New book by Carl Chang – University at Buffalo

“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010) ISBN: 978-0-470-42332-5, Hardcover — the flier Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on …

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Doctoral Symposium on Service: Part of the Grand Challenge in Service at the University of Cambridge Tuesday 21 September 2010

Doctoral Symposium on Service: Part of the Grand Challenge in Service at the University of Cambridge Tuesday 21 September 2010 www.ifm.eng.cam.ac.uk/service/events/serviceweek/doctoral.html From Nick Mann We would like to invite you are your colleagues to our upcoming Doctoral Symposium on Tuesday 21 September 2010, held at the Institute for Manufacturing, Cambridge. Are you are a second …

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Invitation to Exploring Co-Creation Conference, Univeristy of Pannonia, Veszprém, Hungary

From:  Professor Alan Clarke; Chair of the Scientific Committee Exploring Co-Creation 2010 September 16 – 18, 2010 The topic has emerged from the success of the first conference last year and explores the lessons for Central and Eastern Europe from best practices and new approaches to tourism development. Papers are welcomed from a variety of …

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Karlsruhe Service Research Institute 1st Summer School on Service Research (July 18-22 2010)

The event will bring together international experts in the field of Service Research with PhD students, young scientists and practitioners from industry. Through lectures, tutorials and social events, the Summer School will provide a forum for participants to discuss and learn about Service Research. Participants can benefit from the expertise of the lecturers and share …

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Professional Science Master’s

The PSM is a relatively new graduate degree, just over a decade old, designed to provide students with advanced training in the sciences without a Ph.D. and pertinent business skills without an M.B.A. These programs also emphasize written and verbal skills in which employers say they find traditional science students deficient. Some examples of fields …

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CFP 8th International Conference on Service Oriented Computing (ICSOC) 2010

December 7 – 10 2010, San Francisco, California, USA  www.icsoc.org IMPORTANT DATES Research and Industry Papers: Abstract due: June 1, 2010 Full paper due: June 7, 2010 Notification: July 14, 2010 Camera ready due: August 23, 2010 TOPICS OF INTEREST ICSOC 2010 seeks outstanding, original contributions, including solid theoretical and empirical evaluations as well as …

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Holistic Engineering Education: Beyond Technology by Domenico Grasso and Melody Brown Burkins (Hardcover – Dec. 1, 2009)

Table of Contents Chapter 18 “Collaborative Innovation and Service Systems” by Nicholas Donofrio, Calline Sanchez, and Jim Spohrer “This collection of essays provides compelling arguments for the need of an engineering education that prepares engineers for the problems of the 21st century. Following the National Academy’s report on the Engineer of 2020, this book brings …

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