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The gist of service system continuous improvement is very simple, and inspired by the work of two friends and colleagues: Doug Engelbart (father of augmentation theory – who passed away July 2013) and James March (father of organization theory – Emeritus at Stanford). Thanks to March and Engelbart, most everyone already understands the factors that …
ISSIP has a new chair of the Content Planning Committee. A first Digital Content Improvement Project is underway: The Goal of the project is to aggregate and “package” organic and in-organic content developed by ISSIP members and wider service innovation community to guarantee intuitive user experience and make ISSIP page a place to go for …
You will be rewarded, if you read to this strange, but interesting sentence “This places a University between-a-rock-and-a-hard-place.” … This email made my day, and provided a nice possible motto for our upcoming T Summit 2014… “United we stand; divided, we fall. No one can be passive.” ….posted with permission (and of course, these are …
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Do’s and Don’ts of starting new academics disciplines Do’s 1. Do read Andrew Abbot’s “Chaos of Disciplines” and “System of Professions” 2. Do study existing disciplines that overlap the new discipline, and how they began and took hold 3. Do build a social network of all the faculty currently teaching aspects of the discipline 4. …
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Both the “Spellings Report” and the “Engineering Flexner Report” provide insightful analysis and recommendations for improving US Higher Education. The original Carnegie Foundation sponsored “Flexner Report” was an early 20th Century report (book-sized report) that led to the radical transformation of medical education in the US and Canada. While these two newer reports are full …
Continue reading ‘Pre-reads: Spelling’s Report (2006) and “Engineering Flexner” Report (2007)’ »
The T Summit 2014 event will focus on graduating tomorrow’s talent today, the future workforce, future citizens, and industry-academic partnerships that dovetail to co-create twenty-first century (21C) talent. 21C talent includes university graduates and lifelong learning professionals who are T-shaped with both depth and breadth across disciplines, sectors, and cultures (see image below). To understand …
In preparation for T Summit 2014, you can read about T-shapes using hash-tag #TSummit2014 at twitter.com. For example, here are some initial readings: https://service-science.info/archives/3297 Many employers wish they could hire students who “know it all” deeply, not possible today, so a well-chosen team of T-shapes is a first order approximation. The T Summit 2014 will …
Prof. Peter Capelli (Wharton) writes lucidly about why focussing too narrowly in college can backfire http://online.wsj.com/news/articles/SB10001424127887324139404579016662718868576 Students, if getting a good job and career start is your top reason for going to college, then you need to truly know yourself first and foremost …. If you know what you are excellent at naturally, then get …
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I would like to invite you to the T-Summit event at IBM Research – Almaden, San Jose, CA on March 24-25, 2014. Register your interest here (space is very limited, preference to true T-shaped enthusiasts): http://www.tsummit2014.org The focus is T-shaped professionals (with depth and breadth), and their talents (competences, skills, and attitudes) that enable them …
8th AMERICAN MARKETING ASSOCIATION SERVSIG 2014 International Service Research Conference June 13 – 15 2014, Thessaloniki, Greece CALL FOR PAPERS Dear Colleagues, We would like to remind you that the 8th AMA SERVSIG 2014 International Service Research Conference will be held from June 13 to June 15 2014 in Thessaloniki, Greece. The conference is hosted …