential in the development of National Innovation Policies in Finland, Germany, Netherlands and Sweden.

It’s clear that the academic community is doing work that holds “journal quality”, and that the work we do fit into existing journals. The community also have “conference impact” and volume, where we share and test thoughts, results and ideas within the community as well as with other disciplines.
My 5 cents: We are still in a growth/development phase where we need to support and promote the work we all do, be inclusive as well as critical peers.

All the best
Stefan Holmlid

————–
Stefan Holmlid, associate prof Interaction & Service Design
E: stefan.holmlid@liu.se | P: +46 13 285633
W: http://www.ida.liu.se/~ixs/ | T: @shlmld
A: IDA, Linköping University, 581 83 LINKÖPING

 

A Service Science Perspective on Higher Education

Posted by on

New Report by Robert Lusch and Christopher Wu

“A service view of the university ecosystem recognizes the relational nature of exchange between students, faculty, staff, higher education institutions, government, and other related actors.”

“Policymakers are currently wrestling with fundamental but complex questions about the future of higher education, including how to hold colleges responsible for the billions of dollars in federal financial aid money they receive and how to encourage lower tuition to increase affordability for low- and middle-income families. Answering these questions requires a better understanding of how colleges operate and how we can measure their productivity and efficiency. Marketing and education experts Robert Lusch and Christopher Wu explain how thinking about college education as a service can begin to answer some of these questions.”

A service science perspective on higher education

 

I especially liked:

 

“It is no longer sufficient to set higher education goals in terms of degrees and types of
degrees produced—this is an overly output-based focus. The more important metric is
the development of knowledge and skills that get bundled into a package that we call a
degree. Recent work by the Georgetown Center on Education and the Workforce takes
a fresh look at what skills underpin given credentials and what credentials are of more
value than others.17 This early work provides an opportunity to begin to unpack the
knowledge and skills needed in the service-oriented global economy. Also the emphasis
on T-shaped skills,18 where a person has breadth across multiple disciplines but depth in
a specific discipline, helps develop people who can better work in the cross-disciplinary
collaborative teams that are increasingly a part of all organizations and work settings.”

“Consequently, is it now possible to begin thinking of a system where a
university offers, in lieu of tuition paid upfront, a “service-level agreement” binding
contract requiring a graduate to pay a set percentage of his or her income for life to
the university? Or how about a system where the government rebates to a university a
percentage of the income taxes paid by its graduates if the university provided them a
free or heavily subsidized education?”

Global Service Summit (Washington DC Sept 19)

Posted by on

Global Services Summit

The 2012 Global Services Summit: The New Agenda will be held on Wednesday, September 19, 2012 at the Grand Hyatt Washington in Washington, DC.

The event will include a series of panel discussions and breakout sessions on topics including:

  • The New Agenda for Services Liberalization
  • Services Investment Liberalization: Avenues for Progress
  • Defining The Challenge: Services Trade Restrictions
  • Cross-Border Trade and the Digital Economy: The “Lifeblood” of Services Trade
  • The Urgent Challenge Posed by State-Owned and Assisted Enterprises
  • The Role of Trade Facilitation and Enhanced Logistics in the Global Value Chain
  • China – Developing the Critical Services “Growth Sector”
  • India – Refocusing the Dialogue

This year marks a critical turning point in the long effort to liberalize services trade and investment. A group of 20 members of the World Trade Organization (WTO) have begun discussions aimed at launching an ambitious agreement on trade in services, known informally as the International Services Agreement (ISA). Significant services commitments are now being negotiated in the Trans-Pacific Partnership talks, and the EU-US High-Level Working Group will aim to address long-standing market access barriers to services. The 2012 Global Services Summit will explore the path ahead for all of these important opportunities.

To date, confirmed speakers include U.S. Trade Representative Ron Kirk, New Zealand Trade Minister Tim Groser, Colombian Trade Minister Sergio Diaz Granados, Mexican Secretary of the Economy Bruno Ferrari, United Kingdom Trade Minister Norman Lamb, Costa Rican Foreign Trade Minister Anabel González and other senior government, business, and opinion leaders.

Ian Bremmer, President of the Eurasia Group, also will address the Summit about Winners and Losers in a G-Zero World.

For further information and for individual registration at $250/person, go to http://uscsi.org/about-csi/global-services-summit-2012. Questions may be directed to CSI at servicessummit@uscsi.org.

Guest Editorship for Special Issues of Journals

Posted by on

From The Editor-in-chief

“M Dorgham” <m.dorgham@inderscience.com>

 

Please let me also know if any of your colleagues, would be interested to be a Guest Editor for a special issue of

I J OF SERVICES TECHNOLOGY AND MANAGEMENT , www.inderscience.com/ijstm and/or

I J OF INTERNET SERVICES AND MANUFACTURING, www.inderscience.com/ijism and/or

I J OF BUSINESS PERFORMANCE MANAGEMENT , www.inderscience.com/ijbpm and/or

I J OF PROCESS MANAGEMENT AND BENCHMARKING , www.inderscience.com/ijpmbm and/or

I J OF MANAGEMENT AND DECISION MAKING , www.inderscience.com/ijmdm  and/or

I J OF MANUFACTURING TECHNOLOGY AND MANANAGEMENT , www.inderscience.com/ijmtm and/or

I J OF RISK ASSESSMENT AND MANAGEMENT , www.inderscience.com/ijram .

 

As a Guest Editor you choose the topic of the special issue, invite authors to submit papers to the special issue and appoint a panel of referees to help you in your task.

 

These journals are a part of 400 high profile double blind refereed journals published in English by Inderscience in both print and on line formats. For more information , please visit web site : www.inderscience.com

 

On a separate matter , we are looking for new Associate Editors for each of the following journals , published by Inderscience,

www.inderscience.com

 

 

–          I J OF INTERNET SERVICES AND MANUFACTURING, http://www.inderscience.com/ijism“>www.inderscience.com/ijism  ( A new Editor is also needed).

I J OF KNOWLEDGE MANAGEMENT STUDIES , http://www.inderscience.com/ijkms“>www.inderscience.com/ijkms

–          I J OF MANUFACTURING TECHNOLOGY AND MANANAGEMENT , http://www.inderscience.com/ijmtm“>www.inderscience.com/ijmtm

 

–          I J OF PROCESS MANAGEMENT AND BENCHMARKING , http://www.inderscience.com/ijpmbm“>www.inderscience.com/ijpmbm

I J OF SERVICES TECHNOLOGY AND MANAGEMENT , http://www.inderscience.com/ijstm“>www.inderscience.com/ijstm

–          I J OF TEACHING AND CASE STUDIES , http://www.inderscience.com/ijtcs“>www.inderscience.com/ijtcs

 

–          I J OF  DIGITAL ENTERPRISE TECHNOLOGY , http://www.inderscience.com/ijdet“>www.inderscience.com/ijdet  ( A new Editor is also needed)

–          I J OF  FORENSIC ENGINEERING AND MANAGEMENT, http://www.inderscience.com/ijfem“>www.inderscience.com/ijfem  ( A new Editor is also needed)

–          I J OF  ENTERPRISE SYSTEMS INTEGRATION AND INTEROPERABILITY, http://www.inderscience.com/ijesii“>www.inderscience.com/ijesii   ( A new Editor is also needed)

–          I J OF LEAN ENTERPRISE RESEARCH , http://www.inderscience.com/ijler“>www.inderscience.com/ijler  ( A new Editor is also needed)

 

 

Please let me know if you or any of your colleagues would be  interested to help in this regard. Your help would also be appreciated  in nominating Associate Editors who may be interested to help in the following capacity:

 

The Associate Editor , for each journal ,would be responsible of coordinating special issues and inviting Guest Editors to edit special issue for the journal  (about four special issues per year). The Associate Editor may also contact the Chair of relevant conferences ,or relevant sessions in conferences ,and ask them to be Guest Editors of special issues based on selections of best papers presented at the conferences or workshops after asking the authors to expand them for publication in the journal.

 

Your recommendation and advice for suitable and active experts who may be interested in editing and developing any of these journals would be also appreciated.

 

I look forward to hearing from you.

 

Best wishes and regards.

 

M A Dorgham, PhD, PE , CEng.

Editor – in – Chief, Inderscience.

“M Dorgham” <m.dorgham@inderscience.com>

 

 

 

Best Student Paper Competition – Deadline August 17th

Posted by on

Dear Service Science colleagues:

Please make sure to encourage your PhD students to submit their work to the Service Science Section’s 2012 Best Student Paper Competition. The submission deadline is August 17, 2012.

The attached PDF file contains the rules and submission information for the competition.

Any questions about this competition can be directed to Yolanda Rankin, Awards Committee Chair (contact information is contained in the attached PDF).

Please forward the competition information to any students who may have appropriate research papers to submit.

Sincerely,

Gregory Heim
Associate Professor
Mays Research Fellow
Department of Information & Operations Management
Mays Business School at Texas A&M University
320 Wehner Building, 4217 TAMU
College Station, TX 77843-4217
http://www-info.tamu.edu/
gheim@mays.tamu.edu
979.845.9218
_______________________________________________
Service-science-section mailing list
Service-science-section@list.informs.org
http://list.informs.org/mailman/listinfo/service-science-section