Service Systems Engineering in the Era of Human-Centered AI

Presentation and Event Log. The Forum on Complex Unifiable Systems (FOCUS) of the US National Academy of Engineering is hosting an online event entitled Service Systems Engineering in the Era of Human-Centered AI on Monday October 17, 2022 from 11am-5pm ET. Register online here. For more information about the event please see here. The event …

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Human-Side of Service Engineering Conference (July 26-28, 2022)

The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://2022.ahfe.org/board.html#hsse Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting. Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter …

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HICSS56 CFP: Industry-University Collaboration for Future of Work

Minitrack call-for-papers: Innovative applications of technologies in industry-university collaboration to prepare for the future of work Read the call for papers details here. Please see HICSS website for more details, and select author to submit a paper. Please retweet on Twitter. Important dates: April 15 Paper submission system reopened for HICSS-55June 15 Papers dueAugust 17 …

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International Society of Service Innovation Professinals (ISSIP.org)

What ISSIP offers to help its members grow their global technical eminence 1. Awards – annual excellence in service innovation award (Feb 28th deadline) [example blog] 2. Speaking opportunities that earn “knowledge sharing eminence” badges [example blog] 3. Conference speaking and publication opportunities that can earn best paper awards and badge recognition (e.g., HSSE, HICSS, …

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Service Innovation Conferences

Annually and bi-annually, there are a number of service innovation related conferences, some are sponsored by ISSIP or have ISSIP Ambassadors who help lead and/or organize sessions at the conferences. HICSS: Deadlines Feb 12 for mini-tracks and June 15 for papers. Estimated 1000 attendees. Typically several service science and service innovation friendly mini-tracks. Location Hawaii …

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Thinking about ServCollab and ISSIP

As part of my reading and thinking this morning, ServCollab was top of mind, and the scale of the grand challenge problems that community of practice is trying to tackle (service ecosystem health, climate change, refugee service experience, inclusion, etc.), as well as synergies and collaboration opportunities with the ISSIP community. For those interested, it …

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Transdisciplinary Thinking

Madni (2018) Transdisciplinary systems engineering. Azad Madni‘s 2018 book on Transdisciplinary Systems Engineering is a seminal contribution to scholars of transdisciplinarity as well as to initiatives that aim to promote “transdisciplinary thinking” about complex socio-technical systems. A few extracts are provided below: Our 21st Century World (Page 1): “The twenty-first century is already a century …

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HICSS-55 Minitrack: AI/BI Case Studies

HICSS-55 Minitrack: Case studies of Artificial Intelligence, Business Intelligence, Analytics Technologies for Industry Platforms See agenda below Thank-you all again – really enjoyed hosting the session on behalf of Maarit and Pekka. 1. Recording of our session posted to ISSIP.org YouTube – here.2. Papers of our session – here.3. Please plan to submit papers to …

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Buy2Invest: A service innovation whose time has come?

At the dawn of a golden age of service working from home, with same or next day delivery, online education, online doctor visits, individuals have an incentive to buy a great diversity of service and product offerings. Products render service when used in a context, so we focus on service and service innovations. Some individuals, …

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