International Conference on Service Science

The 2014 International Conference on Service Science (ICSS 2014)
Theme: Promoting Serviceology in the Era of Big Data

Conference Objective

In the times of big data, how to provide high-quality and effective services is a challenge to all research institutes and industries. In light of this emerging trend, ICSS 2014 will be held in Wuxi, China on May 22-23, 2014, which is hosted by School of Software and Microelectronics at Wuxi, Peking University, with the sponsorship of IBM , following the 2005 SSME Symposium at Peking University, in Beijing, the 2006 Asia Pacific SSME Symposium at Tsinghua University, in Beijing, the 2008 ICSS at Harbin Institute of Technology in Beijing, the 2009 ICSS at Peking University, in Beijing, the 2010 ICSS at Zhejiang University, in Hangzhou, the 2011 IJCSS (jointly with ICSSI) at Yuan Ze University, in Taipei, the 2012 IJCSS (jointly with ICSSI) at Fudan University, in Shanghai, and the 2013 ICSS at Tsinghua University and Harbin Institute of Technology, in Shenzhen. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. This conference features EIGHT different submission tracks inviting presentations of theoretical research findings and case reports in serviceology, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture.

Tracks and Topics of Interests

Topics of interest include, but are not limited to, the following:

1. Service Science

Service and service system modeling, simulation and analysis
Human behavior in service systems
The dynamics of service system evolution
Data mining for service intelligence

2. Service Management

Consumer/customer service experience
Customer relationship management
Service supply chain management
Human resource management in services
Service project management
Service development process management
Service quality management
Service marketing management
Service-dominant logic of marketing
Service communication
Service pricing
Service branding

3. Service Innovation

Service design methodology
Service innovation theory
Business model innovation
Business process modeling and design
Innovation and service industry evolution
Tools and techniques for IT service innovation and management
Globalization of service innovation

4. Software and Service Engineering

Service development
Service quality assurance
Service design methodology
Service optimization
Service demand forecasting, pricing, and planning
User Contribution Systems
Service requirement collection, specification, analysis

5. Cloud Computing and Services

Cloud Computing Architectures and Cloud Solution Design Patterns
Infrastructure, Platform, Application, Business, Social, and Mobile Clouds
Self-service Cloud Portal, Dashboard, and Analytics
Cloud Quality Management and Service Level Agreement (SLA)
Cloud Configuration, Performance, and Capacity Management
Cloud Migration Service
Services on Cloud Computing

6. Big Data and Big Services

Foundational Models for Big Data
Algorithms and Programming Techniques for Big Data Processing
Big Data Persistence and Preservation
Big Data Quality and Provenance Control
Management Issues of Social Network Big Data
Privacy Preserving Big Data Analytics
Algorithms and Systems for Big Data Search
Visualization Analytics for Big Data

7. Applications and Industry Practice

Public Services: Healthcare, education, government, transportation, telecommunication
Private Services: Small business, distribution, retailing, service for social and cultural events
Service in manufacturing companies

8. Education and Curricula Development

Service science education and curricula design
Talent requirement in modern service industry
Methodology and practice of service science curricula design
Practice of teaching service science courses
Teaching method and case study for service science courses

Paper Submission

High quality research papers and case studies are invited to be submitted through the following link: https://www.easychair.org/conferences/?conf=icss2014Each submission should meet the following requirements:

No more than 6 pages in length including references, illustrations, and appendices.
A short abstract around 150 words and keywords contained on the first page
2-column, single-spaced text in 10 point Times Roman for the body of the text
No page numbers
No headers and footers
Standard US-letter size
PDF format

All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper.

Publication

The conference proceedings will be published by IEEE CPS and submitted to IEEE Xplore and CSDL digital libraries. The proceedings in previous years have been included in EI Compendex, and CPS will make reasonable efforts to ensure similar indexation.

The excellent papers presented at the conference (after extension) will be recommended for publishing in Service Oriented Computing and Applications, which are indexed by EI-Compendex, SCOPUS, INSPEC, Google Scholar, Academic OneFile, ACM Digital Library, DBLP, Expanded Academic, OCLC, SCImago, Summon by Serial Solutions.

Awards

ICSS 2014 will offer ONE BEST PAPER award and ONE BEST STUDENT PAPER award.

Important Dates

Submission Due: January 15, 2014

Notification of Acceptance: February 15, 2014

Camera Ready Copy Due: March 01, 2014

Author Registration Due: April 01, 2014

Contact

Dr. Mo Tong

Email: icss2014@gmail.com