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The ongoing discussion about the meaning of service…. Contributors: Stuart Rance, Andreas Weick, Paul Huppertz, Peter Bergmann, Mathias Traugott, Michael Geyer, Peter Brooks, Christian Nissan, Charles Betz, Majid Iqbal POST_2_1: By Paul Huppertz The definitions below evoke the following questions: How and/or by means of which criteria is a required and/or desired service type …
This blog post captures a discussion on the meaning of service from multiple perspectives. Contributors: Paul Huppertz, Majid Iqbal, Peter Brooks, Steven Alter, Robert Falowitz, Peter Bergmann, Charles Betz, Stuart Rance See below for POST_1 to Post_14 … POST_1: by Paul Huppertz Dear all, inspired by the illuminative & path-breaking thought “Production, c’est faire …
This NYT article is worth a read: http://www.nytimes.com/2014/12/16/upshot/as-robots-grow-smarter-american-workers-struggle-to-keep-up.html Fears being fueled by Bostrom’s book “Superintelligence” as well as Elon Musk and Stephen Hawking’s remarks. http://www.amazon.com/Superintelligence-Dangers-Strategies-Nick-Bostrom/dp/0199678111 http://www.theguardian.com/technology/2014/oct/27/elon-musk-artificial-intelligence-ai-biggest-existential-threat http://www.huffingtonpost.com/2014/05/05/stephen-hawking-artificial-intelligence_n_5267481.html Example, so-so attempt at rebuttal (a bit tongue in check in part, but with some more serious undertones) http://www.wired.com/2014/12/armageddon-is-not-the-ai-problem/ Attempts to dispel the threat are hard because: species …
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It is easy to get involved in the Cognitive Systems Institute Group. Some resources and background to share with faculty who are looking for alignment opportunities: General resources to share with faculty can be found at this website, and discussions on LinkedIn group: Cognitive Systems Institute Group website: http://www.cognitive-science.info Cognitive Systems Institute Group LinkedIn discussions: …
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From Steve Kwan, this update: As some of you already know, Managing Service Quality (MSQ) will be retitled, becoming the Journal of Service Theory and Practice (JSTP) from the next volume (2015). This is now reflected in some of the journal content, including the website portal via which manuscripts are submitted. Please continue to …
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For the upcoming Service Science PIC workshop at Almaden includes the full breadth of service science related themes: Service Design & Industry Solutions Service Delivery & IT as a Service (Cloud, Mobile, Social, Security) Service Analytics & Big Data/Internet of Things (Web Services) Smart Service Systems & Cognitive Computing Service Science Foundations & Mathematical/Simulation Modeling …
Continue reading ‘IBM Research Service Science Professional Interest Group’ »
Barile, S., Franco, G., Nota, G., & Saviano, M. (2012). Structure and dynamics of a “T-shaped” knowledge: from individuals to cooperating communities of practice. Service Science, 4(2), 161-180. Uhlenbrook, S., & Jong, E. D. (2012). T-shaped competency profile for water professionals of the future. Hydrology and Earth System Sciences Discussions, 9(3), 2935-2957. Heinemann, E. (2009). …
Continue reading ‘T-Shaped Professionals: Some References’ »
The 10th Annual Meeting of the Service Management and Science Forum June 11-13, 2015 Bentley University Waltham, MA Theme Co-creating the Customer Service Experience with High Tech and High Touch Meeting Announcement: The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on …
The Cognitive Systems Institute is a virtual institute to support global university, government, industry, and foundation collaborations in the area of next generation cognitive systems. The vision is to augment and scale human expertise with cognitive assistants for all occupations in smart service systems. A key question: How have researchers gone about augmenting themselves and …
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Building cognitive assistants is hard work. How might we make it easier by working together? 1. Do the benefits of building cognitive assistance for boosting creativity and productivity justify the costs? http://www.slideshare.net/spohrer/cognitive-20140912-v3 2. What occupations might provide the best ROI? http://www.onetonline.org/ 3. Where can one join discussions about this topic? https://www.linkedin.com/groups/Cognitive-Systems-Institute-6729452 4. Where can documents …
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