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T Summit: The logic of future talent, work, and higher education. In the age of cognitive systems and social networks, a type of “Moore’s Law for Education” may arise. To understand this core “smart service system” it is necessary to first think about human talent more precisely… 1. Talent: What is the difference between I’s …
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In preparation for this event – NSF Virtual Forum… Platform Technologies and Smart Service Systems Here is my presentation: http://www.slideshare.net/spohrer/nsf-virtual-forum-20130923-v2 Here are some short answers to questions: The role of technology in service systems 1. What are the essential research elements to make possible the integration of platform technologies into service systems? Platform technologies are …
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Today I was at the Global 1000 Startup Showcase in Menlo Park, CA. There was a good discussion about industry models of working with universities and startup companies from Huawei, Tyco, Dell, Microsoft, Intel, and IBM. The win-win-win – where big company, startup company, and customers all benefit – was highlighted. I mentioned the following …
In preparation for the NSF Smart Service Systems Virtual Forum, here are some questions and responses: 1. What do we mean by smart service systems? Smart service systems benefit customers and providers. Service providers try to compete for customers by (1) improving existing offerings to customers, (2) innovating new types of offerings, (3) evolving their …
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PhDPromotion-ISS NTHU Starting from 2014, the Institute of Service Science at National Tsing Hua University will offer an international Ph.D. program in Service Science. Welcome those who are interested in advanced research in service science and like to experience interdisciplinary studies to apply. Please refer to the attached information in pdf file.
Just learned of this interesting global student challenge lead by UC San Diego Rady School of Management: “The project is made possible by a $1.7 million Ideas to Innovation Challenge grant from the Graduate Management Admission Council (GMAC). “This visionary project could drastically, and positively, alter the MBA experience in terms of how students gain …
Please feel free to distribute this to anyone you think may be interested. The Business School at the University of Hull (UK) is making a major investment in systems thinking and logistics, two of the research areas where we already have a strong international reputation and see scope for continued growth and development. There are …
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Smart service systems are proliferating in business and society. Recently, I invited about 70 researchers with publications (see https://service-science.info/archives/3166) related to service science, management, engineering, design, arts, public policy, etc. to share their perspectives and examples of smart service systems on the new LinkedIn Group (see https://service-science.info/archives/3121) started by NSF (National Science Foundations of the …
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Insights into smart service systems can be found in the following references, many by service science researchers. (Service science is short for service science, management, engineering, design, arts, public policy, etc.): Akella, R., Xu, Z., Barajas, J., & Caballero, K. (2009, August). Knowledge sciences in services automation: integration models and perspectives for service centers. …
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PICMET 2013 Recently, I sat down with Dundar Kocaoglu and Fred Betz to ask about the origins of engineering management as an academic discipline, as well as future challenges and opportunities. While no comprehensive history has been written, what follows is a starting point for a historian of academic disciplines to begin such a project. …
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