For humanities and liberal arts majors, new opportunities arise as big businesses expand their corporate social responsibility efforts and consider a triple bottom-line of people, planet, profits.  This talk is intended to be a gentle introduction to the Forbes Global 2000 (an annual ranking of the largest public companies in the world) as well as IBM 101 – IBM is 101 years old in 2012.  IBM’s Smarter Planet initiative is discussed from the perspective of opportunities for humanities and liberal arts majors.

Suggested Background Materials:

Forbes Global 2000
http://www.forbes.com/global2000/

Triple Bottom-Line and Corporate Social Responsibility
http://en.wikipedia.org/wiki/Triple_bottom_line

IBM’s Sam Palmisano on importance of Liberal Arts & Humanities:
http://chronicle.com/blogs/next/2012/09/12/skills-gap-employers-and-colleges-point-fingers-at-each-other/

IBM’s Jim Corgel on importance of Liberal Arts & Humanities

Want innovation? Hire humanities
http://blogs.hbr.org/cs/2011/03/want_innovative_thinking_hire.html

IBM Corporate Responsibility
http://www.ibm.com/ibm/responsibility/

IBM Centennial
http://www-03.ibm.com/ibm/history/ibm100/us/en/

IBM Smarter Planet
http://www.ibm.com/smarterplanet/us/en/?ca=v_smarterplanet

Career success and being T-shaped
http://www.psychologytoday.com/blog/career-transitions/201204/career-success-starts-t

Join ISSIP to tell your story, and become a better T-shaped innovator
http://www.issip.org

Join Students for a Smarter Planet
http://asmarterplanet.com/studentsfor/

Related presentations:
http://www.slideshare.net/spohrer

PICMET’13 (Portland International Center for Management of Engineering and Technology) Conference will be held at the San Jose Marriott Hotel in San Jose, California on July 28 – August 1, 2012. The theme is “Technology Management in the IT-Driven Services”

The papers accepted for and presented at the conference are included in the refereed Proceedings, the IEEE Xplore and the Compendex and INSPEC indices.

Critical deadlines are:

Nov. 15, 2012: Submission of abstracts
Nov 15 – Dec. 31: Evaluation of abstracts
Jan. 15, 2013: Submission of the full papers of the accepted abstracts for review process
Jan 15 – Mar. 31 Blind review of the papers
Apr. 15, 2013: Submission of the finalized version of accepted papers
Apr. 15, 2013: Submission of the copyright forms
Apr. 15, 2013: Registration of at least one of the authors of each paper

We hope you will submit paper(s) to PICMET’13 by November 15, 2012 and join us at the Conference on July 28 – August 1, 2013. Details of the conference and the on-line paper submission procedure can be found at www.picmet.org.

Dundar Kocaoglu, Ph.D.
President and CEO, PICMET

=============================================================
Dundar F. Kocaoglu, PhD; Fellow, IEEE
Professor and Chairman, Department of Engineering and Technology Management
and President and CEO, PICMET
Portland State University, Portland, Oregon, 97207-0751, USA

Office phone: +1 503-725-4660 – office Fax: +1 503-725-4667

ETM Department http://www.etm.pdx.edu/ ,
ETM-Facebook http://www.facebook.com/pages/ETM-Connect/51864174489
PICMET http://www.picmet.org/
PICMET-LinkedIn http://www.linkedin.com/groups/PICMET-4036823/about

NAACSOS – http://www.casos.cs.cmu.edu/naacsos/

From: Prof. Walid Nasrallah, AUB Lebanon

Hi everyone
My department is looking for another one of “us” –

….people who apply engineering models to organizations and organizational models to engineers….

Here is the full announcement in case you are interested or know someone who fits the bill.

The Engineering Management Program, Faculty of Engineering & Architecture at the
American University of Beirut (AUB), Lebanon, invites applicants for a full time faculty
position, preferably at the assistant professor level, starting September 2013.

The search is open for candidates with a background in Industrial Engineering or
Engineering Management and research interests preferably related to the management
of technology and technological innovations, technology entrepreneurship, product
development, or computational / Mathematical organization Science. Those applying
for this position should have the desire to excel, both in teaching and research, in an
interdisciplinary work environment.

This position will be at the assistant professor rank, but exceptionally qualified candidates
with established research and teaching credentials will be considered at higher ranks.

The successful candidate must (a) have a PhD degree in industrial and systems engineering
or a related field, (b) have at least one degree in an engineering discipline, and (c)
demonstrate a record of independent research and publications.

Upon appointment, the successful candidate will teach graduate and undergraduate
courses in the engineering management program, participate in program development,
and be active in research. The candidate is expected to take an active role in developing
research initiatives leading to external funding and publications in internationally
recognized journals, and should have the ability to work in a team-oriented environment.

Applications will be reviewed as received and the process will continue until the position
is filled, but no later than April 30, 2013. Salary is commensurate with education and
experience. Applications should include a letter of interest; research, teaching, and service
statements; complete curriculum vitae; and the names, e-mails, and addresses of at least
three professional references. The complete application should be sent via email in PDF
format or air mail to: Dean of Engineering and Architecture (email:fea@aub.edu.lb), Faculty
of Engineering and Architecture, the American University of Beirut, P.O. Box 11-0236, Riad
El-Solh, Beirut 1107-2020, Lebanon.

Information on the Faculty of Engineering and Architecture at AUB can be found at
www.aub.edu.lb/fea/. The American University of Beirut is an Affirmative Action,
Equal Opportunity Employer. For general information consult the AUB’s home page
www.aub.edu.lb.

—
Walid Nasrallah
Associate Professor of Engineering Management
American University of Beirut

Papers
About Me

The NAACSOS mailing list is a service of NAACSOS, the North American Association for Computational and Organizational Science (http://www.casos.cs.cmu.edu/naacsos/).
To remove yourself from this mailing list, send an email to <Majordomo@lists.andrew.cmu.edu> with the following
command in the body of your email message:
unsubscribe naacsos-list

Webinar Info

Three major forces are reshaping the professional services industry:

1. Clients are demanding more “value” from their service providers by shifting greater accountability for results to their suppliers through fixed price and value-based contracts
2. Professional services firms are responding to client demands and competitive threats both offensively and defensively by productizing their service portfolios
3. Done right, productized services can become a lucrative source of innovation and differentiation

In this informative webinar from service industry expert, Jeanne Urich of Service Performance Insight, she will share insights gained from SPI Research’s new 2012 Service Lifecycle Management Maturity Model™ Benchmark to reveal:

• What is Service Productizing and why should you do it?
• How do you Productize services?
  • What are the five key steps or phases in the service productization lifecycle?
  • What are typical issues and pitfalls in each phase of the lifecycle?
  • System prerequisites before you start
• What are some of the benefits of Service Productizing?
• What are the key metrics you should use to measure your Service Productizing efforts?
• Lessons learned from leading firms who are using Service Productizing as a path to differentiation

Dear colleague,

Service science is challenging to define, such that people know what it is and is not.

Here are some thoughts about defining service science…

1.  Service science and arts is the study of and design of service or value-cocreation phenomena, historical, present-day, and future possibilities, and the life-cycle and evolution of the types of nested, networked service system entities that interact in diverse, dynamic service ecology. An example of value-cocreation phenomena important in human history is division-of-labor and capability optimization and specialization of people, businesses, cities, states, and nations.

2. Service science is the study of service phenomena (value co-creation) and service systems.   Service systems are dynamic configurations of resources including people, technology, organizations, and shared information, interconnected by value-propositions.   Each of the four types of resources (people, technology, organizations, and shared information) varies in terms of physical/non-physical and rights/no-rights, leading to the ability to re-balance what is done by people or technology, by people as self-service or organization as service provisioning, etc.  Many permutations and variations are possible, and to understand the dynamics of the evolution of capabilities and their distribution over time is central to service science.

3. Service science is the study of value co-creation phenomena in human-serving systems, over multiple scales, geographies, and time-frames.  What may appear to be value-cocreation at one scale, region, or time, may appear to be sustainable value-cocreation or even value destruction from another perspective, and new knowledge in the system can cause a shift in perspective.   The dynamics of service are shifted when the unknown unknown, becomes the known unknown, known known, or unknown known.  Societies can gain or lose knowledge, which impacts the types of service interactions in that society.

4. Service science is the study of win-win or non-zero-sum game phenomena in human social systems. Robert Wrights book “Non-Zero: The Logic of Human Destiny” provides a good historical, philosophical, and mathematical introduction to non-zero-sum games in human social systems.    The notion of what is the fundamental building block, what is “human” and what are the capabilities, rights, and responsibilities of humans, ultimately becomes central to what non-zero-sum games are possible.

Not yet formalized:
Our research suggests that T-shaped people and T-shape regions have better properties than pure specialization and division of labor for accelerating innovativeness, equity, sustainability, and resilience of service systems.  If it was only about specialization, where are all the scribes?  Why do we not use division of labor for reading and writing?   Our research also indicates their may be an equivalent of Moore’s Law for service system evolution, but the limits are not known because it depends on knowledge, and the unknown unknown is a wild card.   Better methods of characterizing the unknown unknown are very important to “deep” service scientists.  However, most service scientists are concerned with just service productivity (usual from application of technology or network restructuring), service quality, service compliance, and service innovation.
Service science, management, engineering, design, arts, policymaking (SSME+DAP) is too long but captures the multidisciplinary nature of service science….

SOSE 2013: 7th International Symposium on Service Oriented System Engineering
March 25 – March 28, 2013
Hotel Sofitel, San Francisco Bay, USA.

IEEE SOSE 2013 is in conjunction with and co-located with the following conferences:

IEEE Mobile Cloud 2013 – The IEEE International Symposium on Mobile Cloud, Computing and Service Engineering

IEEEIC2E2013 – International Conference on Cloud Engineering

Starting from 2005, SOSE is one of the pioneering symposia devoted to the research in engineering service-oriented systems, from the architecture and computing paradigm to the development and management. Service-Oriented Computing (SOC) exploits services as the fundamental elements for developing computer-based systems. It has been applied to various areas and promotes fundamental changes to system architecture, especially changing the way software systems are being analyzed, architected, designed, implemented, tested, evaluated, delivered, consumed, maintained and evolved. Recently, Cloud Computing emerges as a popular service delivery paradigm and further expands the scope of SOC to include new subjects such as Software as a Service, Platform as a Service, Infrastructure as a Service, Testgin as a Service, Management as a Service and Thing as a Service. Service Engineering for Cloud Computing brings new challenges as well as opportunities to SOSE and becomes the theme of the 7th symposium.

Continuing the tradition of the last six SOSE Symposia, the 7th SOSE intends to provide a forum for researchers and practitioners to exchange latest observations, insights, achievements and visions in the Service-Oriented System Engineering. Particularly, SOSE 2013 invites original submissions in all the areas of the system engineering and software engineering methods, techniques, tools, applications, and experiments for software services.

URL:
http://www.engr.sjsu.edu/gaojerry/IEEESOSE2013/index.htm

QUIS13 Call for papers

The 13th International Research Symposium on Service Excellence in Management
June 10 -13, 2013 Karlstad, Sweden

HOSTED BY
CTF, Service Research Center, Karlstad University, Sweden

IN CONJUNCTION WITH
Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA
Warwick Business School, University of Warwick, UK
Center for Hospitality Research, Cornell University, USA 

QUIS is considered to be the world’s leading biannual symposium on service research and brings together the best interdisciplinary academic research and management practice. The QUIS symposium draws attendees from around 35 countries. We will start with a reception on Monday evening and sessions and social programs will continue until Thursday lunch. The symposium takes a broad interdisciplinary and international view of service excellence in management. The topics are representative but not exclusive themes. A Best Paper Award will be presented during the conference and a special issue with selected papers from QUIS13 will be published in Journal of Service Management and Cornell Hospitality Quarterly.

Call for papers

Abstract submissions due November 10, 2012.

The symposium takes a broad interdisciplinary and international view of service excellence in management. The topics are representative but not exclusive themes.A Best Paper Award will be presented during the conference and a special issue with selected papers from QUIS13 will be published in Journal of Service Management and Cornell Hospitality Quarterly.

Submit an abstract

Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation at QUIS13 in Karlstad, Sweden, June 10-13, 2013. Each abstract (maximum 500 words) should clearly identify the primary speaker’s contact information.

All submissions will be reviewed by the conference co-chairs and acceptance will be based on its contribution to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS13 if the work is accepted.

Please submit your abstract no later than November 10, 2012 to quis13@kau.se

Notification of acceptance will be sent out by December 20, 2012. Authors of accepted abstracts will have the option of submitting an extended abstract (1000 words) or a complete paper (maximum 10 pages) by March 31, 2013.

Topics

•Customer experience
•Customer satisfaction and loyalty
•Healthcare service
•Hospitality service
•Human resource management service
•New service development and innovation
•Not-for-profit and government service
•Service leadership and culture
•Service logic
•Service marketing & customer management
•Service operations management
•Service outsourcing
•Service pricing and revenue management
•Service productivity enhancement
•Service quality & performance management
•Service recovery & complaint management
•Service science, management & engineering
•Service strategy
•Service supply chains
•Services in manufacturing companies
•Social media & interactive service channels
•Technology & e-service
•Theoretical perspectives on service
•Transformative service
•Other topics related to service

CONFERENCE CO-CHAIRS
Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Professor Robert Johnston, Warwick Business School, University of Warwick, UK
Professor Rohit Verma, Center for Hospitality Research, Cornell University, USA

QUIS Coordinator
Ingrid Hansson, Coordinator, CTF, Service Research Center, Karlstad University, Swede

For up-to-date conference information please visit www.kau.se/quis13

Best regards

************************

Ingrid Hansson

Coordinator

CTF – Service Research Center

Karlstad University

SE- 651 88 Karlstad, Sweden

Tel: +46 54 700 1031

www.ctf.kau.se

URL: www.kau.se/quis13

Service Mining:  Market, Technology, and Application

To be published in Service Science, ISSN (Online) 978-1-4276-2090-3, ISSN (Print) 978-1-4276-2091-0

URL: http://www.informs.org/Pubs/Service-Science/News/Call-for-Papers-Service-Science-Special-Issue

GUEST EDITORS

¹Wei-Lun Chang and ²Yen-Hao Hsieh

¹Associate Professor, Dept. of Business Administration, Tamkang University, Taiwan, wlchang@mail.tku.edu.tw

²Assistant Professor, Dept. of Information Management, Tamkang University, Taiwan, yhhsiehs@mail.tku.edu.tw

INTRODUCTION

The service mindset gradually becomes more and more important in the twentieth century. The shift focus of service from 1980’s to 2000’s has addressed that IT not only lowers the cost of service but creates avenues to enhance revenue through service. Enterprises expand revenue through IT–based service nowadays. For instance, e-service has several features including mobile, flexible, interactive, and interchangeable. Additionally, e-services have much to offer in overcoming obstacles faced by traditional service industry. The concept of Service Science was proposed by IBM which combines several issues into traditional service management. Moreover, the paradigm of service also transferred from traditional service industry to IT-based service industry. FedEx is an excellent example that successfully transfers to paradigm of e-service, including self-service, customization, search engine, flexibility, and automatic response. Google is another great example of enterprise to provide IT-based services (e.g., e-services) in the new paradigm.

Service-dominant (SD) logic can be considered as a new direction for enterprises to get high competency in dynamic service contexts. Accordingly, SD logic based service mining, which is novel, addressing several research areas from the viewpoints of technology, model, management, and application. SD logic based service mining is defined as a systematical process including service discovery, service experience, service recovery and service retention to discover unique patterns and exceptional values within the existing service pool. The goal of SD logic based service mining is similar to data mining, text mining or web mining which aims to detect something new from the service pool. The major difference is the feature of service which is quite distinct to mining target such as data or text. In other words, service is a process of value co-creation and different by various perception of customer. In the concept of SD logic based service mining, the mining target is not only the traditional services but also IT-based services.

As aforementioned, SD logic based service mining covers a process of discovering patterns, such as service discovery, service experience, service recovery, and service retention. According to the four steps of SD logic based service mining process, the concept covers from service exploratory to service maintenance. Furthermore, SD logic based service mining covers beyond the existing service management and is considered as a branch of Service Science.

In addition, SD logic based service mining covers four dimensions: technology, model, management, and application. This special issue is to devote to the exploration from four dimensions across different disciplines with regard to the issue of mining “services” under Service Science. With the growth of the significant revenue of service industry around the world, SD logic based service mining is worth investigating to help enterprises to gain and create values with customers from now on. Hence, we seek high-quality, unpublished contributions on the following and other related topics:

• Technology: Service Value Networks, service system complexity, service system scalability, service infrastructure
• Model: Service computing, system configuration, service system reconfigurability
• Management: Service cooperation, service branding, service pricing, service innovation, service recovery, service sustainability, service experience
• Application: Social network services, web services, e-services, traditional services

The contributors to this special issue will be asked to explain how and what SD logic based service mining positions, giving a tentative answer to the following questions:

• What are the keys to build a quality mechanism of SD logic based service mining?
• What are useful service mining mechanisms to systematically explore the appropriate service?
• How can stakeholders accurately deliver/require suitable services?
• What are core values by using mining approaches in services?
• How can stakeholders effectively co-create values in services?
• How can stakeholders apply and put SD logic based service mining into practice?
• What contributions will bring stakeholders to SD logic based service mining?
• What role can SD logic based service mining play in Service Science?

IMPORTANT DATES

Submission of full paper: January 31, 2013

Notification of acceptance: April 30, 2013

Final papers due: June 30, 2013

Tentative publication date: October 31, 2013

SUBMISSION INSTRUCTIONS

Papers must not have been published, accepted for publication, or presently be under consideration for publication elsewhere. A standard double-blind review process will be used to select papers for the special issue. All submissions must be made electronically at http://mc.manuscriptcentral.com/serv .

For any questions and article submissions, please contact:

Prof. Wei-Lun Chang (wlchang@mail.tku.edu.tw) and Prof. Yen-Hao Hsieh (yhhsiehs@mail.tku.edu.tw)
Guest editors, Service Science
Tamkang University
No.151, Yingzhuan Rd., Danshui Dist., New Taipei City 25137, Taiwan (R.O.C.)

For more information on the Journal visit the Service Science web site:

http://www.informs.org/Pubs/Service-Science .