The 2014 International Conference on Service Science (ICSS 2014) Theme: Promoting Serviceology in the Era of Big Data Sponsored by IBM Hosted by School of Software and Microelectronics at Wuxi, Peking University May 22-23, 2014, WuXi, China Conference Website: http://www.ic-ss.net Conference Objective In the times of big data, how to provide high-quality and effective services is a challenge …

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Third Australasian Symposium on Service Research and Innovation (ASSRI’13) to be held at the School of Computer Science and Engineering University of New South Wales, Sydney, NSW November 27-29, 2013 EVENT SSS’ SERVICE INNOVATION AWARD AND NOMINATION INVITED SESSIONS ON SERVICE INNOVATION IN PRACTICE REGISTRATION The registration link is now live, please click this link to register. …

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Google (from Stanford) and Facebook (from Harvard), are two famous examples of platform technologies that began life as a university-based venture or start-up. Which university will be the source of the next big platform technology? What role can large commercial firms, such as systems integrators, play in partnering with universities with platform technologies? Please consider …

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2014 Frontiers in Service Conference—Call for Abstracts   Conference Date & Venue:                        June 26-29, 2014, Miami, Florida, USA Conference Co-Chairs:                   A. Parasuraman (University of Miami) and Roland Rust (University of Maryland)   Conference Committee Members:            Charles Colby (Rockbridge Associates, Inc.), Ming-Hui Huang (INFORMS Service Science Section & National Taiwan University), …

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In prep for upcoming AASCU meeting and panel discussion: 1.  Each of your companies has made a significant investment in educational products, partnerships and services.  Would you each start with a 3 min overview of some of your current corporate activities that support higher education and our students.   IBM Global University Program has a …

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Mentorships are one way to help students become more T-shaped, having real-world mentors, who guide student to work on real-world challenges, using real-world tools and data.   We hope to have more to say at the upcoming T Summit event about increasing industry mentorships of university students by 10x, and this might have a ripple …

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T Summit: The logic of future talent, work, and higher education. In the age of cognitive systems and social networks, a type of “Moore’s Law for Education” may arise.  To understand this core “smart service system” it is necessary to first think about human talent more precisely… 1. Talent: What is the difference between I’s …

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In preparation for this event – NSF Virtual Forum…  Platform Technologies and Smart Service Systems Here is my presentation: http://www.slideshare.net/spohrer/nsf-virtual-forum-20130923-v2 Here are some short answers to questions: The role of technology in service systems 1. What are the essential research elements to make possible the integration of platform technologies into service systems? Platform technologies are …

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Today I was at the Global 1000 Startup Showcase in Menlo Park, CA. There was a good discussion about industry models of working with universities and startup companies from Huawei, Tyco, Dell, Microsoft, Intel, and IBM. The win-win-win – where big company, startup company, and customers all benefit – was highlighted. I mentioned the following …

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In preparation for the NSF Smart Service Systems Virtual Forum, here are some questions and responses: 1.       What do we mean by smart service systems? Smart service systems benefit customers and providers. Service providers try to compete for customers by (1) improving existing offerings to customers, (2) innovating new types of offerings, (3) evolving their …

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