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In preparation for the NSF Smart Service Systems Virtual Forum, here are some questions and responses: 1. What do we mean by smart service systems? Smart service systems benefit customers and providers. Service providers try to compete for customers by (1) improving existing offerings to customers, (2) innovating new types of offerings, (3) evolving their …
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PhDPromotion-ISS NTHU Starting from 2014, the Institute of Service Science at National Tsing Hua University will offer an international Ph.D. program in Service Science. Welcome those who are interested in advanced research in service science and like to experience interdisciplinary studies to apply. Please refer to the attached information in pdf file.
Just learned of this interesting global student challenge lead by UC San Diego Rady School of Management: “The project is made possible by a $1.7 million Ideas to Innovation Challenge grant from the Graduate Management Admission Council (GMAC). “This visionary project could drastically, and positively, alter the MBA experience in terms of how students gain …
Please feel free to distribute this to anyone you think may be interested. The Business School at the University of Hull (UK) is making a major investment in systems thinking and logistics, two of the research areas where we already have a strong international reputation and see scope for continued growth and development. There are …
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Smart service systems are proliferating in business and society. Recently, I invited about 70 researchers with publications (see https://service-science.info/archives/3166) related to service science, management, engineering, design, arts, public policy, etc. to share their perspectives and examples of smart service systems on the new LinkedIn Group (see https://service-science.info/archives/3121) started by NSF (National Science Foundations of the …
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Insights into smart service systems can be found in the following references, many by service science researchers. (Service science is short for service science, management, engineering, design, arts, public policy, etc.): Akella, R., Xu, Z., Barajas, J., & Caballero, K. (2009, August). Knowledge sciences in services automation: integration models and perspectives for service centers. …
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PICMET 2013 Recently, I sat down with Dundar Kocaoglu and Fred Betz to ask about the origins of engineering management as an academic discipline, as well as future challenges and opportunities. While no comprehensive history has been written, what follows is a starting point for a historian of academic disciplines to begin such a project. …
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The National Science Foundation has a new group NSF Smart Service Systems now on LinkedIn… …got me thinking about Service-related LinkedIn groups that have excellent discussions. Here are some service-related LinkedIn Groups (membership numbers as of July 27, 2013): NSF Industry-Academe Enabling Smart Service Systems group(20 members) started two days ago is about service system innovations, and linking …
This just in from Juan Figueroa (NSF): The Engineering Directorate at the National Science Foundation (NSF) is inviting professionals like you to join and participate in the newly created NSF Industry and Academe: Enabling Smart Services Systems LinkedIn Forum/Group. We would like to know about your thoughts on what kind of technologies would enable smart …
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CALL FOR PAPERS SIG SVC 2013 Workshop Workshop Theme: Delivering and Managing Services in “Systems of Service Systems” Sunday, December 15, 2013, 8:30-5:00 PM Milano, Italy Download the Call for Papers here (pdf) The world as we know it today is characterized by complicated, sometimes complex social-technical service systems which surround us at every moment. …